四季酒店標(biāo)準(zhǔn)-開業(yè)籌建方案文本

1.PRE-OPENINGOFFICE籌建辦公室a)Introduction簡(jiǎn)介Dependingupontypeofhotelandlocation,hotelstaffingcommencesasearlyastenmonthspriortoopening,inordertofacilitatethestart-upofhoteloperations.Off-siteofficeswillberequiredinordertohousethepre-openingteamconsistingprincipallyofSales,Marketing,HumanResourcesandExecutiveAdministration.Theseofficesarerequireduntilthehotelisreadyforoccupancy(normallysixmonthsbeforesoftopening).Althoughtemporary,theofficesaretobefitted-outandtofunctionsoastofullysupport,withoutcompromise,allofficerequirements.Includedinthissectionisagenericpre-openingofficeschedule,whichwillbecustomizedforthespecifichotelproject.為推動(dòng)酒店順利啟用，酒店可提前開展人員配置工作；根據(jù)酒店的類型與所處位置的不同，最早在開業(yè)前10個(gè)月即可開始。在酒店可以進(jìn)駐辦公（大約在試營(yíng)業(yè)前6個(gè)月）前，需要一些場(chǎng)外辦公室來安置主要由銷售、營(yíng)銷、人力資源管理和行政管理人員組成的籌建工作組。雖然這些場(chǎng)外辦公室只是臨時(shí)性的，但應(yīng)裝備齊備、運(yùn)作良好，完全滿足（不打折扣）各種辦公要求。本節(jié)是通用的籌建辦公室方案，可根據(jù)酒店項(xiàng)目的具體情況加以修改。b)Site地點(diǎn)Pre-openingofficesshallbelocatedadjacent,orascloseaspossible,tothehotelsite.Proximitytothemodelroom,foreaseofaccessbySalesandMarketingpersonnel,isalsobeneficial.籌建辦公室應(yīng)毗鄰酒店所在地，或盡可能地與之接近。樣板房靠近籌建辦公室，便于銷售和營(yíng)銷人員使用，也是有利的。c)Area辦公面積Atypicalpre-openingofficerequiresapproximately295m2(3,215ft2)basedona300-roomhotel.Addapproximately20%forcirculation.一般而言，有300個(gè)房間的酒店大致需要295平方米（3,215平方英尺）的籌建辦公室。外加大約20%的走動(dòng)空間。d)Parking停車設(shè)施Provideanequalnumberofparkingspacestoadequatelyaccommodatepre-openingstaff.Providenolessthantwentystaffparkingspaces,withfiveadditionalspacesforvisitors.Parkingareashallbewellilluminatedformaximumsecurity,consistentwithilluminationlevelsdescribedintheDesignStandards.要提供足夠籌建人員使用的車位數(shù)量。提供不少于25個(gè)職員用車位，另加5個(gè)訪客用車位。停車區(qū)域的照明要充足，能提供最高的安全保障，并與本設(shè)計(jì)標(biāo)準(zhǔn)中要求的照明水平一致。e)Washrooms洗手間Provideaminimumofonefemaleandonemalewashroom,designedinaccordancewithlocalcoderequirements.Includeaseparatejanitor’sclosetwithsink.提供至少一個(gè)男洗手間和一個(gè)女洗手間，要按照當(dāng)?shù)胤ㄒ?guī)的要求設(shè)計(jì)。f)LightingandFinishes照明與裝飾Allfloorsshallbecarpeted,withtheexceptionofthewashrooms,pantry,fax/copyandstorageareas,whicharetobefinishedinvinylcompositetile.Wallstobepainteddrywall.Ceilingstobeacoustictiles.Providesatisfactorygenerallighting.Additionaltasklightingrequiredateachworkstation.Officeareastobeseparatelyswitched.除洗手間、茶水間、傳真/復(fù)印室和儲(chǔ)物區(qū)的地板鋪乙烯基復(fù)合地磚外，所有地板都要鋪地毯。墻壁是上漆的干砌墻。天花板使用吸聲瓦。提供令人滿意的普通照明。每個(gè)工作區(qū)另加工作照明。辦公區(qū)的電源單獨(dú)設(shè)置開關(guān)。g)Reception前臺(tái)接待Smallreceptionandwaitingareatobeprovidedneartheentrance.Receptionarealayouttobevisuallyseparatefromthebalanceofofficespace.Providecomfortableloungefurnitureinthewaitingarea,withatelephone.在辦公室入口附近安排一個(gè)小的接待和等候區(qū)域。接待區(qū)域與辦公室的其它部分不能相互望見。在等候區(qū)安排舒適的長(zhǎng)沙發(fā)，并配電話。h)Beverage/PantryArea飲料與茶水室Asmallpantryareaofapproximately5m2(55ft2)istobeprovidedcompletewithfullsizerefrigerator,sinkwithcounterandcabinetsaboveandbelow.安排一個(gè)小茶水間，面積約在5平方米（55平方英尺），內(nèi)放全尺寸的冰箱；帶洗手臺(tái)，臺(tái)上臺(tái)下有壁柜。i)Stationery/Copying文具/復(fù)印Aseparateroomrequiringapproximately10m2(110ft2)istobeprovidedtoaccommodatemail,copying,shippingandreceivingfunctions.Copyareashouldincludeacounterwithupperandlowercabinets(50%lockable).Equipmenttoincludefullsizecopymachine,faxmachine,postagemachineandawall-mountedtelephone.安排一間獨(dú)立的大約10平方米（110平方英尺）的房間作收發(fā)郵件及物品、復(fù)印之間。復(fù)印區(qū)包括一張案臺(tái)，臺(tái)上臺(tái)下要有廚柜（一半上鎖）。室內(nèi)的裝備有全尺寸復(fù)印機(jī)、傳真機(jī)、郵資機(jī)和掛壁式電話。j)TemporaryTelephoneSwitch臨時(shí)電話總機(jī)ProvidesmallPBX(PABX),orhybridkeysystem(e.g.NortelOption11,orNorstar2),withthirtyextensionsandthirtycentralofficelineswithvoicemail.Inaddition,provideseparatelinesforfaxandmodem.Centralofficeservicemaybeprovidedbyadigitalconnection(T1orE1)pluseightanalogcircuits.Optionally,athirty-twoanalogcircuitconfigurationisacceptable.CoordinateswitchselectionwithlocalserviceproviderandFourSeasons.提供小型的專用分組交換機(jī)（專用自動(dòng)交換分機(jī)）或數(shù)字電話交換系統(tǒng)（比如NortelOption11，或Norstar2）,要有30條分機(jī)線、30條中繼線，并帶語音郵件功能。另外，為傳真與調(diào)制解調(diào)器單獨(dú)配置線路。中繼服務(wù)可由一個(gè)數(shù)字電路（T1或E1）加8個(gè)模擬電路完成。另外也可選用配置32個(gè)模擬電路的方案。應(yīng)與當(dāng)?shù)胤?wù)提供商和四季酒店協(xié)調(diào)選擇總機(jī)事宜。k)Internet互聯(lián)網(wǎng)ProvidetwoISDNortwoDSLinternetconnectionsfromlocalinternetserviceprovider.Connectionistobeterminatedataswitchandroutedtoeachindividualworkstationasperhotelconfigurationrequirements,tobereviewedwithFourSeasonspriortoinstallation.從當(dāng)?shù)鼐W(wǎng)絡(luò)服務(wù)提供商處獲取2條ISDN或2條DSL網(wǎng)絡(luò)接入線路。按照酒店配置要求，網(wǎng)絡(luò)連接接入總機(jī)，然后經(jīng)路由器分至各個(gè)獨(dú)立的工作區(qū)；接線前四季酒店要先進(jìn)行檢查。l)PowerandCabling電源與配線Providetheequivalentofthreesimplexpoweroutletsandonevoicedataoutletateachworkstation.Eachworkstationwillrequireonevoiceandonedataoutlet.Eachadministrativeassistantworkstationandreceptiontobeprovidedwithtwovoiceandtwodatapoints.AllcablingtobeterminatedinawiringclosetlocatedwithinthesecuredFourSeasonsarea.Wiringclosettobelargeenoughtomounttelephoneswitch,computerswitchesandtwoservers.Providesixduplexpoweroutletsforthisequipment.Incomingtelephoneandinternetserviceshouldterminateinthisroom.為每個(gè)工作區(qū)提供三個(gè)單工電源插座及一條聲音/數(shù)據(jù)線。每個(gè)工作區(qū)要配1條聲音線、1條數(shù)據(jù)線。每一個(gè)行政助理的工作區(qū)和接待區(qū)要配2條聲音線、2條數(shù)據(jù)線。所有配線接入位于四季酒店安全區(qū)域內(nèi)的配線柜。配線柜的要足夠大，能容納電話總機(jī)、計(jì)算機(jī)電源開關(guān)和兩臺(tái)服務(wù)器。為此設(shè)備配置6個(gè)雙工電源插座。打入的電話的網(wǎng)絡(luò)服務(wù)以此房間為終端。m)TypicalPre-OpeningOfficeAreaRequirements籌建辦公室的一般面積要求MonthsRequiredBeforeOpening開業(yè)前需要使用的時(shí)間（月）Area-m2面積（平方米）Area-ft2面積（平方英尺）SalesOffice營(yíng)業(yè)部DirectorofMarketing(office)營(yíng)銷總監(jiān)（辦公室）1012130DirectorofCatering宴會(huì)銷售總監(jiān)69100DirectorofSales(office)銷售總監(jiān)（辦公室）1011120SalesAssistants(2)銷售助理（2）79100GroupSalesManager集團(tuán)銷售經(jīng)理6555CorporateSalesManager公司銷售經(jīng)理6555CorporateSalesManager公司銷售經(jīng)理5555Sales/MeetingRoom銷售/會(huì)議室1019205UtilityRoom(Copy,fax,coffeeetc.)設(shè)備房（復(fù)印、傳真、咖啡等）1010110DelphiSystemsOperatorDelphi系統(tǒng)操作員9885Washroom洗手間10775ExecutiveOffices行政辦公室Reception接待室59100GeneralManager(Office)總經(jīng)理（辦公室）1212130HotelManager酒店經(jīng)理109100AdministrativeAssistant行政助理10775DirectorofHumanResources(Office)人力資源總監(jiān)（辦公室）612130TrainingManager培訓(xùn)經(jīng)理6775Boardroom會(huì)議室1019205UtilityRoom(Copy,faxandbeveragestation)設(shè)備房（復(fù)印、傳真、咖啡等）1010110Washroom洗手間10775FoodandBeverage餐飲部F&BDirector(Office)餐飲總監(jiān)（辦公室）6100AdministrativeAssistant行政助理455Accounting會(huì)計(jì)Controller會(huì)計(jì)主任99100AssistantController會(huì)計(jì)副主任4775SystemsManger(area)系統(tǒng)經(jīng)理（區(qū)域）8555MonthsRequiredBeforeOpening開業(yè)前需要使用的時(shí)間（月）Area-m2面積（平方米）Area-ft2面積（平方英尺）RoomsDivision房務(wù)部RoomsDivisionManager(Office)房務(wù)經(jīng)理（辦公室）4775CommunicationsManager宣傳交流經(jīng)理4555ExecutiveHousekeeper管家部經(jīng)理4555EngineeringandFF&E(Tobelocatedinthehotelattheearliestpossibledate)工程，與家俱、固定裝置與設(shè)備（FF&E）（盡早進(jìn)駐酒店）ChiefEngineer總工程師814150AssistantChiefEngineer副總工程師39100FF&ECoordinator(SharedOffice)家俱、固定裝置與設(shè)備（FF&E）協(xié)調(diào)員（共用辦公室）919205FF&EAssistant(SharedOffice)家俱、固定裝置與設(shè)備（FF&E）助理（共用辦公室）6Security保安SecurityManager保安經(jīng)理39100Total(netofcirculation)總面積（未計(jì)走動(dòng)區(qū)域面積）2953,215

2.HANDOVERPROCEDURES酒店移交程序a)Owner’sandContractor’sResponsibilities業(yè)主與承包人的責(zé)任Asconstructionapproachessubstantialcompletion,FourSeasonsshallbeprovidedwiththefollowinginformation:在建筑接近實(shí)際竣工時(shí)，須向四季酒店提供以下信息：Constructioncompletionandhandoverschedule建筑竣工及移交安排Deficiencyinspectionschedule缺陷檢查安排General一般信息Equipmentsparepartslist設(shè)備零部件清單Scheduleofallequipmentidentificationtags所有設(shè)備的識(shí)別標(biāo)簽Keyschedules密鑰安排Paintcolourandmaterialschedules油漆顏色及材料Proprietaryproductnamesandsuppliers專利產(chǎn)品的名稱及供應(yīng)商Warranties/bonds質(zhì)保Atticstock備用料Listofallservicesuppliersandequipmentvendors服務(wù)提供商及設(shè)備供應(yīng)商名錄Balancingandcommissioningreportsforallmechanical,electrical,plumbingandlifesafetySystems所有機(jī)械、電氣、水暖和救生系統(tǒng)的調(diào)試運(yùn)行報(bào)告Trainingschedules培訓(xùn)安排Equipmentmaintenanceschedules設(shè)備維護(hù)安排iv)Alldocumentationasnotedinthesubstantialcompletiondocumentationsection(B-9)ofthesestandards.所有在本標(biāo)準(zhǔn)的實(shí)際竣工文件部分（B-9）中寫明的文件。OwnerisresponsibletoensurethatContractorpreparesadeficiencyinspectionschedulewhichreflectsthemutuallyagreedhandoverscheduledatesandprovidesadequatetimeforthebuildingteamtoinspectdeficiencies,completeremedialworkandre-inspect.Giventhesizeofmostproperties,thisisalongandcomplexprocess,whichrequiresdetailedplanninganddisciplinedimplementation.業(yè)主應(yīng)負(fù)責(zé)確保承包人準(zhǔn)備一份缺陷檢查計(jì)劃，此計(jì)劃應(yīng)符合各方同意的工程移交時(shí)間表，并給建筑工程隊(duì)留下足夠的時(shí)間進(jìn)行缺陷檢查、修補(bǔ)和再檢查。考慮到大多數(shù)酒店的規(guī)模，這將是一個(gè)漫長(zhǎng)而復(fù)雜的過程，需要詳盡的計(jì)劃和嚴(yán)格實(shí)施。Attheoutsetofdeficiencyinspection,FourSeasonsshallparticipateintheinspectionprocesswithOwner’sbuildingteam,toestablishaninspectionprotocolandsetaqualitystandardwhichisthenappliedtothebalanceofthepropertybythebuildingteam(Ownerrepresentatives,Architects,InteriorDesigners,mechanical,electrical,plumbingandlifesafetyConsultantsandContractorrepresentatives).Thebuildingteamisresponsibletomanagetheprocess.在缺陷檢查開始時(shí)，四季酒店將與業(yè)主的建筑工程隊(duì)一同參與檢查，確定檢查的方案和質(zhì)量標(biāo)準(zhǔn)，作為業(yè)主的建筑工程隊(duì)（由業(yè)主的代表，建筑師，室內(nèi)設(shè)計(jì)師，機(jī)械、電氣、水暖和求生顧問，以及承包人的代表組成）對(duì)余下部分進(jìn)行檢查的依據(jù)。建筑工程隊(duì)負(fù)責(zé)管理此進(jìn)程。Contractorisresponsibleforpreparingdetailed,itemizedinspectiontemplatesforguestrooms,publicandbackofhouseareasaswellasbuildingexteriorandlandscaping.Contractortoenteralldeficienciesintoatrackingcomputerprogramtoallowsortingbysub-tradesandefficientfollowupduringthere-inspectionphase.承包人負(fù)責(zé)為客房、公共區(qū)域、后勤區(qū)域、建筑外觀和景觀美化部分制定詳盡的、逐項(xiàng)的檢查模板。承包人將所有缺陷輸入計(jì)算機(jī)的跟進(jìn)程序，以便分類并提高復(fù)檢階段的工作效率。

3.TRAININGSCHEDULE培訓(xùn)安排Certainareasoftheofthehotelarerequiredinadvanceofothers.ItiscommonforFourSeasonstoagreetoajointoccupancywiththeContractorduringconstruction.Thefollowingtimelineidentifieswhichareasarerequired.AllareasturnedoverbyContractormustbecomplete,safelyaccessibleandwithfullyfunctionalMEPandlifesafetydevices.酒店的某些區(qū)域需要比其它部分更早地投入使用。四季酒店通常會(huì)同意在酒店建筑期間即與承包人一起進(jìn)入酒店。以下時(shí)間表指明了酒店的哪些區(qū)域是要提前使用的。承包人移交的所有區(qū)域都必須是已完工的、出入是安全的，并且機(jī)械、電氣、水暖及求生設(shè)備運(yùn)作工常。Area區(qū)域WeeksRequiredPriortoOpening開業(yè)前需要使用的時(shí)間（周）AdministrationOffices行政辦公室20Maintenance/Engineering保養(yǎng)工程20CentralPlant暖通房20TemporaryPhonelines臨時(shí)電話線路20ComputerRoom電腦機(jī)房20Elevators#1,#2(Service)1號(hào)、2號(hào)電梯（服務(wù)）18GuestroomFloors:(firsttwofloors)客房樓層（頭兩層）(lasttwofloors)（后兩層）184MainEntryorTruckDock(foraccesstoelevators)主入口或貨車平臺(tái)（通電梯）18StaffHousing員工宿舍18Vehicle/PedestrianAccessPaths車輛/人行通道18SiteLighting場(chǎng)地照明18Telephone/PABX電話/專用自動(dòng)交換分機(jī)14Receiving/Storage收貨/儲(chǔ)存12Housekeeping/Laundry/Valet家務(wù)管理/洗衣房/衣架12StaffCafeteria員工餐廳12SecurityRoomandSystems保安房及保安系統(tǒng)12BallroomKitchen舞廳廚房10MainKitchen主廚房8KitchenStorage廚房?jī)?chǔ)物區(qū)8MeetingRooms會(huì)議室8Circulation/Pre-function流通/8FrontDesk前臺(tái)8CasualDiningRestaurant普通餐廳7SpecialtyRestaurants特色餐廳7FrontOffices7StaffLockeRooms員工衣帽間6Retail零售4Pool泳池4GolfClubhouse高爾夫球會(huì)所4HealthSpa/Pool健康水療/泳池4BanquetKitchen宴會(huì)廚房4LobbyLounge/Bar大堂酒廊/酒吧3Elevators(passenger)電梯（客梯）2

4.FF+EINSTALLATIONANDOCCUPATION家俱、固定裝置與設(shè)備（FF&E）的安裝和酒店使用a)General概要FourSeasonswillbepermittedtooccupythebuildinginstagesasoutlinedintheturnovertimeline(sectionB-4)forthepurposesofinstallingFF&E.四季酒店應(yīng)被允許在移交時(shí)間表（B-4節(jié)）中所列各階段中進(jìn)駐酒店，安裝家俱、固定裝置與設(shè)備（FF&E）。ContractorwillberesponsibleforprovidingtheFourSeasonsFF&EteamwiththefollowingservicesatnocostduringtheFF&Einstallationprogram:承包人應(yīng)在家俱、固定裝置與設(shè)備（FF&E）安裝期間免費(fèi)為四季酒店的FF&E工程隊(duì)提供以下服務(wù)：Heating,coolingandhumiditycontrolasrequiredtoprotecttheFF&E.提供為保護(hù)FF&E所需的加熱、制冷及溫度控制。Temporarylighting.臨時(shí)照明。Completeconstructioncleanofallareasofthebuildingpriortohandoverincludinginteriorandexteriorglass,allfinishes,vacuumingallfloors,polishingallmirrors,chromeandplumbingfixtures.在移交前清理所有區(qū)域，包括內(nèi)外玻璃，所有裝飾，用吸塵器打掃地板，擦亮所有鏡子、鍍鉻物制品和水暖接頭。Removalofallpackingcases,boxes,wrapping,offcutsandallotherassociateddebrisbroughtintothebuildingbytheFF&Einstallationteam. 清理掉所有貨箱、盒子、包裝物、邊腳料及建筑物內(nèi)其它由FF&E安裝工程隊(duì)的工作而產(chǎn)生的碎片。Exclusiveuseofatleasttwoelevatorsduringnormalworkinghoursandexclusiveuseofatleastthreeelevatorsatallothertimes,includingprovidingnecessaryelevatoroperators.在正常工作時(shí)間內(nèi)，F(xiàn)F&E工程隊(duì)要獨(dú)用至少兩部電梯，在其它時(shí)間至少三部電梯；并應(yīng)配備必要的電梯操作員。Aturnovertimelineisincludedintheprevioussection,clearlyindicatingwhenareasofthehotelmustbecompleteandturnedovertoFourSeasonsbytheContractorforFF&Einstallationsandoperationaltraining.上一節(jié)中的移交時(shí)間表清楚寫明了承包人要完成酒店的哪些部分并移交四季酒店以作FF&E安裝和酒店運(yùn)作培訓(xùn)之用。b)InstallationandOccupationRequirements安裝與酒店使用的要求i)AreasofferedforFF&EinstallationandoccupancymustachieveconstructioncompletionpriortoacceptancebyFSH.ConstructionCompletionmeansthatthespecificareaisfullyoperationalandfreeoftradesmen,100%completewithalldeficienciescorrectedandacceptedbytheOwnerforinstallationofFF&E.AreasofferedforacceptancemustincludecompletionofallMEPsystems,includingallsystembalancingandcommissioningnecessarytosupportoccupancyoftheareaforthepurposesofFF&Einstallationandtraining.Testingandcertifyingofallspecialistequipmentsuchasthekitchen,laundry,valetandotherspecialistequipmentbyconsultantsandlocalauthoritiesisalsorequiredpriortoacceptance.在FSHR接收前，所有移交并用于FF&E安裝和使用的區(qū)域都必須完成建筑工作。完成建筑工作是指所涉區(qū)域能完全運(yùn)作，工人撤出，所有缺陷修補(bǔ)完畢，業(yè)主認(rèn)為可交付進(jìn)行FF&E安裝。所提交驗(yàn)收的區(qū)域必須完成所有必要的MEP（機(jī)械、電氣、水暖）系統(tǒng)工作，包括為系統(tǒng)的協(xié)調(diào)和試運(yùn)行，以支持使用這些區(qū)域進(jìn)行FF&E安裝和培訓(xùn)。在提交驗(yàn)收前，需由顧問及當(dāng)?shù)貦C(jī)關(guān)對(duì)所有特種設(shè)備（廚房、洗衣房、衣架等）進(jìn)行測(cè)試與認(rèn)證。ii)Whereanareaincludesequipment,includingspecialistequipmentsuppliedandinstalledunderanFF&Econtract,allequipmentmustbeconnected,testedandfullyoperationalwhenturnedovertoFourSeasons,including:在移交給四季酒店前，如某一區(qū)域有因FF&E合同而安裝的設(shè)備（含特種設(shè)備），這些設(shè)備必須經(jīng)通電測(cè)試，應(yīng)能完全運(yùn)作。這些設(shè)備包括Foodandbeverageequipment食品及飲料設(shè)備Laundryandvaletequipment洗衣及掛衣設(shè)備Computerequipment計(jì)算機(jī)設(shè)備Telephoneequipment電話設(shè)備Garbagecompactionequipment垃圾壓實(shí)設(shè)備ContractorisresponsibleforcoordinatingwiththespecialistequipmentContractorsandFourSeasonstoensuretheserequirementsaremet.承包人應(yīng)負(fù)責(zé)與這些特種設(shè)備的供應(yīng)商和四季酒店協(xié)調(diào)，保證符合以上要求。Entireguestroomfloorsmustbeturnedoveratonetime,includingallguestrooms,corridors,suitesandserviceareas.客房樓層必須一次性移交，包括所有客房、走廊、套房和服務(wù)區(qū)。AfullydetailedturnoverprogramdetailingindividualareaswillbepreparedandcoordinatedwiththeContractor,ninemonthspriortoopeningandwillincludeFF&Estagingareas,FF&Eaccessroutesandsecuritymeasures.在試營(yíng)業(yè)9個(gè)月前，將制定（并與承包人協(xié)調(diào)）一份詳盡的移交計(jì)劃，對(duì)個(gè)別區(qū)域進(jìn)行詳細(xì)說明，并將包括FF&E的安裝區(qū)域、FF&E安裝時(shí)的出入路線及安全措施。ItisOwnerandContractor’sresponsibilitytoobtainallnecessarytemporaryorpartialoccupancycertificates.業(yè)主和承包人負(fù)責(zé)處理臨時(shí)駐入或部分使用酒店所需的證件。

5.TURNOVERANDDEFICIENCYPROCEDURES工程移交與缺陷檢查程序a)Summary概要ThepurposeofthissectionistoprovidedirectioninexpeditingtheturnoverprocessofguestfloorsfromContractortoOwnerfortheinstallationofFF&E.OwnermustgiveContractortheinformationrequiredtocompletetheguestfloorstoaqualitystandardFourSeasonscanaccept.ByestablishingthesestandardsandcriteriawithOwnerandContractorwellinadvanceofturnover,itislikelythatmostdeficienciescanbecorrectedduringtheinitialinspectionandremedialworkperiod,thusallowingOwnertoacceptroomsthatwillrequireminimaladditionalworktoachieveFourSeasonsPerfectRoomStandards.本節(jié)的目的是提供指示說明，以加快承包人將房客樓層移交給業(yè)主進(jìn)行FF&E安裝的過程。業(yè)主必須給予承包人完成四季酒店能接受的客戶樓層所需要的信息。在移交前早早與業(yè)主和承包人確定這些標(biāo)準(zhǔn)與尺度，可使大部分缺陷在初次檢查和修補(bǔ)期間內(nèi)得到更正，這樣業(yè)主接收的房間只需經(jīng)過最少量的額外加工即可達(dá)到“四季酒店完美房間標(biāo)準(zhǔn)”。ThereviewandacceptanceprocesshasOwner,ArchitectsandvariousConsultantsinspectingtheguestroomsandcorridorstoidentifydeficienciesorvariancestotheprojectspecifications.AdeficiencylistisdevelopedandissuedtoContractorforaction.ThisdeficiencylistbecomesaroadmapforContractorand,oncecomplete,allowsOwnertoaccepttheroomfortheinstallationofFF&E.在驗(yàn)收過程中，業(yè)主、建筑師和顧問檢查房間和走廊的缺陷或與工程規(guī)格說明不相符之處。制作一份缺陷表交給承包人進(jìn)行改正。此缺陷表是承包人工作的路線圖，改正工作完成后，業(yè)主即可接收房間進(jìn)行FF&E安裝。UponcompletionoftheFF&Einstallation,OwnerofferstheroomtoFourSeasonsforfinalacceptance.TheFourSeasonsoperationsteamthenre-inspectstheroomandissuesaseconddeficiencylistwhichOwnerwillcauseContractortocorrect.ThisdoesnotincludedamagetotheroomasaresultofthisFF&Einstallation.RepairtoroomsthathavebeendamagedbytheinstallationofFF&EishandledasaseparaterepairprogrambyOwnerandwouldbeabillablerepairbyContractor.在FF&E完成后，業(yè)主將客房交給四季酒店最后驗(yàn)收。四季酒店的工作組在對(duì)房間再次進(jìn)行檢查后再開出一份缺陷表，交給業(yè)主并由其督促承包人改正。此缺陷表不包括因FF&E安裝而造成的損毀。修補(bǔ)因FF&E安裝而受損的房間由業(yè)主另行安排，如由承包人修補(bǔ)將另行計(jì)費(fèi)。b)ControlRoom控制室ContractorshallfinishthefirstavailablestandardguestroomandFourSeasonsExecutiveSuiteinthehotelascontrolrooms.Theseroomswillbefinishedassoonaspossibleinadvanceofthegeneralconstructionprogram.Thiswillallowsufficienttimeforthereviewandapprovalofthecompleteinstallationinclusiveofmechanical,electricalandplumbing(MEP)infrastructureandconnections,constructionassembly,architecturalandinteriorfinishes.Thesecontrolroomsserveasabenchmarkforthequalityofconstructionforthebalanceofguestroomsandsuites.承包人應(yīng)首先完成一個(gè)標(biāo)準(zhǔn)客房和一個(gè)四季酒店行政套房作為控制室之用。這些房間應(yīng)在建筑工程全面完工之前盡早完成。完成這些房間將為審核房間里所有安裝的設(shè)施提供足夠的時(shí)間，這些設(shè)施包括機(jī)械、電氣與水暖（MEP）系統(tǒng)的基礎(chǔ)部分與連接，建筑總裝，建筑物及室內(nèi)的裝飾等?？刂剖覍⒆鳛橛嘞驴头亢吞追拷ㄔ斓馁|(zhì)量標(biāo)尺。Thecontrolroom,oncecompletedandapprovedforitsarchitecture,finishes,MEPandFF&E,shallserveasthestandardthatContractormustmeetinallguestrooms.Thedeficiencyreviewprocessshallfocusonvariancesintheguestroomsbeingturnedoverfromtheapprovedcontrolroom.Wheretheguestroomofferedforacceptanceconformssubstantiallytothecontrolroomarchitecturally,thedeficiencyinspectionshouldbelimitedtofinishes,FF&EandMEPitems.控制室完成且其建筑結(jié)構(gòu)、裝飾、MEP和FF&E經(jīng)驗(yàn)收后，將成為承包人建造所有客房要達(dá)到的標(biāo)準(zhǔn)。對(duì)移交的客房進(jìn)行缺陷評(píng)議時(shí)，將主要檢查與已驗(yàn)收的控制室之間的差別。如果提交驗(yàn)收的客房在建筑結(jié)構(gòu)上與控制室基本相同，則缺陷評(píng)議主要檢查裝飾、FF&E和MEP。c)Procedures程序TheHotelDirectorofEngineering,theFourSeasonsDesign&ConstructionManagerandFF&ECoordinatorwillallparticipateintheinitialdeficiencyreviewofarepresentativecontrolguestroomalongwiththeOwner’srepresentatives,theArchitect,Consultantsandcontractor.ThepurposeofthisjointeffortistoestablishastandardforbothContractorandOwner’srepresentativeswhowillperformthedeficiencyinspections.酒店的工程總監(jiān)、四季酒店設(shè)計(jì)與建造部門的經(jīng)理及FF&E協(xié)調(diào)員將與業(yè)主代表、顧問和承包人一起參加對(duì)控制室（客房）的首次缺陷評(píng)議。如此聯(lián)合行動(dòng)的目的是為負(fù)責(zé)缺陷評(píng)議的承包人和業(yè)主代表確立評(píng)議的標(biāo)準(zhǔn)。AdeficiencylistwillbedevelopedandgiventoContractorforaction.Frequently,areviewofthistypewillnotonlyidentifycertaindeficienciesuniquetothecontrolroombutwillalsohighlightcommondeficienciesfoundineachroom.TheintentofthecontrolroomreviewistoestablishthebenchmarkthatOwnerandFourSeasonsmutuallyagreeaswellasidentifyingcommondeficiencies.評(píng)議后的缺陷表將交給承包人進(jìn)行修補(bǔ)工作。通常，缺陷評(píng)議不僅應(yīng)檢查所評(píng)議的房間與控制室的不一致之處，還應(yīng)關(guān)注各個(gè)房間的共同缺陷。對(duì)控制室進(jìn)行評(píng)議是為了確立業(yè)主與四季酒店都同意的質(zhì)量基準(zhǔn)，并找出房間的共同缺陷。Oncethedeficiencylistforthecontrolroomisestablished,Contractorshallworktocorrectthedeficienciesandthenre-offertheroomforafinalreviewandacceptance.Concurrently,theContractor’squalitycontrolteamshouldbeworkingtocorrectthecommondeficienciesidentifiedinallotherroomsthataresubstantiallycomplete.ItistheintentionofthisprogramthatFourSeasonsparticipateintheinitialdeficiencyreviewofabout5%ofguestrooms.一旦控制室的缺陷表完成，承包人應(yīng)修補(bǔ)缺陷并提交房間作最后驗(yàn)收。同時(shí)，承包人的質(zhì)量控制組應(yīng)修補(bǔ)所有其它已實(shí)際完工的房間里出現(xiàn)的相同的缺陷。本計(jì)劃的設(shè)想是四季酒店在初次缺陷檢測(cè)中參與大約5%房間的檢查工作。Thetoolsrequiredfordeficiencyrevieware:缺陷檢查工具有：Constructiondrawingsandspecifications結(jié)構(gòu)圖及規(guī)格說明Smalltorpedolevel魚雷型水平尺（小型）Electricsockettester電源插座檢測(cè)器Tapemeasure卷尺Guestroomchecklist客房檢查清單Theroomwillbereviewedfromtwoperspectives;architecturalfixeddécorandmechanical,electricalandplumbingsystems.對(duì)房間的檢查從兩個(gè)方面進(jìn)行：建筑中的固定裝飾，以及機(jī)械、電氣和水暖系統(tǒng)。Alldeficienciesaretobedetailedinwrittenformataccordingtotheabovecategories.Eachitemistobenumberedandthedeficiencyclearlyidentifiedreferringtotheconstructiondrawingsandspecificationsasnecessary.所有缺陷要按照以上分類作書面記錄。每一缺陷都要編號(hào)，利用結(jié)構(gòu)圖和規(guī)格說明明確指出每一缺陷的所在。

6.CONSTRUCTIONCOMPLETION建筑完成Constructioncompletionpermitsthesoftopeningofthehotel.AFourSeasonsHotelsoftopeningwillrequireallareasofthehotel,supportfacilitiessuchasstaffhousing,pools,landscaping,etc.tobecomplete,includingdeficiencycorrection,FF&Einstallationandtrainingfinished,withthepossibleexceptionofsomeguestrooms.Hence,softopeningcanbedefinedasthepointintimewhenallpre-openingactivitiesareconcluded.Fromaconstructionpointofview,thepre-openingperiodconsistsofthreemilestoneeventsforeachareaofthehotel:建筑完工后酒店才可進(jìn)行試營(yíng)業(yè)。四季酒店的試營(yíng)業(yè)需要使用整個(gè)酒店；酒店的配套設(shè)施，如員工宿舍、泳池、景觀美化等必須完工，缺陷得到修補(bǔ)，F(xiàn)F&E安裝完成，培訓(xùn)結(jié)束；但某些客房可作例外處理。因此，試營(yíng)業(yè)開始的時(shí)間就是所有籌建工作完成的時(shí)候。從建筑工程的角度來看，酒店里每一部分的籌建期均包含三個(gè)階段：a)Construction建筑Thefirstisthatconstructioniscompleted,deficienciesrectifiedandtheareainquestionisturnedoverforFF&Einstallation.建筑工作完成，缺陷已改正，所涉區(qū)域已移交作FF&E安裝用。b)FF&EInstallationFF&E安裝ThesecondisthatFF&Einstallationiscompleteandtheareainquestionisturnedoverfortraining.第二，F(xiàn)F&E安裝完成，所涉區(qū)域已移交作培訓(xùn)用。c)Training培訓(xùn)Thethirdandlastisthattrainingiscompleteforallareasduringthepre-openingandhotelisreadytobeoperatedina“softopening”mode.第三個(gè)也是最后一個(gè)是，籌建期間各區(qū)域的培訓(xùn)結(jié)束，酒店可進(jìn)入試營(yíng)業(yè)。TheFourSeasonsphilosophyisthatguestsmustreceivealevelofserviceequivalenttoahotelthathasbeeninoperationforyears.Thesoftopeningmode,whichislikelyabouttwomonthslong,isthatoperatingperiodoftimewhenFourSeasonscontrolsthenumberofhotelguestsandrestaurantpatronsand,hence,effectivelycontrolstheirexperience.Asanexample,initialoperationoftherestaurantslimitsthenumberofcoversto25%ofcapacity.Thenumberofcoversisincreasedgraduallyasthestaffdemonstratestheabilitytoprovideappropriateservice.Thesameapproachappliestotheguestrooms.Whenmanagementdeterminesthatstaffisadequatelytrainedtooperatethehotelat100%,thenthesoftopeningperiodhasconcludedanda“hardopening”isachieved,whichcoincideswiththe“GrandOpening”party.四季酒店的理想是酒店顧客享受到的服務(wù)水平應(yīng)與運(yùn)營(yíng)多年的酒店的服務(wù)水平相當(dāng)。試營(yíng)業(yè)期間（大約2個(gè)月），四季酒店將控制住客和使用酒店餐廳的人數(shù)，以保證他們?cè)诰频昀锏捏w驗(yàn)。比如，在開始的時(shí)候，餐廳將用餐人數(shù)控制在總?cè)萘康?5%左右。隨著員工表現(xiàn)出他們的技能足以提供適當(dāng)?shù)姆?wù)，這個(gè)比例將逐漸提高。同樣的策略也將應(yīng)用于客房方面。如管理層認(rèn)為員工已得到足夠的培訓(xùn)，能運(yùn)作整個(gè)酒店時(shí)，試營(yíng)業(yè)結(jié)束，迎來正式開業(yè)，并舉行開業(yè)慶典。Whilethesoftopeningmayalsoappearasatrainingperiod,itisnottobeconfusedwiththespecifiedtrainingtimeduringthepre-opening.Thesoftopeningperiodiswherestaffrefinetheskillslearnedduringtraininganddeveloptheirconfidencetooperateatfullcapacity.雖然試營(yíng)業(yè)似乎也是一種培訓(xùn)，但這不應(yīng)與度營(yíng)業(yè)期間進(jìn)行的專門培訓(xùn)相混淆。試營(yíng)業(yè)期里，員工將完完善他們?cè)谂嘤?xùn)中學(xué)到的技能，并樹立起運(yùn)營(yíng)整個(gè)酒店的信心。

7.TESTING,ADJUSTING,BALANCINGANDCOMMISSIONING測(cè)試、調(diào)整、協(xié)調(diào)和試運(yùn)行a)General概要Contractorisrequiredtoprovidethefollowingservices:承包人應(yīng)提供以下服務(wù)：i)AllHeating,VentilationandAirConditioning(HVAC),electricalandvoiceanddatasystemsarerequiredtobeadjusted,balancedandcommissionedbyalicensedandindependentCommissioningConsultant.Commissioningworkshallnotcommenceuntilallsystemsandinter-relatedsystemsaresubstantiallycomplete.所有供暖,通風(fēng)與空調(diào)（HVAC）系統(tǒng)、電氣系統(tǒng)、聲音/數(shù)據(jù)系統(tǒng)都需經(jīng)獨(dú)立的試運(yùn)行顧問進(jìn)行調(diào)整、協(xié)配和試運(yùn)作。試運(yùn)作應(yīng)在所有這些系統(tǒng)和相關(guān)系統(tǒng)實(shí)際完工后進(jìn)行。ii)ContractoristoengageandpayfortheservicesofanindependentHVACtestingagencytoperformtheworkasspecifiedinpartIIoftheseStandards(Mechanical,ElectricalandPlumbingStandard).Thetestingagencyistobeafirmregularlyengagedinthetesting,balancing,adjustingandcommissioningofheating,ventilationandairconditioning(HVAC)installations.ThetestingagencyshallbesubjecttotheapprovalofFourSeasonsbutwillreportdirectlytoOwnerorhisrepresentative.Theapprovedtestingagencyshallhaveindustrystandardqualificationsandshouldprovideacopyofcurrentlicenseandcertificates.承包人負(fù)責(zé)聯(lián)系獨(dú)立暖通測(cè)試機(jī)構(gòu)進(jìn)行本標(biāo)準(zhǔn)第二部分（機(jī)械、電氣及水暖標(biāo)準(zhǔn)）中所列各項(xiàng)工作，并對(duì)其服務(wù)支付報(bào)酬。此檢測(cè)機(jī)構(gòu)應(yīng)是經(jīng)常從事供暖,通風(fēng)與空調(diào)（(HVAC)系紡的測(cè)試、協(xié)配、調(diào)整、試運(yùn)作的機(jī)構(gòu)。測(cè)試機(jī)構(gòu)的選擇必經(jīng)四季酒店批準(zhǔn)，但其直接向業(yè)主或業(yè)主代表負(fù)責(zé)。經(jīng)批準(zhǔn)的測(cè)試機(jī)構(gòu)應(yīng)具有行業(yè)從業(yè)資格，并要提供有效的許可證和證書的副本。

8.SUBSTANTIALCOMPLETIONANDCLOSEOUTDOCUMENTATION實(shí)際完工與項(xiàng)目完工文件a)SubstantialCompletionDocumentation實(shí)際完工文件Threemonthspriortosubstantialcompletion,FourSeasonsshallbeprovidedwiththefollowing:在實(shí)際完工前3個(gè)月，應(yīng)向四季酒店提供以下材料i)Twosetsofoperatingandmaintenancemanualsforallmechanicalandelectricalequipment.Themanualsshallincludeshopdrawings,descriptiveandtechnicaldata,maintenanceandoperatingprocedures,wiringdiagrams,sparepartslist,localsuppliersforspareparts,andlocalservicerepresentativecontactinformation.Manualshallbeassembledin2”blackloose-leafbindersclearlyidentifiedastotheircontents.Electroniccopyofallabovedocumentationtobeprovidedaswell.各機(jī)械及電氣裝備的操作和維修手冊(cè)各兩份。手冊(cè)內(nèi)應(yīng)包含施工圖、說明性的和技術(shù)性資料、維修與操作程序、電路圖、零件清單、當(dāng)?shù)亓慵┴浬碳熬S修機(jī)構(gòu)的聯(lián)系信息。手冊(cè)將用2英寸厚的黑色活頁文件夾裝訂，文件夾上寫明文件名稱。另還須提供以上文件的電子版本。ii)Twosetsofmanufacturersrecommendedmaintenanceproceduresforallarchitecturalandinteriordesignmaterials.Eachsetofmaintenanceproceduresshallbeboundandindexedinaloose-leaffolder.Electroniccopyofmaintenanceprocedurestobeprovidedaswell.制造商推薦的建筑及室內(nèi)設(shè)計(jì)原料的維護(hù)程序兩套。每一套程序均用活頁文件夾裝訂，并做索引。另還須提供維護(hù)程序的電子版本。b)Completion/CloseOutDocumentation工程完工文件Uponsubstantialcompletion,FourSeasonsshallbeprovidedbyOwner/Contractorwiththefollowingmaintenanceinformation:在工程完工時(shí)，業(yè)主/承包人須向四季酒店提供以下關(guān)于維護(hù)的信息：i)Twosetsofarchitectural,mechanical,electricalandinteriordesignasbuiltdrawings.Drawingsshallbeonmylarandshallbeindividuallyboundandclippedinsets.Electroniccopyofalldrawingstobeprovidedaswell.建筑、機(jī)械、電氣和室內(nèi)設(shè)計(jì)的竣工圖紙各兩份。圖紙印在麥拉片（mylar）上，分門別類，單獨(dú)裝訂。另還須提供以上圖紙的電子版本。ii)Twoboundsummariesofallsubcontractsawardedontheproject,detailingtypeofsub-contractandindicatingthename,addressandtelephonenumberofeachsub-contractor.Electroniccopyofabovecontactinformationtobeprovidedaswell.兩冊(cè)裝訂好的分包商概要，記載所有參與工程的分包商的類別、名稱、地址、電話號(hào)碼。另還須提供以上聯(lián)系信息的電子版本。iii)Twoboundcopiesofallarchitecturalandinteriordesignmaterialspecificationsusedintheproperty,includingsmallsamples.ThisdocumentisintendedtoallowpatchandrepairworkbyFourSeasonsmaintenancetoconformtotheoriginalspecificationsforbestblendingeffect.所有工程建筑和室內(nèi)設(shè)計(jì)中使用過的原材料（包括小樣）的說明文件的復(fù)印件，裝訂成兩冊(cè)。這些文件將便于四季酒店在進(jìn)行維護(hù)修補(bǔ)時(shí)選用與原規(guī)格說明一致的材料，取得最佳的修補(bǔ)效果。iv)Twoframedvalvechartslistingeachvalvebynumber,systemandfunction.兩份框裱閥門圖，列明有閥門的編號(hào)、所屬系統(tǒng)和功能。

9.GUARANTEESANDWARRANTIES質(zhì)保a)General概要ContractorshallguaranteethebuildingfreefromdefectsforaperiodofnotlessthanoneyearwiththeexceptionoftheitemsincludedintheseStandardsforwhichalongerguaranteeperiodisspecified.承包人應(yīng)保證建筑在不短于1年的時(shí)間內(nèi)不出現(xiàn)故障；對(duì)于要求更長(zhǎng)質(zhì)保期的部分，本標(biāo)將準(zhǔn)確定質(zhì)保時(shí)間的期限。b)StandardWarranties標(biāo)準(zhǔn)質(zhì)保期Allsystemsandequipmentaretohaveaone-yearwarrantyexceptasnotedbelow.Warrantiesaretocommenceonthedateofsoftopeningandtocontinueforaperiodofoneyear.Contractoristomakeallowanceforsystemsandequipmentbeingputintoserviceforthepurposeofbeneficialusepriortosoftopening.Innocaseist