管理學羅賓斯第11版04課件

ManagingDiversityBUS206ErlanBakiev,Ph.D.ZirveUniversitySpring2012^ManagingDiversityBUS206^1Defineworkplace

diversityandexplainwhymanagingitissoimportantDescribethe

changingworkplacesintheUnitedStatesandaroundtheworldExplainthe

differenttypesofdiversityfoundinworkplacesDiscussthe

challengesmanagersfaceinmanagingdiversityDescribevarious

workplacediversitymanagementinitiativesManagingDiversityLearningOutcome^Defineworkplacediversityand2WhatisWorkforceDiversity?WorkforceDiversity-thewaysinwhichpeopleinanorganizationaredifferentfromandsimilartooneanother.^WhatisWorkforceDiversity?Wo3Exhibit4-1:TimelineoftheEvolution

ofWorkforceDiversity^Exhibit4-1:TimelineoftheE4LevelsofDiversitySurface-leveldiversity-

Easilyperceiveddifferencesthatmaytriggercertainstereotypes,butdonotnecessarilyreflectthewayspeoplethinkorfeel.Deep-leveldiversity-

Differencesinvalues,personality,andworkpreferences.^LevelsofDiversitySurface-lev5Exhibit4-2:BenefitsofWorkforceDiversity^Exhibit4-2:BenefitsofWorkf6RaceandEthnicityRace-thebiologicalheritage(includingskincolorandassociatedtraits)thatpeopleusetoidentifythemselves.Ethnicity-socialtraits(suchasculturalbackgroundorallegiance)thataresharedbyahumanpopulation.^RaceandEthnicityRace-theb7Exhibit4-3:ChangingPopulationMakeup

oftheUnitedStates^Exhibit4-3:ChangingPopulati8Exhibit4-4:GlobalAging:

HowMuchdoYouKnow?^Exhibit4-4:GlobalAging:

Ho9Exhibit4-4:GlobalAging(cont.)^Exhibit4-4:GlobalAging(con10TypesofDiversityAge

-BothTitleVIIoftheCivilRightsActof1964andtheAgeDiscriminationinEmploymentActof1967prohibitagediscrimination.Gender-Women(49.8%)andmen(50.2%)noweachmakeupalmosthalfoftheworkforce.^TypesofDiversityAge-BothT11ChallengesinDiversity(cont.)Stereotyping-judgingapersonbasedonaprejudicialperceptionofagrouptowhichthatpersonbelongs.Discrimination-whensomeoneactsouttheirprejudicialattitudestowardpeoplewhoarethetargetsoftheirprejudice.GlassCeiling-theinvisiblebarrierthatseparateswomenandminoritiesfromtopmanagementpositions.^ChallengesinDiversity(cont.12Exhibit4-5:TypesofDiversityFound

inWorkplaces^Exhibit4-5:TypesofDiversit13ChallengesinManagingDiversityBias-atendencyorpreferencetowardaparticularperspectiveorideology.Prejudice-apre-conceivedbelief,opinion,orjudgmenttowardapersonoragroupofpeople.^ChallengesinManagingDiversi14TypesofDiversityDisability/Abilities-TheAmericansWithDisabilitiesActof1990prohibitsdiscriminationagainstpersonswithdisabilities.Religion-TitleVIIoftheCivilRightsActprohibitsdiscriminationonthebasisofreligion.GLBT:SexualOrientationandGenderIdentity-U.S.federallawdoesnotprohibitdiscriminationagainstemployeesonthebasisofsexualorientation.^TypesofDiversityDisability/A15Exhibit4-6:Employers’FearsAboutDisabledWorkers^Exhibit4-6:Employers’Fears16Exhibit4-7:FormsofDiscrimination^Exhibit4-7:FormsofDiscrimi17Exhibit4-8:MajorEqualEmployment

OpportunityLaws^Exhibit4-8:MajorEqualEmplo18TopManagementCommitmenttoDiversityMentoring-aprocesswherebyanexperiencedorganizationalmember(amentor)providesadviceandguidancetoaless-experiencedmember(aprotégé).DiversitySkillsTraining-specializedtrainingtoeducateemployeesabouttheimportanceofdiversityandtoteachthemskillsforworkinginadiverseworkplace.^TopManagementCommitmenttoD19CommitmenttoDiversity(cont.)EmployeeResourceGroups-groupsmadeupofemployeesconnectedbysomecommondimensionofdiversity.^CommitmenttoDiversity(cont.20Exhibit4-9:WhataGoodMentorDoes^Exhibit4-9:WhataGoodMento21TermstoKnowWorkforcediversity