【商務(wù)英語寫作】道歉信與祝賀信61張課件

【商務(wù)英語寫作】道歉信與祝賀信怎樣思想，就有怎樣的生活【商務(wù)英語寫作】道歉信與祝賀信怎樣思想，就有怎樣的生活1BUSINESSWRITING商務(wù)英語寫作BUSINESSWRITING2Chapter11LettersofApologyandCongratulation道歉信與祝賀信Chapter113ApologySometimeseventsdonotrunasplannedanditisyourfault.Lookingback,yourconductisregrettable,orsomecircumstancehaspreventedyoufromdoingyourbest.Insuchcases,apologiesarenecessaryforyourownpeaceofmindandforgoodfuturerelationshipwithanoffendedpersonApology4However,peoplewhohavemademistakestendtocondemnthemselvestooseverelyordescribetheerrortoovividly,whichmayreinforceirritationoftheothersideThatreinforcementwouldworkagainstthepurposeofapology.Thewritershouldapologizedirectlyandusegeneraltermstoavoidreinforcingtheunpleasantnessofthemistakes.Empathyisthekeytoanappropriateapology.PeoplewhohavetherightattitudehavethebestchanceoffindingtherightwordsHowever,peoplewhohavemade5Letterofapology■Anunsolicited(自愿的,主動的)letterofapologyremovesabarrierorevenpreservesabusinessrelationshipaWhenyouhavetoapologize,youmustbeSincere,directandbriefLetterofapology6GuidelinesBeginwiththeapologyandrevealthepurposeoftheletterPresentthespecificcircumstanceforwhichyouapologizeanddiscussmethodstoredressthesituationifneededClosewithapositivelooktofuturebusinessorpersonalrelationshipGuidelines7UsefulExpressionsImustapologizetoyouforIamverysorrythatIamafraidwhatihavedonehascausedmuchinconveniencetoyouIsincerelyhopeyouunderstandthatloffendedyouquiteunintentionally.IbelieveyoucanunderstandthatIhavenotintendedtohurtyouIoweyouanapologyUsefulExpressions8UsefulExpressionsIamtoblameforthisunpleasantthing.aPleasepardon/excuse/forgiveme.Isincerelyhopethatyouwillkindlyacceptmyapologies.aIhopeyouwillkindlyforgivemylapseofattentionIamsosorrytohaveputyouto/intosomuchtroubleUsefulExpressions9SampleversionDeardavid:PleaseexcusemefornothavingansweredyourletterdateddecembersoonerWhenyourletterarrived,IwasjustinHongKong.Asmyfamilycouldnotforwardittomeduringmyabsenceithasbeen,therefore,lyingonmydeskuntilthemomentwhenItookitup.Sampleversion10NowthefirstthingihavetodoistowritetoyouthesefewlinestoexpressmydeepregretIenjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccountofthemwheniseeyounextSincerelyyoursNowthefirstthingihaveto11【商務(wù)英語寫作】道歉信與祝賀信61張課件12【商務(wù)英語寫作】道歉信與祝賀信61張課件13【商務(wù)英語寫作】道歉信與祝賀信61張課件14【商務(wù)英語寫作】道歉信與祝賀信61張課件15【商務(wù)英語寫作】道歉信與祝賀信61張課件16【商務(wù)英語寫作】道歉信與祝賀信61張課件17【商務(wù)英語寫作】道歉信與祝賀信61張課件18【商務(wù)英語寫作】道歉信與祝賀信61張課件19【商務(wù)英語寫作】道歉信與祝賀信61張課件20【商務(wù)英語寫作】道歉信與祝賀信61張課件21【商務(wù)英語寫作】道歉信與祝賀信61張課件22【商務(wù)英語寫作】道歉信與祝賀信61張課件23【商務(wù)英語寫作】道歉信與祝賀信61張課件24【商務(wù)英語寫作】道歉信與祝賀信61張課件25【商務(wù)英語寫作】道歉信與祝賀信61張課件26【商務(wù)英語寫作】道歉信與祝賀信61張課件27【商務(wù)英語寫作】道歉信與祝賀信61張課件28【商務(wù)英語寫作】道歉信與祝賀信61張課件29【商務(wù)英語寫作】道歉信與祝賀信61張課件30【商務(wù)英語寫作】道歉信與祝賀信61張課件31【商務(wù)英語寫作】道歉信與祝賀信61張課件32【商務(wù)英語寫作】道歉信與祝賀信61張課件33【商務(wù)英語寫作】道歉信與祝賀信61張課件34【商務(wù)英語寫作】道歉信與祝賀信61張課件35【商務(wù)英語寫作】道歉信與祝賀信61張課件36【商務(wù)英語寫作】道歉信與祝賀信61張課件37【商務(wù)英語寫作】道歉信與祝賀信61張課件38【商務(wù)英語寫作】道歉信與祝賀信61張課件39【商務(wù)英語寫作】道歉信與祝賀信61張課件40【商務(wù)英語寫作】道歉信與祝賀信61張課件41【商務(wù)英語寫作】道歉信與祝賀信61張課件42【商務(wù)英語寫作】道歉信與祝賀信61張課件43【商務(wù)英語寫作】道歉信與祝賀信61張課件44【商務(wù)英語寫作】道歉信與祝賀信61張課件45【商務(wù)英語寫作】道歉信與祝賀信61張課件46【商務(wù)英語寫作】道歉信與祝賀信61張課件47【商務(wù)英語寫作】道歉信與祝賀信61張課件48【商務(wù)英語寫作】道歉信與祝賀信61張課件49【商務(wù)英語寫作】道歉信與祝賀信61張課件50【商務(wù)英語寫作】道歉信與祝賀信61張課件51【商務(wù)英語寫作】道歉信與祝賀信61張課件52【商務(wù)英語寫作】道歉信與祝賀信61張課件53【商務(wù)英語寫作】道歉信與祝賀信61張課件54【商務(wù)英語寫作】道歉信與祝賀信61張課件55【商務(wù)英語寫作】道歉信與祝賀信61張課件56【商務(wù)英語寫作】道歉信與祝賀信61張課件57【商務(wù)英語寫作】道歉信與祝賀信61張課件58【商務(wù)英語寫作】道歉信與祝賀信61張課件59【商務(wù)英語寫作