酒店英語1教學課件Unit-1-reservation

HotelEnglish1HotelEnglish1Unit1ReservationClicktoaddtitleinherenamedifferentroomtypesinEnglishmakereservationsforguestsreviseandcancelreservations123Objectives:Afterfinishingthisunit,youwillbeableto:Unit1ReservationClicktoaddUnit1ReservationSectionA:Warmingup

1.Haveyoueverstayedinahotel?Haveyouevermadeareservation?Doyouknowthefollowingformsofreservation?facetofacereservationtelephone

reservationinternet

reservationfax

reservationUnit1ReservationSectionA:WUnit1ReservationSectionA:Warmingup2.Belowarethemostcommontypesofhotelrooms.Canyoumatchtheroomtypeswiththecorrespondingpictures?

singleroomtwinroomdoubleroomtripleroomjuniorsuitepresidentialsuitesingle

roomtwin

roomdouble

roompresidential

suitetriple

roomjunior

suiteUnit1ReservationSectionA:W3.Discussion:Ifyouwanttobookahotelroom,whatquestionsmayyouaskthereceptionist?Whatinformationdoyouthinkthereceptionistshouldtakedown?Unit1ReservationSuggestedanswers:

Youmayask:thelocationofthehotel,roomtype,theprice,thebreakfast,facilitiesetc.Thereceptionistshouldtakedown:thenameoftheguest,theroomtype,thearrivingtime,thetelephonenumber,thelengthofstayingetc.3.Discussion:Unit1ReservatUnit1ReservationSectionB:ListeningTask1Ask&Answer

Listentotheconversationsbetween5hotelguestsandreceptionists.Choosewhateachconversationtalksabout

TypesofroomDateLengthofstayTelephoneNo.RateGuest1

Guest2

Guest3

Guest4

Guest5

√√√√√Unit1ReservationSectionB:Unit1ReservationTask1Script

Dialogue1:Reservationist(R):Whatkindofroomwouldyoulike，asingleroomoradoubleroom?Guest(G)::I’dliketobookadoubleroom.Dialogue2:Reservationist(R):MayIknowyourarrivaldate,please?Guest(G):Ok,I’llarriveonSunday,August7thDialogue3:Reservationist(R):Howlongwillyoustaywithus?Guest(G):Threedays,fromMay2to4.Dialogue4:Reservationist(R):What’syourtelephonenumber,please?Guest(G):Mytelephonenumberiialogue5:Guest(G):Howmuchdoyoucharge?Reservationist(R):OnehundredDollarspernight．SectionB:ListeningUnit1ReservationTask1ScrTask2:Aguestcallsahoteltomakeareservation.Listentothedialoguefortwotimesandfinishthechartwiththeinformationyouhear.SectionB:ListeningHotel:RoomTypeNameofGuestTelephoneofGuest:DateofArrival:DateofDeparture:ShanghaiInternationalHotel

:

deluxesuite:Belloay26thMay28thTask2:AguestcallsahotelUnit1ReservationTask2Script

(R:ReceptionistG:Guest)R:Hello!ThisisShanghaiInternationalHotelReservation.CanIhelpyou?G:Couldyoureservearoomforme?R:Whatkindofroomwouldyoulike,sir?Wehavesinglerooms,doublerooms,suitesanddeluxesuites.G:Adeluxesuite,please.R:Pleaseholdonforamoment.I’llhaveacheck…….G:Ok.R:Yes．Westillhaveadeluxesuiteavailable．MayIhaveyournameandphonenumber?G:Bellow.B-E-L-L-O-W.AndmyphonenumberiR:Whenareyougoingtoarrivehere,Mr.Bellow?G:May26th.R:Howlongwillyoustaywithus?G:Twodays,fromMay26to27.R:AdeluxesuitefromMay26thfortwonights.AmIcorrect,Mr.Bellow?G:Yes,thankyou.R:It’smyhonor.Wearelookingforwardtoyourarrival.SectionB:ListeningUnit1ReservationTask2ScrSectionC:DialoguesDialogue1GroupReservationR=receptionistG=groupleaderR:Goodafternoon,sir.WelcometoBeijingShangri-laGrandHotel.WhatcanIdoforyou?G:Goodafternoon.I’mJohnSmithfromShenghuaTradingCompany.

I’dliketoreserve10doubleroomsforfivedays.R:Forwhichdates?G:FromMay23rdto27th.R:Onemomentplease.I!ˉllcheckourreservationrecord.Thankyouforyourwaiting.Westillhavetenroomsavailableforthosedays.SectionC:DialoguesDialogueG:Howmuchistherate,then?R:SixhundredYuanpernight.G:Isthereaspecialrateforagroupreservation?R:Yes,thereisa10percentdiscount.G:That!ˉsfine.Canyousendmeaconfirmationbye-mail?R:Ofcourse.MayIknowyoure-mail?G:STCom@163.com.R:Allright.I!ˉllsendyoulater.G:Thankyou.R:Mypleasure.WelookforwardtoseeingyouthenSectionC:DialoguesG:Howmuchistherate,then?SectionC:Dialoguesreservation/rez?'ve??(?)n/n.保留，預定suite/swit/n.套房discount/'d?ska?nt/n.折扣confirmation/k?nf?'me??(?)n/n.確認I’dliketoreserve10doubleroomsforfivedays.我要訂十個雙人房間住五個晚上。I’llcheckourreservationrecord.我查一下我們的預訂記錄。Canyousendmeaconfirmationbye-mail?您能通過郵箱發(fā)我一份確認書嗎？Welookforwardtoseeingyouthen.我們期待著您的光臨。SectionC:DialoguesreservatSectionC:DialoguesDialogue2ChangingaReservationR=receptionistG=guestR:HuaTianHotel.IsthereanythingIcandoforyou?G:Yes.I!ˉdliketochangemyroomreservation.R:Couldyoutellmeunderwhosenamewasthereservationmade?G:Smith.S-M-I-T-H.R:Forwhichdates?G:FromDecember12thto23rd.R:Okay.I!ˉvefoundtherecordofthereservation.Howwouldyouwant

tochangeyourreservation?G:Iwouldliketopostponethereservation3dayslater.SectionC:DialoguesR:So,Mr.Smith,yourreservationwouldbechangedfromDecember

15thto26th.G:Yes.That’sallright.Thankyou.R:It’smypleasure.Onemorething,Mr.Smith.Isyourtelephonenumberstilltheformeronewehave?G:Yes,ofcourse.R:Okay,Mr.Smith.Thankyouforyourcallingus.Wearelookingforwardtoseeingyou.SectionC:DialoguesR:So,Mr.Smith,yourreservaSectionC:Dialoguesformer/f?：m?/adj.以前的，前述的postpone/p??s(t)'p??n/vt.推遲，延期，延遲revise/r?'va?z/vt.修改，修正IsthereanythingIcandoforyou?我可以為您做什么嗎？I’dliketochangemyroomreservation.我想更改預訂。Couldyoutellmeunderwhosenamewasthereservationmade？請問您用誰的名字預訂的？Iwouldliketopostponethereservation3dayslater.我想把預訂推遲3天。SectionC:Dialoguesformer/SectionD:ReadingPre-readingquestions1.Inwhatmajorwayscanroomreservationsbemadeaccordingtothereading?2.Oncearoomreservationisrequested,whatwillthereceptionistdonext?RoomReservation

Hotelisanimportantpartinthewholeprocessofbusinessandleisuretravel,andtheroomreservationisusuallythefirstconnectionbetweenguestsandhotels.Itmaydeterminetheguests’firstimpressiononthehotel.Efficientandhigh-qualityreservationservicehelpstoenhanceguests’satisfactionandbringhotelprofitabilityinreturn.Roomreservationscanbemadefacetoface,oroverthephone.Letter,whichusedtobeapopularwayhasnowbeencompletelyreplacedbysomeotherways,likee-mail,faxorInternet.WiththedevelopmentofInternet,therehasbeenatendencytobuildanetworkconnectinghotels.Suchanetworkwilloffergreatconvenienceinaroomreservation.譯文SectionD:ReadingPre-readingSectionD:Reading

Roomreservationsareusuallyoperatedbythefrontdesk,theroomreservationdepartmentorthesalesdepartment.Guestscanchoosewhattheyneedorfavor,andshouldbeinformedoftheprice,thefloor,thewindowview,etc.Priceisrelativelyhigherinthepeakseasonanddiscountisusuallyavailableintheslackseason.Oncearoomreservationisrequested,thereceptionistshouldfirstchecktheroomavailabilityfortherequireddays;ifavailable,areservationformismade,withallrelevantinformationfilledin.Atlast,confirmationisnecessaryandrequired.Ifrequired,roomreservationscanalsobechangedorcancelledwithadvancednotification.SectionD:ReadingRoomresSectionD:ReadingExercisesI

Decide?whether?the?following?statements?are?T?(true)?or?F?(false)?according?tothe?passage.()1.Theguests’firstimpressiononthehotelmaycomefromroomreservations.()2.Roomreservationscanbemadebyfax.()3.Telephoneusedtobeapopularwaytomakereservations.()4.Guestscanhavediscountinthepeakseason.()5.Roomreservationscanbechangedorcancelledwithadvancednotification.()6.Confirmationisnecessaryandrequiredafterthereservationismade.TT

TTFFSectionD:ReadingExercisesISectionD:Reading1.Match?the?expressions?in?column?A?with?their?meanings?in?column?B.Ba.客房預訂部b.旺季c.前臺d.淡季e.接待處f.銷售部A(

)1.thefrontdesk()2.thereception()3.roomreservationdepartment()4.thesalesdepartment()5.peakseason()6.slackseasonaebfdcSectionD:Reading1.Match?thSectionD:Reading2.Fill?in?the?blanks?with?the?proper?forms?of?words?or?expressions?given?in?thebox.tendencyconfirmprofitableprocessavailablediscountmakeareservationrelativelyinform...offacetoface1.Priceshaveanupward_________.2.Thecollegeisnotoperatedfor_________.3.Soifyour___________saidtwobeds,thenyourroomshouldhavehadtwobeds.4.Iwilltellyou,soonerorlater,allthecomplicated_________.5.Mybicycleisnot_________,anditisbeingrepaired.6.Wehaveadjustedourpriceandgivenyouaspecial_________of3percent.7.Iwantto___________________forasingleroom.8.Ihaveheardabouthim,butnevermethim_________.9.IthinkI’m_________easytogetalongwith.10.Please_________us_________yourdecisionandwewillactaccordingly.tendencyprofitconfirmationprocessavailablediscountmakeareservationfacetofacerelativelyinformofSectionD:Reading2.Fill?in?SectionE:CompetenceDevelopmentTask1Writing

Completethereservationformaccordingtothefollowinginformation.HenryBellow,anAmerican,togetherwithhiswifeandhisfive-yearoldson,isgoingtospendtheirholidaysinChina.NowMr.BellowismakingareservationatCrownPlazaHotelShanghaithroughalongdistancecall.HenryBellowworksinMicrosoft.HeisgoingtogettotheHongqiaoairportat2:00pmonOct.12th.HewantstoreserveadeluxeroomwithgardenviewfromOct.12th.toOct.20th.Hisaddressis15700NE39thStRedmond,WA98052.Histelephonenumberis800-642-7676andhisfaxnumberis425-936-7329.SectionE:CompetenceDevelopSectionE:CompetenceDevelopment2:00pmonOct.12th.8Oct.20th.2HenryBellowdeluxeroomMicrosoft15700NE39thStRedmond,WA1SectionE:CompetenceDevelopTask2RolePlayingActoutthedialogueswithyourpartnersaccordingtothecaseswehavelearnt.SituationAMr.BlackandhisfamilywanttobookastandardroomwithagardenviewinaShangri-laHotel.Asareceptionistinthishotel,youanswerhisphoneandhelphimtoreserve.SituationBMr.Blackwantstopostponehisreservationaweeklater.Helphimtorevise.SectionE:CompetenceDevelopmentTask2RolePlayingSectionE:SectionF:TipsSectionF:TipsSectionD:Readingdetermine：[di?t?:min]vt.

vi.

(使)下決心，(使)做出決定

；確定，測定Havetheydeterminedwhentostart?他們決定什么時候動身了嗎?Shallwedeterminewhatwearegoingtodonext?我們來確定一下下一步該做什么吧?reserve:[r??z?:v]預訂或保留(座位、住處等)vt.Theseseatsarereservedforteachers.這些座位是留給老師的。

reservation:[rez??vei??n]保留的座位[住處]等;預訂n.

Haveyoumadethereservationsforour