應(yīng)用文寫作練習(xí)(第四冊(cè)廣西課件)省名師優(yōu)質(zhì)課賽課獲獎(jiǎng)?wù)n件市賽課百校聯(lián)賽優(yōu)質(zhì)課一等獎(jiǎng)?wù)n件

Book4Unit11/74Whenyouhaveproblemswithfaultygoodsorservices,itisoftenagoodideatoputthedetailsofyourcomplaintinwriting.

II.PracticalWritingLettersofComplaint

PracticalWriting

2/74

Lettersofcomplaintusuallyincludethefollowingstages:Background–describethesituationProblem–causeandeffect

SolutionWarning(optional)ClosingPracticalWriting

3/74GeneralTips:Trytomakesureyourletterissenttotherightpersonordepartment.Tryandkeepyourlettershort.

Bepoliteassarcasmorrudenesswillnothelpyourcause!Saywhatyouwantforyourcomplainttoberesolved.Giveareasonabletimetableforactiontobetakenbeforeyouwillconsiderotheroptions.Keepacopyoflettersyouwrite.PracticalWriting

4/74Nowthatyouhavelearnedtipsofwritinglettersofcomplaint,thefollowingaregeneraltemplatesandsampleletters.Youmaygetmoredetailsofwritingthiskindoflettersbylearningthem.PracticalWriting

ComplaintLetterTemplates

&SampleLetters:ComplaintletterTemplates:SampleLetters:5/74Sample1PracticalWriting

DearMr.Chang:OnSeptember10,ourorderfor280womenScottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.

Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.

Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.

(Addressesareomitted)Sincerelyyours,

SunnyLee

Manager

6/74Sample2PracticalWriting

DearSir,Iamwritingtoletyouknowthedeplorableattitudeofoneofyourstaffmember.Ireceivedmytelephonebillforthepreviousmonthfromyouandthoughtthereweresomeerrorsincalculation:Ihadbeenoverchargedfortwooverseascalls.However,whenIcalledyourComplaintsDepartment,thegirlwhoansweredmyphonewasveryrude.Foronethingsheinterruptedmecontinually,foranothersheevensaidthatthefaultwasmyown.Needlesstosay,suchawayofdealingwithcustomersisunacceptable.Iwouldliketosuggestthatthegirlinquestionshouldbedisciplined,andinstructedontheproperwaytodealwithclients.AndIhopeshecanmakeformalapologytome.Anearlyresponsewillbeappreciated.(Addressesareomitted)Sincerelyyours,Donna7/74YouboughtacolorTVfromtheDepartmentStoreyesterday.ButwhentheTVsetwassenttoyourhome,youfoundtherewasnoimageinit.Andthereceptionistclaimedthattheywouldn’tberesponsibleforit.NowyouwritealettertothesalesmanagerrequiringtoreplacetheTVsetwithin7workdays.YourTaskWriting—PracticalWriting8/74Book4Unit29/74II.PracticalWritingGraduationCertificate(畢業(yè)證書)Features:

Withthesignatureofthepresidentoftheuniversity;Beginswith“Iherebycertifythat…”PracticalWriting

10/742.Withthewords:“成績合格”,“修業(yè)期滿”,“準(zhǔn)予畢業(yè)”“成績合格”passalltheexaminationsfulfillalltherequirementsprescribedbytheDepartment“修業(yè)期滿”Completethefouryears’courses“準(zhǔn)予畢業(yè)”wasallowedtograduategraduatedfromtheuniversityPracticalWriting

11/74Sample1

畢業(yè)證書學(xué)生趙虎君，性別男，上海市人，一九八五年五月二日生，二零零四年九月至七月在本校計(jì)算機(jī)科學(xué)工程系計(jì)算機(jī)及應(yīng)用專業(yè)肆年制本科就讀，修業(yè)期滿，成績合格，準(zhǔn)予畢業(yè)。

上海交通大學(xué)

校長(署名)學(xué)校印章PracticalWriting

12/74GRADUATIONCERTIFICATEIherebycertifythatZhaoHujun,male,bornonMay2,1985,wasastudentofthecomputerapplicationmajoroftheDepartmentofComputerScience&Engineeringand,havingcompletedthefouryears’coursesfromSeptembertoJulyandfulfilledalltherequirementsprescribedbytheDepartment,graduatedfromShanghaiJiaoTongUniversityinJuly.

(Signature)PresidentShanghaiJiaoTongUniversitySTAMPSample1PracticalWriting

13/74畢業(yè)證書學(xué)生陳松系浙江省寧波市人，現(xiàn)年二十四歲，于九月入本校外國語言文學(xué)系英語專業(yè)，學(xué)習(xí)四年，按教學(xué)計(jì)劃完成全部學(xué)業(yè)，成績合格，準(zhǔn)予畢業(yè)。第0364號(hào)北京師范大學(xué)校長(署名)

七月一日Sample2照片公章PracticalWriting

14/74Sample2GraduationCertificateIherebycertifythatChenSong,aged24,astudentfromNingbo,ZhejiangProvince,whowasadmittedtotheEnglishProgramoftheDepartmentofForeignLanguagesandLiterature,,hascompletedthefouryears’coursesand,havingsatisfiedalltherequirementssetbythesyllabus,graduatedfromBeijingNormalUniversity.NO.0364

BeijingNormalUniversity(signature)Chancellor

Date:July1,照片stampPracticalWriting

15/74

WriteagraduationcertificateforyourselfinEnglish.PracticalWriting

YourTask16/74Book4Unit317/74II.PracticalWriting

Writing—PracticalWriting

LettersofConsolationAconsolationlettershouldnotonlybealetterofconsolationbutshouldalsoreassureandhelpincopingwithpainbetter.Thefollowingaresomesuggestionsonhowtogoaboutit.18/74Beginwithdeterminingthetroublethattherecipientoftheletterisfacingandwriteyourletteraccordingly.2.Tellthemthatyoucanunderstandwhattheyaregoingthroughbecauseyouhavefacedsimilartroubleyourself(ifyouhave)andreassurethemofahumanbeing’sabilitytodealwithandovercomeeverykindoftroubleinlife,howeverbigitmightseematthepresenttime.

Writing—PracticalWritingWritingTips(Tobecontinued)19/74Writing—PracticalWriting3.Remindthemagainthattimeisahealerandtheirpresentpainwoulddefinitelyhealwithtime.4.Lettherecipientoftheletterknowthatyougrievedforthemandwishedthattherewassomethingyoucoulddotolightentheirburdenofsorrow.Letthemknowthatyouarealwaysthereforthemincaseofanyneed,adviceorguidance.WritingTips20/74

AlettertoarelativewhowashurtinacaraccidentWriting—PracticalWritingSample121/74DearAuntAnnie:YoumayneverknowhowshockedweweretohearthatyouwereinjuredinacaraccidentlastSunday.Wewere,however,abitrelievedtolearnlateronthattheinjurywasaminoroneandyouarebackhomenow.ButIamsuretheshockyoureceivedmustbeoverwhelming.IhopeyouwillovercometheshockcompletelyandenjoyyourvisitinNewYork.Love,LouiseWriting—PracticalWriting22/74AlettertoafriendwhogotalowTOEFLscoreWriting—PracticalWritingSample223/74DearXiaoLu:Iamsosorrytolearnoftheunfortunatenewsthatyoudidn’tscoreveryhighonthelastTOEFL.Ihopeyouwon’tfeeltoodiscouragedbytheresults.Youknowyoucouldhavedonebetterhadyounotbeensickduringthetestday,andyouknowtherewillalwaysbeanotherchancetotaketheTOEFL.Fornow,justforgetaboutthetestandcheerup.Youhavemoreimportantthingstodo,suchasschoolworkandfinalexaminations.MargaretWriting—PracticalWriting24/74Writealettertoaforeignprofessorwhoisill.Writing—PracticalWritingYourTask25/74Book4Unit426/74II.PracticalWriting

Howtowriteanadvertisement?Onetricktowriteanadvertisementisbrevity.Themorewordsorlinesyouhave,themoreyoupay.Youcertainlydon’twanttopayextramoneyforyourad,sowritesmartlyandbriefly.Usecommonlyacceptedabbreviations.Trytoincludemoreinformationinfewerwords.Writing—PracticalWriting27/74ForSaleGiantBike80%New$180orbestofferCall:486-123456IBMComputerGoodConditionRunsexe.$CallAli,470-4321ASampleWriting—PracticalWriting28/74YourTaskProduct:SonyNW-MS11DigitalMusicPlayerFeatures:AbletotransferInternetdownloadsandrecordingsfromCDs;removable128MBmemorystickthatstores240minutesofmusic;rechargeablebatterytosupport10hourslisteningWriteanadvertisementwiththehelpoftheinformationgiven.Writing—PracticalWriting29/74Book4Unit530/74ReceiptAreceiptisawrittenstatementthatprovesonehasreceivedsomething,especiallymoney.Itisusuallyinafixedformatwiththetitleofthecompany,thereceiptnumberandthestampofthecompany.Whatneedstobefilledoutincludesthedate,theamountofmoneyandthereceiver’ssignature.PracticalWriting

II.PracticalWriting31/74Sample1(Formal)NanningARTS&CRAFTIMP.&EXP.CORP.￥350,000No.618Nanning,Apr.15,RECEIVEDfromMr.WangMengThesumofthreehundredandfiftythousandyuanonlybycheck

￥350,000Signature____________receiverstampPracticalWriting

32/74Sample2(Informal)

No.618Nanning,May25,RECEIVEDfromMr.NongHuathesumoffourthousandyuanRMB

onlybycheck￥4,000.00.Signature____________PracticalWriting

33/74WriteareceiptforMr.RobertLeetocertifythatyoureceived$500fromhimonMarch8,.PracticalWriting

YourTask34/74Book4Unit635/74

Example1:

14:28Beijingtime(06:28GMT),May12,anearthquakemeasuring8.0ontheRichterscalestruckWenchuanCounty,SichuanProvince,China.NeighboringcitiessuchasJiangyou,Tianpeng,Guangyuan,MianyangandChengdureceivedextensivedamageandcontinuousaftershocks.PracticalWriting

whenwhatwhere36/74Example2:PracticalWriting

HurricaneDollystrengthenedtoaCategory2hurricaneWednesdayasitwhippedtheGulfCoastneartheU.S.-Mexicoborder.

whowhatwhenwhere37/74Writeapieceofthelatestnewswhichhappenedeitherhomeorabroad.Bearthe5Wsinmindandstateyournewsasconciselyandaccuratelyaspossible.YourTaskWriting—PracticalWriting38/74Book4Unit739/74

II.PracticalWritingPracticalWriting

IOU（收據(jù)）IOUmeans“Ioweyou”.IOUisareceiptandawrittenstatementthatprovesonehasborrowedsomething,especiallymoney.Whatneedstobefilledoutmayincludethedate,thetimetopayback,theamountofmoney,theinterest,andthereceiver’ssignature.40/741.Sample1(TermPay)

May25,SixmonthsafterdateIpromisetopaytotheFinancialOfficeofGuangxiUniversitythesumof4,000RMBYuanforvaluereceived.

WeiDa

PracticalWriting

41/74Sample2(NoTermPay)

March15,TotheFinancialOfficeofGuangxiUniversity:IOU4,000RMBYuanonly. YangWeiPracticalWriting

42/74

March8BorrowedfromthephoneticslaboratoryofForeignLanguagesDepartmenttwoSonycassettetapes. DongHuiSample3(BorrowingObjects)PracticalWriting

43/74WriteanIOUtocertifythatyouborrowed$5,000

fromtheFinancialDepartmentofHuiHuangCompanyonMarch3,.Theinterestis3%permonth.Youhavetoreturnthesumwithinsevenmonths.

2.YourTaskPracticalWriting

44/74

March3,SevenmonthsafterdateIpromisetopaytoFinancialDepartmentofHuiHuangCompanythesumoffivethousanddollars($5,000)onlywithinterestof3%permonth. ________(signature)ReferencePracticalWriting

45/74Book4Unit846/74II.PracticalWritingIt’ssaidthatoneofthetwothingsthatpeoplearemostafraidofispublicspeaking.Yet,theabilitytomakeawonderfulspeechistheonethatmostofthemodernpeopledreamof.Watchamovieclipandtakenotesofthekeypointsofmakingapublicspeech.Writing—PracticalWritingMakingSpeech47/74SpeechMaking48/74BuildingupyourconfidencepracticeinfrontofamirrorusedevicessuchasataperecordertoimproveyourvocaltechniquepracticeinfrontofasmallaudiencePreparationWriting—PracticalWritingMakingaspeech49/74usesimple,directwordsandsentencesknowexactlywhatyouwanttosaycutwordswhereverpossible;bebriefuseeverydayEnglish,notjargonvarythelengthofyoursentencesuseactiveverbsdon’tusepassivevoicedon’tusemodifierspayattentiontothespeedofyourspeech,speakclearlydon’trushitdon’tmumbleDo’sandDon’tsWriting—PracticalWriting50/741.IntroductionOpeningAgenda(topic,reasonstheyshouldtrustyou,howtheybenefit)Promiseand/orKeyMessageWritingaspeech—ThebasicstructureofaspeechWriting—PracticalWriting51/74Tobeginwith,youmaytellastory,withhumor,oruseasnappyquote,oryoumaystartbygettingyourreaders’attentionbyreadingsomestartlingstatisticsorbyaskingthought-provokingquestions.Theintroductionshouldmakeupabout10to15percentofthetotalspeech.TipsWriting—PracticalWriting52/742.TheBody2-5mainpoints.Themostimportantpointscomefirst.Eachpointmayincludesome/allofthefollowingelements:StatementofyourmessageFacts,statistics,findingsthatsupportyourmessageIllustrationorpersonalstorythatsupportsyourmessageQuickexampleVisualaid,game,quiz,poem,song,audienceinteractionThenrepeatthepointandapplyittotheaudienceWriting—PracticalWriting53/743.ClosingElementstoinclude(innoparticularorder):SummaryofmainpointsFinalsummarystoryorspecialeffectsThankstoeverybodyRepeatingofthepromiseand/orkeymessage

Writing—PracticalWriting54/74Theendmustbedramatic,conclusiveandmustleavealastingimpressiononthelisteners’mind.Youmayusethesamestrategiesthatyouusedforthebeginning.Theconclusionshouldmakeup5to10percent.TipsWriting—PracticalWriting55/74Introduction:Goodafternoon,everyone.Mynameis…I’mheretodaytotalkabout…Signposting:First,I’mgoingtotalkaboutpoint1…,ThenI’llmoveontopoint2…,AfterthatI’lllookatpoint3…,AndfinallyI’llfinishmypresentationwithpoint4…,Tostartwith…later…tofinishupUsefulExpressionsWriting—PracticalWriting56/74Startingthepresentation:Let’sbeginwithpoint1…I’dliketostartby…Firstofall,I’ll…Tostartwith…Movingontothenextpoint:Iwouldnowliketolookatpoint2…Nowlet’smoveontopoint2…That’sallIhavetosayabout…We’velookedat…Somuchfor…Writing—PracticalWriting57/74Developingapoint:Furthermore?…Wheredoesthatleadus?Let’sconsiderthisinmoredetails…Whatdoesthismeanfor…?Translatedintorealterm,…Givingexamples:Forexample/instance,Agoodexampleforthisis…Asanillustration,Toillustratethispoint…Writing—PracticalWriting58/74Conclusion:I’dliketofinishbysaying…Tosumup,…Let’sremindourselvesofthemainpoints.Let’ssummarizewhatwe’velookedat…Finally,letmeremindyouofsomeoftheissueswe’vecovered.Endingthepresentation:Andthatconcludesmypresentation.Ifyouhaveanyquestion,pleasefeelfreetoask.Writing—PracticalWriting59/74usebodylanguagetomakethespeechmorevividandclearkeepeyecontactwiththeaudiencedon’tpanicifyouforgetapart,juststartfromthepartyourememberMakingapublicspeechWriting—PracticalWriting60/74YourTaskYougotthefirstprizeinaReadingContest,andaregoingtomakeaspeechontheAwardingCeremony.Writing—PracticalWriting61/74Book4Unit962/74II.PracticalWritingPracticalWriting

CongratulationsonaNewVenture

(祝賀新業(yè)開張)2.ReplytotheLetterofCongratulations

(復(fù)函)3.ExpressionsofCongratulationsLetters

(慣用套語)Congratulations63/74PracticalWriting

DearMr.Lin,Ihavelearnedwithgreatdelightthatyouareopeningyourowntravelingagency.I’dliketoaddmyvoicetothechorusofcongratulationsfromallsides.Withyourbrilliantbackgroundandlongrecordoffineachievements,I’msurethenewagencywillbeagreatsuccess.Withbestwishes.Sincerelyyours,JohnChenCongratulationsonaNewVenture64/74PracticalWriting

DearMr.Chen,Thatwasawonderfulletteryouwroteme.Icertainlyappreciateyourcongratulations.It’squiteanexcitingadventuretohaveone’sownenterprise.AndIguessI’llneedallthegoodwishesmyfriendshavebeensendingme.Thanksforyourinterest,andyou’llalwayshavemybestservice.Sincerelyyours,HarryLin2.ReplytotheLetterofCongratulations65/74PracticalWriting

3.UsefulExpressionsIcongratulateyouon…Pleaseacceptmyheartiestcongratulationson…Iwasdelighted/thrilled/pleasantlysurprisedtohear/receivethenews…MayIjoininthechorusofcongratulations…Itgavemeagreatdealofpleasuretolearn…66/74PracticalWriting

Bestwishesfromallofuson…Weareproudofyoursuccess.Wehopeyouwillbevery…always/inthefuture.Pleaseacceptoursinceregoodwishesfor…Itiswithgreat