全國高考英語應(yīng)用文寫作訓(xùn)練之投訴信-PPT名師優(yōu)質(zhì)課獲獎市賽課一等獎?wù)n件

投訴信全國高考英語應(yīng)用文寫作第1頁informsb.通知某人order訂貨regretful遺憾work運轉(zhuǎn)；運行takethetemperature測量溫度interrupt干擾;打攪makeacomplaint投訴；埋怨anelectricfan風(fēng)扇assistant助手；營業(yè)員【必備詞語】第2頁inarudemanner粗魯?shù)?；態(tài)度惡劣地areasonableexplanation合理解釋woolensweater羊毛衣makesbannoyed讓某人煩惱servicenumber服務(wù)電話examine檢驗expectanearlyreply期待盡快回復(fù)promptattention即時關(guān)注【必備詞語】第3頁1.Themainproblemsareasfollows.主要問題以下。2.Therefore,Irequirethatyousendmeanewone.所以，我要求你發(fā)一個新給我。3.Ihatetosaythatthereissomethingwrongwithmymobilephone.我很遺憾地說，我手機有些問題。4.Takingintoaccountallthreefactorsabove,Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible.考慮到以上三個原因，我要求企業(yè)要為我盡快換一個新?！竞镁淅收b】第4頁5.Butweareregretfultofindthatitcannotworknormally.不過，我們很遺憾地發(fā)覺它不能正常地工作。6.Yourpromptattentionandearlyreplywillbeappreciated.感激您即時關(guān)注和及早回復(fù)。7.IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.很抱歉打攪您，不過我必須投訴。8.Iamwaitingforareasonableexplanationandexpectinganearlyreply.我在等候一個合理解釋，并期待及早回復(fù)。9.Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible?您能否盡快換一個新給我或者給我退款？【好句朗誦】第5頁1.IreceivedsopoorservicethatIfeltIshouldbringittoyourattention.1.so改為such2.IthinkitmusthavesomequalityproblemsandIreallyannoyedaboutit.2.really前面加am【單句改錯】每句只有一個錯誤3.ItmakesmesounsatisfiedthatIwanttochangeitandhavemymoneyback.3.and改為or第6頁4.OnTuesday,February18,IwenttoyourstorelookforaT-shirt.4.look前面加to5.Ibelievethatyouwillconsiderthismatterseriousandmakeanefforttopreventtherecurrenceofthiskind.5.serious改為seriously【單句改錯】每句只有一個錯誤6.Franklyspeaking,Iamnotpreparetotoleratethissituationanymore.6.prepare改為prepared第7頁7.Iamregretfultoinformyouthattheheatingsystemintheroomstoppedworkingafewdayago.7.day改為days8.IfeelsorrytotroubleyoubutIhavetomakeancomplaint.8.an改為a【單句改錯】每句只有一個錯誤第8頁9.Thereasonformydissatisfactioniswhatit’snotthedouble-roomIordered.9.what改為that10.Underthiscircumstance,Ifinditdifficulttobestayinyourhotelanymore.10.刪掉be【單句改錯】每句只有一個錯誤第9頁【湖北卷改編：投訴手機質(zhì)量問題】假設(shè)你是李華，你購置了一部某外國企業(yè)生產(chǎn)手機，因有質(zhì)量問題，要求該企業(yè)更換。請依據(jù)以下關(guān)鍵點，用英文寫一封電子郵件。

關(guān)鍵點：

1.問題：手機不響鈴，不能發(fā)短信；

該產(chǎn)品已售完，無法更換；

型號新，無配件，無法維修。

2.要求：企業(yè)應(yīng)盡快給予更換。

參考詞匯：配件sparepart【真題滿分佳作賞析】第10頁滿分佳作（一）DearSir,

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr,atTeleMallinWuhan,P.R.China.Icontactedthesaleswomanbuttheproblemofmymobilephonecouldnotbeeffectivelysolved.①Themainproblemsareasfollows:First,themobilephonedoesnotringandmessagescannotbesentout.Second,allthemobilephonesofthesamemodelweresoldout,soitisimpossibleformetoexchangeanewone.②Third,sincethephoneisanewmodel,therearenosparepartsavailable,andtherefore,itcannotbefixedatthelocalstore.Amobilephoneisaveryimportanttoolinmydailylife.③Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.

Thankyouforyourconsideration.Sincerelyyours,LiHua第11頁滿分賞析①主題句利用準(zhǔn)確，注意follows不要遺漏s。②用到since引導(dǎo)原因狀語從句和and并列句后therefore表示結(jié)果連詞；available一詞利用高級。③用到require后接虛擬語氣賓語從句，從句動詞用原形或者shoulddo，語氣強烈。第12頁滿分佳作（二）DearSir,

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr,

atTeleMallinWuhan,P.R.China.①Ihatetosaythatthereissomethingwrongwithmymobilephone.First,thephonebelldoesn’tringatall.What’sworse,itcan’tbeusedtosendshortmessagestoothers.Besides,becausetheproductherehasbeensoldout,thesalesmancan’tchangeitforme.Later,Iwenttohaveitrepaired.②However,Iwastoldthatthemodelcannotberepairedduetoalackofspartparts.③Takingintoaccountallthreefactorsabove,Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible.Thankyouforyourconsideration.Sincerelyyours,LiHua第13頁滿分賞析①用Ihatetosaythat…表示了作者也不想產(chǎn)品有問題而投訴，輕易引發(fā)收信人同感。②用被動語態(tài)，與整段信主語一致；在此沒有必要強調(diào)誰通知我，或者雙方都清楚是維修店員工，無需說出動作施動者，用被動語態(tài)恰當(dāng)。③Takingintoaccountallthreefactorsabove(考慮到上述三個原因)，用作總結(jié)段，利用恰當(dāng)；request后接了虛擬語氣賓語從句。第14頁作文翻譯尊敬布朗先生， 我很高興地告訴您，我們上周日訂購冰箱在9月21日收到了。不過我們很遺憾地發(fā)覺這臺冰箱無法正常運行。 使用這臺冰箱幾天之后，我們發(fā)覺在里面食物很快變質(zhì)了。當(dāng)我們測量里面溫度時，迷惑地發(fā)覺溫度在17℃，顯著超出了0℃—9℃標(biāo)準(zhǔn)溫度范圍。 不用說，這個問題已經(jīng)影響了我們正常生活。您能盡快派人過來維修一下嗎？請即刻關(guān)注并盡快回復(fù)，不勝感激。您忠實用戶李華【模仿翻譯】第15頁【模仿翻譯】DearMr.Brown, IamgladtoinformyouthatthefridgeweorderedlastSundaywasreceivedonSeptember21.Butweareregretfultofindthatitcannotworknormally. Afterusingthefridgeforafewdays,wefoundthatthefoodkeptinitgotbadquickly.Whenwetookthetemperatureinit,wewereconfusedtofinditwasabout17℃,obviouslybeyondthestandardtemperaturebetween0℃and9℃. Needlesstosay,thisproblemhasinterruptedournormallife.Couldyoupleasesendamantorepairitinashorttime? Yourpromptattentionandearlyreplywillbeappreciated.Yoursfaithfully,LiHua第16頁

【模擬真題1：投訴服務(wù)態(tài)度】假如你是李華，昨天在商場購置了一臺電風(fēng)扇，回家后發(fā)覺它不能運轉(zhuǎn)。你回到店里與營業(yè)員交涉時該營業(yè)員對你態(tài)度惡劣，對你提出問題不予受理。請你為此向經(jīng)理寫一封投訴信。DearMananger, …Sincerelyyours,LiHua【全真考場】第17頁

【模擬真題：投訴服務(wù)態(tài)度】DearMananger,IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.YesterdayIboughtanelectricfaninyourshop,butwhenIgothomeandturnediton,itdidn’twork.SoItookitbackandtalkedtotheassistantabouttheproblem.Tomysurprise,insteadofhelpingmesolvetheproblem,theman,inarudemanner,refusedtoexamineit.Generally,yourshopiswell-knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop.Iwasreallyupsettofindthatsuchathingshouldhaveoccurredinyourshop.Iamwaitingforareasonableexplanationandexpectinganearlyreply.Sincerelyyours,LiHua第18頁

【模擬真題2：投訴衣服質(zhì)量】假設(shè)你是李華，在一家網(wǎng)店購置了一件羊毛衫，昨天收到后發(fā)覺羊毛衫后背有個洞，你給賣家打了幾次服務(wù)電話，對方電話卻一直占線。請你給賣家MissMacleod寫一封投訴信：1.要求對方換一件新羊毛衫或退款：2.問詢對方怎樣返還已經(jīng)收到羊毛衫；3.期待對方盡快回復(fù)。DearMis