劍橋國際英語教程Unit16課件

Canshecallyoulater?Canshecallyoulater?Canshecallyoulater?CansheHowtoMakeaTelephoneCall(1)AnnouncingIdentityPersonCalling:B.PersonCalled:

Hello,thisis….I’mcallingfrom…Hello,I’m….Hello,thisis….Whoisspeaking?MayIhaveyourname?MayIaskwhoiscalling?Whoisthatspeaking?Ifyouarenotsurewhothespeakeris,youcansay:HowtoMakeaTelephoneCall(12HowtoMakeaTelephoneCall(1(2).Askingifsomeoneisin?A.Personcalling:I’dliketospeakto…Can/mayIspeaktoMr.…,Please?Hello,is…available/there?(2).Askingifsomeoneisi3(2).AskingifsomeoneisiHowtoMakeaTelephoneCallB.PersonCalled

Speaking.ThisisJing.That'sme.HowtoMakeaTelephoneCallB.4HowtoMakeaTelephoneCallB.HowtoMakeaTelephoneCallPersonCalledisnotavailable

I’mafraidhe’sinameeting/notin(theoffice)/stillatlunch/notavailableatthemoment.IsanythingIcandoforyou?CanIgivehimamessage?/CanItakeamessage?Sorry,she’sjustgoneout.Wouldyouliketoringbacklater?Wouldyouliketospeaktosomeoneelse?HowtoMakeaTelephoneCallP5HowtoMakeaTelephoneCallPHowtoMakeaTelephoneCallAskcallertowait

Yes,heis.Onemoment,pleaseHoldon(amoment),please.Letmeseeifhe'shere.Holdtheline,I’llseeifhe’sin/I’llgoandfindout.

I’lljustfindoutifhe'sintheoffice.Hangon.HowtoMakeaTelephoneCallA6HowtoMakeaTelephoneCallAHowtoMakeaTelephoneCallIfthespeakerdialsthewrongnumber,youcansay:CanIspeaktoMrLinMing?

LinMing?I'msorry,butthere'snobodyherebythisname.I’mafraidwehavenoonebythatname.I'mafraidyou'vegotthewrongnumber.I’msorry.ButI’mafraidthatyoumusthave/havedialedthewrongnumber.

HowtoMakeaTelephoneCallIf7HowtoMakeaTelephoneCallIfHowtoMakeaTelephoneCallIfyoucannothearclearly,youcansay:

I’msorry./Pardonme?Ican’thearyouverywell.Itseemsthatwehaveapoorconnection.ShallIhangupandcallyouback?HowtoMakeaTelephoneCallIf8HowtoMakeaTelephoneCallIf(3)AskingwhenthepersonwantedwillbeinPersoncalling:B.Personcalled:Whattimedoyouexpectherback?WhattimecouldIreachher?Whenisheexpectedtobeback?Doyouknowwhenhe’sin?Heisnotavailabletillafternoon.He’llbeherein30minutes.He’llbebackaroundtwoo’clock.(ShouldIhavehimcallback?)Youcanringagainonehourlater.Inhalfanhour,Iguess.ButI’msorryIcannottellyouexactly.(3)Askingwhenthepersonwan9(3)Askingwhenthepersonwan(4)AskingthetelephonistforhelpA.PersoncalledB.PersoncallingCanyouputmethroughto…?Canyouconnectmewiththereservationoffice,please.CouldIhaveextension432?/extension432,please.Goodmorning,UnitedAirline.UnitedAirline,mayIhelpyou?(4)Askingthetelephonistfo10(4)Askingthetelephonistfo(5)LeavingamessageA.Personcalling:B.PersoncalledCanIleaveamessage?Couldyouaskhimtocall/ringmeback?Pleasehavehimreturnmycall.Wouldyoumindhavinghimcallmebacksometimetomorrow?CouldyoutellhimIrang?Can/MayItakeamessage?Anymessageforhim?Doyouwanttoleavewords/amessageforhim?ShouldItellhimyou’llcallback,ordoyouwanthimtocallyou?Wouldyouliketoleaveamessage?(5)LeavingamessageCanI11(5)LeavingamessageCanIHowtoMakeaTelephoneCallCallagainorcallbackanothertime:

Couldyoupleasecallagaintomorrow?Wouldyoupossiblycallagaintenminuteslater?I’msorry,Mary.I’mbusynow.CanIcallyoubackinabouthalfanhour?Pleasefeelfreetocallmeagain.Allright.I’llcallagainlater.HowtoMakeaTelephoneCallCa12HowtoMakeaTelephoneCallCa(6)ConfirmingwhetheryouareunderstoodA.Personcalling:B.Personcalled:Doyouunderstandme,sir?Areyoufollowingme,sir?NO,I’mafraidnot.Yes,Ifollowyou.Wouldyouexplainalittlebitmore?Couldyouputthatinmorespecificterms?Couldyouputthatmoresimply?(6)Confirmingwhetheryouare13(6)Confirmingwhetheryouare(7)RingoffA.Personcalling:B.Personcalled:Thanksalot.Good-bye.I’llgetbacktoyousoon.Thanksforcalling.Good-bye.OK.Bye-bye.Thanksalot.Good-bye.Thanks14Thanksalot.Good-bye.ThanksExcersizeTelephonist:…company.CanIhelpyou?Caller:Er…____________________,please.Telephonist:MrAnderson.Justonemoment,I’llputyouthrough.Anderson:yes,Anderson,accounts.Caller:oh,er…h(huán)ello…isthatDrBillAnderson?Anderson:what?No…no,thisisPeterAnderson.You’vegot_________.YouprobablywantDrAndersoninR&D,that’s…um…657.Allright,657.Caller:oh,um…well,_______________throughtheswitchboard,please.Anderson:Huh!well,I’lltry…(thelinegoesdead)Caller:Hello?ExcersizeTelephonist:…company.15ExcersizeTelephonist:…company.OralpracticeCalloneofyourclassmatesandaskhimtobringadictionarytomorrowmorning.Supposeyoucan'tcontactthepersonyouwantaskhis/herroomatetotakeamessage.OralpracticeCalloneofyour16OralpracticeCalloneofyourSetthesceneSupposeyouaresecretary.Yourbossisatanimportantmeetingnow.Suddenly,youreceivedaninternationalphonecallfromyourboss'smother.ShesaidthatshewouldarriveinBJtwodayslaterandaskedthebosstopickherupattheairport.SetthesceneSupposeyouares17SetthesceneSupposeyouaresRoleplayYouwillattendyourfriend'sbirthdaypartyatnight.Butyourparentsdon'tallowyoutogethomelate.RoleplayYouwillattendyour18RoleplayYouwillattendyourRoleplayA:Whereareyougoing,Lily?B:I’mgoingto.......,Dad.A:Youmustn’tcomehomelate.Youmustbehomeat.......C:Lilyis......yearsold.She’snotababy.Shealwayscomeshomeearly.A:Oh,allright!Butyoumustn’tcomehomeafter......B:Yes,Dad.Thankyou,Mom.C:That’sallright,dear.Goodbye.Enjoyyourself!Roleplay19RoleplayRoleplay19Roleplay-ComplainingaboutyourhusbandYoualwaysquarrelwithyourhusbandaboutthehousework.Becauseyouaresobusy,butyouhavetolookafterthewholefamilywithouthishelp.Yesterdayheinvitedfourfriendstodinnerbeforeinformingyou.Atthesametime,heisverymessy.Roleplay-Complainingaboutyo20Roleplay-ComplainingaboutyoA:Maggie,howhavethethingsbeen？B:Oh,muchthesame.MyhusbandandIstillseemtohaveargumentsn.allthetime.A:Whatdoyouquarrel

about?B:Oh,everything.Forexample,whenhegetshome,heexpectsmetorunaroundandgethisdinner.Heneverdoesanythingathome.A:Mmm.B:Andyesterday!Heeveninvitedfourofhisfriendstocomeroundforadrinkanddidn’ttellmebefore.A:Isee.B:Andhe’ssomessy.He’sworsethanakid.Healwaysthrowshisclothesonthefloor.Afterall,I’mnothisservantn.Yousee,that’sthetrouble.A:Maggie,howhavethethings21A:Maggie,howhavethethingsRoleplay-RentahouseYoumadeaphonecalltoinquiresthaboutrentingthehouse.Thelandlordintroducedthehouseandprice.Atlastyoumadeadatetolookatthehouse.Roleplay-RentahouseYoumade22Roleplay-RentahouseYoumadeA:.......Iunderstandyouhavearoomforrent.B:Yes,that’sright.I’vegotjustoneroomstillvacant.It’srathersmall,butI’msureyou’llfindit’sverycomfortable.A:Isee.Andhowmuchdoyouchargeforit?B:Therentisfivethousanddollarsamonth.A:Isee.Itisverynice?B:Oh,yes.Itlooksontothegardenanditfacessouth,soit’sbrightandsunny,too.It’sveryattractive.Wouldyouliketocomeseeitwhenitisconvienttoyou?A:Yes,I’mveryinterested.That’sthekindofroomI’mlookingfor.A:.......Iunderstandyouha23A:.......Iunderstandyouha小趙:早上好,杭州紡織品(Textile)公司.Lisa:早上好,我是ABC公司Lisa.劉軍在嗎?小趙:恐怕他出差了,要不要留個口信?Lisa:好啊.請你轉(zhuǎn)告他給我回個電話嗎?小趙:當(dāng)然可以?稍等一下,我拿支筆…..,請講.Lisa:我的名字叫LisaAlicia.小趙:請拼讀一下好嗎?Lisa:好的.L-i-s-aA-l-i-c-i-a.小趙:麗莎.阿麗絲亞Lisa:我的號碼是001—818--8832173小趙:001—818—8832173Lisa:請轉(zhuǎn)告他,我需要一份最新的產(chǎn)品目錄(catalogue).小趙:好的.我已記下來了.你需要一份最新的產(chǎn)品目錄.Lisa:對,而且告訴他,我想盡快和他談一下新的定單.如果可能,請他明天下午給我電話.小趙:好的…還有別的事嗎?Lisa:就這些了.謝謝你.再見小趙:再見.Oralpractice小趙:早上好,杭州紡織品(Textile)公司.Oral24小趙:早上好,杭州紡織品(Textile)公司.OralDiscussHaveyoueverreceivedaninternationalphonecall?HowdoyoufeelwhenyoufirstmakeaphonecalltoaforeignerinEnglish?DiscussHaveyoueverreceived25DiscussHaveyoueverreceivedDiscussionWhenyouhaveabusinesscall,whatshouldyoupayattentionto?

Makefullpreparationandcommunicatepurposely;Paygreatattentiontoyourattitudeandtone,tryingtobefriendly,gentleandconsiderate;Takecareoftelephoneetiquetteandtrytousepropertelephonelanguage;Taketelephonenotesclearlyanddetailedly;talkbusinessinworkingtimeandneverwhentheyareoffwork.Ifhaveto,showyoursincereapologyinadvance;Takejetlagintoconsideration;DiscussionWhenyouhaveabusi26DiscussionWhenyouhaveabusiDisscusionHowdideachofmisunderstandingshappen?Whatshouldeachofthepeoplehavedoneorsaidtoavoidtheproblemsandmistakes?

?Planyourcallbymakingnotesbeforehand.?Talkslowlyandclearly.?Listencarefullytowhattheotherpersonsays.?Notedownimportantdetails(numbers,spellings,datesandtimes,etc.).?Checkbackthatyouhaveunderstoodimportantdetailscorrectly.?Followupthecallwithafax,e-mailorletter,confirmingthedetails.DisscusionHowdideachofmisu27DisscusionHowdideachofmisuHowtomakeaninternationalphonecallTelephone:00+countrycode+區(qū)號+號碼（手機(jī)號碼）00+44+1337+123456China86America1theUK44Cellphone:主叫國際冠碼+被叫國家代碼+被叫號碼011-86-139......（USAtoChina)00-1-976-325-（ChinatoUSA)中國00，美國011Howtomakeaninternationalp28HowtomakeaninternationalpGrammarfocus-subjectandobjectpronounsSubjectsgobeforetheverbObjectsgoaftertheverbGrammarfocus-subjectandobje29Grammarfocus-subjectandobjeGrammarfocus-subjectandobjectpronounsGrammarfocus-subjectandobje30Grammarfocus-subjectandobjeSnapshotWhichactivitiesarealsopopularinyourcountry?SnapshotWhichactivitiesarea31SnapshotWhichactivitiesareaDisscusionWhatotheractivitiesarepopularinyourcountry?Whatareyourfavouriteactivities,why?DisscusionWhatotheractivitie32DisscusionWhatotheractivitieConversation-I'dloveto!Whataretheytalkingabout?Conversation-I'dloveto!What33Conversation-I'dloveto!WhatConversation-I'dloveto!ComprehensionDidJenniferreceiveMichael'soriginalinvitation?Why?Whenwilltheygotomeet?Conversation-I'dloveto!Compr34Conversation-I'dloveto!ComprPronounciation-wanttoandhavetoPronounciation-wanttoandhav35Pronounciation-wanttoandhavGrammarFocus-Invitation;verb+toIfyouwanttoinvitesbtodosth,whatshouldyousay?GrammarFocus-Invitation;verb36GrammarFocus-Invitation;verbGrammarFocus-Invitation;verb+toWeuseWouldyouliketo....andDoyouwantto.....tomakeinvitationWouldyouliketo....ismoreformalthanDoyouwantto....GrammarFocus-Invitation;verb37GrammarFocus-Invitation;verbExerciseExercise38ExerciseExercise38Roleplay-MakeaninvitationYourfriendswenttoBJforthefirsttime.Youwantedtoinvitethemtodinner,butforsomereason,theyrefused.Soyourecommendedtochangeadate.Finally,theyagreed.YourhighschoolclassmateisgoingtohaveaweddingreceptiononSundayafternoons.However,youhavetowork.Roleplay-MakeaninvitationYo39Roleplay-MakeaninvitationYoExcuse,excuseExcuseisareasonfornotdoingsth.Yourexcusecanbetrueorfalse.Itisimpolitetodeclineaninvitationbyjustsaying"no".Topolitelydeclineaninvitation,peopleusuallysay"Iamsorry,but(excuse).Excuse,excuseExcuseisareas40Excuse,excuseExcuseisareasExcuse,excuseDoyoueveruseanyexcusesifyoudon'twanttodosomething?Whatareyourthreefavouriteexcuses?Excuse,excuseDoyoueveruse41Excuse,excuseDoyoueverusePairworkWritedownthreethingsyouwanttodothisweekend.Inviteyourclassmatestodothethings.Youclassmatesrespondwithexcuse.PairworkWritedownthreethin42PairworkWritedownthreethinLet'smakeadateImaginethisisanextmonthcalendar.Writetenplansonthecalendar.Let'smakeadateImaginethis43Let'smakeadateImaginethisLet'smakeadateLookatyourcalendar,agreeonadatetodosomethingtogether.Let'smakeadateLookatyour44Let'smakeadateLookatyourDiscussionWheredoyouliketogoinyourcityortownontheLabor'sday?Whichshowsoreventsdoyoulike?DiscussionWheredoyouliketo45DiscussionWheredoyouliketoListeningHerearethreemessagesfromtheansweringmachine.Therearesomemistakes,plscorrectthem.ListeningHerearethreemessag46ListeningHerearethreemessagReading

MiamiFlorida-What'sonthissaturday?Newvocabularyjungle:atropicalforestexperience:learnaboutsthfirsthandseats......selloutquickly:peoplebuyalltheticketsforseatsquicklyexotic:unusualandstrangenaturepark:aparkwithalotofplantsandanimalstrick:afunnyactthatentertainspeopleunderthestars:outdoorsatnightseatingisstillavailable:youcanstillgetaseatlatest:newestmulticultural:havemanyculturesjewelry:earrings,necklaces,braceletsandringsReading

MiamiFlorida-What'so47Reading

MiamiFlorida-What'so劍橋國際英語教程Unit16課件48劍橋國際英語教程Unit16課件48劍橋國際英語教程Unit16課件49劍橋國際英語教程Unit16課件49劍橋國際英語教程Unit16課件50劍橋國際英語教程Unit16課件50稍等

Couldyouholdon,please?能稍等一會嗎？Willyouholdtheline,please?Waitamoment,please.請稍等

Heisonanotherlinenow他在接另一個電話讓你久等了I’msorrytokeepyouwaiting.稍等51稍等稍等51

急事It'surgent.CouldIhavehermobilephonenumber?I‘msorrytocallyousolate/early.Ineedtogetincontactwithhimrightnow.

急事52急事急事52聽不清/懂

Couldyouslowdown,please?慢一點Ibegyourpardon?/Pardon?再說一遍Wouldyousaythatagain?Idon’thearyouverywell.聽不清/懂53聽不清/懂聽不清/懂53打錯電話

There’s

no

one

named

Anna

here．

這兒沒有叫安娜的Are

you

sure

you

have

the

right

name？

你肯定沒弄錯姓名嗎？

You

must

have

the

wrong

number．

你一定是弄錯號碼了

I’m

sorry，there’snobodybythisname．

對不起，沒有這個人打錯電話54打錯電話打錯電話54Conversation1你好，我想找蘇珊。不好意思，她現(xiàn)在不在，可以留言嗎？不用了，我過會再打過來，謝謝。不客氣。Conversation1你好，我想找蘇珊。55Conversation1你好，我想找蘇珊。ConversConversation1Hello,I’dliketospeaktoSusan.I’msorry,she’snotinatthemoment.

CanItakeamessage?No,I’llcallbacklater.Thankyou.You’rewelcome.Conversation1Hello,I’dlike56Conversation1Hello,I’dlikeConversation2你好，請找李麗?請問你是哪位?我是李雷。請稍等。李麗，有你的電話。好的，謝謝。你好，這是李麗。Conversation2你好，請找李麗?57Conversation2你好，請找李麗?ConversaConversation2CanIspeaktolili?Who’scalling,please?Thisislilei.Holdonasecond,please.Lili，youarewantedonthephoneOk,thankyou.Hello,lilispeaking.Conversation258Conversation2Conversation258MakingatelephoneConversation李麗給Smith先生打電話，電話接聽者去看他在不在，過會，Smith來接電話，李麗問是否把合同發(fā)過來，Smith說已發(fā)并打過電話但沒人接聽，李麗查郵箱看到郵件。MakingatelephoneConversatio59MakingatelephoneConversatioMakingatelephoneConversationFord:hello!Lili:hello,thisislilifromGreatWallMotorCompanyinChina.CanIspeaktoMr.Smith?Ford:Justhold,I’llseeifhe’shere.Lili:ok.Smith:hello,thisisJohnspeaking.Lili:Mr.Smith,thisislili,Iwonderwhetheryouhavesentusthecontract.MakingatelephoneConversatio60MakingatelephoneConversatioMakingatelephoneConversationSmith:Isentitjustnow,andIcalledyouanhourago,butnobodyanswered.Lili:oh,letmesee,I’vereceivedit,thankyou!

Smith:You’rewelcome.Lili:Nicetalkingtoyou,bye.Smith:Bye-bye。MakingatelephoneConversatio61MakingatelephoneConversatio電話分機(jī)：extension電視電話videophone打不通：cannotgetthrough占線：thelineisbusy.您所撥打的用戶現(xiàn)在正忙，請稍后再撥Thesubscriberyoudialedisbusynow,pleasediallater.對不起，您所撥打的用戶已關(guān)機(jī)。Sorry,Thesubscriberyoudialedispoweroff.電話分機(jī)：extension62電話分機(jī)：extension電話分機(jī)：extension62docin/sanshengshiyuandoc88/sanshenglu

更多精品資源請訪問docin/sanshengshiyuan更多精品63docin/sanshengshiyuan更多精品Canshecallyoulater?Canshecallyoulater?Canshecallyoulater?CansheHowtoMakeaTelephoneCall(1)AnnouncingIdentityPersonCalling:B.PersonCalled:

Hello,thisis….I’mcallingfrom…Hello,I’m….Hello,thisis….Whoisspeaking?MayIhaveyourname?MayIaskwhoiscalling?Whoisthatspeaking?Ifyouarenotsurewhothespeakeris,youcansay:HowtoMakeaTelephoneCall(165HowtoMakeaTelephoneCall(1(2).Askingifsomeoneisin?A.Personcalling:I’dliketospeakto…Can/mayIspeaktoMr.…,Please?Hello,is…available/there?(2).Askingifsomeoneisi66(2).AskingifsomeoneisiHowtoMakeaTelephoneCallB.PersonCalled

Speaking.ThisisJing.That'sme.HowtoMakeaTelephoneCallB.67HowtoMakeaTelephoneCallB.HowtoMakeaTelephoneCallPersonCalledisnotavailable

I’mafraidhe’sinameeting/notin(theoffice)/stillatlunch/notavailableatthemoment.IsanythingIcandoforyou?CanIgivehimamessage?/CanItakeamessage?Sorry,she’sjustgoneout.Wouldyouliketoringbacklater?Wouldyouliketospeaktosomeoneelse?HowtoMakeaTelephoneCallP68HowtoMakeaTelephoneCallPHowtoMakeaTelephoneCallAskcallertowait

Yes,heis.Onemoment,pleaseHoldon(amoment),please.Letmeseeifhe'shere.Holdtheline,I’llseeifhe’sin/I’llgoandfindout.

I’lljustfindoutifhe'sintheoffice.Hangon.HowtoMakeaTelephoneCallA69HowtoMakeaTelephoneCallAHowtoMakeaTelephoneCallIfthespeakerdialsthewrongnumber,youcansay:CanIspeaktoMrLinMing?

LinMing?I'msorry,butthere'snobodyherebythisname.I’mafraidwehavenoonebythatname.I'mafraidyou'vegotthewrongnumber.I’msorry.ButI’mafraidthatyoumusthave/havedialedthewrongnumber.

HowtoMakeaTelephoneCallIf70HowtoMakeaTelephoneCallIfHowtoMakeaTelephoneCallIfyoucannothearclearly,youcansay:

I’msorry./Pardonme?Ican’thearyouverywell.Itseemsthatwehaveapoorconnection.ShallIhangupandcallyouback?HowtoMakeaTelephoneCallIf71HowtoMakeaTelephoneCallIf(3)AskingwhenthepersonwantedwillbeinPersoncalling:B.Personcalled:Whattimedoyouexpectherback?WhattimecouldIreachher?Whenisheexpectedtobeback?Doyouknowwhenhe’sin?Heisnotavailabletillafternoon.He’llbeherein30minutes.He’llbebackaroundtwoo’clock.(ShouldIhavehimcallback?)Youcanringagainonehourlater.Inhalfanhour,Iguess.ButI’msorryIcannottellyouexactly.(3)Askingwhenthepersonwan72(3)Askingwhenthepersonwan(4)AskingthetelephonistforhelpA.PersoncalledB.PersoncallingCanyouputmethroughto…?Canyouconnectmewiththereservationoffice,please.CouldIhaveextension432?/extension432,please.Goodmorning,UnitedAirline.UnitedAirline,mayIhelpyou?(4)Askingthetelephonistfo73(4)Askingthetelephonistfo(5)LeavingamessageA.Personcalling:B.PersoncalledCanIleaveamessage?Couldyouaskhimtocall/ringmeback?Pleasehavehimreturnmycall.Wouldyoumindhavinghimcallmebacksometimetomorrow?CouldyoutellhimIrang?Can/MayItakeamessage?Anymessageforhim?Doyouwanttoleavewords/amessageforhim?ShouldItellhimyou’llcallback,ordoyouwanthimtocallyou?Wouldyouliketoleaveamessage?(5)LeavingamessageCanI74(5)LeavingamessageCanIHowtoMakeaTelephoneCallCallagainorcallbackanothertime:

Couldyoupleasecallagaintomorrow?Wouldyoupossiblycallagaintenminuteslater?I’msorry,Mary.I’mbusynow.CanIcallyoubackinabouthalfanhour?Pleasefeelfreetocallmeagain.Allright.I’llcallagainlater.HowtoMakeaTelephoneCallCa75HowtoMakeaTelephoneCallCa(6)ConfirmingwhetheryouareunderstoodA.Personcalling:B.Personcalled:Doyouunderstandme,sir?Areyoufollowingme,sir?NO,I’mafraidnot.Yes,Ifollowyou.Wouldyouexplainalittlebitmore?Couldyouputthatinmorespecificterms?Couldyouputthatmoresimply?(6)Confirmingwhetheryouare76(6)Confirmingwhetheryouare(7)RingoffA.Personcalling:B.Personcalled:Thanksalot.Good-bye.I’llgetbacktoyousoon.Thanksforcalling.Good-bye.OK.Bye-bye.Thanksalot.Good-bye.Thanks77Thanksalot.Good-bye.ThanksExcersizeTelephonist:…company.CanIhelpyou?Caller:Er…____________________,please.Telephonist:MrAnderson.Justonemoment,I’llputyouthrough.Anderson:yes,Anderson,accounts.Caller:oh,er…h(huán)ello…isthatDrBillAnderson?Anderson:what?No…no,thisisPeterAnderson.You’vegot_________.YouprobablywantDrAndersoninR&D,that’s…um…657.Allright,657.Caller:oh,um…well,_______________throughtheswitchboard,please.Anderson:Huh!well,I’lltry…(thelinegoesdead)Caller:Hello?ExcersizeTelephonist:…company.78ExcersizeTelephonist:…company.OralpracticeCalloneofyourclassmatesandaskhimtobringadictionarytomorrowmorning.Supposeyoucan'tcontactthepersonyouwantaskhis/herroomatetotakeamessage.OralpracticeCalloneofyour79OralpracticeCalloneofyourSetthesceneSupposeyouaresecretary.Yourbossisatanimportantmeetingnow.Suddenly,youreceivedaninternationalphonecallfromyourboss'smother.ShesaidthatshewouldarriveinBJtwodayslaterandaskedthebosstopickherupattheairport.SetthesceneSupposeyouares80SetthesceneSupposeyouaresRoleplayYouwillattendyourfriend'sbirthdaypartyatnight.Butyourparentsdon'tallowyoutogethomelate.RoleplayYouwillattendyour81RoleplayYouwillattendyourRoleplayA:Whereareyougoing,Lily?B:I’mgoingto.......,Dad.A:Youmustn’tcomehomelate.Youmustbehomeat.......C:Lilyis......yearsold.She’snotababy.Shealwayscomeshomeearly.A:Oh,allright!Butyoumustn’tcomehomeafter......B:Yes,Dad.Thankyou,Mom.C:That’sallright,dear.Goodbye.Enjoyyourself!Roleplay82RoleplayRoleplay82Roleplay-ComplainingaboutyourhusbandYoualwaysquarrelwithyourhusbandaboutthehousework.Becauseyouaresobusy,butyouhavetolookafterthewholefamilywithouthishelp.Yesterdayheinvitedfourfriendstodinnerbeforeinformingyou.Atthesametime,heisverymessy.Roleplay-Complainingaboutyo83Roleplay-ComplainingaboutyoA:Maggie,howhavethethingsbeen？B:Oh,muchthesame.MyhusbandandIstillseemtohaveargumentsn.allthetime.A:Whatdoyouquarrel

about?B:Oh,everything.Forexample,whenhegetshome,heexpectsmetorunaroundandgethisdinner.Heneverdoesanythingathome.A:Mmm.B:Andyesterday!Heeveninvitedfourofhisfriendstocomeroundforadrinkanddidn’ttellmebefore.A:Isee.B:Andhe’ssomessy.He’sworsethanakid.Healwaysthrowshisclothesonthefloor.Afterall,I’mnothisservantn.Yousee,that’sthetrouble.A:Maggie,howhavethethings84A:Maggie,howhavethethingsRoleplay-RentahouseYoumadeaphonecalltoinquiresthaboutrentingthehouse.Thelandlordintroducedthehouseandprice.Atlastyoumadeadatetolookatthehouse.Roleplay-RentahouseYoumade85Roleplay-RentahouseYoumadeA:.......Iunderstandyouhavearoomforrent.B:Yes,that’sright.I’vegotjustoneroomstillvacant.It’srathersmall,butI’msureyou’llfindit’sverycomfortable.A:Isee.Andhowmuchdoyouchargeforit?B:Therentisfivethousanddollarsamonth.A:Isee.Itisverynice?B:Oh,yes.Itlooksontothegardenanditfacessouth,soit’sbrightandsunny,too.It’sveryattractive.Wouldyouliketocomeseeitwhenitisconvienttoyou?A:Yes,I’mveryinterested.That’sthekindofroomI’mlookingfor.A:.......Iunderstandyouha86A:.......Iunderstandyouha小趙:早上好,杭州紡織品(Textile)公司.Lisa:早上好,我是ABC公司Lisa.劉軍在嗎?小趙:恐怕他出差了,要不要留個口信?Lisa:好啊.請你轉(zhuǎn)告他給我回個電話嗎?小趙:當(dāng)然可以?稍等一下,我拿支筆…..,請講.Lisa:我的名字叫LisaAlicia.小趙:請拼讀一下好嗎?Lisa:好的.L-i-s-aA-l-i-c-i-a.小趙:麗莎.阿麗絲亞Lisa:我的號碼是001—818--8832173小趙:001—818—8832173Lisa:請轉(zhuǎn)告他,我需要一份最新的產(chǎn)品目錄(catalogue).小趙:好的.我已記下來了.你需要一份最新的產(chǎn)品目錄.Lisa:對,而且告訴他,我想盡快和他談一下新的定單.如果可能,請他明天下午給我電話.小趙:好的…還有別的事嗎?Lisa:就這些了.謝謝你.再見小趙:再見.Oralpractice小趙:早上好,杭州紡織品(Textile)公司.Oral87小趙:早上好,杭州紡織品(Textile)公司.OralDiscussHaveyoueverreceivedaninternationalphonecall?HowdoyoufeelwhenyoufirstmakeaphonecalltoaforeignerinEnglish?DiscussHaveyoueverreceived88DiscussHaveyoueverreceivedDiscussionWhenyouhaveabusinesscall,whatshouldyoupayattentionto?

Makefullpreparationandcommunicatepurposely;Paygreatattentiontoyourattitudeandtone,tryingtobefriendly,gentleandconsiderate;Takecareoftelephoneetiquetteandtrytousepropertelephonelanguage;Taketelephonenotesclearlyanddetailedly;talkbusinessinworkingtimeandneverwhentheyareoffwork.Ifhaveto,showyoursincereapologyinadvance;Takejetlagintoconsideration;DiscussionWhenyouhaveabusi89DiscussionWhenyouhaveabusiDisscusionHowdideachofmisunderstandingshappen?Whatshouldeachofthepeoplehavedoneorsaidtoavoidtheproblemsandmistakes?

?Planyourcallbymakingnotesbeforehand.?Talkslowlyandclearly.?Listencarefullytowhattheotherpersonsays.?Notedownimportantdetails(numbers,spellings,datesandtimes,etc.).?Checkbackthatyouhaveunderstoodimportantdetailscorrectly.?Followupthecallwithafax,e-mailorletter,confirmingthedetails.DisscusionHowdideachofmisu90DisscusionHowdideachofmisuHowtomakeaninternationalphonecallTelephone:00+countrycode+區(qū)號+號碼（手機(jī)號碼）00+44+1337+123456China86America1theUK44Cellphone:主叫國際冠碼+被叫國家代碼+被叫號碼011-86-139......（USAtoChina)00-1-976-325-（ChinatoUSA)中國00，美國011Howtomakeaninternationalp91HowtomakeaninternationalpGrammarfocus-subjectandobjectpronounsSubjec