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BEC商務(wù)信件寫作部分攻略

以下是商業(yè)信函的寫法:

第一章格式問題

1.格式問題:請同學(xué)們在BEC的寫作中采用平頭式的寫法。收信人的姓名和地址置于信紙的左上方地址、稱呼和結(jié)束禮詞后沒有標(biāo)點(diǎn)符號日期在右上方段落從定格開始,段落之間的行距為兩行(但在考試中由于受答題卡限制,請同學(xué)們酌情考慮)寫信人的名字和頭銜在簽名下方

2.稱呼和結(jié)束禮詞的注意事項(xiàng):稱呼的寫法遵循下列原則:DearSirorMadam寫信給某一公司,不確定具體的收信人DearSir對男士,但是你不知道他的具體姓名DearMadam對女士,但是你不知道他的具體姓名DearMrSmith對男士DearMsSmith對已婚或未婚的女士DearMrsSmith對已婚女士DearMissSmith對未婚女士DearJohn(此處John為英語中常用男名)對朋友或你比較熟悉的人(通常為多年生意伙伴)

稱呼與結(jié)束禮詞存在對應(yīng)的關(guān)系,請同學(xué)們特別注意:DearSirorMadamYoursfaithfullyDearMr/Ms/Mrs/MissSmithYourssincerelyDearJohnBestwishes以下均為錯(cuò)誤用法:DearMrJohnDearMrJohnSmith

3.日期:在英國英語中,天在前,但是在美國英語中,月份在前。所以某些特別的時(shí)期容易引起誤解。例如:12062003在英國指的是:6在美國指的是:12因此日期要寫成:12June2003注釋:在BEC考試中同學(xué)們可以采用恩波所推薦的用法。但是12062003的用法仍然是可以使用的,因?yàn)锽EC為英版考試。在使用恩波推薦的用法時(shí),要記住月份使用大些字母開頭。天后不必寫th、rd、nd或者st。

第二章寫法問題

預(yù)備參加bec考試的同學(xué)們由于缺乏商務(wù)寫作的實(shí)際經(jīng)驗(yàn),對于寫作部分都比較郁悶。恩波結(jié)合歷年考試實(shí)際,為大家準(zhǔn)備了15類共計(jì)50個(gè)經(jīng)典的實(shí)戰(zhàn)句型,供大家在考場上使用。我們對每一個(gè)句型都模擬了一種環(huán)境:

1.信件的開頭:Wearewritingtoenquireabout…Wearewritinginconnectionwith…Weareinterestedin…andwewouldliketoknow…

環(huán)境:Youwanttoknowthepricesofsomeairconditioners.Weareinterestedinyourairconditionerandwewouldliketoknowthepricesofsomeairconditioners.Yousawanadvertisementinthenewspaperyesterdayandyouwantfurtherinformation.Wearewritinginconnectionwiththeadvertisementinthenewspaperyesterday.YouwanttoknowifthecompanyyouarewritingtoorganizesholidaystoAfrica.WearewritingtoinquireabouttheholidaystoAfricathatyourcompanyorganizes.

2.回信的開頭:Thankyouforyourletterof(date)

Wehavereceivedyourletterof(date)askingif…enquiringabout…enclosing…concerning…

環(huán)境:Acompanywrotetoyouon23July.Theywantedtoknowifyousellphotocopiers.Thankyouforyourletterof23July,askingifwesellphotocopiers.Amanwrotetoyouon18December.Hewantedemploymentwithyourcompany.Healsosenthiscurriculumvitae.Wehavereceivedyourletterof18December,enclosingyourcurriculumvitae.Acompanysentyouafaxon3June.TheywantedtoknowifyouweregoingtothemarketingconferenceinLondon.Thankyouforyourfaxof3June,askingifIwasgoingtothemarketingconferenceinLondon.Awomantelephonedyouthismorning.ShewantedtoknowifherorderNo.599hadarrived.ThankyouforyourtelephonecallthismorningconcerningtheorderNo.599.

3.信件的結(jié)尾:一般結(jié)尾:Ilookforwardtoreceivingyourreply/order/products/ect.Lookingforwardtohearingfromyou.

如果你在信件中提供了信息:Ihopethatthisinformationwillhelpyou.Pleasecontactmeifyouneedanyfurtherinformation.Pleasefeelfreetocontactmeifyouhaveanyfurtherquestions.Pleaseletmeknowifyouneedanyfurtherinformation.

4.引入主題:Withreference(說到)to…Furtherto…Withregardto…Iamwritinginconnectionwith…注:引入主題的句子可以被寫在信件的開頭,但withregardto不能用于信件的開頭。

環(huán)境:(Howwouldyoustartaletterabouteachofthefollowing?)aninvoice(No.679)foraphotocopierWithreferencetoInvoice(清單)No.679,weregrettotellyouthattheproductarrivedinbadcondition.ameetingyouhadwiththeaddresseeonJan.16thFurthertothemeetingon16January,IamdelightedtotellyouthatwearenowabletogiveyouaspecialofferforourPeachSeriescomputer.anadvertisementinthetimesnewspaperIamwritinginconnectionwiththeadvertisementinthetimesnewspaperyesterday.anapplicationforapostassecretaryinyourcompanyIamwritinginconnectionwithyourapplicationforapostassecretaryinourcompany.afaxorderforsixcomputersthatyoureceivedtodaywithreferencetoyourfaxorderforsixcomputer,Iregrettotellyouthattheyareoutofstockatpresent.

5.告知好、壞消息:好消息:Iampleaseddelightedhappytotellinformadviseyouthat…

壞消息:Iregretamsorrytotellinformadviseyouthat…Weregretthat…

環(huán)境:(completethesesentencesusingphrasesforreferringandgivinggoodorbadnews.)a.___________________________yourorderforsomecupboards,_____________________wehavehadtoincreasetheprice.

b.____________________________yourapplicationforapostassecretary,______________________________thatwewouldlikeyoutostartworkassoonaspossible.

c._________________________________yourapplicationforapostassecretary,______________________________thatyouwerenotsuccessful.

d._________________________________ourtelephoneconversationthismorning,______________________________thatyourcarisnowreadyforyoutocollect.

6.說明你所能做的和不能做的:Weareunableto…Weareableto…Wehavebeenforcedto…

環(huán)境:Youcannotloweryourprices.Weregretthatweareunabletoreduceoutprices.Youhavehadtoraiseyourpricesbecausethegovernmenthasincreasedthesalestax.Wehavebeenforcedtoraiseourpricesbecausethegovernmenthasincreasedthesalestax.However,youcangivethemadiscountof5%iftheirorderisformorethan$8,000.Weareabletogiveyouadiscountof5%ifyourorderismorethan$8,000.Withregardtotheirsecondquestion,youcannotacceptpaymentinEgyptianpoundsbutyoucanacceptUSdollarsorEuros.WearesorrythatweareunabletoacceptpaymentsinEgyptianpoundsbutweareabletoacceptUSdollarsorEuros.

7.說明原因:Thisisowingto…dueto…aresultof…becauseof…注:owingto通常用于不好的消息。如果想在原因中使用動(dòng)詞,請加上thefactthat的從句。

環(huán)境:increasepricesfallofthedollarWehavebeenforcetoincreaseourprices.Thisisowingtothefallofthedollar.DelaythedeliveryofthegoodsstrikebyairlinepilotsWehavebeenforcedtodelaythedeliveryofthegoods.Thisisowingtothestrikebyairlinepilots.Increaseallsalariesby10%riseinsalesWeareabletoincreaseallsalariesby10%.Thisistheresultofabigriseinsales.Cutallsalariesby10%fallinsalesWehavebeenforcedtocutallsalariesby10%.Thisisduetothefactthattherehasbeenafallinsalesinthepasttenmonths.CannotdeliveryourneworderwehavenotreceivedyourpaymentfrothelastorderWeregretthatweareunabletodeliveryourneworderimmediately.Thisisowingtothefactthatwehavenotreceivedyourpaymentforthelastorder.CancelthemeetingalotofstaffhavebeenillWehavebeenforcedtocancelthemeeting.Thisisbecausesomemembersofourstaffhavebeenill.

8.請求采取行動(dòng):Pleasecouldyou…Wewouldbegratefulifyoucould…Wewouldbeappreciateitifyoucould…assoonaspossible.withoutdelay.immediately.注:pleasecouldyou…是最直接的方式。在要求一些一般性的事情時(shí),可以使用這種表達(dá)。

環(huán)境:Youhaveseenanadvertisementinthenewspaperforapostasofficemanger.Youwantanapplicationform.Iwouldappreciateitifyoucouldsendmeanapplicationform.Thephotocopierinyourofficehasbrokendown.Youwanttohaveitrepaired,quickly.Wewouldbegratefulifyoucouldsendarepairmantofixourphotocopierassoonaspossible.Youhavemovedyourofficeandyouwantthepostofficetoforwardyourletterstoyournewaddress.Pleasecouldyouforwardmyletterstomynewaddress.Youwantthetelephonecompanytoputanothertelephoneinyouroffice.Youneediturgently.Wewouldappreciateitifyoucouldputanothertelephoneinourofficeimmediately.Youhavewrittentoacompanyandyouwantthemtoreplyquickly.Iwouldbegratefulifyoucouldgiveusareplyquickly.

9.抱歉:Wemustapologizefor…Weapologizefor…Weareextremelysorryfor…注:以上句型后請使用動(dòng)詞ing形式。以上句型中的for可以換成that,然后用從句表達(dá)。一般來說,解釋產(chǎn)生問題的原因,然后在信的結(jié)尾處再次表達(dá)歉意。

再次抱歉:Pleaseacceptourapologiesonceagain.Wehopethatthishasnotcausedyouanyinconvenience.Withapologiesonceagain.

10.要求提供信息:PleasecouldyouWewouldbegratefulifyoucouldWewouldappreciateitifyoucouldgiveusfurtherdetailsabout..informus(about/if)…letusknow(about/if)…Wewouldliketoknow(about/if)…注:如果需要特別重要的信息,可以在以上句型前使用:inparticular。環(huán)境:Youwrotealettertosomeoneandtheyhaven’treplied.Youwanttoknowiftheyreceivedtheletter.Wewouldbegratefulifyoucouldletusknowiftheletterhasreachedyou.Abusinessmanisgoingtoyourcountry.Hewantsyoutogetavisaforhim.Youneedallthedetailsabouthispassport(hisnationality,dateofbirth,wherehispassportwasissued,andwhenitexpires).Pleasecouldyougivedetailsaboutyourpassport.Iwouldliketoknowyournationality,dateofbirth,whereyourpassportwasissuedandwhenitexpires.Youwanttoknowaboutthesamebusinessman’sflight(flightnumber,dateandtimeofarrival).Inparticular,Iwouldliketoknowyourflightnumber,dateandtimeofarrival.

11.輕度抱怨:Unfortunately,+表示somethingiswrong的句子

環(huán)境:Acompanyhassentyouabillforthewronggoods.Unfortunatelyyousentusabillforthewronggoods.Pleasecouldyousendusacorrectbillassoonaspossible.Yournewphotocopierhasbrokendown.Youhavetowritetothecompanywhosoldittoyou.Unfortunatelyournewphotocopierhasbrokendown.Pleasecouldyousendarepairmantofixitforusassoonaspossible.TwotemporarysecretariesdonotspeakEnglish.Youhavetowritetotheagencywhosentthemtoyou.UnfortunatelytwotemporarysecretariesyourecommendedtousdonotspeakEnglish.WewouldbegratefulifyoucouldrecommendtwomorewhocouldspeakEnglish.Youkeepreceivinglettersforsomeoneelse.Youhavetowritetothepostoffice.UnfortunatelyIkeepreceivinglettersforsomeoneelse.Pleasecouldyoumaketheaddressclearbeforeyoudeliverletterseveryday.

12.提醒某人對某事的注意:Ishouldliketodrawyourattentionto(thefactthat)…Ishouldliketopointoutthat…

如果你提醒的事情對方已經(jīng)知道(你想表達(dá)你的生氣):Ishouldliketoremindyouthat…Ihopethatitisnotnecessarytoremindyouthat…環(huán)境:Oneofyourstaffkeepsparkinghiscarinfrontofthemaindoor,thespacewhichisreservedfortheMD.IshouldliketoremindyouthatthespaceinfrontofthemaindoorisreservedfortheMD.Someoneisinterestedinpurchasingalargequantityofyoursimplexcameras.Tellhimabout25%discountforlargeorders.Ishouldliketdrawyourattentiontothefactthatweofferabout25%discountforlargerorders.Oneofyourstaffarriveshalfanhourlateforworkeveryday.(Sheshouldstartat9.30.)Ihopethatitisnotnecessarytoremindyouthatworkstartat9:30everyday.Someoneisinterestedinyourproducts.Tellhimthatyouguaranteethatyourpricesarethelargestinthecountry.Ishouldliketopointoutthatweguaranteethatallpricesarethelowestinthecountry.

13.要求某人采取行動(dòng):Wemustinsistthat…DO…(DO指動(dòng)詞原型)注:請注意這一句型和句型8的區(qū)別。

環(huán)境:Wemustinsistthatyoudeliverthegoodsimmediately.

14.警告:Unless…If…(not)…Wewillbeforcedto…

環(huán)境:(Whatwarningswouldyougivethesepeople?)AcompanythathasnotpaidyourbillUnlessyoupaythebill,wewillbeforcedtotakelegalactions.Anothercompanythatisusingyourcompany’scarparkIfyoudonotmoveyourcarawayfromourpark,wewillbeforcedtoturntothepolice.AnemployeewhoalwaysarriveslateforworkUnlessyoucometoworkontime,wewillbeforcedtofireyou.AbuilderwhohasleftalotoftheirtoolsinyourofficeIfyoudonottakeyourtoolsfromouroffice,wewillbeforcedtothrowthemaway.

15.強(qiáng)烈抱怨:注:強(qiáng)烈抱怨遵循以下步驟:a.闡述發(fā)生的問題:itisnowoverninemonthssinceweplacedthisorderandwearestillwaitingforthecabinets.b.使用句型12:Ishouldliketopointoutthatwehavealreadypaidforthesecabinets.c.使用句型13:wemustinsistthatyoudeliverthemimmediately.d.使用句型14:unlesswehearfromyouwithin7dayswewilltakelegalaction.

第三章檢查(包括圖表寫作和report)檢查的四個(gè)主要方面:1.標(biāo)點(diǎn)符號:完全禁用的符號::“”《》。

2.拼寫:雙寫輔音y改成復(fù)數(shù)

3.語法:主謂一致冠詞次序介詞時(shí)態(tài)漏詞

4.可能導(dǎo)致信息表達(dá)不清的因素:太長的段落太長的句子運(yùn)用不常使用的詞匯一次包含太多的信息信息不完整信息順序混亂

AppendixTwo:對于線性圖表的描述上升1.對于上升趨勢的描述:a.可以使用的動(dòng)詞或動(dòng)詞詞組:toincreasetogouptorisetogrowtojumptoleaptosoartoshoottopickup

b.可以使用的名詞:anincreaseagrowthajumpasoaranupwardtrend

2.對于上升到某個(gè)位置的描述:a.1.a.中的動(dòng)詞+to+具體數(shù)據(jù)。b.1.a.中的動(dòng)詞+to+thepeakof+具體數(shù)據(jù)。c.1.a.中的動(dòng)詞+reachingthepeakof+具體數(shù)據(jù)。d.1.a.中的動(dòng)詞+reaching+具體數(shù)據(jù)。e.topeakat+具體數(shù)據(jù)f.toclimbto+具體數(shù)據(jù)

3.對于上升的程度的描述:a.1.a.中的動(dòng)詞+by+具體數(shù)據(jù)。b.1.a.中的動(dòng)詞+副詞。

下降1.對于下降趨勢的描述:a.可以使用的動(dòng)詞或動(dòng)詞詞組:tofalltodecreasetogodowntoslidetocollapsetodeclinetodropb.可以使用的名詞:acollapseadecreaseafalladeclineadrop

2.對于下降到某個(gè)位置的描述:a.1.a.中的動(dòng)詞+to+具體數(shù)據(jù)。b.1.a.中的動(dòng)詞+to+thebottomof+具體數(shù)據(jù)。c.1.a.中的動(dòng)詞+reachingthebottomof+具體數(shù)據(jù)。d.1.a.中的動(dòng)詞+reaching+具體數(shù)據(jù)。

3.對于下降程度的描述:a.1.a.中的動(dòng)詞+by+具體數(shù)據(jù)。b.1.a.中的動(dòng)詞+副詞。

對于平穩(wěn)的趨勢的描述:可以使用的動(dòng)詞或動(dòng)詞詞組:tohardlychangetohavelittlechangetokeepsteadytolevelofftoremainconstanttostaythesame

表示程度的副詞:1.程度較大:considerablydramaticallygreatlymarkedlyobviouslyquicklyrapidlysharplysignificantlysuddenly2.程度較小:slightlygraduallyslowlysteadily

時(shí)間的嵌入嵌入時(shí)間時(shí)所使用的介詞和介詞詞組:infrom……to……between…….and……during……and……atthestartof……bytheendof……over……attheendof……throughout……時(shí)間’s+具體數(shù)據(jù)

上升和下降趨勢的組合描述(嵌入了時(shí)間和程度之后):1.先上升后下降的句型:increasedslowlyduring……and……butfellsharplyin…….Asteadyfallin……during……and……followedthesharpincreasein…….

2.先下降后上升的句型:……fellbefore……begantomakearecovery…………continuetherecovery,climbingto…………droppedduring……butincreasedagainin…………fellandthenpickupduring…………collapsedbeforerisingto……attheendof……

3.起伏波動(dòng)的句型:……fluctuatedsharplyallthrough……

4.波動(dòng)不大的句型:……h(huán)ardlychangedthroughtheperiodbetween……and……

柱狀圖形的描述

轉(zhuǎn)換為線形圖形的描述

餅狀圖形的描述

對于百分比進(jìn)行描述所使用的句型:……%the……is/has/have/are…………accountsfor……%ofthetotal……takesup……%inthewholechart

趨勢的比較

1.表示相似的句型(實(shí)例):BothsharepricesrosesharplyinJanuary.Neithercompanyhasmadeaprofityet.LikeX,YfellinJune.XrosejustassharplyasY.

2.表示差異的句型(實(shí)例):Xfellsharplywhereas/whileYremainedsteady.XfellquicklycomparedtoY.UnlikeY,Xroseby10%.XrosefarmoredramaticallythanY.

3.表示倍數(shù)的句型:the……doubled/tripledin……comparedwiththosein……

4.客觀比較的句型:……is……incontrastto……數(shù)據(jù)的修飾

1.表示不足的詞或詞組:uptobelowunderalmostnearly

2.表示超過的詞或詞組:overmorethanjustover

3.表示大約的詞:about

AppendixThree:ExerciseOnePartOneQuestions44YouaretheManagerofasmallprintingcompany.Anewemployee,MarkMcCabe,isjoiningyourcompanyon10thMay.

Writeashortmemotoyourofficeadministrator:Sayingwhoisstartingworkandwhen;TellinghimwhatMarkMcCabe’sjobwillbe;SuggestingwhereMarkMcCabe’sdeskshouldbeput;

PartTwoQuestion45

Youweresentonaresidentialtrainingcourseforfivedays.Unfortunatelythecoursewasverybadlyrunandtherewerealotofproblemswithit.Theadvertbelowshowsthedetailsofthecourse,togetherwithyourcomments.Writeareportforyourmanageronthecourse(100-120words).Describetheproblemswiththecourseandsuggestwhatyourcompanyshoulddo.

Writeonyouranswersheet.

ImproveyourcomputingskillsJoinour5-daycourse

LTEBusinessComputingCoursesFortheyoungprofessionalOur5-daycourseshavebeendevelopedoverthelastthreeyearsandhavebeendesignedspeciallyforalllevelsofofficepersonnel.

Weprovide:Highlyexperiencedandqualifiedtrainers(onlyoneteacher–thiswashisfirstcourse)

Themostup-to-datesoftwarerunningonthelatesthi-techpersonalcomputers

Groupsofnomorethansixstudents(ninestudents–someofushadtosharecomputerterminals)

Opportunitiesforindividualinstructioneveryevening(theonearoundintheevening)

Comfortableteachingroomsinamodernhotel

Bytheendofthecourseyouwillbeanexpertinusingawordprocessor,aspreadsheet,adatabase,andelectronicmail.(onlydidword–processing)

PhoneJaneon1222323formoredetails.(¬enoughfood!)

ExerciseTwoPartOneQuestion44YourcompanyhasjustopenedanewofficeintheUnitedStates.Youhaveagreedtogoandworkthereforsixmonths.

Writeamemoof30-40wordstoallyourcolleagues:Explainingwhyyouwillbeabsent;Sayingwhenyouareleavingtheoffice;Expressingyourwishtokeepintouch;

PartTwoQuestion45YouworkforRCT,acompanywhichsellsbusinessstationery.RCTisinterestedinbecominganagentforNovestat,acompanywhichmanufacturespaperproducts.ReadNovestat’sadvertisementbelow,onwhichyouhavemadesomenotes.Then,usingallyournotes,writealettertoJamesDowlingatNovestat.

Donotincludepostaladdresses.Write100-120words.Writeonyouranswersheet.

NovestatAgentsrequiredForanewpaperproductNovestat,aleadingmanufacturerofbusinessstationery,isdelightedtoannounceitsexcitingnewrangeofdesignerpaperproducts.Thisrangeallowscustomerstocreatetheirownbusinessstationerytothehighestprofessionalstandards,usingtheirowncomputerprinters.

Wearelookingforcompaniesworld-widetodistributetheNOVESTATDESIGNERPAPERrange.

Ifyourcompanyhas:Minimum5year’srelevantexperience;(10years;saywhatRCTdoes)Dynamic,motivatedsalesforce;(nationalsalesawardlastyear)Excellentdistributionnetwork;(tellthemaboutourretailoutlets)Thenpleasewriteto:JamesDowling,Novestat,Unit3,BasingEstate,Hampton,Middlesex,TW135SA,U.K.(arrangeameetingwiththemnextmonth?)

ExerciseThreePartOneQuestion44Youarethetrainingmanagerofacompanywhichhaswonalargeexportorder.Youhavebeenaskedtoorganizeforeignlanguagetrainingforsomeofyourstaff.

Writeamemoof30-40wordstostaff:Explainingwhythecoursesarenecessary;Sayingwhichmembersofstaffshouldattend;Announcingwhenthecourseswillstart;

Writeonyouranswersheet.

PartTwoQuestion45Yourcompanyexportstoanumberofcountriesaroundtheworld.Thecompanyislookingfornewagentsforinternationalfreight.

Readthetwoadvertisementsbelow,onwhichyouhavemadesomenotes.

Thenusingthenotes,writeashortreportfortheExportSalesManager,coveringallyourpointsandsayingwhichagentyourecommend.

Write100-120words.

Writeonyouranswersheet.

Globelink25years’experienceinseafreightworldwidedestinationsairfreightalsoavailable(mayneedforurgentorders)alldocumentationprovided(theycompleteallcustomsforms–FTDdon’t)competitiverates–quotesavailableonrequesttel.0208344879

FTDShippingAgentsFreightagentstomanymajorports(mainlyinEurope)RefrigeratedshippingContainersavailableNoquantitytoosmall(couldbeusefulforsmallorders)

ContactMartinTayloron0207234576forfurtherinformationanddetailsofcharges(abithigherthanGlobelink)

ExerciseFourPartOneQuestion44YouareHeadofResearchforaninternationalcarmanufacturer.YouhavetomakeanurgenttriptomorrowtovisitPierreBlanco,acolleaguewhoworksforasubsidiary.Writeamemoof30-40wordstoyoursecretary.Tellingherwhoyouaregoingtoseeandwhen;Askinghertobookflightticketsandaccommodation;Tellingherwhatworkyouwouldlikehertodoinyourabsence;

Writeonyouranswersheet.

PartTwoQuestion45YouarethemanagerofaTVandradiorepairworkshop.Oneofyouremployeeshasreceivedtheletterbelowaboutafaultycassetteplayerwhichheinspected.Hehaswrittenhiscommentsonthecustomer’sletterandaskedyoutowriteareply.

Writealetterof100-120wordstothecustomer,usingtheemployee’scommentsandexplainingwhyyourcompanycannotrepairthecassetteplayer.Donotincludeaddresses.Writeonyouranswersheet.

MrD.MasonRadioWorld6AdelaideParkLondonw6

DearMrMason

Re:repairofTashitaCassettePlayer

Youreturnedourcassettepla

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