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BEC商務(wù)信件寫作部分攻略
以下是商業(yè)信函的寫法:
第一章格式問題
1.格式問題:請同學(xué)們在BEC的寫作中采用平頭式的寫法。收信人的姓名和地址置于信紙的左上方地址、稱呼和結(jié)束禮詞后沒有標(biāo)點(diǎn)符號日期在右上方段落從定格開始,段落之間的行距為兩行(但在考試中由于受答題卡限制,請同學(xué)們酌情考慮)寫信人的名字和頭銜在簽名下方
2.稱呼和結(jié)束禮詞的注意事項(xiàng):稱呼的寫法遵循下列原則:DearSirorMadam寫信給某一公司,不確定具體的收信人DearSir對男士,但是你不知道他的具體姓名DearMadam對女士,但是你不知道他的具體姓名DearMrSmith對男士DearMsSmith對已婚或未婚的女士DearMrsSmith對已婚女士DearMissSmith對未婚女士DearJohn(此處John為英語中常用男名)對朋友或你比較熟悉的人(通常為多年生意伙伴)
稱呼與結(jié)束禮詞存在對應(yīng)的關(guān)系,請同學(xué)們特別注意:DearSirorMadamYoursfaithfullyDearMr/Ms/Mrs/MissSmithYourssincerelyDearJohnBestwishes以下均為錯(cuò)誤用法:DearMrJohnDearMrJohnSmith
3.日期:在英國英語中,天在前,但是在美國英語中,月份在前。所以某些特別的時(shí)期容易引起誤解。例如:12062003在英國指的是:6在美國指的是:12因此日期要寫成:12June2003注釋:在BEC考試中同學(xué)們可以采用恩波所推薦的用法。但是12062003的用法仍然是可以使用的,因?yàn)锽EC為英版考試。在使用恩波推薦的用法時(shí),要記住月份使用大些字母開頭。天后不必寫th、rd、nd或者st。
第二章寫法問題
預(yù)備參加bec考試的同學(xué)們由于缺乏商務(wù)寫作的實(shí)際經(jīng)驗(yàn),對于寫作部分都比較郁悶。恩波結(jié)合歷年考試實(shí)際,為大家準(zhǔn)備了15類共計(jì)50個(gè)經(jīng)典的實(shí)戰(zhàn)句型,供大家在考場上使用。我們對每一個(gè)句型都模擬了一種環(huán)境:
1.信件的開頭:Wearewritingtoenquireabout…Wearewritinginconnectionwith…Weareinterestedin…andwewouldliketoknow…
環(huán)境:Youwanttoknowthepricesofsomeairconditioners.Weareinterestedinyourairconditionerandwewouldliketoknowthepricesofsomeairconditioners.Yousawanadvertisementinthenewspaperyesterdayandyouwantfurtherinformation.Wearewritinginconnectionwiththeadvertisementinthenewspaperyesterday.YouwanttoknowifthecompanyyouarewritingtoorganizesholidaystoAfrica.WearewritingtoinquireabouttheholidaystoAfricathatyourcompanyorganizes.
2.回信的開頭:Thankyouforyourletterof(date)
Wehavereceivedyourletterof(date)askingif…enquiringabout…enclosing…concerning…
環(huán)境:Acompanywrotetoyouon23July.Theywantedtoknowifyousellphotocopiers.Thankyouforyourletterof23July,askingifwesellphotocopiers.Amanwrotetoyouon18December.Hewantedemploymentwithyourcompany.Healsosenthiscurriculumvitae.Wehavereceivedyourletterof18December,enclosingyourcurriculumvitae.Acompanysentyouafaxon3June.TheywantedtoknowifyouweregoingtothemarketingconferenceinLondon.Thankyouforyourfaxof3June,askingifIwasgoingtothemarketingconferenceinLondon.Awomantelephonedyouthismorning.ShewantedtoknowifherorderNo.599hadarrived.ThankyouforyourtelephonecallthismorningconcerningtheorderNo.599.
3.信件的結(jié)尾:一般結(jié)尾:Ilookforwardtoreceivingyourreply/order/products/ect.Lookingforwardtohearingfromyou.
如果你在信件中提供了信息:Ihopethatthisinformationwillhelpyou.Pleasecontactmeifyouneedanyfurtherinformation.Pleasefeelfreetocontactmeifyouhaveanyfurtherquestions.Pleaseletmeknowifyouneedanyfurtherinformation.
4.引入主題:Withreference(說到)to…Furtherto…Withregardto…Iamwritinginconnectionwith…注:引入主題的句子可以被寫在信件的開頭,但withregardto不能用于信件的開頭。
環(huán)境:(Howwouldyoustartaletterabouteachofthefollowing?)aninvoice(No.679)foraphotocopierWithreferencetoInvoice(清單)No.679,weregrettotellyouthattheproductarrivedinbadcondition.ameetingyouhadwiththeaddresseeonJan.16thFurthertothemeetingon16January,IamdelightedtotellyouthatwearenowabletogiveyouaspecialofferforourPeachSeriescomputer.anadvertisementinthetimesnewspaperIamwritinginconnectionwiththeadvertisementinthetimesnewspaperyesterday.anapplicationforapostassecretaryinyourcompanyIamwritinginconnectionwithyourapplicationforapostassecretaryinourcompany.afaxorderforsixcomputersthatyoureceivedtodaywithreferencetoyourfaxorderforsixcomputer,Iregrettotellyouthattheyareoutofstockatpresent.
5.告知好、壞消息:好消息:Iampleaseddelightedhappytotellinformadviseyouthat…
壞消息:Iregretamsorrytotellinformadviseyouthat…Weregretthat…
環(huán)境:(completethesesentencesusingphrasesforreferringandgivinggoodorbadnews.)a.___________________________yourorderforsomecupboards,_____________________wehavehadtoincreasetheprice.
b.____________________________yourapplicationforapostassecretary,______________________________thatwewouldlikeyoutostartworkassoonaspossible.
c._________________________________yourapplicationforapostassecretary,______________________________thatyouwerenotsuccessful.
d._________________________________ourtelephoneconversationthismorning,______________________________thatyourcarisnowreadyforyoutocollect.
6.說明你所能做的和不能做的:Weareunableto…Weareableto…Wehavebeenforcedto…
環(huán)境:Youcannotloweryourprices.Weregretthatweareunabletoreduceoutprices.Youhavehadtoraiseyourpricesbecausethegovernmenthasincreasedthesalestax.Wehavebeenforcedtoraiseourpricesbecausethegovernmenthasincreasedthesalestax.However,youcangivethemadiscountof5%iftheirorderisformorethan$8,000.Weareabletogiveyouadiscountof5%ifyourorderismorethan$8,000.Withregardtotheirsecondquestion,youcannotacceptpaymentinEgyptianpoundsbutyoucanacceptUSdollarsorEuros.WearesorrythatweareunabletoacceptpaymentsinEgyptianpoundsbutweareabletoacceptUSdollarsorEuros.
7.說明原因:Thisisowingto…dueto…aresultof…becauseof…注:owingto通常用于不好的消息。如果想在原因中使用動(dòng)詞,請加上thefactthat的從句。
環(huán)境:increasepricesfallofthedollarWehavebeenforcetoincreaseourprices.Thisisowingtothefallofthedollar.DelaythedeliveryofthegoodsstrikebyairlinepilotsWehavebeenforcedtodelaythedeliveryofthegoods.Thisisowingtothestrikebyairlinepilots.Increaseallsalariesby10%riseinsalesWeareabletoincreaseallsalariesby10%.Thisistheresultofabigriseinsales.Cutallsalariesby10%fallinsalesWehavebeenforcedtocutallsalariesby10%.Thisisduetothefactthattherehasbeenafallinsalesinthepasttenmonths.CannotdeliveryourneworderwehavenotreceivedyourpaymentfrothelastorderWeregretthatweareunabletodeliveryourneworderimmediately.Thisisowingtothefactthatwehavenotreceivedyourpaymentforthelastorder.CancelthemeetingalotofstaffhavebeenillWehavebeenforcedtocancelthemeeting.Thisisbecausesomemembersofourstaffhavebeenill.
8.請求采取行動(dòng):Pleasecouldyou…Wewouldbegratefulifyoucould…Wewouldbeappreciateitifyoucould…assoonaspossible.withoutdelay.immediately.注:pleasecouldyou…是最直接的方式。在要求一些一般性的事情時(shí),可以使用這種表達(dá)。
環(huán)境:Youhaveseenanadvertisementinthenewspaperforapostasofficemanger.Youwantanapplicationform.Iwouldappreciateitifyoucouldsendmeanapplicationform.Thephotocopierinyourofficehasbrokendown.Youwanttohaveitrepaired,quickly.Wewouldbegratefulifyoucouldsendarepairmantofixourphotocopierassoonaspossible.Youhavemovedyourofficeandyouwantthepostofficetoforwardyourletterstoyournewaddress.Pleasecouldyouforwardmyletterstomynewaddress.Youwantthetelephonecompanytoputanothertelephoneinyouroffice.Youneediturgently.Wewouldappreciateitifyoucouldputanothertelephoneinourofficeimmediately.Youhavewrittentoacompanyandyouwantthemtoreplyquickly.Iwouldbegratefulifyoucouldgiveusareplyquickly.
9.抱歉:Wemustapologizefor…Weapologizefor…Weareextremelysorryfor…注:以上句型后請使用動(dòng)詞ing形式。以上句型中的for可以換成that,然后用從句表達(dá)。一般來說,解釋產(chǎn)生問題的原因,然后在信的結(jié)尾處再次表達(dá)歉意。
再次抱歉:Pleaseacceptourapologiesonceagain.Wehopethatthishasnotcausedyouanyinconvenience.Withapologiesonceagain.
10.要求提供信息:PleasecouldyouWewouldbegratefulifyoucouldWewouldappreciateitifyoucouldgiveusfurtherdetailsabout..informus(about/if)…letusknow(about/if)…Wewouldliketoknow(about/if)…注:如果需要特別重要的信息,可以在以上句型前使用:inparticular。環(huán)境:Youwrotealettertosomeoneandtheyhaven’treplied.Youwanttoknowiftheyreceivedtheletter.Wewouldbegratefulifyoucouldletusknowiftheletterhasreachedyou.Abusinessmanisgoingtoyourcountry.Hewantsyoutogetavisaforhim.Youneedallthedetailsabouthispassport(hisnationality,dateofbirth,wherehispassportwasissued,andwhenitexpires).Pleasecouldyougivedetailsaboutyourpassport.Iwouldliketoknowyournationality,dateofbirth,whereyourpassportwasissuedandwhenitexpires.Youwanttoknowaboutthesamebusinessman’sflight(flightnumber,dateandtimeofarrival).Inparticular,Iwouldliketoknowyourflightnumber,dateandtimeofarrival.
11.輕度抱怨:Unfortunately,+表示somethingiswrong的句子
環(huán)境:Acompanyhassentyouabillforthewronggoods.Unfortunatelyyousentusabillforthewronggoods.Pleasecouldyousendusacorrectbillassoonaspossible.Yournewphotocopierhasbrokendown.Youhavetowritetothecompanywhosoldittoyou.Unfortunatelyournewphotocopierhasbrokendown.Pleasecouldyousendarepairmantofixitforusassoonaspossible.TwotemporarysecretariesdonotspeakEnglish.Youhavetowritetotheagencywhosentthemtoyou.UnfortunatelytwotemporarysecretariesyourecommendedtousdonotspeakEnglish.WewouldbegratefulifyoucouldrecommendtwomorewhocouldspeakEnglish.Youkeepreceivinglettersforsomeoneelse.Youhavetowritetothepostoffice.UnfortunatelyIkeepreceivinglettersforsomeoneelse.Pleasecouldyoumaketheaddressclearbeforeyoudeliverletterseveryday.
12.提醒某人對某事的注意:Ishouldliketodrawyourattentionto(thefactthat)…Ishouldliketopointoutthat…
如果你提醒的事情對方已經(jīng)知道(你想表達(dá)你的生氣):Ishouldliketoremindyouthat…Ihopethatitisnotnecessarytoremindyouthat…環(huán)境:Oneofyourstaffkeepsparkinghiscarinfrontofthemaindoor,thespacewhichisreservedfortheMD.IshouldliketoremindyouthatthespaceinfrontofthemaindoorisreservedfortheMD.Someoneisinterestedinpurchasingalargequantityofyoursimplexcameras.Tellhimabout25%discountforlargeorders.Ishouldliketdrawyourattentiontothefactthatweofferabout25%discountforlargerorders.Oneofyourstaffarriveshalfanhourlateforworkeveryday.(Sheshouldstartat9.30.)Ihopethatitisnotnecessarytoremindyouthatworkstartat9:30everyday.Someoneisinterestedinyourproducts.Tellhimthatyouguaranteethatyourpricesarethelargestinthecountry.Ishouldliketopointoutthatweguaranteethatallpricesarethelowestinthecountry.
13.要求某人采取行動(dòng):Wemustinsistthat…DO…(DO指動(dòng)詞原型)注:請注意這一句型和句型8的區(qū)別。
環(huán)境:Wemustinsistthatyoudeliverthegoodsimmediately.
14.警告:Unless…If…(not)…Wewillbeforcedto…
環(huán)境:(Whatwarningswouldyougivethesepeople?)AcompanythathasnotpaidyourbillUnlessyoupaythebill,wewillbeforcedtotakelegalactions.Anothercompanythatisusingyourcompany’scarparkIfyoudonotmoveyourcarawayfromourpark,wewillbeforcedtoturntothepolice.AnemployeewhoalwaysarriveslateforworkUnlessyoucometoworkontime,wewillbeforcedtofireyou.AbuilderwhohasleftalotoftheirtoolsinyourofficeIfyoudonottakeyourtoolsfromouroffice,wewillbeforcedtothrowthemaway.
15.強(qiáng)烈抱怨:注:強(qiáng)烈抱怨遵循以下步驟:a.闡述發(fā)生的問題:itisnowoverninemonthssinceweplacedthisorderandwearestillwaitingforthecabinets.b.使用句型12:Ishouldliketopointoutthatwehavealreadypaidforthesecabinets.c.使用句型13:wemustinsistthatyoudeliverthemimmediately.d.使用句型14:unlesswehearfromyouwithin7dayswewilltakelegalaction.
第三章檢查(包括圖表寫作和report)檢查的四個(gè)主要方面:1.標(biāo)點(diǎn)符號:完全禁用的符號::“”《》。
2.拼寫:雙寫輔音y改成復(fù)數(shù)
3.語法:主謂一致冠詞次序介詞時(shí)態(tài)漏詞
4.可能導(dǎo)致信息表達(dá)不清的因素:太長的段落太長的句子運(yùn)用不常使用的詞匯一次包含太多的信息信息不完整信息順序混亂
AppendixTwo:對于線性圖表的描述上升1.對于上升趨勢的描述:a.可以使用的動(dòng)詞或動(dòng)詞詞組:toincreasetogouptorisetogrowtojumptoleaptosoartoshoottopickup
b.可以使用的名詞:anincreaseagrowthajumpasoaranupwardtrend
2.對于上升到某個(gè)位置的描述:a.1.a.中的動(dòng)詞+to+具體數(shù)據(jù)。b.1.a.中的動(dòng)詞+to+thepeakof+具體數(shù)據(jù)。c.1.a.中的動(dòng)詞+reachingthepeakof+具體數(shù)據(jù)。d.1.a.中的動(dòng)詞+reaching+具體數(shù)據(jù)。e.topeakat+具體數(shù)據(jù)f.toclimbto+具體數(shù)據(jù)
3.對于上升的程度的描述:a.1.a.中的動(dòng)詞+by+具體數(shù)據(jù)。b.1.a.中的動(dòng)詞+副詞。
下降1.對于下降趨勢的描述:a.可以使用的動(dòng)詞或動(dòng)詞詞組:tofalltodecreasetogodowntoslidetocollapsetodeclinetodropb.可以使用的名詞:acollapseadecreaseafalladeclineadrop
2.對于下降到某個(gè)位置的描述:a.1.a.中的動(dòng)詞+to+具體數(shù)據(jù)。b.1.a.中的動(dòng)詞+to+thebottomof+具體數(shù)據(jù)。c.1.a.中的動(dòng)詞+reachingthebottomof+具體數(shù)據(jù)。d.1.a.中的動(dòng)詞+reaching+具體數(shù)據(jù)。
3.對于下降程度的描述:a.1.a.中的動(dòng)詞+by+具體數(shù)據(jù)。b.1.a.中的動(dòng)詞+副詞。
對于平穩(wěn)的趨勢的描述:可以使用的動(dòng)詞或動(dòng)詞詞組:tohardlychangetohavelittlechangetokeepsteadytolevelofftoremainconstanttostaythesame
表示程度的副詞:1.程度較大:considerablydramaticallygreatlymarkedlyobviouslyquicklyrapidlysharplysignificantlysuddenly2.程度較小:slightlygraduallyslowlysteadily
時(shí)間的嵌入嵌入時(shí)間時(shí)所使用的介詞和介詞詞組:infrom……to……between…….and……during……and……atthestartof……bytheendof……over……attheendof……throughout……時(shí)間’s+具體數(shù)據(jù)
上升和下降趨勢的組合描述(嵌入了時(shí)間和程度之后):1.先上升后下降的句型:increasedslowlyduring……and……butfellsharplyin…….Asteadyfallin……during……and……followedthesharpincreasein…….
2.先下降后上升的句型:……fellbefore……begantomakearecovery…………continuetherecovery,climbingto…………droppedduring……butincreasedagainin…………fellandthenpickupduring…………collapsedbeforerisingto……attheendof……
3.起伏波動(dòng)的句型:……fluctuatedsharplyallthrough……
4.波動(dòng)不大的句型:……h(huán)ardlychangedthroughtheperiodbetween……and……
柱狀圖形的描述
轉(zhuǎn)換為線形圖形的描述
餅狀圖形的描述
對于百分比進(jìn)行描述所使用的句型:……%the……is/has/have/are…………accountsfor……%ofthetotal……takesup……%inthewholechart
趨勢的比較
1.表示相似的句型(實(shí)例):BothsharepricesrosesharplyinJanuary.Neithercompanyhasmadeaprofityet.LikeX,YfellinJune.XrosejustassharplyasY.
2.表示差異的句型(實(shí)例):Xfellsharplywhereas/whileYremainedsteady.XfellquicklycomparedtoY.UnlikeY,Xroseby10%.XrosefarmoredramaticallythanY.
3.表示倍數(shù)的句型:the……doubled/tripledin……comparedwiththosein……
4.客觀比較的句型:……is……incontrastto……數(shù)據(jù)的修飾
1.表示不足的詞或詞組:uptobelowunderalmostnearly
2.表示超過的詞或詞組:overmorethanjustover
3.表示大約的詞:about
AppendixThree:ExerciseOnePartOneQuestions44YouaretheManagerofasmallprintingcompany.Anewemployee,MarkMcCabe,isjoiningyourcompanyon10thMay.
Writeashortmemotoyourofficeadministrator:Sayingwhoisstartingworkandwhen;TellinghimwhatMarkMcCabe’sjobwillbe;SuggestingwhereMarkMcCabe’sdeskshouldbeput;
PartTwoQuestion45
Youweresentonaresidentialtrainingcourseforfivedays.Unfortunatelythecoursewasverybadlyrunandtherewerealotofproblemswithit.Theadvertbelowshowsthedetailsofthecourse,togetherwithyourcomments.Writeareportforyourmanageronthecourse(100-120words).Describetheproblemswiththecourseandsuggestwhatyourcompanyshoulddo.
Writeonyouranswersheet.
ImproveyourcomputingskillsJoinour5-daycourse
LTEBusinessComputingCoursesFortheyoungprofessionalOur5-daycourseshavebeendevelopedoverthelastthreeyearsandhavebeendesignedspeciallyforalllevelsofofficepersonnel.
Weprovide:Highlyexperiencedandqualifiedtrainers(onlyoneteacher–thiswashisfirstcourse)
Themostup-to-datesoftwarerunningonthelatesthi-techpersonalcomputers
Groupsofnomorethansixstudents(ninestudents–someofushadtosharecomputerterminals)
Opportunitiesforindividualinstructioneveryevening(theonearoundintheevening)
Comfortableteachingroomsinamodernhotel
Bytheendofthecourseyouwillbeanexpertinusingawordprocessor,aspreadsheet,adatabase,andelectronicmail.(onlydidword–processing)
PhoneJaneon1222323formoredetails.(¬enoughfood!)
ExerciseTwoPartOneQuestion44YourcompanyhasjustopenedanewofficeintheUnitedStates.Youhaveagreedtogoandworkthereforsixmonths.
Writeamemoof30-40wordstoallyourcolleagues:Explainingwhyyouwillbeabsent;Sayingwhenyouareleavingtheoffice;Expressingyourwishtokeepintouch;
PartTwoQuestion45YouworkforRCT,acompanywhichsellsbusinessstationery.RCTisinterestedinbecominganagentforNovestat,acompanywhichmanufacturespaperproducts.ReadNovestat’sadvertisementbelow,onwhichyouhavemadesomenotes.Then,usingallyournotes,writealettertoJamesDowlingatNovestat.
Donotincludepostaladdresses.Write100-120words.Writeonyouranswersheet.
NovestatAgentsrequiredForanewpaperproductNovestat,aleadingmanufacturerofbusinessstationery,isdelightedtoannounceitsexcitingnewrangeofdesignerpaperproducts.Thisrangeallowscustomerstocreatetheirownbusinessstationerytothehighestprofessionalstandards,usingtheirowncomputerprinters.
Wearelookingforcompaniesworld-widetodistributetheNOVESTATDESIGNERPAPERrange.
Ifyourcompanyhas:Minimum5year’srelevantexperience;(10years;saywhatRCTdoes)Dynamic,motivatedsalesforce;(nationalsalesawardlastyear)Excellentdistributionnetwork;(tellthemaboutourretailoutlets)Thenpleasewriteto:JamesDowling,Novestat,Unit3,BasingEstate,Hampton,Middlesex,TW135SA,U.K.(arrangeameetingwiththemnextmonth?)
ExerciseThreePartOneQuestion44Youarethetrainingmanagerofacompanywhichhaswonalargeexportorder.Youhavebeenaskedtoorganizeforeignlanguagetrainingforsomeofyourstaff.
Writeamemoof30-40wordstostaff:Explainingwhythecoursesarenecessary;Sayingwhichmembersofstaffshouldattend;Announcingwhenthecourseswillstart;
Writeonyouranswersheet.
PartTwoQuestion45Yourcompanyexportstoanumberofcountriesaroundtheworld.Thecompanyislookingfornewagentsforinternationalfreight.
Readthetwoadvertisementsbelow,onwhichyouhavemadesomenotes.
Thenusingthenotes,writeashortreportfortheExportSalesManager,coveringallyourpointsandsayingwhichagentyourecommend.
Write100-120words.
Writeonyouranswersheet.
Globelink25years’experienceinseafreightworldwidedestinationsairfreightalsoavailable(mayneedforurgentorders)alldocumentationprovided(theycompleteallcustomsforms–FTDdon’t)competitiverates–quotesavailableonrequesttel.0208344879
FTDShippingAgentsFreightagentstomanymajorports(mainlyinEurope)RefrigeratedshippingContainersavailableNoquantitytoosmall(couldbeusefulforsmallorders)
ContactMartinTayloron0207234576forfurtherinformationanddetailsofcharges(abithigherthanGlobelink)
ExerciseFourPartOneQuestion44YouareHeadofResearchforaninternationalcarmanufacturer.YouhavetomakeanurgenttriptomorrowtovisitPierreBlanco,acolleaguewhoworksforasubsidiary.Writeamemoof30-40wordstoyoursecretary.Tellingherwhoyouaregoingtoseeandwhen;Askinghertobookflightticketsandaccommodation;Tellingherwhatworkyouwouldlikehertodoinyourabsence;
Writeonyouranswersheet.
PartTwoQuestion45YouarethemanagerofaTVandradiorepairworkshop.Oneofyouremployeeshasreceivedtheletterbelowaboutafaultycassetteplayerwhichheinspected.Hehaswrittenhiscommentsonthecustomer’sletterandaskedyoutowriteareply.
Writealetterof100-120wordstothecustomer,usingtheemployee’scommentsandexplainingwhyyourcompanycannotrepairthecassetteplayer.Donotincludeaddresses.Writeonyouranswersheet.
MrD.MasonRadioWorld6AdelaideParkLondonw6
DearMrMason
Re:repairofTashitaCassettePlayer
Youreturnedourcassettepla
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