Capsolve發(fā)布石基產(chǎn)品專業(yè)評論報告-27正式版

CAPSOLVEPROFESSIONALREVIEW

THESHIJIGROUPPRODUCTPORTFOLIO

2021

THESHIJIGROUPPRODUCTPORTFOLIO

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ACAPSOLVEPROFESSIONALREVIEW

CONTENTS

01

INTRODUCTION

03

02

WHOISSHIJIGROUP

04

03

THESHIJIGROUPPORTFOLIO

05

04

KEYDIFFERENTIATORS

06

05

ECOSYSTEM

07

06

GUESTEXPERIENCEJOURNEY

08

07

THESHIJIGROUPPORTFOLIOOFPRODUCTS

09

08

ICEPORTAL

10

09

SHIJIDISTRIBUTIONSOLUTIONS

11

10

SHIJIENTERPRISEPLATFORM

12

11

INFRASYSCLOUDPOS

13

12

CONCEPT

14

13

REVIEWPRO

15

14

MYCHECK;SHIJIPAYMENTSOLUTIONS

16

15

SECURITY&PRIVACY

17

16

CONCLUSION

18

17

ABOUT

19

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01|INTRODUCTION

INTRODUCTION

TheShijiGroupsolutionsetcoversavastarrayofbusinessneedsassociatedwithmanagingandoperatingindividualhotels,hotelportfolios,brandsorchains.ThisProfessionalReviewexploresthedetailsofselectedShijiGroupproductsforthebenefitofhoteliersandconsultanciesconsideringoneormoreoftheseproductsfortheirtechnologyinfrastructure.ThedocumentwascommissionedbyShijiGroupandwrittenbyCapsolvetoprovideathird-partyperspectiveofhowwelltheShijiPortfolioofproductsfulfillsindustryneeds.Capsolve’svastcoverageofhospitalitymarketingandtechnologysolutionsuniquelyqualifiesitasareliableandknowledgeableresourcefortheindustry.ThisreviewwillallowyoutobetterunderstandeachShijiGroupproductandprovideglimpsesintotheirpositionwithinarelevantcomparativemarket.ThedocumentisspecificallyorientedtowardsthehospitalityindustryintheUnitedStatesandEuropeaspointsofreferencedespitemanyofShijiGroup’sproductsbeingavailableacrosstheglobe.ThisProfessionalReviewisorganizedasfollows:

WhoisShijiGroup

TheShijiGroupPortfolio

KeyDifferentiators

Ecosystem

GuestExperienceJourney

TheShijiGroupPortfolioofProducts

Conclusion

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02|WHOISSHIJIGROUP

WHOISSHIJIGROUP

ShijiGroupwasfoundedin1998andenteredthepublicmarketin2007.Thecompanyisadynamicorganizationbornofstrengthsinorganicallydeveloped,regionallyfocusedsoftwarecombinedwithahistoryofacquisitions.Thesepurchasesrepresent

acompilationofhighquality,innovativeinvestmentsthatShijiGrouphadtheforesighttocombineunderoneumbrella.ManyofShiji’sacquisitionsandinvestmentsthathelpedformulatetheirportfoliomaybeviewedonCrunchbaseundertheSignals&Newssectionoftheirprofile.Themulti-nationalcorporationcontinuesthisstrategyandhasalreadybeguntoreorganizethisportfolioofsoftwareassetsintoasynergisticcompilationoffoundationalandoperationalsoftwarecomponentsallowingittoserveasignificantarrayofneedsacrossthehotelandotherindustries.It’sglobalportfolioofproductsiscomplementedbyamulti-lingualsupportteamlocatedacrossthesamefootprint,givingShijiGroupunique,language-accommodatingcoverageacrossmuchoftheglobecomparabletothelargestofhospitalitytechnologysolutionproviders.

ShijiAroundtheGlobe

GREATERCHINA

Africa

INPROGRESS

Americas

EMEA

NorthAmerica

Austria

APAC

Denmark

Canada

Germany

Singapore

Mexico

Poland

Malaysia

Portugal

Australia

Spain

Japan

UAE

Thailand

UK

India

Vietnam

Philippines

SouthKorea

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03|THESHIJIGROUPPORTFOLIO

THESHIJIGROUPPORTFOLIO

Asaresultofthisstrategy,ShijiGrouphascreatedatreasuretroveofvalueacrossitsfeaturerichproductlines.Thebottomlineisthecompanyisperfectlypositionedtosupplytheindustrywithacomprehensivesolutionsetcoveringmanycoreandsecondaryneeds.WhencapturingthisinaCapsolvesolutionmapforhotelscombinedwithgolf,spaandotheramenities,thetotalcoveragebecomesclear.

ShijiGroupSolutionMap

IfyouarefamiliarwithCapsolve’ssolutionmaps,youwillquicklyseethatthiscoverageisvastcomparedtomostsolutionprovidersacrosstheindustry.ThedarkbluecategoriesrepresenttheinvestmentsShijihasmadeinvariouscross-industry(hotel,restaurant,spaandgolf)capabilities,whilethemediumblueshowstheproductlevelinvestmentsusuallytargetedtowardasubsetoftheseindustries.Finally,thelightblueshowscategorieswhereShijihasannouncedtheiractivepartnerships.Thislevelofcoverageisonly

comparativetoalimitednumberofothermulti-productvendors.However,eachcompanywithinthissuper-categoryofmulti-productvendorshasaproductportfolioandpartnershipstrategyasuniqueasthecompaniesthemselves.Shiji’scoverageisimpressiveinbreadth,depthandinfrastructure.Italsoemphasizesregionalsupportbyprovidinglocalizedresourcetoeffectivelysupportinitialandongoingneedsfortheircustomers.

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04|KEYDIFFERENTIATORS

KEYDIFFERENTIATORS

Understandingthedetailsofanyproductiscrucialtomakingimportantinvestmentsintechnologysolutions.Oneaspectofthisistounderstandhowagivenproductfitsintoitsinherentecosystemandmoreimportantlyintothehotel’smarketingandtechnologyroadmapbasedonwhat’sknowntoday.Let’stakeacloserlookatthekeyvalueofShijiGroup’sproductportfoliobeforeweexploreeachproductinmoredepth.

BENEFITS&DIFFERENTIATION

Hotel-Capable

EnterprisePlatform:

DistributioninChina:

Explanation:

Explanation:

Explanation:

Theportfolioaddressesmost

Shijioffersauniqueapproach

SelectedShijiproductscreate

coreneedsofthehotelindustry

toatechnologyinfrastructure

distributionpathstoandfrom

andsupportsmanyoperational

capableofmanaging,

Chinathathavethepotential

requirementsfoundatallservice

connectingandsecuringtheir

togeneratehotelreservations

levelswithintheindustry.

softwareandsoftwarefrom

associatedwiththisgrowing

othersolutionproviders.

market.

Mobility:

Payments:

DistributioninChina:

Explanation:

Explanation:

Explanation:

Shijicontinuestoinvestinthe

AkeyelementtoShiji’svalue

SelectedShijiproductscreate

mobilefuture,asisevidentwith

isenablinghotelierstomanage

distributionpathstoandfrom

theMyCheckproduct.

paymentsacrossprocessors

Chinathathavethepotential

whilegivinghoteliersand

togeneratehotelreservations

consumersacomprehensive

associatedwiththisgrowing

choiceofpaymenttype.

market.

Multi-Everything:

SoftwareSupport:

Interconnectivity:

Explanation:

Explanation:

Explanation:

Shiji’sglobalperspectivehasled

AkeyelementtoShiji’svalue

AnAPI-firststrategyisapparent

ittomakeinvestmentsinmulti-

isenablinghotelierstomanage

acrossitsmarketingand

language,multi-currencyand

paymentsacrossprocessors

products.

multi-locationfeaturesacross

whilegivinghoteliersand

muchofitsproductportfolio.

consumersacomprehensive

choiceofpaymenttype.

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05|ECOSYSTEM

THESHIJIGROUPPRODUCTPORTFOLIO

ECOSYSTEM

ShijihasextensivebreadthacrossthemanycategoriesofhospitalitysolutionsasshownintheCapsolvesolutionmap.Shiji’sportfoliocontainspillarsneededbymosthoteliers,includinginvestmentsinPropertyManagementSystems(PMS),supportingEnterpriseInfrastructure,

DistributionSolutions,PointofSale(POS),GuestExperienceManagementandPaymentstomentionthehighlights.However,theinterconnectivityasaresultofitsAPIandEnterprisePlatformcreatestheopportunityforasolutionpartnertoconnecttheirtechnologyandallowahoteliertobenefitfromanyShijiproductwithouthavingtochangenumerouselementsoftheirexistinginfrastructureatthesametime.Thislevelofinterconnectivityisanincreasinglycommonthreadacrosstheentireproductportfolio.

ShijiPartners

xxxxxxxxxxxx

Ecosystem

xxxxxxxxxxxx

xxxxxxxxxxxx

TheShijiEcosystem

xxxxxxxxxxxx

CRS

PropertyManagementSystems(PMS),

xxxxxxxxxxxx

xxxxxxxxxxxxsupportingEnterpriseInfrastructure,

xxxxxxxxxxxx

DistributionSolutions

xxxxxxxxxxxx

PointofSale(POS),

xxxxxxxxxxxx

GuestExperienceManagement

xxxxxxxxxxxx

Payments

xxxxxxxxxxxx

xxxxxxxxxxxx

CRM

+InterconnectivityasaresultofitsAPI

Shiji’sapproachistoconnectnotonlywithinitsproductset,butalsoinvestininterfaceswithnumerouspartnersacrossthemarketplace.Thispermitshotelstoconnectnearlyanyoftheirexistingtechnology,suchasCRS,RMS,WebsiteCMS,CRMorSales&Cateringsolutionsasneeded.l

RMS

WEBSITE

CMS

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GUESTEXPERIENCEJOURNEY

TheShijiproductportfoliocoversmostofthetraveler’sjourney.Eachofitsproductssupportdifferentportionsofwhatanygivenguestmayexperienceastheydreamabouttheirtravelandsubsequentlystayataproperty.ThefollowinggraphicshowstheprimaryareaswheretheShijiproductsfulfilltheguestexperience.

ShijiGroupExperienceMap

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07|THESHIJIGROUPOFPRODUCTS

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ICEPORTAL

SHIJIDISTRIBUTIONSOLUTIONS

SHIJIENTERPRISEPLATFORM

INFRASYSCLOUDPOS

CONCEPT

REVIEWPRO

MYCHECK;SHIJIPAYMENTSOLUTIONS

ThefollowingsectionsofthisreviewpresentmarketsectorcomparisonsforeachShijiproductintheformofbargraphs.Thesegraphscontainconsistentnotationacrossthem.ThelightbluehighlightingcommunicatestheexistenceofthecapabilitywithintheShijiGroupproductlineorportfolio.Thefullbluebarrepresentsthepercentageofallglobal,coveredsolutionswithinthecategorythatmarketthiscapabilitytotheirbuyingmarketsofinterest.Eachlisteditemmaybeviewedasacapability,featureset,moduleorinterface.Themodulesandinterfacesareprecededwitha“Mod”or“Int”designation,respectively.Anyadditionalcategoricalinformationisappendedtotheendofthelabeltoprovidecontext.

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08|THESHIJIGROUPPORTFOLIOOFPRODUCTS

ICEPORTAL

ContentDistributionSolutions

ProductValue:

ProductValue:

TheIcePortalsolution(whichispartofShiji’sDistributionSolutions)allowshotels,brandsorchainstomanagemultipletypesofcontentanddistributeitacrossthemanyconnectedhoteldistributionchannels.Thissimplifiestheoperationalresourcesrequiredtomanagethisaspectofhoteldistributionandcreatesconsistentcontent,qualityandbrandingacrosstraveldistributionpartners.ThisnetworkofpartnershipsmayincludeGlobalDistributionSystems(GDS),Corporations,OnlineTravelAgencies(OTA),MetasearchEngines,Wholesalers,TourOperators,DestinationMarketingOrganizations(DMO),SearchEngines,LocalDirectoriesandSocialMediaNetworks.

IceportalHighlights

ThecontenthousedwithinIcePortalmaytakemanyforms,suchastext,images,videosandvirtualtoursandprovidesdescriptorsoftheproperty,roomsandthedistributionchannelswherethecontentwillbeviewedbyconsumers.Thegraphicaluserinterfaceismulti-languageandtheinformationitstoresanddistributesonbehalfofhotelshastheoptiontobemanagedinevenmorelanguages.Digitalassetsarestoredinalibrarytoallowsimplifiedaccessandorganization.Itisdesignedtoviewpropertylevelcontent,butalsodeliversfunctionalitytomoreeasilymanagecontentacrossaportfolioofhotels.

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ThesolutionhasacomprehensiveAPIfordistributionpartnerstogainaccesstohighqualityhotelcontentandalignitwiththeirownhoteladvertisingandecommercelistings.Thistakesacumbersomeelementofmanagingcontentandsimplifiesitdramatically.Thisservicedoeshaveflexibilitywithregardtohowthecontentdataisexchangedandupdatedbetweencompaniesandsystems.TheIcePortalsolutionisrathermatureandprovides100%ofthecorecapabilitiesidentifiedinCapsolve’sContentDistributionresearchrelatedtohotelsandhotelgroups.

ContentDistribution

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SHIJIDISTRIBUTION

SOLUTIONS DISTRIBUTIONSOLUTIONS

HotelDistributionSolutions

/brands/shiji-distribution

ProductValue:

ProductValue:

ShijiDistributionSolutions(SDS)originatedasCHINAonline,designedtoenableswitching-likeconnectivitybetweenhotelsuppliersandmorethantwohundredglobalpointsofdistribution.Essentially,thiscapabilityissimilartothefunctionalityyoumightseeinaCRSorChannelManager,butalsogoesastepfurthersinceitbenefitsfromShiji’sPaymentSolutions.ThisfinancialtransactionenablementconnectsthetravelersontheregionalOTAstopaymentoptionsfamiliartothem,suchasAliPay,Fliggy,WeChatandChinesevirtualwalletproviders.ThisinitialproductsetaddsthebenefitoflocalizedsupportacrosstheglobewithShijiregionallylocatedoffices.

PackagesHighlights

Today’ssolutionsetcontinuestomatureinscope.IthasaccesstothemajorityofCRSsolutionsinthemarketplaceandcontainsaHotelContentDatabase,HotelRate&AvailabilityCache,ReservationSwitch,ChannelManager,TravelAgentBookingPortal,WeChateCommercesolution,andaCustomerPortaltobrowsetheperformanceofthesedistributionsolutions.Selectedproductsarefocusedontheneedsofcertainregionalareas.However,moreproductsarenowdistributedgloballytobenefithotelsinallpartsoftheworldwithanimprovedabilitytoreachtheChinesetraveler.

ManagingHotelContent,suchaspropertyinformation,requiresconsistencyacrossdistributionchannelsandsites.Therefore,itismanagedcentrallybymosthotelchainsandbrands.Giventheincreaseofonlinechannelsandsites,thisneedalsoappliestoindividualhotelsastheymaychoosetopositionthemselvesonhundredsofonlinetravelsites.Coordinatingtheinitialsharealongwithongoingupdatesmaybecomeasignificantamountofworkandbecomesmuchmoreefficientwiththistool.

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TheSwitchprovidesconnectivityservicesfromahotelsupplier’sCRStoGlobalDistributionSystems(GDS),OnlineTravelAgencies(OTA),MetasearchEngines,WholesalersandTourOperators.Thisfacilitatestheflowofreservationsmessagingforhotelbookings.TheplatformhasauniquesellingpointinthatitprovidesextensivedistributiontoChinesedemandinadditiontoitsglobalreach.Thisiscrucialasthisgeographicalareaoftheworldhasaratheruniqueconsumerbehavioralandtechnographicprofile.TheplatformwasandcontinuestobedesignedaroundtheOpenTravelAlliancemessagingstandardtofacilitatethetransactionalnatureoftheexchange.

TheChannelManagercurrentlyallowshotelstodistributetheirinventorytoChineseonlinetravelagencies.Itprovidesaduallanguageinterface,supportingChineseandEnglish.ConnectedtotheSwitch,itfacilitatestransactionswithasubstantialanddistinctsetofOTAswithinChinathatarelessaccessiblefromotherpartsofthedistributionlandscape,inadditiontoOTAsinmanyotherpartsoftheworld.

TheTravelAgentBookingPortaldeliversahigh-qualitysearchandbookingexperiencetoitsTravelAgentcustomers,alongwithreal-timeconfirmations.Ithasauniquecapacitytodistributehotelroomstothisspecificdemandsegment,butisavailabletoanyTravelAgencyandhasaccesstonearlyanyhotelworldwide.

TheShijiWeChatsolutionprovidesanintegratedbookingenginebuiltontheWeChatecommerceplatform.ThiscreatesyetanotherbookingchannelfortheswitchtomanageandgivestheSDSplatformaccesstoyetmoretravelersinsoutheastAsia.WhileSDSasawholeisnotfocusedonmarketingandadvertisingasshowninthebelowgraph,thisWeChatsolutiondoesallowformarketingandadvertisingcampaigns.

ThetotalityofthiscombinationofdistributioncreatesarelativelyuniqueprofileforSDSandprovidesameaningfulopportunitytodistributeroomsbothintheChineseandglobalmarketplaces.ThismakesSDSviabletoconsiderasaprimaryorcomplementarydistributionopportunityforhoteliers,dependingontheirdistributionstrategies.Thefollowingcomparisonhighlightsthedispersionofhoteldistributionfunctionalityacrossthecategory’stechnologiesandservices.Acategorydefinedbytoolsthatdisseminatetransactionalelementsandsubsequentlyaggregatecompletedreservations.However,manysolutionswithinthiscategoryblurthesecleancategoricallines.

DistributionSolutions

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SHIJIENTERPRISE

PLATFORM ENTERPRISEPLATFORM

HotelPropertyManagementSolutions

ProductValue:

ProductValue:

ThisproductrepresentstwomajorcomponentsofthenewcloudinfrastructurebyShijiandcontainsbothaHotelPropertyManagementSystem(PMS)withsolid,corefunctionality,andasetoftoolsthataremanagedcentrally.ItisbuiltonAmazonWebServices(AWS)andisdesignedtocreateaninfrastructureforahotelorhotelgroupthatfacilitatesprofilemanagementacrossahotelestate,multi-propertymanagement,APIinterconnectivity,acustomerportal,securityandanevent-drivenarchitecture.Theirmarketapproachwiththissolutionisintriguinginthatitrepresentsaplatformthatallowsotherindustrysolutionstoconnecttoitinvariousforms.CheckingwithShijiwillbethebestcourseofactionifyouneedtounderstandwhetheraspecificscenarioissupportedbytheplatform.

PackagesHighlights

ThePMShousesstandardfunctionalityandmorewithitsFrontDeskReservations,RateManagement,Housekeeping,TaskManagement,Meetings&Events,CommissionsandAccountsReceivablemodules.Aspartoftheplatformcapabilities,thesystembenefitsfromthesharedprofilemanagementandtheuserwillfindthecorrespondingfeaturesconvenientlylocatedwithinthesameuserinterface.

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ThePMShasfilledexistingfunctionalitygapswithagrowingpartnerecosystem,welcomingacollaborativeapproachinthemarketplace.Asaresultofthisdesign,itwillcontinuetobuildpartnershipsinnearlyallmoduleareasrepresentingopportunitiesforothersolutionproviderstoparticipateinitsCloudPlatformwhilegivinghotelierssignificantchoice.

HotelPropertyManagementSolutions

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INFRASYS

CLOUDPOS

PointofSaleSolutions

ProductValue:

TheInfrasysPOSisoneofthemorecomprehensive,globally-orientedPOSsolutionsonthemarkettoday.Whilecapableofdeliveringenormousvalueattheindividualpropertylevel,italsohasmulti-locationfeaturesbuiltintoitaspartoftheproduct’sevidentforethought.Itchecksalltheboxesgiventherealityofoperatingintoday’sconnected,Internet-reliantworldbydeliveringitscloudfunctionalityevenwhenoffline.ThesoftwarebenefitsfromShiji’sopen-APIapproachtoglobalsystemcollaboration,makingitaccessibletonearlyanyhospitalitysystem.Thisisevenmorepowerfulwhenyourealizeitisoperatingsystem-andhardware-agnosticandisdesignedtoworkwellwithanyreasonablypoweredhardwareinfrastructure.Whenconsideringtheuseability,ithasanextremelyintuitiveandcustomizableuserinterface–somethingnoteasilyaccomplishedwithasystemthatisabletohandlearangeoflimitedtofull-serviceneedswithease.

PackagesHighlights

ThefeaturesboaststandardOrderandCheckManagement,andalsosupportmanyintricaciesthatmayhappenduringacustomerorderwithregardtomodifiers,paymentsplittingandothersubtleties.Furthermore,muchofthisfunctionalityisavailabletoeitheraserverorconsumerwhenorderingonsiteoronline.TheTableManagement,afeatureprovidedwithrelativelyfewsolutionsacrossthemarketplace,

handlestableassignments,reservations,awaitlistandthe

navigationofactivetablesandopenchecks.TheInventory

Managementmodulehandlesmultipleinventorystations

ifneededandhasallthecorefeaturesneededbymost

restaurants.Furthermore,ithandlesameaningfulamount

ofconfigurationtoorganizeinventoryinaconsistentand

familiarmanner.Whilethisfullfeaturesetenablesthesystem

toworkwellinafull-servicediningenvironment,itsflexible

designallowsittoplaywellinallotherservicelevelrealms.

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Whilealwaysanimportantfeature,MenuManagementisnowakeypartofaPOSsolutioninthatitdeliversafoundationformenusthatmaybedistributedacrosson-premise,website,mobileandonlineinsupportofFoodMarketplacesandFoodDeliveryServices.ThePaymentManagementcapabilitiesarealsoastrengthwithinthePOSitselfaswellasitsabilitytoconnecttoeitherShiji’scapablePaymentSolutionsorthird-partypaymentprocessors.Aswithmanyothersolutionprovidersinthecategory,InfrasysreliesonitspartnerecosystemtocreateaccesstoLoyaltyandGiftCardsolutions.

PointofSale

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CONCEPT

GolfManagement,SpaManagement

ProductValue:

ProductValue:

Conceptisamulti-lingual,multi-locationandmulti-productsolutionset.Itconsistsofgolfmanagement,spamanagement,activityreservations,customerrelationshipmanagement,membershipmanagement,schedulingandpoint-of-sale.Theyallarepositionedtofulfilltheneedsofanypropertyacrosstheglobethathasacombinationofgolf,spaoractivitymanagementneeds,whetheraffiliatedwithahotelornot.Italsoservesadditionalmarketsincludingclubs,golfclinics,tennisacademiesandotherbusinessesthathaveacombinationofthesetypesofActivities,POS,MembershipandCRMrequirements.

PackagesHighlights

GolfandSpareservationsmaybeaccessedforcheck-in,check-outorwaitlistpurposesorsimplyasascheduledplaceholderamongstallreservations.ThePOSproductisdesignedtocoverhotel,golforspaoperationsinanycombination.ThePOSfunctionalitysuppliescoreproductandpaymentcapabilities,butalsocontainsinventorymanagement,giftcardandstaffcommissionscapableofhandlingserviceteamsacrossthesebusinesssegments.Thegolfportionaddressesallmajorpricingstructuresasitallowsforpricingvariationsbyday,timeofdayandmultiple

seasons,inadditiontoitsyieldmanagementcapabilities.Theproductaccommodatesgroupbookingsandenablesthelocationtocombineotherproductsandservices,creatingpackagessuitabletogolfers,spaguestsandhotelguests.

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MembershipManagementissophisticatedandincludesaself-containedCustomerRelationshipManagement(CRM)solution.Itsfunctionalityengulfsfullmemberlifecyclemanagementfromprospecttoactivememberstatusandfulfillsneedssuchasmarketing,billingandpreferences.ThelevelofsophisticationisheightenedfurtherwithitsbusinessintelligenceandreportingcombinedwithrobustAPI-basedinterconnectivitywithmorethan100partnersystemsacrossmultiplecategoriesofsolutions.TheirpartnershipecosystemaddresseskeygolfneedsintheAccountingandLoyaltyareasalongwithGiftCard,LoyaltyandWebsitefunctionalityforspas.

GolfManagement

SpaManagement

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REVIEWPRO

ReputationManagementSolutions

ProductValue:

ProductValue:

ReviewProcontinuestobetheindustryreferenceinonlinereputationandguestexperiencemanagementforhotels,accommodationproviders,restaurants,anddestinationsformorethanadecade.Shijiacquiredthisproductin2017andinvestedfurtherinthisincreasinglyimportantsocialmonitoring,reviewmanagementandguestexperienceplatform,byaddinganAI-drivenguestcommunicationchatbot.ReviewProboastssubscriptionsacrosstensofthousandsofclients,enablingthemtomanagetheirreputationacrossmuchofthemulti-lingualglobaldigitalmarketplace.ReviewProalsoexcels,comparedtoitsclosestcompetitors,inofferingatrueguestmessagingcapabilitycoveringsurveys,reviewresponseanalysisandAIpoweredchat.

PackagesHighlights

Thesefeaturesaretimelyinanyscenariowhereclientsareplacedinapositionofdoingmorewithlessorsimplyneedingtocontrolcosts.Keepinmindthisdataisnotassociatedwithjustyourlocation;italsoallowsyoutotrackyourcompetitorsandhowyourproperty,servicelevelsandstaffcomparetorivalbrands.Itrepresentsan

extraordinarysourceofconsumermarketresearchandsummarizesthedataintoasuccessmetriccalled,GlobalReviewIndex(GRI)forsimplifiedperformancecomparisonsacrossproperties.Ultimately,ReviewProhelpshotelierstoeasilyunderstandhowtoimprovetheguestexperience,increasesatisfactionandloyaltyandmakeinformedcapexdecisions.

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