商務(wù)禮儀之餐桌禮儀英文版課件tablemanners

ChapterVTableMannersWarm-up:WatchandDiscussHaveyoueverwatchedTitanic?Besidesthetouchinglovestory,haveyoulearnedanythingabouttablemanners?Let’slookbackonthisclassicmovie,andthendiscussaboutwesterntablemanners.

ContentsArrivingforDinner1PlacingOrders2FormalPlaceSettings3AFormalDinner

4Objective

GetfamiliarwithalltherulesinplacingordersFaceaformaldinnerina

gracefulwayGettoknowhowtomakegoodpreparationsbeforegoingtodinnersGetfamiliarwithalltheeatingutensilsandtheirfunctionsaswellastheirplaceatthetableArriving

for

DinnerArrivingtooearlyisrudeWithin10-15minutesoftheearlieststatedtimeIfyouarerunning15minuteslateAtlessformaldinners

AGuest’sPre-PlanningAneffortwithyourappearanceAtformaldinnersCallthehostessDonotbringagiftatallBringsomethingthatisnotneededCheckwiththehostessaboutthedresscodeGuestsareseatedalternatingmenandwomen

SeatingProtocolAsingletableGuests’numberevenlydividedbyfourhostandhostessattheoppositeendsMaleguestofhonortotherightofthehostess;femaleguestofhonortotherightofthehostMaleguestofhonoroppositethehost;hostesstotheleftofhim

Host’sseatfacingthedooratabusinessdinner

Firstworkingroupsofsix.Refertothediagramsinyourtext-booksforthevisualizedseatingprotocolandtrytomemorizetheexactplacesofeachperson.Nowcloseyourbooksandrole-playthehostsandtheguests,toseeifallofyoucanbeseatedappropriately.Thenincreasethegrouptoeight,thentoten.Andtrytochangeyourplacesaccordingly.In-classActivity:Placing

OrdersAtaRestaurantErronthesideofsafetyandordersomethingnon-alcoholicIfyouareaskedfirsttoorderthedrink1Medium-pricedFoodyouknowEasytoeat2

Guidelinesforfoodorderthemenupre-arranged,youhaveaspecialneed,3Don’tmakeabigdealoutofitOrderwhatyouwant,there’snothingyouhavetoorder.Say“nothankyou〞Say“Nothankyou〞4Appetizers,Soup,Salad,Entrée主菜

Heaviest,heartiest,themostcomplex

Sweet,strongflavor,cheese,cake,ice-creamStarters

MainCourseDessert

DecodingtheMenuWhiteWine

WhiteMeat,fish,chicken

RedMeat,beef,portDessertRedWineRicholdSherryTheMatchofWineandFoodWhiteWineAseven-coursemenu:In-classActivityFirstrefertothesampleseven-coursemenuinyourtext-booksandmemorize.Nowtrytomatchthepicturesandputthemintheappropriateorder:7.ClearSoup6.Oysters2.Desserts1.fruit3.GameandVegetables5.BeefandVegetables4.SaladB.ClaretA.Sherry雪利酒E.Chablis沙布利酒C.BurgundyD.ChampagneFormalPlaceSettingTheGlasswareWaterGoblet〔高腳杯〕BrandySnifter〔窄口杯〕TheFlatwareRestaurant/DinnerForkTableFork,EuropeanSizeSaladForkOyster/Cocktail(開胃菜)ForkFishFork,H.H.Restaurant/DinnerKnife,H.H.Restaurant/DinnerKnife.1-pc,HeavySteakKnife.1-pc,HeavyFishKnife,H.H.ButterSpreader/TeaKnifeButterSpreader.1-pc,HeavyTeaspoonBouillon肉湯SpoonDessert/OvalBowlSoupSpoonRoundBowlSoupSpoonIcedTeaSpoonCoffeeSpoonDinnerSpoon,EuropeanSizeTablespoon/ServingSpoonTheChinaware1.Dinnerplate2.Saladplate3.Cup4.Saucer5.Bread-and-butterplate6.Charger7.Dessertplate8.Soupbowl

Napkin,Fingerbowl,andSaltandPeppershakerFingerbowlACompleteIllustrationThesaladknifemaynotbeneeded.Atatraditionallyformalmeal,thereisnobutterplate,ordessertspoonandfork.Breadtraditionallywasnotservedwithformalmeals,andthedessertforkandspoonwouldbepresentedwiththefingerbowls.NotethattheabovesettingistheEuropeanStylewherethesaladiseatenattheend.Americanswilltypicallyplacethesaladforklefttothefishforkandthesaladkniferighttothefishknife.TheillustrationbelowshowsyouanAmericanformalplacesetting.WatchtheVideo-clipandThenDoityourself!Putthematinfrontofthechair.Puttheplateinthecenter.

Puttheforkontheleft.

Puttheknifeontheright.

Putthewaterglassaboveandrightoftheplate.

Putthenapkinontheplate,centered.

StepTwoStepThreeStepOneFacingaFormalDinnerGracefullyAlltherulesoftablemannersaremadetoavoidugliness.Toletanyoneseewhatyouhaveinyourmouthisrepulsive討厭,tomakeanoiseistosuggestananimal,tomakeamessisdisgusting—EmilyPostLunch/DinnerHostConsiderpreferencesofguestsGivespecificsMakereservationandreconfirmdaybeforeArrive10-30minearly,lookattable,meetserverGreetguestsatentrance.Guestprecedesdownaisle.Guestgetsbestseat.Seatyourselftotheirleft.Offermenuadvicetoguests,ordereasy-to-eatfoodandlimitdrinksforyourselfLunch/DinnerGuestReplypromptlytoinvitationOnlycancelonveryurgentbusinessBeontime—callrestaurantandsendmessagetohostiflateIfyouarrivebeforehost,youmaysitattablebuteatnothingbutwateruntilhostarrivesNeverorderthemostexpensiveitemTakenonoticeofcheck.DoNOToffertoleavetipThankyourhost!YouareSeated.

BeforeEating

BeforeSittingdown

Leavethecocktails餐前開胃菜

wheretheyare.VisittherestroomforfinishingtouchesHostandthefemaleguestofhonorenterthediningroomfirst;whilehostessandthemaleguestofhonorenterlast

Waitforthehosttomakethefirstnapkinmove.Putthenapkinonyourlap.Keepalargernapkinunfoldedandnever“flap擺動(dòng)〞tounfoldit.Astraightback;feetfirmlyplantedonthefloorinfrontofyou;andelbowsandforearmsoffthetable.Followthehostess’slead.UseeatingutensilsproperlyHoldtheforkhorizontallybybalancingitbetweenthefirstknuckle節(jié)ofthemiddlefingerandthetipoftheindexfingerwhilethethumbsteadiesthehandle.

Theknifeontheotherhandisusedwiththetipoftheindexfingerleaningonthebladeoftheknife.Donotapplytoomuchpressure;simplyuseitasleverageandguidance.

Holdthespoonlikeholdapencil.Afteryouhavestirredyourdrinks,removethespoonandplaceitontheservingplateunderneath.Ifthereisnoservingplate,placethespoononyourplate.KnifeSpoonForkAFingerbowlWhentouse?Afterthemaincourse.Howtouse?Dipyourfingersgentlyintothewarmwaterandrinse沖洗themlightly.Whytouse?Cleanyourfingersafterastickyormessymeal,suchasribs肋骨friedchicken,orcorn-on-the-cob〔棒〕.Shallow淺

roundbowlplacedatopalargerplate,filledwithwarmwater;Lemonwheelsfloatedinthewater.WhentheDinnerisServed

TheorderofServingThefemaleguestofhonorisservedfirst.TheServermoverstotherightorcounterclockwise.Allfoodisservedfromtheleft,whileallthedrinksareservedfromtheright.Theserverservesfromtheleft,andpicksupfromtheright.

BeforetheMainCourseisServedWhentostart?Waituntilthehostessliftsherforkasthesignaltobegineating.Placethebreadandbutteronyourbutterplate,thenbreakoffabite-sizedpieceofbread,putalittlebutteronit,andeatit.Appetizersareeatenwithaforkandknife

Dipthespoonintothesouptogetaspoonfulwithamotionthattakesthespoonawayfromyouratherthantowardyou.Sorbet果汁冰糕isservedbetweenthefishandmeatcoursestoclearthepalate.Ifitisservedwithagarnish配菜,youmayeatthemintleaves,freshherbs,orflowerpetals花瓣.ConversationChatonlybrieflywiththoseseatedseveralplacesaway(sothepersoninthemiddledoesnothavetoleanbackward).Donotyell大聲喊叫totheendsofthetable.Givethepersonyou’respeakingtoyourundivided(全心的關(guān)注)attention.Keepamentalcheckthatyouaren’ttalkingtoomuchyourself.Giveequaltimetothepersonsittingonyourleftandyourright.Avoiddiscussingpolitics,religion,money,orsexatthetable.Alsoavoidanycontroversialsubjectsthatmayfalloutsideofthescopeofthosethreetopics.Donotcorrectotherpeopleatanything.Givethanksfortheservice.IfyoutakeabreakorleavethetableduringthemealWhenyouhavefinishedeatingToastingWhoproposesatoast?Thehostproposesatoastfirst.Ifthehosthasstagefright怯場(chǎng),itisacceptabletohavehisorherspousemakethetoast.Theguestofhonororanyguestwhohasbeentoastedshouldtoastthehostinreturn.Inothercases,aguestmayalsoproposeatoast,butonlyafterthehost.Whentotoastandforwhat?Thehostoftenproposesatoastatthebeginningofthemeal,welcomingaguesttoit.Thetoastmayalsooccurinthemiddleofthemeal,whenthehostraisesaglasstotheguestofhonoronhisorherright.Insteadofofferingthetoastatthebeginning,thehostmightwanttowaituntiltheend.Inthatcase,heorshewouldstandandtoasttheguestofhonor.Toasts

Likeawoman'sskirt,theyshouldbelongenoughtocoverthesubject,butshortenoughtobeamusing.Usuallytranslatesintoaboutoneminute.Anexampleofanexcellenttoast:“Ithinkthisisthemostextraordinarycollectionoftalent,ofhumanknowledge,evergatheredattheWhiteHouse,withthepossibleexceptionofwhenThomasJeffersondinedherealone.〞Atypicalwelcomingtoast:“Iamsopleasedthatyouallcouldbeheretoshareeachother'sgoodcompanyandthisgoodfood.Welcome.〞(atthebeginningofthemeal)Or“IamsopleasedthatyoucouldallbeheretowelcomemydearfriendFlorence,who'scomeallthewayfromRometovisit.〞(inthemiddle)Or“It'swonderfultohaveFlorencewithustonight.Let'stoastararewomanwholooksateverysituationinlifeasanopportunitytogiveofherself,tomakethingsbetter,happier,andmorefun.ToFlorence.〞(attheend)BeverageChoiceToastingtraditionallyinvolvesalcoholicbeverages.Champagne(oratleastsomevarietyofsparkingwine)isregardedasespeciallyfestiveandiswidelyassociatedwithNewYear’sEveandsituationsofasudden,congratulatorynature(suchaslearningthatonehasgainedalucrativebusinesscontract).Thereisnorequirementthatbeveragescontainalcohol,butitisn'tuncommonforapersonwhoisnotdrinkingalcoholonagivenoccasiontotakejustasipofanalcoholicbeverageinhonorofthetoastinpreferencetoasoftdrink.Often,differentparticipantshavedifferentdrinks,suchaswhensomepeopledrinksparkingcider蘋果酒

insteadofsparklingwine.

Do’sandDon’ts

Domakeatoastevenifyouarenotdrinkingalcohol.

Dotoastthehostinreturnifyouaretheguestofhonorandarebeingtoasted.

Dotoastmorethanoneperson.

Dokeepyourtoastshort.

Donotevertoastyourself.

Donotpreempt.Thehostshouldbethefirstonetotoast.

Donotreadyourtoast.

Donotclink發(fā)出叮當(dāng)聲glasses.

Donottaptherimofyourglasstogeteverybody'sattention.

StickySituationsSpillingFoodOnYouOnthetableUnwantedFood/TooHotSoiledSilverwareDroppedSilverwareSneezingattheTableFoodCaughtinTeethLunch/Dinner--TaboosElbowsontableSalt/pepperonfoodbeforetastingTalkingwithmouthfullDrinkingwithfoodinmouthGesturingwithsilverwarePushingbackorstackingplatesatendofmealAnsweringorplacingcellphonecallsattableDunkinganythingintocoffeeorwaterMakingafussoverincorrectordersArranginghairorapplyingmakeupattablePickingyourteethatthetableAskingforadoggybagLunch/DinnerMeetings--ExtrasDon’teatwithyourmouthfullKeeponehandinyourlapunlessyouareeatingEuropeanstyleRemoveanythingfromyourmouthwiththesameimplementthatitwentinwith(exceptbones)EatatamoderatespeedTrytomaintainsomepolitedinnerconversationNevermedicate(用藥)yourselfatthetableIfyoumustleavethetable,placeyournapkininyourchairLunch/DinnerMeetings—

EasyendingsKnifeandforksidebysideintheproperpositionondinnerplateThehostorpersonwhohasissuedinvitationpays(regardlessofgender)Ifyouarepayingbill,handleitwithwaitpersonasdiscreetlyaspossibleAsyoudeparttable,refoldyournapkinsimplyandleaveittoleftofplacesettingTippingBartender(whendrinkinginthebar)--$1or15%orroundupbilltonextdollarwhenpayingbytheroundofdrinksBellman〔傳達(dá)員〕--$1perbagCloakroom(衣帽間)attendant–Ifthereisnochargetip$1,ifthereisafeerounduptonearestdollarDoorman(onlyforgettingyouataxi)--$1Maitred’(餐廳領(lǐng)班)(ifyouwantagoodtableorwanttobecomeafavoredregular)--$10-$20inahandshakeParkingValet(伺候)--$1-$2Taxi–15%offareWaitperson(效勞員)–15%-20%ofbillWashroomattendant–50centsor$1.00infancyhotelWinesteward(效勞員)(handeddirectlytosteward)--$3-$5perbottleor15%ofbillwhenbilledseparatelyfromfood

CocktailPartiesWorkevent—notsocialDetermineyourstrategy:networkwithnewpeopleorcertainknowntargetsDon’tjusthangoutwithfriendsEnterroom,steptooneside,surveyroomMovetowardfriendlyfacesoralreadyformedgroupIfsomeoneentersyourgroup,greetthemandmakeintroductionsCocktailPartyTipsGotofoodtablefirst—easiestplacetostartconversationsStandinmiddleofroomornearfoodtable,stayawayfromwallsLearnhowtoholdnapkin,plateandglassinonehandKeeponehandfreetoshakehandsDon’toverindulgeinalcoholManeuver(機(jī)動(dòng))amongpeople—don’tgetstuckSmallTalk3distinctpartsOpenerMiddleBreakawaySmallTalkOpenersIndividualsCompliment,weather,food,currentevent“Iloveyour______.Isitafamilyheirloom?〞GroupSomethingpertainingto(屬于)everyone“Howdoyouallknoweachother?〞“Willyoubetravelingthissummer?〞CasualacquaintancesGeneralcomments“Howhasyouryearbeen?〞SmallTalkMiddleSafetopicsSports,books,movies,theater,art,travelQuestionsAsk,listen,elaboratewithmatchingexperience,AskagainBemoreinterestedthaninterestingSmallTalkBreak-AwayStaynomorethan10mininoneplaceBreak-awaylines“Idon’twanttomonopolizeyou.〞“I’mgoingtocirculate.〞“IseesomeoneImustmeet.〞TellthemyouenjoyedspeakingwiththemDiscussnextstepsGoingforfood,tonextperson,etc.53ChineseMeals第一節(jié)位次排列面門為上。即面對(duì)房間正門的位置是上座。居中為上。分中央，分兩側(cè)的話，中央的位置高于兩側(cè)。前排為上。以右為上。國(guó)際慣例是以右為上，國(guó)內(nèi)以左為尊。以遠(yuǎn)為上。離門越遠(yuǎn)的位置越高，離門越近反倒是下位。54桌次排位5556席次安排57用餐禮儀本卷須知入座按主人安排與示意，從椅子左側(cè)入座。身體不要貼著桌子，保持一拳頭的距離58將餐巾放在膝蓋上，可用餐巾擦嘴，但不可用擦臉或抹桌子。臨時(shí)離開餐巾放在座椅上。用餐完畢，餐巾放在桌子上。取菜時(shí)不要盛得過多。不合口味的菜不要顯露出難堪的表情。照顧他人時(shí)，要使用公共筷子和湯匙。進(jìn)餐要文雅，吃東西應(yīng)閉著嘴細(xì)嚼慢咽。不要舔嘴唇或咂嘴出聲。59菜稍涼后再食用，不要用嘴吹。嘴里有食物時(shí)，不張口與人交談。說話時(shí)不可噴出唾沫，不可高聲談話，影響他人。嘴角和臉上不可留有食物剩余。吃剩的菜，用過的餐具、牙簽及魚刺、骨頭等都要放入骨盤內(nèi)，勿置桌上。剃牙時(shí)用手或餐巾遮口?？人?、打噴嚏時(shí)，應(yīng)轉(zhuǎn)身低頭用手或餐巾遮擋，轉(zhuǎn)回身時(shí)說聲“抱歉〞?？傻较词珠g處理。60忌用筷子敲打桌面或器具。忌把筷子架在或杯子上，忌把筷子插在飯碗或菜盤里。忌諱筷子交叉放置、放反了、一頭大一頭小。談話時(shí)不要揮舞筷子，也不要把筷子當(dāng)牙簽用。不要把筷子伸到他人面前。不要翻覆挑揀，也不要使筷子在菜盤上游動(dòng)，不知夾什么菜。夾菜時(shí)不要一路滴湯，筷子不要粘滿了食物，也不要用嘴吮吸筷子。61用雙手舉杯敬酒，眼睛注視對(duì)方，喝完后再舉杯表示謝意。碰杯時(shí)，杯子不要高于對(duì)方的杯子。主人和主賓致辭、祝酒時(shí)，應(yīng)暫停進(jìn)餐和交談。主人和主賓到各桌敬酒，各桌賓客應(yīng)起立舉杯。碰杯時(shí)主人和主賓先碰，人多時(shí)可同時(shí)舉杯示意，不一定碰杯。主人未祝酒前，不可舉杯。主桌未祝酒前，其他桌不可先起立或串桌祝酒。相互敬酒可活潑氣氛，但要適可而止，不能強(qiáng)人所難。62不抽煙。不往地上和桌子底下扔?xùn)|西。餐具掉落后，可請(qǐng)效勞員另送一套。酒水濺到鄰座身上，應(yīng)抱歉并協(xié)助擦干，如對(duì)方是異性，那么遞上干凈餐巾，由其自己擦干。菜肴中有異物時(shí)，應(yīng)保持鎮(zhèn)定，用餐巾把它挑出來并棄之，切勿影響別人的食欲。用完餐離座時(shí)，將椅子往內(nèi)緊靠著邊。傳染病毒攜帶者應(yīng)自覺謝絕參加餐會(huì)。63女士不宜涂過濃的香水，以免香水味蓋過菜肴味道。女士出席隆重晚宴時(shí)防止戴帽子及穿高筒靴。女士用餐時(shí)要防止在杯或餐具上留下唇印，予人不潔之感。ExerciseCompletethePracticetasksinyourtext-books.