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BasicModuleofVocationalEnglishVolume2Unit匯報(bào)人:2023-12-12目錄CONTENTSUnit1WelcometoOurSchoolUnit2CanIHelpYou?Unit3Howmuchisit?Unit4IhaveaheadacheWhat'sthematterwithyou?01Unit1WelcometoOurSchoolGreetingtoexpresswelcomeandintroduceoneselfIntroductiontointroduceoneself,includingname,position,andworkresponsibilitiesGreetingcardstosendgreetingcardstoothers,includingelectronicandpapercardsGreetingandIntroduction030201Schoolschedule01tointroducetheschool'steachingschedule,includingdaily,weekly,andsemesterschedulesCourseselection02tointroducetheschool'scourseselectionprocess,includingcourserequirements,courseselectionmethods,andcourseevaluationmethodsExtracurricularactivities03tointroducetheschool'sextracurricularactivities,includingsports,culture,andsocietyactivitiesSchoolLife03Clubandorganizationactivitiestointroducetheactivitiesofclubsandorganizations,includingtheirfunctionsandsignificance01Clubstointroducetheschool'sclubs,includingtheirtypes,functions,andoperationmethods02Organizationstointroducetheschool'sorganizations,includingtheirtypes,functions,andoperationmethodsClubsandOrganizations02Unit2CanIHelpYou?Whencustomersenterthestore,theymayinquireaboutinformationabouttheproduct,suchasprice,size,color,etc.Thesalespersonshouldbeabletoprovideassistanceandanswerthesequestions.Basedoncustomerneedsandpreferences,storestaffshouldbeabletorecommendsuitableproducts.Thisrequiresthemtounderstandthecharacteristicsandadvantagesofdifferentproductsinordertoprovideusefuladvicetocustomers.Afterthecustomercompletesthepurchase,thesalespersonshouldassistthemwithcheckoutandpackaging.Thisincludesstepssuchascheckout,change,andpackagingtoensurethatcustomersleavethestoresatisfied.ProductconsultationProductrecommendationCheckoutandPackagingAttheStore123AttheRestaurantBookingandreception:Inarestaurant,bookingandreceptionarecrucialsteps.Thewaitershouldbeabletoacceptreservations,arrangeseating,andwelcomecustomerstotheirseats.OrderingandRecommendation:Afterthecustomersitsdown,thewaitershouldbeabletoprovideamenuandrecommendspecialtydishes.Theyneedtobefamiliarwiththevariousdishesonthemenuinordertoprovideprofessionaladvicetocustomers.Servingandservice:Onceacustomerplacesanorder,thewaitershouldensurethatthedishesareservedpromptlyandalwayspayattentiontothecustomer'sneeds.Theyshouldbeabletoprovideadditionalfood,drinks,orutensilsandsolveproblemsforcustomerswhenneeded.Bookingandreception:Inhotels,bookingandreceptionareequallyimportant.Thefrontdeskstaffshouldbeabletoacceptreservations,completecheck-inprocedures,andwelcomegueststocheckin.Provideinformationandadvice:Frontdeskstaffshouldbefamiliarwiththevariousfacilitiesandservicesofthehotelandbeabletoprovideusefulinformationandadvicetoguests.Thisincludesintroducingnearbyattractions,restaurants,andotherentertainmentactivities.Roomserviceandcleaning:Roomattendantsshouldbeabletoprovideguestswithbasicneedssuchascleanbedsandtoiletries,andensurethattheroomistidyandorderly.Ifguestsneedadditionaltowels,sheets,orotheritems,thewaitershouldbeabletoprovidetimelyassistance.AttheHotel03Unit3Howmuchisit?anactivityinwhichpeoplegotoastoretobuyclothesClothesshoppingchoosingclothingthatfitsone'sbodytypeandstylepreferencesFindingtherightfitbalancingthecostofanitemwithitsqualityanddurabilityQualityvs.pricetakingadvantageofseasonalsalesordiscountstogetbetterdealsSalesanddiscountsShoppingforClothesbuyingfoodandhouseholditemsfromastoreGroceryshoppingCreatingalistofneededitemstoensureallessaysarecoveredListmakingbasedonweeklyormonthlymedicalplans,purchasingthenecessaryingredientsMedicalplanningselectingfruits,vegetables,andotheritemsthatpromoteahealthylifestyleHealthychoicesGroceryShopping01020304CarbuyingResearchoptionsNegotiatingapriceVehicleinspectionPurchasingaCaraprocessofselectingandpurchasingavehicleforpersonalorbusinessusegatheringinformationaboutdifferentcarmodels,prices,andfeaturesNegotiatingwiththedealertogetthebestpossiblepriceforthecarinspectingthecar'sconditionandmechanicalsystemsbeforepurchase04Unit4IhaveaheadacheSummary:UnderstandthebasicknowledgeofdrugpurchaseanduseDetaileddescriptionClassificationofdrugs:prescriptiondrugsandover-the-counterdrugs,traditionalChinesemedicineandWesternmedicine,etc.Precautionsforpurchasingdrugs:Confirmthename,productiondate,usagemethod,anddosageofthedrug.Usageofdrugs:oral,topical,injection,etc.Sideeffectsandallergicreactionsofdrugs:Howtodealwithsideeffectsandallergicreactionsofdrugs.AtthePharmacySummary:Familiarwiththemedicalprocessandbasicknowledgeofdoctor'sdiagnosisandtreatmentDetaileddescriptionMedicaltreatmentprocess:appointment,registration,visit,examination,medicationcollection,andotherprocesses.Doctor'sdiagnosisandtreatmentprocess:Thedoctorinquiresaboutthepatient'scondition,conductsphysicalexaminations,diagnoses,andissuesprescriptions.Medicalprecautions:Howtodescribetheconditiontothedoctor,followthedoctor'sadviceandprescription.0102030405AttheDoctor'sOfficeSummary:UnderstandingthebasicknowledgeoforalhealthandvisitingdentistsDetaileddescriptionOralhealthknowledge:dailyoralhygiene,healthyoraldiet,etc.Theprocessofseeingadentist:appointment,registration,examination,diagnosis,treatment,andotherprocesses.Classificationandcausesoftoothache:Thecausesandclassificationsoftoothache,aswellascorrespondingtreatmentmethods.0102030405AttheDentist'sOffice05What'sthematterwithyou?BodyLanguageandNonverbalCommunicationNonverbalcommunicationreferstotheexchangeofinformationthroughlegalexpressions,eyecontact,post,style,andspatialrelationshipsBodylanguagecanexpressemotions,attributesandmessagesmoreeffectivelythanwordsIncrossculturalcommunication,itisessentialtobeawareofandsensitivetonon-verbalcues,asthesecanoftenaccommodatemessagesthataredifferentfromtheverbalmessageTheuseofbodylanguageandnon-verbalcommunicationcanhelptounderstandasenseofprofessionalismandbuildtrustinbusinessinteractions01020304Thetelephoneisaconvenientandeffectivewaytocommunicatewithclients,colleagues,andotherbusinesspartnersTelephoneCommunicationEffectivetelephonecommunicationskillscanenhancebusinessrelationshipsandimproveefficiency
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