微軟F12合作伙伴會議文檔課件

GrowYourBusinesswith:

MicrosoftDynamicsAX,

MicrosoftDynamicsCRM,and

MicrosoftSharePointSolutionsMichaelGriffiths,GlobalIndustryDirector,RetailElliottIchimura,GlobalIndustryDirector,ServicesMicrosoftCorporationDYN05AgendaServiceIndustriesRetailIndustryWrapWelcome&ObjectivesBusinessSolutionsfromMicrosoftPlatform+BusinessSolutionsLOBApplications–CRM,ERP,and“Custom”Productivity

Applications$29BMessaging&

Collaboration$21BEnterprise

DataMgt.$28BDeveloper

Tools$25BOperating

Systems$21B$103BSource:Forrester,USandGlobalITMarketOutlookMBSMSStackCross-productpartnerexpertisedeliveredbusinessprocessautomationthatimprovedNETresponsetimes

andsaved6.6percentinannualservicepersonnelhoursCustomerPortalDashboards,inventory,web

self-serviceCustomLOBappsFlexibleworkflowsandapprovalsHi-Tech+ITServicesCustomerCustomerIMPresenceinCRMRapidreportcustomizationWebserviceintegrationProductivitySuite(Office)DynamicsCRMCoreInfrastructure(WindowsServer)Custom.NETFrameworkDatabase/BusinessIntelligence

(SQLServer)Exchange&LyncSharePointDynamicsERP(AX)PlanningQuotationsOrdermgmt.360oacct.viewCustomercareSalesforecastsRecruitCandidate

Experience

Integrated

BusinessIntelligenceSupplyChain

&Commerce

VirtualTeamCollaborationExternalClearinghouse

Operations Company-specificProcessDesignCustomer-Interactive

Experience

Content-centric

ProcessAutomationIntegrate

&ExtendHRFinancePointofSaleManufacturingRetailHQProjectCustomerCareCitizenPortalSalesForceAutomationMarketingAutomationSRMExpenseHCMSalesandDistributionAdministrativeCoreIndustry

OperationalWorkloadsHorizontal

OperationalWorkloadsCRMWorkloadsLineofBusinessApplicationsServiceIndustriesArchitecture&EngineeringConstructionSpecialtyTradeContractorsCommercialRealEstateandPropertyManagementAdvertisingBroadcastFilmMusicPublishingSportsAccountingConsultingLegalITServicesOutsourced,Managed,

andDataServicesStaffingProfessional

ServicesAECand

RealEstateMediaand

EntertainmentTalent-driven,project-centricandintellectual-capitalintensiveDONOTCHANGEBLOCKCOLORSPerformanceManagementProfessionalServicesIndustryClient

RelationshipsSaleable

ExpertiseService

DeliveryFinancial

ResultsClientPullChanging

WorkforceCollaborativeExecutionAgileAdaptationFoundationalNeedsTransformationalTrendsDONOTCHANGEBLOCKCOLORSProfessionalServicesFirmSource:DrivingGrowthandProfitability:WhyGrowth-OrientedProfessionalServiceOrganizationsRequireIntegratedClient-Relationship,Resource,andFinancialManagementSolutions.KennedyConsultingResearch&Advisory,2011.Clientacquisitionand

relationship/retention

management

systemsTalentacquisition

andproject-

baseddeploymentEngagement-centricfinancialcontrols,

reportingandriskmanagementOperations-orientedfinancialcontrols,

reportingandriskmanagement“RecognizingtheCEO/ManagingPartnerofaPSObearsultimateresponsibilityforthefirm’sperformance,otherkeyPSOleadershippositionsmustworkinconcertwithintegratedbusinessapplicationstoprovidecompleteandcrystalclearvisibilityandcontrolacrosstheenterprise.”-KennedyConsulting

Research&AdvisoryInputResponsibilitiesforPSOLeadershipandRoleofBusinessSystemsProfessionalServicesFirmLevel5Level4Level3Level2Level1Bid-to-Winratio(per10bids)4.374.965.486.176.36EmployeeAnnualAttrition9.1%8.7%5.7%5.7%5.5%EmployeeUtilization65.5%69.0%67.4%76.6%84.1%ProjectsDeliveredOn-time67.1%71.6%82.6%85.5%91.4%AnnualRevenueperEmployee(k)$104$145$195$203$261EarningsBeforeIncomeTaxes,Depreciation&Amortization(EBITDA)4.7%11.7%14.5%18.7%28.9%Source:The2012ProfessionalServicesMaturity?ModelfromSPIResearchOn-time

deliveryProject

MarginBacklogEBITDABid-to-WinResource

Mgmt.BillRatesAttrition“Maturityisdeterminedthroughalignmentandfocusbothwithinandacrossfunctions.”AtLevel4theorganizationhasimplementedstructuredbusinessprocessesandutilizesintegratedinformationsystemstoassurethereis“oneviewofthebusiness.”Maturity&PerformanceDONOTCHANGEWHEELORBLOCKCOLORSProfessionalServicesFirm“InformationTechnology(IT)isbecominganincreasinglycriticalcomponentofPSOsuccess….SPIResearchbelievesoneofthebestwaystoimproveorganizationalperformanceistodeployintegratedapplicationstofacilitatedecision-making.”Source:The2012ProfessionalServicesMaturity?ModelfromSPIResearchw/FinancialsPractice

DevelopmentMarketing

EffectivenessSales

ProductivityClient

ResponsivenessProfessional

DevelopmentService

DeliveryKnowledge

ManagementFirm

AdministrationPractice

DevelopmentBusinessSolutionsforServiceProfessionalsStoprebuildingthewheelandtakefulladvantageofyourfirm’sintellectualcapitalwithproventoolstocapture,find,shareandreuseinformation.Closemoredealsfasterandgrowclientwalletsharewithinsightful,timelyandcontextualresponsesthatbuildtrustandannuitybusiness.Attract,develop,andretainthebestandbrightesttalentbyprovidingexpertise-buildingexperiencesthatoptimizecareerandutilizationobjectives.Knowhowyourcomplexbusinessisperformingwithanytimeanywhereaccesstoessentialmetricsandrole-specificbusinessprocesses.Deliveraspromisedandturnclientsintoenthusiasticreferralsthroughoptimizedserviceplanning,engagementandexecution.DONOTCHANGEBLOCKCOLORSORSLIDEBUILD–COMPLEXBUILDBusinessSolutionsforServiceProfessionalsService

DeliveryProjectquotationProjectplanning

andmanagementProjectbudgeting

andcostcontrolTimeand

expenseReportingComplexinvoicing

andbillingServiceorders

andcontractsServicecalls

anddispatchingRepairmanagementServicesubscriptionsAnalyticsandKPIsProfessionalDevelopmentRecruitingandonboardingCompetencyassessment

andtrackingSkillandavailabilitydrivenprojectassignmentPerformancemanagementCompensationand

incentivemanagementPractice

DevelopmentClient/prospectmanagementLead/opportunitymanagementProposalmanagementBrandassetsandtemplatemanagementMarketingautomationAnalyticsandKPIsKnowledge

ManagementRFI/RFPmanagementandcontentco-authoringEnterprise-widecontentmanagementandsearchInternal/external

socialcomputingTeamworkspacesProcesslibraries

andvisualizationsFirmAdministrationGL/AR/AP/FATaxManagementPayroll(US)Treasury&BankingManagementdashboardsFirmandpracticereportingComplianceand

internalcontrolsRevenue&costaccountingBudgetingandforecastingProcurementandsourcingVendorManagementAllEssentialBusinessProcesses–OneFamiliarUserExperienceDONOTCHANGEBLOCKCOLORSBusinessSolutionsforServiceProfessionalsService

DeliveryProfessionalDevelopmentPractice

DevelopmentKnowledge

ManagementFirmAdministrationProvenCustomerSuccesses

OpportunitytoShowcasePartnerSolutionsDONOTCHANGEBLOCKCOLORSHigh-TechCompany

CutsCosts,BoostsEfficiency,andImprovesCommunication

andCollaborationServiceProvider

RespondstoClientsFasterwithSocialNetworking

andCo-AuthoringCommunicationsFirmTransformsBusinessCulturewith

CollaborationFrameworkArchitectureFirmStrengthensProjectManagementwithIntegratedSolutionPostAcquisition,

iGATEConsolidatesMultiplePortalstoImproveEfficiencyITServicesFirmDeploysModernERPSolution,CutsSupportCosts

by$400,000IntegratedEngineeringServicesBusiness

UnitImproves

BusinessOperationsBusinessSolutionsforServiceProfessionalsRFI/RFPprocess,templateandcontentintegrationClient-facing

value-scorecardandrelationshipexperiencesSelf-service

whitespaceanalyticsPracticeDevelopmentRFI/RFPprocess,templateandcontentintegrationMySiteintegrationIndustry-specificmetadataandcontenttypesFASTSearchintegrationforclientandprojecthistoryandartifactsKnowledgeManagementRFI/RFPprocess,templateandcontentintegrationContractandchange

ordermanagementVertical-specificteam-sitetemplatesandlearningProcesslibraryandvisualizationintegratedwithCRMandERPServiceDeliveryProfessionalDevelopmentFirmAdministrationOnrampsandNextRevenueOpportunitiesforPartnersCultivateuniqueexperiencesCapitalizeonand

catalyzetalentCompresstimeto

insightandactionDONOTCHANGEBLOCKCOLORSRetailAutomation

toEmpoweredAverageConsumertoEmpoweredConsumerMulti-Channelto

Omni-ChannelCompany’sChannel

tomyChannelSocialNetworkto

SocialCommerceMassMerchandisetoPersonalMerchandiseLocalBusinessto

GlobalBusinessTopofMindforRetailers–EmpoweredConsumers&RevolutionaryChangePersonal

YouKnowMefrommassmerchandise

topersonalmerchandiseSeamless

MyChoice,MyChanelfromthecompany’schanneltomychannelDifferentiated

IThinkofyouFirstfromstandard

tostandoutTheCompleteShoppingExperiencePersonallyRelevantIncreaseyour

employeesproductivityandeffectivenessAgile&OpportunisticAnticipateTrends

&CapitalizeonOpportunities–wherereactingstopsandstrategicstartsConnected

withoutcompromiseWhattheywant–

how,when,andwhere

theychooseTheDynamicRetailerRetailHeadquartersSupplyChainIntegrationSupplyChain

VisibilityFinancialsWarehouse

ManagementStoresCatalogKioskMobileConsumersCorporateAccountsWebMicrosoftDynamicsforRetailTheScaleofOurSuccessThoughtLeadershipRecord

PressCoverageCustomerMomentumRapidGrowthGlobalFootprintEPG+ServicesAlignmentRetailPOVSIIntegrationMicrosoftDynamicsRetail……MAINTAINCONSISTENCYINUSINGGRAYSCALEFORLOGOS“Theproduct'senhancedflexibilityandusabilitywillpositionitwellindealsatthemarginsoftheenterprisecategory—companieswith$500millionto$2billion

inrevenues.”PaulHamerman,

ChinaMartens,

ForresterResearchInc.,

May2011”MicrosoftCommitstoERPintheCloud”MSFTTop3Overall#1inRoadmap#1inStrategyandVisionForresterPOSWave2012*WhatTheAnalystsAreSaying–Retail“DynamicsAXforRetailisagreatexampleofMicrosoft’sapproach

toenterprisesuccess:focusonusabilityandintegration”

NucleusResearchReportNote,MicrosoftDynamics2012forRetailWhatTheMarketisSaying–Analysts“Microsofthasthemostimpressiveproductroadmap,socialnetworkingintegration,andmobility,aswellasthemostcomprehensiveapproachtomulticurrency.Asmightbeexpected,italsooffersthestrongestuserinterfaceconfigurabilityandpotentialwithMicrosoftSurfaceforevenmoreseductiveconsumerengagement”

ForresterPointofServiceWave,June2012

“Microsofthasofficiallyputtheindustryonnoticethattheyareaforcetobereckonedwithinthebusinessapplicationsspace”KevinSternekert,GartnerRetailAnalyst

“MicrosoftDynamicsAX2012forRetailispartofacomprehensivestrategicvisionforourcompany,whichseesMicrosoftasakeypartnerforstability,trustandinnovation”DidierPapaz,CEO,Optic2000Group“WechoseMicrosoftDynamicsAX2012forRetailbecause

itprovidesuswithascalableplatformtosupportourfuturegrowth,andadifferentiatedcustomerandsalesassociateexperienceatthepoint-of-sale”PattyWade,CIOandVPofStrategy&Technology,MattressFirmWhatTheMarketisSaying-CustomersMAINTAINCONSISTENCYINUSINGGRAYSCALEFORLOGOSInnovationinE-CommerceTheSituationTodayforManyRetailersRetailHeadquartersFinancialsWarehouse

ManagementStoresConsumersWebOnlineChannelManagementRetailerOnlineConsumerAXCustomerExperiencePortal(SP-IEG/FAST)ProductCatalogPublishedtoSPCustomerInteractswithCEPOrderReturnedtoDynamicsAXDynamicsAXERPServices(Pricing,SalesTax,Shipping)OrderFulfilledfromAXDynamicsforRetail/CustomerExperiencePortalIntegrationScenarioRetailHeadquartersSupplyChainIntegrationSupplyChain

VisibilityFinancialsWarehouse

ManagementWithDynamicsforRetail…ConsumersWebStoresDifferentiationinOmni-ChannelRetailCustomerBenefitsFromaSharePoint/AXcompeteperspective:NoSharePointcompetitorcurrentlyhasERPintegrationOOBforcatalogpublishing,orderfulfillment

andcommerceservicesNoAXcompetitorcancurrentlymatchthelevelofintegrationandfeaturesetofacombinedAXand

SharePointonlinechannelsolutionCentralizedManagement

ofallRetailDataInteractiveCross

ChannelExperiencesLeverageExisting

Businessworkflows

acrossallChannelsApackagedandsupportedintegrationacrossSP/AX?ChangestheGame?withanallMicrosoftOnlineCommercevaluepropInvitationtoPartnerExpand&GrowviaIndustryDoyougotomarketbyindustry?Doyouwanttogodeeper?Expandwithin?Contact:Retail:DynamicsRetail@

ServiceIndustries:MBSServiceIndustries@PartnerCallstoAction

KeyActions,ResourcesandWPCSessions/ActivitiesEvaluatethissession–atanyCommNetstation,fromyourownPCormobiledevicePeer-2-Peer–Partnerwithindustry-alignedSharePointandDynamicscounterpartstocraftjointsolutionsDynamicsforindustry:

Retailwebinars:http://Bit.ly/DynamicRetailerServiceIndustriesVirtualSummit:

http://bit.ly/GHU71vRetai