餐飲英語服務流程

CateringEnglishServiceProcessIntroductiontoCateringServicesCateringserviceprocessCommonEnglishforCateringServicesCateringserviceetiquetteImprovethequalityofcateringservices01IntroductiontoCateringServicesTheImportanceofCateringServicesMeatQualityCateringservicesprovidehighqualityfoodandbenefitstomeettheneedsofcustomersConventionCateringservicesofferconventionforcustomerswhodonothavetimetopreparefoodordonothavethefacilitiestodosoVarietyCateringservicesprovideawidevarietyoffoodandbenefitstocattodifferenttaxesandpreferencesFlexibilityCateringservicescanbecustomizedtomeetspecificrequirements,suchasdietaryrestrictionsorspecialeventsThebasicprinciplesofcateringservicesHygieneCateringservicesmustmaintainhighstandardsofhygieneandcleanlinesstoensurethesafetyoffoodandbeveragesServiceCateringservicesmustprovidefriendly,effective,andprofessionalservicestoensurecustomersatisfactionQualityCateringservicesmustprovidehighqualityfoodandbenefitsthatarefresh,tasteful,andpresentedattractiveValueCateringservicesmustoffergoodvalueformoney,improvingqualityfoodandbenefitsatreasonableprices02CateringserviceprocessThecustomercontactsthecaterertoinquireaboutthemenu,prices,andotherdetailsTheycanbookonlineorbyphoneBookingThecaterer'sstaffwelcomesthecustomer,checkstheirbookinginformation,andprovidesanyadditionaldetailsabouttheeventorOccasionReceiptBookingandReceiptMenuSelectionThecustomerselectsthedishestheywantfromthecaterer'smenuTheycanchoosefromavarietyofoptions,includingappearances,maincourses,anddessersSpecialRequestsIfthecustomerhasanydietaryrestrictionsorpreferences,theyinformthecaterersothatthecaterercanadjustthemenuaccordinglyOrderservicePreparationThecaterer'skitchenstaffpreparesthefoodaccordingtothecustomer'sordersandanyspecialrequestsTheyensurethatthefoodisfresh,delicious,andpresentedattractiveDeliveryThecatererarrangementsforthefoodtobedeliveredtotheeventlocationThedeliverystaffensuresthatthefoodishandledcarefullyanddrivesinatimelymannerMealdeliveryservicePaymentThecustomerpaysfortheirorderattheendoftheserviceThecatereracceptscash,debitcards,orcreditcardsThankYouAfterpaymentisprocessed,thecaterer'sstaffthankthecustomerfortheirbusinessandinquireabouttheirsatisfactionwiththeserviceandfoodCheckoutandThankYou03CommonEnglishforCateringServices輸入標題02010403CommontermsforbookingandreceptionBooking:"Iwouldliketoreserveatablefortwoat8pmonFriday.""I'msorry,butcancellationsmustbemade24hoursinadvance.Therewillbea$20servicefeeforlatecancellationsornoshows."Cancellation:"Ineedtocancelmybookingfortonight.CanIgetarefund?""Yourbookingisconfirmed.WewillreserveatableforyouonFridayat8pm."Ordering"Iwouldlikethegrilledsalmonandaglassofredwine."Server"Wouldyouliketostartwithanappetizer?Wehaveadeliciouscrabcake."Customer"No,thankyou.Justthemaincourse."Server"Certified.Yourorderwillbereadyshortly."CommontermsfororderingservicesCommonTermsforMedicalDeliveryServices"Iwouldliketoorderapizzawithextracheeseandanchors."Delivery"Myhome,please.Theaddressis123MainStreet."Customer"Alright,yourorderwillbethereinabout30minutes."Driver"Sure,thatwillbe$12.50."Doyouwantitdeliveredtoyourhomeoroffice?“DriverGratitude"Thankyouforthewonderfulmeal.Iwilldefinitivelycomebackagain."Waiter"Hereisyourreceipt.Thankyoufordiningwithus."Customer"Yes,please.AndcanIgetareceipt?"Checkout"CanIgetthecheck,please?"Waiter"Hereisyourcheck.Wouldyouliketosplitit?"Commonphrasesforcheckoutandgraduation04CateringserviceetiquetteGreencustomerswarmandwithasmileUsepoliticalgreetingsandexpressionstomakecustomersfeelwelcomeIntroductionmenuitemsInformcustomersabouttheavailableoptionsandansweranyquestionstheymayhaveProvidetablesettingEnsurethattablesaresetproperlywithcleancorners,napkins,andglassesPolehospitalityListenactivelyPayattentiontowhatcustomersaresayingandensuringthattheyareunderstandingConfirmordersRepeatordersbacktocustomerstoavoidanymisunderstandingsSpeakclearlyandslowlyUsesimplelanguagetocommunicatewithcustomersandrepeatordersifnecessaryEfficientcommunicationDealingwithunexpectedsituationsNotifycustomerspromptifthereareanychangestothemenuoringredientsusedAdapttochangesinmenuitemsoravailabilityApologizerecentlyandtrytoresolveanyissuesthatmayariseHandlecomplaintsProvidepromptassistancetoensureasmoothdiningexperienceReactquicklytospillsorotheraccidents05ImprovethequalityofcateringservicesVSProvideregulartrainingtoimprovetheEnglishcommunicationskillsofcaringemployeesThisincludesbasicmeetings,menuitemdescriptions,andhandlingcustomerrequestsHiringstandardsSethighstandardsforHiringnewcategoryemployeesEnsurecandidateshavegoodEnglishlanguageskillsandpriorCateringexperienceEmployeetrainingImproveemployeequalityStreamlinedordertakingImplementaneffectivesystemfortakingordersfromcustomersThiscouldincludeusingelectronicmenuorhavingadesignedpersonresponsiblefortak