餐廳英語培訓課件

RestaurantEnglishTrainingCourseware延時符Contents目錄CommonEnglishvocabularyusedinrestaurantsCommonEnglishpresencepatternsinrestaurantsRestaurantServiceEnglishDialogue延時符Contents目錄Ordering:LookatthemenuanddecidewhatyouwanttoorderIfyouneedhelp,askthewaiterforrecommendationsorassistanceThroughrole-playinggames,studentssimulaterestaurantwaitersandcustomers,practicingcommunicationskillswithdifferentcustomersandtheirabilitytocopewithunexpectedsituations.延時符01CommonEnglishvocabularyusedinrestaurantsAppetizers:Snacks,appetizersMaincourse:MaincourseDesserts:DessertsFoodrelatedvocabularySoupSalad:SaladSidedishes:sidedishesFoodrelatedvocabularyMeat:MeatFish:FishPoultry:PoultryVegetarianoptions:Vegetarianoptions01020304FoodrelatedvocabularySoftdrinks:SoftdrinksCoveragerelatedvocabularyCoffee:CoffeeCoveragerelatedvocabularyTea:TeaWine:WineCoveragerelatedvocabularyBeerCocktails:CocktailsCoveragerelatedvocabularyJuice:JuiceCoveragerelatedvocabularyMilkCoveragerelatedvocabularyWater:CoveragerelatedvocabularyFork:ForkKnife:KnifeSpoon:SpoonTablewarevocabularyPlate:PlateMug:MugGlass:GlasscupTablewarevocabularyCup:CupNapkin:NapkinTablewarevocabularyVocabularyrelatedtorestaurantdepartmentsChef:ChefFrontdesk:FrontdeskHost/Hostess:GreeterDishwasher:DishwasherWaiter/WaitressBartender:Bartender延時符02CommonEnglishpresencepatternsinrestaurants010204Orderingpresencestructure"Iwouldlikethechickencurrent,please."Orderingdrinks:"Aglassoflemon,please."Specialrequests:"CouldIhavethesteamedcookedmediumrare,please?"Orderingforothers:"Shewouldlikethefishandchips."03Inquiryaboutavailability:"Doyouhaveanyvegetableoptions?""Isthereanyneedforbutterinthecookies?""Isthereanydayinthelasagna?"Inquiryaboutsubstitutions:"CanIswapthefriesforasalad?"InquiryaboutdemandpresencestructureRecommendationdissses:"Thelambshanksarereallypopular.""Irecommendthesoupbecauseit'sveryseasonal."Recommendeddrinks:"Themangosmoothieisreallyrefreshing."AttemptingtoEncourage:"Youshoulddefinitivelytrytheblackenedsalmon."RecommendedpresencepatternsSentencepatternsofgravityandtopology01"ThankyoufortheExcelservice."02Apologizingformisses:"I'msorry,thereseemstobeamisswithyourorder."03"It'sokay,Iunderstanditcanhappen."04Offeringcompensation:"Asagestureofgoodwill,wewouldliketogiveyouafreedesk."延時符03RestaurantServiceEnglishDialogue"Hello,welcometoourrestaurant.Wouldyouliketoseeourmenu?""Pleasetakeyourtimeandchoosewhatyoulike."Orderservice"Isthereanythingspecificthatyouwouldliketoorder?"AwarmandfriendlywelcomemessageWelcomeguestsServingDishes"Whatkindofmaincoursewouldyouprefer?""Wouldyouliketostartwithsomethingtodrink?""Doyouneedanysubstitutionsormodificationstothemenu?"AccuratelyandaccuratelydeliverfoodPolitelyaskguestsfortheirorder010302040501030402"Hereisyourstarter,wouldyouliketotryit?""Yourmaincoursewillbeservedshortly.""Thisdishispreparedaccordingtoyourrequest."Politelyinquireabouttheguest'scheckoutCheckoutservice"Thetotalcomesto[amount].Isthatcorrect?""Thankyouforyourpayment,wehopetoseeyouagainsoon."DropoffservicePolitelybidfarewelltoguests"Thankyouforchoosingourrestaurant,wehopeyouenjoyedyourmeal.""Isthereanythingelseyouneedbeforeleaving?"RestaurantEtiquetteandCultureWesternTableEtiquetteReservation:ItisrecommendedtomakeareservationinadvancetoensureatableatabusyrestaurantCalltherestaurantoruseonlinebookingplatformsArrival:BeontimeforyourreservationandlettherestaurantknowifyouwillbelateIfyoucannotmakethereservation,calltocancelassoonaspossibleSeating:WaitforthehostorhoststoseatyouIfyouareshowingtoatable,waitforthemtopulloutyourchair0102030405"Welookforwardtowelcomingyouagaininthenearfuture."延時符04Ordering:LookatthemenuanddecidewhatyouwanttoorderIfyouneedhelp,askthewaiterforrecommendationsorassistanceTablesettings:InWesternculture,theforkisplacedontheleftsideoftheplate,knifeontheright,withtheknifeblademanufacturingdownThespoonisplacedabovetheplateOtherculturesmayhavedifferenttablesettingconditionsOrderofdishes:InWesternculture,attendeesareusuallyservedbeforethemaincourseInsomecultures,themaincourseispreservedfirst,followedbysidedishesorappearancesDifferencesinCateringCulturePaying:Whenyourmealisfinished,askforthecheckIfyouneedtoaddanythingtothecheck,letthewaiterknowbeforetheybringthecheckPayatthecounterortabledependingontherestaurant'spolicyPaying:Whenyourmealisfinished,askforthecheckIfyouneedtoaddanythingtothecheck,letthewaiterknowbeforetheybringthecheckPayatthecounterortabledependingontherestaurant'spolicyTableconversation:InWesternculture,itisconsideredimportanttotalkfluentlyorusecellphonesatthetableOtherculturesmayhavedifferentexpectationsabouttableconversationetiquetteServiceattitudeandcommunicationskills03Groupsimulationdialogue01Communicationskills:WaitersshouldbeabletocommunicateeffectivelywithcustomersinEnglishTheyshouldbeabletounderstandandanswerquestionsaboutthemenu,specialties,andotherrequests02PracticalexercisesandsimulateddialoguesServiceattribute:Waitersshouldbefriendly,politeandattentiveTheyshouldmeetcustomers,answertheirquestionsandensuretheirsatisfaction0102Studentsaredividedintogroupstoengageinsimulatedconversations,simulatingreal-liferestaurantscenes,practicingcommonexpressionssuchasordering,inquiringaboutdishes,andrecommendingdishes.RoleplayinggamesTeachersprovidefeedbackandcorrectpronunciation,grammar,andexpressionmethodstoimprovetheaccuracyandfluencyofstudents'oralexpression.延時符05Throughrole-playinggames,studentssimulaterestaurantwaitersandcustomers,practicingcommunicationskillswithdifferentcustomer