商務英語視聽說單元

商務英語視聽說

Unit1

PartIListeningandSpeaking

Task1

Qi.

IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iaman

outgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,I

neededto?finishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonal

skillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.

DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincluded

offeringfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphone

calls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,I

willbeveryhappy,too.

Q2.

Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworking

withpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingand

coordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.

??????SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnow

tryingtoimprovebylearningfromothers.

Q3.

Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebest

motivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,high

jobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.

Careerdevelopmentisveryimportantfor?mewhenchoosingajob.FromwhatIknow,

Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanand

individuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelike

me.

Task2

Isthatyourwife,Mr.Carter?Sheissobeautiful.

Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.

Couldyoutellmehowmuchthenewjobpays?

Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourown

needsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectsto

discussthem.

Whataboutthepaidholidays,insurance,andthingslikethat?

Howmuchtimewillittakefbrmetobepromotedhere?

Butinwhichcitiesdoyouhaveyourbranches?Andwhereisyourcompanybased?

Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingthe

interviewerthatyouhaven'tdoneyourhomework.

PartIILanguageFocus

Name:CaiNing?

Personality:serious-minded;calm;humorous;easy-going

Strengths:theabilitytoworkwithalltypesofpeople

Weakness:perfectionist;impatient

Workexperience:sixyearsffinancialindustryexperiencewithseveralcompanies;twoyears'

experienceinaninvestmentbank

Qualification:graduatedfromPekingUniversityin2001majoringinaccounting;fluent

English;bookkeepingandaccountingproficiencyinEnglish.

Reasonsforleavinglastjob:wanttofindajobthatischallenging.

Questionsaboutthejob:WouldIbeabletoworkabroadinoneofyouroverseasbranches?

PartIIIViewingandSpeaking

Video1

Reasonsforjoiningthecompany?ItisoneoftheleadinginternationalconsultantcorporationswhichcametoChina

afterChinaenteredWTO.Workinginthiscompanywouldgivehimthebestchance

tousewhathehaslearnedatuniversity.

RelevantworkexperienceHewasinvolvedinafactoryrestorationinNanjing.

QuestionsArethereanyopportunitiesforChineseemployeestobetransferredtothehead

officeinNewYorkorotherbranchofficesaroundtheworld?

ResultoftheinterviewChenBowillbenotifiedofthefinaldecisionbyFriday.

Video2

1.??F??T??F??F??T

2.??1)SalesManager

99999999992)Five

??????????3)BrandManager

??????????4)biscuits

??????????5)BusinessAdministration

??????????6)oralEnglish

IVCaseAnalysis

Hint:

Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.

Thingswentwrong:

1.Usefillerwords("youknow")toomanytimes.

2.Bad-mouthformeremployer.

3.Inappropriateanswerstointerviewer'squestions,eg,“Iwouldratherliketoestablishmy

owncompany”

4.Askinappropriatequestions,eg."CanItaketimeoffforvacation?”

5.Self-conceit——“Ihavenoweakness”.

6.Toomuchemphasisontravel.

ScriptsUnit2

PartIListeningandSpeaking

Task1

1)Ihaven'tseenyoufbryears.

2)Whatdoyoudonow?

3)I'mintheResearchandDevelopmentDepartment.

4)Iknewyou'ddosomethingverychallengingandcreative.

5)Isometimesstayintheofficeafterworktodealwithunfinishedtasks.

6)Iamstilltheaccountantofthatcosmeticscompany.

Task2

1)personnelmanagement

2)developingmarkets

3)planning

4)execution

5)salestargets

6)teamperformance

7)customerbase

8)customersatisfaction

9)selecting,developingandmanaging

10)cost-effective

1l)ontime

12)ofgoodquality

13)humanandmaterialresources

14)trainingneeds

15)continuousimprovement

PartIIViewingandSpeaking

Video1

1.CarolineClinton:financialaccounts

LucyWhite:dataprocessing

AdaBalck:managementaccounts

2.?????Administration;Marketing;Engineering;ProjectPreparation;Accounting

Video2

1.?????self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,Public

RelationsManager

2999999

NamesLikesDislikes

Jerome?makingalotmoremoney;havinglotsofindependenceindoingthingsfeeling

tiredsometimes

Robinhavingbeentoalotofplacestoomuchtraveling;havingverylittletimeto

spendwithhisfamily

Colingoodsalaryandbenefitsnoisyworkenvironment;seldomhavingthe

opportunitytogoout

Franknewchallenges;alotofexperience?

Janet?meetingalotofnew&interestingpeopleoftenhavingdinnerpartiesinthe

evening;havinglittletimewithherfamilyandbaby

Unit3

PartIWarm-up

1)ensuresmoothbusinesscommunication

2)thepurposeofyourcall

3)allthedocumentsyou'llneed

4)scheduleaspecifictime

5)alldistractions.

6)confirmthatyouhaveunderstoodeachpoint.

7)interruptions.

8)strongaccent.

9)yousoundpoliteandagreeable.

10)theoptionalchoicemethod,

11)lengthycalls.

12)smilewhileyouaretalking.

PartIIListeningandSpeaking

Task1

FFTTFTFF

Task2Leavingamessage

MessageNote

To:LouisePaulson

From:PaulJackson

Phone:979?326-8965

Message:RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesome

changestotheorder.It'surgent.

Takenby:Roy

PartIIIViewing&Speaking

Video1

199999PFTTF

2.?????Message1)Willyoutellhimthatwe'vejustreceivedyoursampleofthenew

assemblycoffeetableandarequitehappywithit?

Message2)PleasetellMr.Matthewswe9requitehappywiththequalityanddesignofthe

table,butthepriceistoohigh.Weneedsomenegotiationonit.

Message3)PleaseinformMr.MatthewsthatIwon'tbeabletogettoyourcompanyearlyon

Saturdaybecauseoftherailstrike.Iprobablywon'tarriveuntilthatafternoon.

Video2

1.

1)A2)C3)C4)C5)B6)C?

2.

l)“Holdon,please.Tilconnectyou.^^

2)'Tmafraidyou'vedialedthewrongextension.

3)“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller'sextension,please?”

4)"I'mverysorry,Ididn'tnoticethat.Filputyouthroughrightnow.Pleasewaitaminute.”

5)"It'smeagain-Ms.Mandel.TmstillhavingtroublegettingthroughtoHenryMiller...

Canyouhelp?”

6)“Oh,I'mterriblysorryforthetrouble?9

Unit4

Task1

1

Formal

*Goodafternoon,Tdliketocallthemeetingtoorder.

*Firstofall,let'sdiscuss...

2

Informal?

*OK,everyoneishere...

*So,whydon'twestartwith...

3

Informal

*Right,youknowwhywearehere.

*Maybeweshoulddoitlikethis...

4

Formal

"WelcometoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.

*Todayourpurposeisto...

5

Informal

*Right,lefsgetdowntobusiness...

*Isuggestwedealwiththat...

6

Formal

*Well,gentleman,it'sapleasuretobeheretoday...

*Fdliketostartwith...

Task2

1)Arriveatthemeetingaheadofschedule.

2)Considerusingataperecorder.

3)Useaconsistentformat.

4)Followtheagenda.

5)Beconcise.

6)Listspecificoutcomes.

7)Afterthemeeting,writeameetingreportfromyournotes.

PartIIViewing&Speaking

Video1

FFFTF

Video2

1)Tofigureoutthereasonforthesalesdropandtheactionstobetaken.

2)Thesalespeoplearenotverymotivated.

3)No,becausethesalesquotasareprettyhigh.

4)Heproposestolowerthequotas.

Unit5

PartIListeningandSpeaking

Task1

CBBCA

Task2

l)dailyroutineintheoffice

2)whetherthevisitorhasanappointmentornot

3)greetthevisitor

4)thevisitor'sname,titleandposition

5)apologizeandmakesomesuggestions

6)expressregretandexplainwhy

7)date,time,nameandthefirmthevisitorworksfor.

8)considerateandwarm

9)keepthevisitorfullyinformedofthesituation.

PartIIViewingandSpeaking

Video1

l)Georgeistravellingonbusiness.

2)Hewillstayforaboutaweek.

3)Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.

4)Hislaptopcomputerisinthebag.It'sduty-free.

5)No,goodforpersonaluseratherthancommercialusearenotsubjecttoduty,andtheyare

withinthelimit.

Video2

l.F??2.T??3.F?4.F??5.F

6.F???7.T??8.F?9.T??10.F

Unit6

PartIListeningandSpeaking

Task1

1.wearehiringfor

2.businesssoftwareandconsultingservices

3.4,000

4.largecorporations

5.90milliondollars

6.prettyfast

7.29

8.alargeprojectforabank

Task2

CompanyProfile

1)MonicaLi

2)ManagerofthePRDepartmentofOracleChina

3)enterprisesoftwarecompanyintheworldthefirst

4)globalsoftwaregiantinChina

5)1977

6)California

7)42,000

8)11billiondollars

9)1989;setupBeijingOracleSoftwareSystemsCo.Ltdin

10)1991.

11)Chengdu.

12)educationandsupportservices.

PartIIViewingandSpeaking

Video1

BADEC

Video2

ThethingsthatJoanCopperdoesbadly

Shedoesn'tconsidertheaudience

Shedoesn'thaveclearobjectives

Herpresentationisn'twell-prepared

Thereisn'taclearstructure(beginning,body,end)

shedoesn'tspeakclearly

shedoesn'tspeakattherightspeed

shedoesn'tmaintaineyecontactwiththeaudience

shedoesn'tappearconfidentandpositive

thevisualaidsaren'tclearandhelpful

shedoesn'tusetheequipmentprofessionally

Unit7

PartIListeningandSpeaking

Task1

120CM130CM

43KG54KG6KM/H

1.smaller2.people-friendly3.armmovement4.heavier5.itscontroller

6.atwill7.totalcontrol8.turn

Task2

Smallandelegant

Easytosetup:allyouneedisatouch-tonephone;aseasytouseasmakinganormal

telephonecall

Full-colormotionvideo;adjustablepicturesetting;goodaudioquality;previewmode;

privacymode

Onaspecialoffer

PartIIViewingandSpeaking

Task1

1.Price2.discount3.after-salesservice3.money-backguarantee4.delivery5.warranty

Task2

1.$22002.threeyears3.224.205.freeforthreeyears,$150/yearafterthreeyears6.within

threeweeks7.within24hours

Unit8

PartIListeningandSpeaking

Task1

1.remainedflat2.wentup3.rosereachedapeak4.updowndropped

Task2

Thegrowthtrendmorethan37%thepersistenthighpriceRMB48millionaccountedfor

40.6%domesticroutesRMB16869million

PartIIIViewingandSpeaking

Video1

Task

1.increasedsignificantly

2.opened

3.droppedby50%

4.continuestorise

5.growsfast

6.developed

Video2

Task1

ABDFG

Task2

1.annualturnover

2.profit

3.totaloutputofwashingmachines

4.marketshareofrefrigerators

Unit9

1.ListeningandSpeaking

Task1

FFTFFT

Task2

newreputationworldleadersladdies'sclubs835latest

2.ViewingandSpeaking

Video1

Task

CBCAC

Video2

Task

ACBAB

Unit10

1.ListeningandSpeaking

Task1

sampletradetermsscopeofitsbusinessinitiatingthebusinessnegotiationprocess

classifiedgeneralinquiriesquotationsfbrcertainarticlespackingconditions

specificinquiriesregularcustomersgeneratedrepresentative

Task2

l)Steelscrewsinallsizes.

2)Becausethesupplierisabletosupplylargerquantitiesatmoreattractiveprices.

3)CIF.

4)Helooksforwardtothesupplier'soffer.

2.ViewingandSpeaking

Video1

Task

renttohisguestsquotearoundthecorneraletterofcredit$6500

10percentage$7850twotothreeweeks

Video2

Task

CACBC

Unit11

1.ListeningandSpeaking

Task1

firmorderacceptancetermsandconditionstermsofpaymentbindabide

by

terminatearbitration

Task2

BCAB

2.ViewingandSpeaking

Video1

haveaproblemwithprotectscostdecorativeEuropeantastesLong-distance

SalesIncreaseretailersLogo

Video2

BranGiftsZWS10A1000Cartons$18XG7bownboxSeptember10,

2005

Toronto110%oftheinvoicevalueagainstallrisksConfirmed,irrevocable15th

QuanlityandQantity

Unit12

Listeningandspeaking

Task1:

Banktransferthebeneficiarythepayinginstructionslocalbank

whenthesizeofpaymentisnotattractiveenough

theshippingdocumentscreditratingexporter

Task2:

Applicant1beneficiary824openingbank7

confirmingbank

Video1

task:

Alumpsumpaymentpaymentbyinstallmentscashanddeliveryadvance

paymentfinalacceptanceonemonthofthefinaldelivery

Video2

task:

AustraliaSB-87654US$5000052100allowed

January18.2006beneficiary^15days

Unit13

Listeningandspeaking

Task1:

Competitivepricegettothemarketmarketingchannelsendusers

Loseout

Task2:

Within3monthsafterthecontractissignednoinJulyinmid-June

Shippingspacefullybooked

Video1

task:

Partofourworkshop10daysabackingofordersfullcapacity

InstalledSeptember20thguaranteewon'tbecompleteonwardtransport

Thelastpossibledate

Video2

task:

TFFTF

Unit14

Listeningandspeaking

Task1:

Theinsurancecompanyortheshippingcompany

Completeandclearproofprovidedbycompetentinvestigatingauthority

Bymakingarefundandcompensatingforotherdirectlossesorexpenses,sellingthegoods

atlowerprices,orreplacingthefaultygoods.

Task2:

Complaint1:

Davidbrown3adistribution

Almost30%ofthegoodsweredamagedinonewayoranotherwithdrawpaymentuntila

solutionhasbeenworkedoutcallhimback

Complaint2:

Mrs.McCallACCcompanyqualitynotthesameasthesamplessendthewhole

lotback0181-993-4215:30

Video1

task:

Lodgedaclaim15setswerebadlydamagedroughhandlingbytheshipping

companytakethematterupwiththemingoodconditioncarelesshandlingat

somestagepriortoshipmentsurveyreportreplaceall15setsassoonaspossible

settleyourclaimimmediatelyyourcooperation

Video2

task:

Because