高考試題英語(浙江卷)解析版

2011年普通高等學(xué)校招生全國統(tǒng)一考試（浙江卷）解析

英語

第一部分英語知識(shí)運(yùn)用（共兩節(jié)，滿分80分）

從ABCD四個(gè)選項(xiàng)中，選出可以填入空白處地最佳選項(xiàng)，并在答題卡上將該項(xiàng)涂黑。

1.-I'msorryIdidn'tmakeittoyourpartylastnight.

-,Iknowyou'rebusythesedays.

A.OfcourseB.NokiddingC.That'sallnightD.Don'tmentionit

2.ExpertsthinkthatrecentlydiscoveredpaintingmaybePicsso.

A.the;不填B.a;theC.a;不填D.the;a

3.Batsaresurprisinglylonglivedcreaturessomealifespanofaround20years.

A.havingB.hadC.haveD.tohave

4.OneFriday,wewerepackingtoleaveforaweekendawaymydaughterheardcriesfor

help.

A.afterB.whileC.sinceD.when

5.1alwayswantedtodothejobwhichI'dbeentrained.

A.onB.forC.byD.of

6.Theschoolisn'ttheoneIreallywantedtogoto,butIsupposeriljusthavetoit,

A.makethebestofB.getawayfromC.keepaneyeonD.catchupwith

7.Sincepeoplearefondofhumor,itisaswellinconversationaselse.

A.anythingB.somethingC.anywhereD.somewhere

8.Englishisalanguagesharedbyseveraldiversecultures,eachofusesitsomewhat

differently.

A.whichB.whatC.themD.those

9.TheprofessorcouldtellbythelookinMaria'seyesthatshedidn'tunderstandasingle

wordofhislecture.

A.coldB.blankC.innocentD.fresh

10.Abankistheplacetheylendyouanumbrellainfairweatherandaskforitbackwhen

itbeginstorain.

A.whenB.thatC.whereD.there

11.一一How'syournewbabysitter?

—Weaskforabetterone.Allourkidslovehersomuch.

A.shouldB.mightC.mustn'tD.couldn't

12.Hedecidedthathewoulddriveallthewayhomeinsteadofatahotelforthenight.

A.puttingdownB.puttingoffC.puttingonD.puttingup

13.I'vebeenwritingthisreportforthelasttwoweeks,butithastobehandedin

tomorrow.

A.finallyB.immediatelyC.occasionallyD.certainly

14.Eventhebestwriterssometimesfindthemselvesforwords.

A.loseB.lostC.toloseD.havinglost

15.Themanagerwasworriedaboutthepressconferencehisassistantinhisplacebut,

luckily,everythingwasgoingonsmoothly.

A.gaveB.givesC.wasgivingD.hadgiven

16.Myscheduleisveryrightnow,butflltrytofityouin.

A.tightB.shortC.regularD.flexible

17.---CanIcomeandhavealookatyournewhouse?

A.withpleasureB.IlikeitC.IquiteagreeD.byallmeans

18.Anyway,Ican'tcheathim-it'sagainstallmy

A.emotionsB.principlesC.regulationsD.opinions

19.Iftheywinthefinaltonight,theteamaregoingtotouraroundthecitybytheir

enthusiasticsupporters.

A.beingcheeredB.becheeredC.tobecheeredD.werecheered

20.-Idon'tthinkFilbeabletogomountain-climbingtomorrow.

9

A.AndhowB.HowcomeC.How'sitgoingD.Howaboutit

第二節(jié)：完形填空（共20小題；每小題1分，滿分20分）

閱讀下面短文，掌握其大意，然后從21?40各題所給的四個(gè)選項(xiàng)（A、B、C、D）中,

選出最佳選項(xiàng)，并在答題紙上將選項(xiàng)標(biāo)號(hào)涂黑。

AlthoughIlovemylife,ithasn'tbeenalotoffunasI'vebeenillfbr28years.

Musichasalwaysbeenagreatloveofmineand,inmy20s,whenmy21wasmore

manageable,I22tenyearsasaprofessionalsingerinrestaurants,playingandsingingfolk

songs.23thatwasyearsagoandtimeshavechanged.24Ilivewithmotherona

countryfarm.

Twoyearsago,IdecidedthatIwouldneedtohavesomekindofextraworkto25my

disabilitypension（殘疾撫恤金）.26Ineededtosleepintheafternoons,Iwaslimitedin

my27.1decidedthatIwouldconsider28tosinginginrestaurants.

Myfamilyareallmusicians,soIwas29whenIwentintoourlocalmusicstore.I

explainedthatIwantedtosingagainbutusingrecordedkaraokemusic.Iknewthatdiscswere

veryexpensiveandIreallydidn'thavealotof30togetstarted.And31youfindonly

threetofoursongsoutoftenonadiscthatyoucan32use.

WhenItoldtheowneroftheshopaboutmy33;hegavemealongthoughtful

34.“Thismeansalottoyou,doesn'tit?"hesaid."Comewithme.”

Heledme35thecrowdedshopandtoabenchwithalargeprofessionalkaraokebox

onit.Heplacedhislargehand36onhistreasureandsaid,“1have800karaokesongsinhere.

Youcantakeyour37andI'llrecordthemforyou.Thatshouldgetyoustarted.^^

I38.Thankinghim,Imadeatimewithhimtolistentoallthesongsandchoose39

thatIcouldsing.Ihavecomefullcirclewithhishelp.

His40stillwarmsmyheartandmakesmedojustthatbitextra,whenIhavethechance.

21.A.lonelinessB.sadnessC.tirednessD.sickness

22.A.setB.enjoyedC.keptD.shared

23.A.GladlyB.EventuallyC.UnfortunatelyD.Surprisingly

24.A.NowB.ThenC.SometimeD.Meanwhile

25.A.adduptoB.makeupforC.getridofD.takeadvantageof

26.A.IfB.AsC.ThoughD.Before

27.A.movementB.conditionC.choicesD.positions

28.A.reachingoutB.livingupC.gettingonD.goingback

29.A.recognizedB.interviewedC.foundD.invited

30.A.moneyB.timeC.energyD.knowledge

31.A.thusB.onceC.seldomD.often

32.A.actuallyB.hardlyC.nearlyD.formerly

33.A.jobB.familyC.ideaD.offer

34.A.faceB.viewC.lookD.sight

35.A.overB.alongC.towardsD.through

36.A.unhappilyB.lovinglyC.pitifullyD.gratefully

37.A.pickB.turnC.roleD.step

38.A.hadtocryB.oughttocryC.shouldhavecriedD.couldhavecried

39.A.moreB.theonesC.fewD.therest

40.A.courageB.devotionC.kindnessD.trust

第二部分：閱讀理解（第一節(jié)20小題，第二節(jié)5小題；每小題2分，滿分50分）

第一節(jié)：閱讀下列材料，從每題所給的四個(gè)選項(xiàng)（A、B、C和D）中，選出最佳選項(xiàng),

并在答題紙上將該選項(xiàng)標(biāo)號(hào)涂黑。

A

OneeveninginFebruary2007,astudentnamedPaulaCeelybroughthercartoastopona

remoteroadinWales.Shegotouttoopenametalgatethatblockedherpath.Thafswhenshe

heardthewhistlesoundedbythedriverofatrain.HerRenaultCliowasparkedacrossarailway

line.Secondslater,shewatchedthetraindraghercaralmostakilometredowntherailwaytracks.

Ceely'snearmissmadethenewsbecausesheblameditonheGPS（導(dǎo)航儀）.Shehadnever

driventheroutebefore.Itwasdarkandrainingheavily.CeelywasrelyingonherGPS,butit

madenomentionofthecrossing."Iputmycompletetrustinthedeviceanditledmerightinto

thepathofaspeedingtrain,“shetoldtheBBC.

Whoistoblamehere?RickStevenson,whotellsCeely'sstoryinhisbookWhenMachines

FailUs,pointsthefingeratthelimitationsoftechnology.Weputourfaithindigitaldevices,he

says,butourdigitalhelpersaretoooftennotuptothejob.Theyarefilledwithsmallproblems.

Andit'snotjustGPSdevices:Stevensontakesusonatourofdigitaldisastersinvolving

everythingfrommobilephonestowirelesskeyboards.

Theproblemwithhisargumentinthebookisthatit'snotclearwhyheonlyfocuseson

digitaltechnology,whiletheremaybeanumberofotherpossiblecauses.Amap-makermight

haveleftthecrossingoffapapermap.MaybeweshouldblameCeelyfornotpayingattention.

Perhapstherailwayauthoritiesareatfaultforpoorsingallingsystem.Ormaybesomeonehas

studiedtherelativedangersandworkedoutthattherereallyissomethingspecificwrongwiththe

GPSequipment.ButStevensondoesn'tsay.

It'saproblemthatrunsthroughthebook.Inasectiononcars,Stevensongivesanaccountof

theadvancedtechniquesthatcriminalsusetodefeatcomputer-basedlockingsystemsforcars.He

offerstwoindependentsetsoffiguresoncartheft;bothshowasmallriseinsomepartsofthe

country.Hesaysthatonceagainnotallnewlockshaveprovedreliable.Perhaps,butmaybeit's

alsoduetotheshortageofpolicemenonthestreets.Orchangingsocialcircumstances.Orsome

combinationofthesefactors.

Thegamebetweenhumansandtheirsmartdevicesisamusingandcomplex.Itisshapedby

economicsandpsychologyandthecultureswelivein.Somewhereinthemixofthoseforcesthere

maybeawayforawiseruseoftechnology.

Ifthereissuchaway,itshouldinvolvemorethanjustanawarenessoftheshortcomingsof

ourmachines.Afterall,wehavelivedwiththemlorthousandsofyears.Theyhaveprobablybeen

foolingusforjustaslong.

41.WhatdidPaulaCeelythinkwasthecauseofheraccident?

A.Shewasnotfamiliarwiththeroad.

B.Itwasdarkandrainingheavilythen.

C.Therailwayworkersfailedtogivethesignal.

D.HerGPSdevicedidn'ttellheraboutthecrossing.

42.Thephrase“nearmiss”(Paragraph2)canbestbereplacedby.

A.closehitB.heavylossC.narrowescapeD.bigmistake

43.WhichofthefollowingwouldRickStevensonmostprobablyagreewith?

A.Modemtechnologyiswhatwecan'tlivewithout.

B.Digitaltechnologyoftenfallsshortofourexpectation.

C.Digitaldevicesaremorereliablethantheyusedtobe.

D.GPSerrorisnottheonlycauseforCeely'saccident.

44.Inthewriter'sopinion,Stevenson'sargumentis.

A.one-sidedB.reasonableC.puzzlingD.well-based

45.Whatistherealconcernofthewriterofthisarticle?

A.Themajorcausesoftrafficaccidentsandcarthefts.

B.Therelationshipbetweenhumanandtechnology.

C.Theshortcomingsofdigitaldevicesweuse.

D.Thehumanunawarenessoftechnicalproblems.

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3[USUALLYPLURU]3typeoffistshoe,likeaBALLET(pump,primingnoun(u)SPEOALUWtheactivityof

helpingabusiness,pn^ranune,economy,etc.to

dancer*&shoe,whichiswornbywomm4(USUALLY

dev?kf>bygivingitmoney：Thegm<mmenlisat^arding

PUJRAL；UKaHoishoemadeheavydoth,whichis

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pump9thout；M]ABOVEO1toremovewaternr“her

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liqiutlfromsororthi鵬ux油；apump：Wetooklu/ns

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pumpthetyresupongbike.2MOntMttoincreastca^nin.

46.Whatdoestheword"pump"meanin“Heranineveryfiveminutestopumpmeaboutthe

case”?

A.Talkwith.B.Askforinformation.C.Listento.D.Providewithevidence.

47.WhenSallysays"TheTVprogramkeptpumpingoutcommercials”,shemaybe.

A.excitedB.interestedC.annoyedD.worried

48.Whatwillthegovernmentmostprobablyprovideifitisengagedinapump-priming

program?

A.Sumsofmoney.B.Rawmaterials.C.Humanresources.D.Mediasupport.

49.WhenSylviasays“HisspeechwasOKbutithadnorealpunch”,shethinksitwas

not?

A.fluentandimpressiveB.logicalandmoving

C.informativeandsignificantD.interestingandpowerful

C

Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromise

customersatisfaction.Today,customer“delight“iswhatcompaniesaretryingtoachieveinorder

tokeepandincreasemarketshare.

Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearchers,that

customersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople;those

treatedbadlytelltalesofwoetoupto20people.Interestingly,80percentofpeoplewhofeeltheir

complaintsarehandledfairlywillstayloyal.

Newchallengesforcustomercarehavecomewhenpeoplecanobtaingoodsandservices

throughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest

（投資）alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe

“phonerage”——causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleft

waitingforlongperiods.

“Manypeopledonotliketalkingtomachines,saysDr,Storey,SeniorLecturerinMarketing

atCityUniversityBusinessSchool."Banks,forexample,encouragestaffatcallcenterstouse

customerdatatoestablishinstantandgoodrelationshipwiththen.Theaimistomakethe

customerfeeltheyknowyouandthatyoucantrustthem-thesortofcomfortablefeelingspeople

haveduringface-to-facechatswiththeirlocalbranchmanager.^^

Recommendedwaysofcreatingcustomerdelightinclude:under-promisingand

over-delivering（sayingthatarepairwillbecarriedoutwithinfivehours,butgettingitdone

withintwo）replacingafaultyproductimmediately;throwinginagiftvoucher（購物禮券）asan

unexpected“thankyou“toregularcustomers;andalwaysreturningcalls,evenwhentheyare

complaints.

Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevel

promised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapology

andanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,

knowhowyoumustandpossiblesolutions(replacement,compensationorwhatever

fairnesssuggestsbestmeetsthecase).

Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhas

convincedthematthatdelightingpassengersisanimportantmarketingtool,whilethereisgreat

potentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnical

problems.

ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelarge

volumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheir

names,jobtitleanda“weareheretohelp"attitude.Thecompanyhasinvestedheavilyin

informationtechnologytomakesurethatinformationisavailableinstantlyonscreen.

BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaff

aretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.

Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedslogans

suchas“wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreaterthe

riskofdisappointment.

50.WecanlearnfromParagraph2that.

A.complainingcustomersarehardtosatisfy

B.unsatisfiedcustomersreceivebetterservice

C.satisfiedcustomerscatchmoreattention

D.well-treatedcustomerspromotebusiness

51.Thewritermentions“phonerage”(Paragraph3)toshowthat.

A.customersoftenusephonestoexpresstheiranger

B.peoplestillprefertobuygoodsonline

C.customercarebecomesmoredemanding

D.customersrelyontheirphonestoobtainservices

52.Whatdoesthewriterrecommendtocreatecustomerdelight?

A.Callingcustomersregular.B.Gibinga“thankyou"note..

C.Deliveringaquickerservice.D.Promisingmoregifts.

53.Ifamanagershouldshowhisempathy(Paragraph6),whatwouldbeprobablysay?

A.”Iknowhowupsetyoumustbe."B."Iappreciateyourunderstanding.,,

C.'T'msorryforthedelay.^^D.“Iknowifsourfhult.”

54.Customerdelightisimportantforairlinesbecause.

A.theirtelephonestyleremainsunchanged

B.theyaremorelikelytomeetwithcomplaints

C.theservicescostthemalotofmoney

D.thepoliciescanbeappliedtotheirstaff

55.Whichofthefollowingisconveyedinthisarticle?

A.Face-to-faceservicecreatescomfortablefeelingsamongcustomers.

B.Companiesthatpromisemorewillnaturallyattractmorecustomers.

C.Acompanyshouldpromiselessbutdomoreinacompetitivemarket.

D.Customerdelightismoreimportantforairlinesthenforbanks.

D

ItwasSaturday.Asalways,itwasabusyone,fbr“Sixdaysshallyoulaborandallyour

work^^wastakenseriouslybackthen.Outside,FatherandMr.Patricknextdoorwerebusy

choppingfirewood.Insidetheirownhouses,MotherandMrs.Patrickwereengagedinspring

cleaning.

Somehowtheboyshadslippedawaytothebacklotwiththeirkites.Now,evenattheriskof

havingBrothercaughttobeatcarpets,theyhadsenthimtothekitchenformorestring（線）.It

seemedtherewasnolimittotheheightstowhichkiteswouldflytoday.

Mymotherlookedatthesittingroom,itsfurnituredisorderedforathoroughsweeping.Again

shecastalooktowardthewindow.4tComeon,girls!Let'stakestringtotheboysandwatchthem

flythekitesaminute.”

OnthewaywemetMrs.Patric,laughingguiltilyasifsheweredoingsomethingwrong,

togetherwithhergirls.

ThereneverwassuchadayforHyingkites!Weplayedallourfreshstringintotheboys'kites

andtheywentuphigherandhigher.Wecouldhardlydistinguishtheorange-coloredspotsofthe

kites.Nowandthenweslowlypulledonekiteback,watchingitdancingupanddowninthewind,

andfinallybringingitdowntoearth,justforthejoyofsendingitupagain.

Evenourfathersdroppedtheirtoolsandjoinedus.Ourmotherstooktheirturn,laughinglike

schoolgirls.Ithinkwewereallbesideourselves.Parentsforgottheirdutyandtheirdignity;

childrenforgottheireverydayfightsandlittlejealousies."Perhapsit'slikethisinthekingdomof

heavenJIthoughtconfusedly.

Itwasgrowingdarkbeforeweallwalkedsleepilybacktothehoused.Isupposewehadsome

sortofsupper.Isupposetheremusthavebeensurfacetidying-up,forthehouseonSundaylooked

cleanandorderlyenough.Thestrangethingwas,wedidn'tmentionthatdayafterward.Ifelta

littleembarrassed.SurelynoneoftheothershadbeenasexcitedasI.Ilockedthememoryupin

thatdeepestpartofmewherewekeep“thethingsthatcannotbeandyettheyare.”

Theyearswenton,thenonedayIwashurryingaboutmykitcheninacityapartment,trying

togetsomeworkoutofthewaywhilemythree-year-oldinsistentlycriedherdesireto"gopark,

seeduck.”

“Ican'tgo!”Isaid."I