酒店英語(yǔ) 課件 英文 Project1.6 Information

Project6Information01WordsandExpressions02UsefulExpressions03StandardOperationProcedures04Dialogues05Practicecontents行業(yè)PPT模板/hangye/06SupplementaryReadingWordsandExpressionsstraight adj. 筆直的fitnesscenter 健身中心historical adj. 歷史的impressive adj. 令人印象深刻的typical adj. 典型的characteristic n. 特征；特色landmark n. 地標(biāo)transfer v. 換乘subway n. 地鐵ADD(All-DayDining)restaurant 全日制餐廳

elevator n. 電梯corridor n. 走廊access n. 進(jìn)入；訪問(wèn)afford v. 負(fù)擔(dān)得起；提供sightseeing n. 觀光；游覽scenicspot 旅游景點(diǎn)temple n. 寺廟symbol n. 標(biāo)志；象征culture n. 文化combine v. 結(jié)合Buddhist adj. 佛教的rent v. 租用；租借mention v. 提及photocopy v. 復(fù)印ExpressMail 快遞WordsandExpressionsapplication n. 申請(qǐng)fetch v. ??；拿ThreePoolsMirroringtheMoon 三潭印月SpringDawnatSuCauseway 蘇堤春曉LingeringSnowontheBrokenBridge 斷橋殘雪UsefulExpressions1.Gostraightacrossthelobby.2.Takethelifttothethirdfloor.3.Turnleftwhenyougooutofthelift.4.Gostraightaheadoutofthelift.Thebusinesscenterisonthesecondfloor.5.TheChineserestaurantisonthethirdfloor.6.Thefitnesscenterisnexttotheliftonyourright.7.Excuseme,canyoutellmethewaytothenearestsubwaystation?8.HowcanIgettothenearestsubwaystation?9.Doyouhaveanythingplannedfortoday?10.Wouldyoulikevisitingplacesofhistoricalinterest?UsefulExpressions11.YoucouldgototheTeaMuseum.It'sveryimpressivewithtypicalChinesecharacteristics.12.IfyoulikeHangzhoucuisine,therearesomesmalllocalrestaurantsaroundtheHefangStreet.13.I'msureyouwillenjoythelandmark.It'salsoagreatplaceforshopping.14.You'llhavetotransfertotheAirportExpressatDongzhimenStation.15.YoucantakesubwayLine4first,andthentransfertoLine1totheWulinSquare.3.StandardOperationProceduresofInformationServiceTheConciergewillmaintainalargeinventoryoflocalinformationandensureallassociatesinguestservicearewellinformed.Examplesofthelocalinformationrequired:CitymapinEnglishandChinesewithstreetdetailsTelephonedirectoriesBusinessdirectionsLocationofprovincialandmunicipalgovernments3.StandardOperationProceduresofInformationServiceRestaurantswithvariouscuisineTransportationarrangementsMedical/dentalhospitalToursandsightseeingoptionsShoppingexcursionsReligionplacesEntertainmentcenterOtherhotelinformationinthecityAllinformationwillbecurrentandkeptinatidy,orderlystate,alsosuitableforviewingbytheguest.Scene1:GivingDirectionsG:Excuseme,couldyoutellmewheretheADDrestaurantis,please?C:Certainly,sir.andtheADDrestaurantisnexttotheliftontheleft.Youwon'tmissit.G:Thankyou.Whattimedoestherestaurantopenforthebreakfast?C:Itopensduringweekends,sir.,breakfastisservedfrom6:30to10:00.G:Thankyou.And,bytheway,whereisyour?C:Youcantaketheelevatortothe3rdfloor,andthenturnleft.tilltheendofthecorridor.Youcanseeabigglassgateonyourright.Thatisthehealthclub.Itopensfrom06:00to23:00andyoucanhavewithyourguestkeycard24hours.G:Thankyousomuch.C:You'rewelcome,sir.Enjoyyourstayhere.C=ConciergeG=GuestGostraightacrossthelobbyfrom6:30to10:30ForweekdayshealthclubWalkstraightaheadfreeaccessScene2:IntroducingLocalTouristAttractionsC:Goodmorning!G:Goodmorning!Todaywecanaffordawholedayforsightseeing.CouldyoutellussomeinHangzhou?C:MayIhaveyournameplease,sir?G:MichaelJordan.C:IsthisyourfirsttimetoHangzhou,Mr.Jordan?G:No,it'smysecondtimehere.ButlasttimeIwas,soIdidn'tgotoanyplaces.C:I'mverypleasedtorecommendtheWestLakeandLinyinTemple,Mr.Jordan.TheyaretheinHangzhouandtheyareoftenvisitedbyforeignguests.G:Whyaretheysofamous?C:BecausetheWestLakeisthesymbolofHangzhouandthosewhocametoHangzhoubutdidn'tgototheWestLake.Itisfamousnotonlyforitsbeautifulscenery,butalsoforitswonderfulculture.C=ConciergeG=Guestinterestingscenicspotsonbusinessmostfamousplacesofinterestswereconsiderednothavingbeenhere.throughoutthehistoryofChina下一頁(yè)Scene2:IntroducingLocalTouristAttractionsC:Therearetenfamousscenicspots,suchasThreePoolsMirroringtheMoon,SpringDawnatSuCauseway,LingeringSnowontheBrokenBridge,andsoon.Thesceneryandculturecombineperfectlyandalmosteveryscenicspothas.G:Soundsgreat.I'llgothereandtakesomephotos.Whataboutthetemple?C:LingyinTempleistheoldest,thebiggestandthemostfamousBuddhisttempleinSoutheasternChina.Ithastwohalls:TheFrontHallandtheGrandHall.F:Bothplacessoundworthvisiting.Aretheyfarfromeachother?C:Notatall,Mr.Jordan.YoucouldandridetoallthesescenicspotsImentionedwithinoneday.G:That'sagoodidea.Thankyousomuch!C:Mypleasure.Havefun,Mr.Jordan.C=ConciergeG=Guestahistoricalstory上一頁(yè)rentabicycleScene3:PhotocopyingandMailingServiceC:Goodafternoon,sir.MayIhelpyou?G:Yes,Iwanttohavethisdocument.C:Sure.MayIhaveyournameplease,sir?G:GeorgeSmith.C:Howmanycopiesdoyouwant,Mr.Smith?G:.C:Justamoment,please…Hereyouare,Mr.Smith.Pleasehaveacheck.G:Thankyou.C:Andwhichwouldyouprefer?YoucanchooseSFExpressorEMS.G:SFExpress,Please.C=ClerkG=Guest下一頁(yè)photocopiedandmailedThreecopieseachexpressmailcompanyScene3:PhotocopyingandMailingServiceC:Noproblem.Couldyoupleasefilloutthis,Mr.Smith?(GuestfillsouttheExpressMailApplicationForm)C:Thisisyourbill,Mr.Smith.Howwouldyouliketomakethepayment?Wouldyouliketopayincashorchargeittoyourroomaccount?G:.C:MayIhaveyourroomnumber,please?G:1206.C:Thankyou,Mr.Smith.Couldyou,please?(Guestsignsthebill)C:Thankyou,Mr.Smith.I'llasktheExpressMailServicetofetchitimmediately.G:Thankyou.Bye!C:Haveaniceday,Mr.Smith.C=ClerkG=Guest下一頁(yè)ExpressMailApplicationFormChargeittomyroomsignthisbillPracticeMr.JasonisaskingthewaytotheHealthClubandtheBusinessCenter.Youaretheconciergeclerk.Pleasehelphimgetaroundthehotel.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Task2Mr.ParkisleavingHangzhoutomorrow.TodayheisfreetogoshoppingandsightseeingonHefangStreet.Youaretheconciergeclerk.PleasegivedirectionsandbrieflyintroduceHefangStreettohim.SupplementaryReadingBusinessCenterServices商務(wù)中心服務(wù)Providecomprehensiveservicetoguestsandassistguestswith:為酒店客人提供綜合服務(wù)并協(xié)助客人完成：Wordsprocessing

文字處理Translations

翻譯服務(wù)（口譯及筆譯）Scanning&Photocopying

掃描/復(fù)印Faxes

傳真Computer

電腦High-SpeedInternetAccess

上網(wǎng)Binding

裝訂CourierService

快遞TicketsService

票務(wù)服務(wù)CDBurning

刻錄CDBusinessCardPrinting

打印名片ServiceContents服務(wù)內(nèi)容Arrangefortranslator&interpreterupondemand.根據(jù)需要安排翻譯和口譯員。HandlerentalofBusinessCenterequipment.處理商務(wù)中心設(shè)備租賃。AssistinorderingandservicingF&Bformeetings.協(xié)助訂餐和服務(wù)。HavefullknowledgeofPCworkstationsandassistuserswhenrequested.掌握電腦知識(shí)并在需要時(shí)協(xié)助客