前臺的英語簡歷范文模板

前臺的英語簡歷范文模板前臺的英語簡歷范文模板

PersonalInformation

Name:[YourName]

Gender:[Male/Female]

DateofBirth:[Date]

Nationality:[Nationality]

Address:[Address]

Email:[EmailAddress]

Phone:[PhoneNumber]

Objective

ToobtainapositionasaFrontDeskReceptionistwhereIcanutilizemystrongcommunicationandorganizationalskillstoprovideexcellentcustomerserviceandcontributetothesuccessofthecompany.

Education

-BachelorofArtsinHospitalityManagement,[UniversityName],[Year]

RelevantCourses:FrontOfficeOperations,GuestServiceManagement,CommunicationSkillsintheHospitalityIndustry

Skills

-Excellentcommunicationandinterpersonalskills

-Abilitytomultitaskandworkunderpressure

-Strongorganizationalandtimemanagementskills

-ProficientinusingMicrosoftOfficeSuite

-Knowledgeofreservationsystemsandhotelpropertymanagementsystems

Experience

FrontDeskReceptionist,[HotelName],[City],[Year-Present]

-Greetandcheckin/outguestsinafriendlyandprofessionalmanner

-Answerphonecallsandrespondtoguestinquiries

-Handleguestcomplaintsorissuesandresolvetheminatimelymanner

-Assistguestswithmakingreservations,providinginformationabouthotelfacilities,andarrangingtransportation

-Maintainguestrecords,handlecashandcreditcardtransactionsaccurately

-Collaboratewithotherdepartmentstoensuresmoothoperationsandguestsatisfaction

Intern,FrontDeskDepartment,[HotelName],[City],[Year]

-Assistedfrontdeskstaffwithguestcheck-in/outprocedures

-Handledphoneinquiries,providedinformationabouthotelservicesandamenities

-Assistedinmaintainingguestrecordsandhandlingbillingprocedures

-Shadowedfrontdesksupervisorstolearnaboutmanagingguestcomplaintsandresolvingissues

-Developedstrongcommunicationandcustomerserviceskills

AdditionalExperience

CustomerServiceRepresentative,[CompanyName],[City],[Year-Year]

-Assistedcustomerswithproductinquiriesandissues

-Handledcustomercomplaintsandresolvedissuestotheirsatisfaction

-Providedinformationaboutcompanyproductsandpromotions

-Handledcashtransactionsandbalanceddailycashregister

-Developedstrongcommunicationandproblem-solvingskills

Certifications

-CertifiedHospitalityProfessional(CHP)

-FirstAidandCPRCertification

Languages

-English(Fluent)

-[Otherlanguage(s)ifapplicable]

References

Availableuponrequest.WorkExperience

FrontDeskReceptionist,[HotelName],[City],[Year-Present]

-Greetandcheckin/outguestsinafriendlyandprofessionalmanner:Asafrontdeskreceptionist,Iamthefirstpointofcontactforguestsarrivingatthehotel.Iensureawarmandwelcomingatmospherebygreetingthemwithasmileandprovidingexcellentcustomerservice.Iefficientlyhandlethecheck-inandcheckoutprocedures,verifyguestinformation,andprovidethemwithroomkeysandanynecessarydocumentation.

-Answerphonecallsandrespondtoguestinquiries:Ihandleahighvolumeofincomingphonecallsandinquiriesfromguests.Iprovideaccurateinformationregardinghotelservices,amenities,rates,andpromotions.Iassistguestswithmakingreservations,modifyingexistingbookings,andprovidingguidanceonlocalattractionsandtransportationoptions.

-Handleguestcomplaintsorissuesandresolvetheminatimelymanner:Iamresponsibleforaddressinganyguestcomplaintsorconcernsinaprofessionalandempatheticmanner.Iactivelylistentoguests'feedback,investigatetheissues,andworktowardsresolvingthemtotheirsatisfaction.Iescalatethemattertotheappropriatedepartmentifnecessary,ensuringthatguestsatisfactionisprioritizedthroughouttheprocess.

-Assistguestswithmakingreservations,providinginformationabouthotelfacilities,andarrangingtransportation:Iassistguestswithmakingreservations,ensuringaccuracyandmeetingtheirspecificrequirements.Iprovidedetailedinformationaboutthehotel'sfacilities,includingdiningoptions,fitnesscenters,andbusinessservices.Additionally,Iarrangetransportationforguests,includingairporttransfersandtaxiservices,toenhancetheiroverallexperience.

-Maintainguestrecords,handlecashandcreditcardtransactionsaccurately:Iefficientlymaintainaccurateguestrecords,ensuringtheprivacyandconfidentialityoftheirpersonalinformation.Ihandlecashandcreditcardtransactionswithprecision,followingestablishedproceduresandensuringproperreconciliationattheendofeachshift.Iamadeptatusingthehotelpropertymanagementsystemtoupdateguestinformation,allocateroomcharges,andprocesspayments.

-Collaboratewithotherdepartmentstoensuresmoothoperationsandguestsatisfaction:Iworkcloselywithotherdepartments,suchashousekeeping,maintenance,andfoodandbeverage,toensurethatguestrequestsandconcernsareaddressedpromptlyandeffectively.Icommunicateanyspecificguestrequirementsorpreferencestotherelevantdepartmentstoensureaseamlessexperiencethroughouttheirstay.

Intern,FrontDeskDepartment,[HotelName],[City],[Year]

-Assistedfrontdeskstaffwithguestcheck-in/outprocedures:Duringmyinternship,Ihadtheopportunitytoshadowexperiencedfrontdeskstaffandassistthemwithvariouscheck-inandcheckoutprocedures.Thisallowedmetogainhands-onexperienceanddevelopasolidunderstandingofthefrontdeskoperations.

-Handledphoneinquiries,providedinformationabouthotelservicesandamenities:Ihandledphoneinquiriesfromguestsandpotentialguests,providingaccurateinformationaboutthehotel'sservices,amenities,rates,andpromotions.Ieffectivelycommunicatedwithcallers,ensuringtheirneedsweremet.

-Assistedinmaintainingguestrecordsandhandlingbillingprocedures:Iassistedinmaintainingguestrecords,ensuringtheiraccuracyandconfidentiality.Ialsoassistedwithhandlingbillingprocedures,ensuringthatchargeswereaccuratelyallocatedandprocessed.

-Shadowedfrontdesksupervisorstolearnaboutmanagingguestcomplaintsandresolvingissues:Ishadowedfrontdesksupervisorstoobservehowtheyhandleguestcomplaintsandresolveanyissuesthatarise.Byobservingtheireffectivecommunicationandproblem-solvingskills,Ilearnedhowtoaddressguestcomplaintsinatimelyandsatisfactorymanner.

-Developedstrongcommunicationandcustomerserviceskills:Duringmyinternship,Ifurtherdevelopedmycommunicationandcustomerserviceskillsbyinteractingwithguestsandcolleaguesonadailybasis.Ilearnedtheimportanceofactivelylisteningtoguests,empathizingwiththeirconcerns,andprovidingcustomizedsolutionstomeettheirneeds.

AdditionalExperience

CustomerServiceRepresentative,[CompanyName],[City],[Year-Year]

-Assistedcustomerswithproductinquiriesandissues:Asacustomerservicerepresentative,Iassistedcustomerswiththeirinquiriesregardingproductfeatures,specifications,andusage.

-Handledcustomercomplaintsandresolvedissuestotheirsatisfaction:Ihandledcustomercomplaintsinaprofessionalandempatheticmanner,identifyingtheirconcernsandprovidingappropriateresolutions.Byactivelylisteningtotheirfeedback,Iensuredthattheirconcernswereaddressedeffectivelyandinatimelymanner.

-Providedinformationaboutcompanyproductsandpromotions:Iaccuratelyandconfidentlyprovidedinformationaboutcompanyproducts,promotions,andspecialoffers,helpingcustomersmakeinformedpurchasingdecisions.

-Handledcashtransactionsandbalanceddailycashregister:Asacashier,Ihandledcashtransactionsandensuredtheaccuracyofthecashregisterattheendofeachshift.Imaintainedp