酒店餐飲英語(yǔ)課件

HotelCateringEnglishCoursewareOverviewofHotelandCateringIndustryBasicvocabularyforhotelcateringinEnglishCommonSentencePatternsinHotelCateringEnglish目錄CONTENTHotelCateringEnglishSceneDialogueEnglishcommunicationskillsforhotelcateringDevelopmentTrendsandProspectsofHotelCateringIndustry目錄CONTENTOverviewofHotelandCateringIndustry01Theoriginofhotelsandcateringindustrycanbetracedbacktoambienttimes,whenpeoplebegintoprovideaccommodationandfoodservicesfortravelersWiththedevelopmentofeconomyandsociety,hotelsandcateringindustryhavegraduallybecomeanimportantpartoftheserviceindustryInthe19thcentury,withthepopulationofrailwaytransportation,thehotelindustryBegantodevelopquicklyAtthesametime,thecateringindustryalsoBegantoappearinlargenumbersinhotelsandrestaurantsInthe20thcentury,withthedevelopmentoftourismandairtravel,hotelsandcateringindustryhaveachievedrapidgrowthAtpresent,hotelsandcateringindustryhavebecomeoneofthemostimportantindustriesintheservicesectorTheDevelopmentHistoryofHotelCateringIndustryHotelandcateringindustryisanimportantpillarindustryofthenationaleconomy,whichcanprovidealargenumberofjobsandtaxrevenueHotelandcateringindustryisanimportantindustryforpromotingtourismdevelopmentItcanprovideconvenientaccommodationandcateringservicesfortourists,improvetourismservicequality,andpromotelocaleconomicdevelopmentHotelandcateringindustryisalsoanimportantindustryforpromotingculturalexchangeThroughprovidingcateringservices,itcanhelppeopleunderstanddifferentcultures,promoteculturalexchange,andmultipleunderstandingbetweendifferentnationsTheImportanceofHotelandCateringIndustryHotelcateringservicesshouldbefullycompliedwithhygienestandards,ensuringfoodsafetyandprovidingcustomerswithhealthandsafecateringservicesHotelcateringserviceshouldpayattentiontoservicequality,complywithservicestandards,andprovidecustomerswithwarmandfriendlyserviceexperienceHotelcateringserviceshouldalsopayattentiontoenvironmentalprotectionandenergyconservation,promotegreencatering,andachievesustainabledevelopmentServiceStandardsforHotelCateringIndustryBasicvocabularyforhotelcateringinEnglish02AlistoffoodanddrinksthatareavailableintherestaurantVocabularyrelatedtorestaurantfacilitiesMenuApieceoffurnitureusedforseatingandeatingTableAutensilusedforeating,withprongsononeendForkAsharputensilusedforcuttingfoodKnifeAutensilusedforeating,witharoundedbowlononeendSpoonApieceofclothorpaperusedtowirehandsduringamealNapkinSoupAliquiddishmadefromvegetables,meat,orfish,oftenservedhotSaladAcolddishmadeofraworcookedvegetables,oftenservedwithadressingDessertAsweetdishservedattheendofamealAppetizerAsmalldishpreservedbeforethemaincourseMaincourseThemaindishofameal,commonlythelargestandmostimportantFoodrelatedvocabularyABCDWineAnegotiatedgraphjuicethatiscurrentlypreservedwithmealsCocktailAmixeddrinkmadefromalcoholandotheringredients,oftenpreservedbeforeamealorasadigestSpiritsAstrongalcohol,suchasgin,vodka,orwhisky,thatisusuallypreservednearorinacocktailBeerAnegotiatedmaltcoveragethatisoftenservedcoldVocabularyrelatedtoalcoholicbeveragesApersonwhobringsfoodanddrinkstocustomersinarestaurantWaiter/WaitressTheactofmakingabookingforatableinarestaurantReservationThetotalamountofmoneythatacustomerownsfortheirmealanddrinksBillServicerelatedprocurementCommonSentencePatternsinHotelCateringEnglish03Understandandmasterthecommonlyusedorderingphrasesinhotelcateringservices,andbeabletofluentlycommunicatewithguestsaboutordering.Wouldyouliketoordernow,ordoyouneedmoretime?Whatwouldyouliketodrink?Wouldyouliketostartwithanappetizer?Howwouldyoulikeyourmaincoursecooked?0102030405CommonpresencepatternsfororderingservicesYourroomservicehasbeencancelledfortodayWouldyouliketoordersomethingelse?Wouldyouliketohaveyourlaundrypickeduptoday?Whattimewouldyoulikeyourwakeupcall?Familiarwithcommonexpressionsofroomservice,abletoprovideaccurateandefficientroomservicetoguests.YourorderforroomserviceisreadyWouldyoulikeitdeliveredtoyourroomorthelobby?CommonSentencePatternsforRoomServiceGoodeven,doyouhaveareservation?ThiswaytoourprivatediningroomisavailableHereisyourtable,isitokay?Wouldyouliketobeseatednoworwaitforafewminutes?Masterthecommonlyusedreceptionlanguageinrestaurantsandbeabletoreceiveguestspolitelyandprofessionally.CommonSentencePatternsforRestaurantReceptionCommonpresencepatternsforcheckoutservices01Familiarwithcommonexpressionsofcheckoutservices,abletoaccuratelyandefficientlyprovidecheckoutservicestocustomers.02YourtotalforthestayandextrasiscalculatedDoyouneedanyhelpwithyourluggage?03Wouldyoulikeareceiptforyourpayment?04HereisyourchangefromthepaymentIsthereanythingelseyouneed?HotelCateringEnglishSceneDialogue04MasterthebasicexpressionsforbookingrestaurantseatsWhenbookingrestaurantseats,politelanguageshouldbeusedtoinquireabouttherestaurant'soperatinghours,availabilityofseats,andtheneedforadvancebooking.Atthesametime,informationsuchasthename,contactinformation,andarrivaltimeofthebookingpersonshouldalsobeprovided.BookaseatattherestaurantFamiliarizeoneselfwiththebasicprocessandcommonvocabularyoforderingmealsAftersittingdown,itisnecessarytounderstandthedishesandpricesonthemenu,anduseappropriateexpressionstoorder.Duringtheorderingprocess,youcaninquireaboutrecommendeddishes,ingredients,flavors,andotherinformation,aswellasspecialrequirementssuchasnospicinessorlesssalt.Atthesametime,itisimportanttounderstandthecheckoutmethodanddiningetiquette.TakeaseatandorderamealMasterthebasicexpressionsandprecautionsforreturningandexchangingfoodproducts單擊此處添加正文，文字是您思想的提煉，為了最終呈現(xiàn)發(fā)布的。單擊此處添加正文，文字是您思想的提煉，為了最終呈現(xiàn)發(fā)布的。單擊此處添加正文，文字是您思想的提煉，為了最終呈現(xiàn)發(fā)布的。單擊此處添加正文，文字是您思想的提煉，為了最終呈現(xiàn)發(fā)布的。單擊此處添加正文，文字是您思想的提煉，為了最終呈現(xiàn)發(fā)布的。單擊此處添加正文，文字是您思想的提煉，為了最終呈現(xiàn)發(fā)布的。單擊此處添加正文，文字是您思。9行*23字ReturnsandexchangesofdissesFamiliarwiththebasicprocessandcommonexpressionsofcheckoutandcheck-outAfterthemeal,itisnecessarytounderstandthecheckoutandpaymentmethods,andusethecorrectexpressiontocheckout.Whencheckingout,itisnecessarytoprovidethewaiterwiththebillandpayment,andinquireifaninvoiceisrequired.Atthesametime,itisalsoimportanttounderstandotherhotelservicessuchasluggagestorageandtaxibooking.CheckoutEnglishcommunicationskillsforhotelcatering05RespectfulmeetingsUseformalmeetingsandaddresscustomersbytitle,suchas"Goodmorning,Mr.Smith."PolerequestsRequestsshouldbephrasedpolitely,avoidinganylanguagethatcouldbeinterpretedasruleordemandForexample,"Wouldyoumindclosingthewindow?"Insteadof"Closethewindow."ApologiesandgraduationWhenneeded,offersinceApologiesandexpressgraduationappropriately,suchas"I'msorryfortheinconvenience"and"Thankyouforyourpatient."TheuseofpoliticallanguageActivelistening01Payattentiontocustomers'wordsandnonverbalcues,demonstratinginterestandunderstandingAppropriatefeedback02Providefeedbackthatisrelevantandconstructive,avoidingmonosyllabicresponsesorcompletesilenceForexample,"Iunderstandyourconcernandwilllookintoit."Paraphrasing03Paraphrasecustomers'statementsorrequeststoconfirmunderstandingandensureclaimListeningandresponseskillsListenattentivelyGivecustomerstheopportunitytofullyexpresstheircomplaintswithoutinterruptionApologizerecentlyExpressrebateoveranyinconveniencecausedandshowempathyforthecustomer'ssituationTakeactionpromptAddressthecomplaintimmediatelyorprovideatimeframeforresolution,demonstratingcommitmenttocorrectingtheissueFollowupAfterresolvingthecomplaint,contactthecustomertoensuresatisfactionandcollectfeedbackonhowtoimprovefutureserviceTipsforhandlingcomplaintsDevelopmentTrendsandProspectsofHotelCateringIndustry06Greencateringreferstotheuseofenvironmentallyfriendlyrawmaterials,greenproductionprocesses,andgreenpackagingItisanewtrendinthecateringindustry,whichemphasizestheprotectionofnaturalresourcesandtheenvironment,andthepursuitofsustainabledevelopmentWiththecontinuousimprovementofpeople'slivingstandardsandenvironmentalawareness,greencateringhasgraduallybecomeanimportantdevelopmentdirectionofthecateringindustryHotelsshouldactivelypromotegreencatering,improveresourceutilizationefficiency,reducewaste,andprotecttheenvironmentThedevelopmenttrendofgreenandenvironmentallyfriendlyfriendlycateringPersonalizedservicesrefertoservicesthataredetailedtotheneedsandpreferencesofcustomers,includingpersonalizedcateri