英文投訴信感謝信祝賀信課件

Englishcomplaintletter,thankyouletter,congra目錄CONTENCTletterofcomplaintThankyouletterCongratulationsletterTheformatandstandardizationofEnglishletters01letterofcomplaint0102030405StartwithaformalgreetingUseaformalsalutation,suchas"Dear[Name],"toshowrespectandprofessionalism.StatetheproblemclearlyBeginbybrieflyandclearlyexplainingtheissueorconcern.Usespecificdetailstoavoidconfusion.ExpressyourfeelingsSharehowtheissuehasmadeyoufeeltoestablishempathywiththereader.ProvideevidenceAttachanyrelevantdocuments,photos,orscreenshotsthatsupportyourclaim.ClosewithaformalfarewellEndwithaformalclosing,suchas"Sincerely,"andyoursignature.WritingskillsforcomplaintlettersInsufficientinformationEmotionallanguageInconsistentinformationUnclearrequestCommonissueswithcomplaintlettersIftheletterlackskeydetailsorevidence,itmaynotbetakenseriously.Usingemotionallanguageorcursingcanundermineyourcredibilityandprofessionalism.Ifthelettercontainsconflictinginformation,itcanconfusethereaderandweakenyourcase.Iftheletterdoesn'tclearlystatewhatyouwantasaresolution,itcanleadtoconfusionorinaction.ResponsestrategyforcomplaintlettersAcknowledgereceiptSendashortletteracknowledgingreceiptofthecomplainttoshowthatyouvaluethefeedback.ExplainthestepsyouwilltakeClearlyoutlinethestepsyouwilltaketoaddresstheissue,includinginvestigationandpossiblesolutions.ApologizeIfapplicable,expressyourapologiesforanyinconveniencecaused.ClosewithanactionplanEndtheletterwithasummaryoftheactionplanandatimelineforaddressingtheissue.02ThankyouletterStartwithawarmgreeting:Begintheletterwithafriendlyandsinceregreetingtoshowgratitude.Expressgratitudeclearly:Usespecificlanguagetoconveyyourappreciationforthefavororgiftreceived.Bepersonalandgenuine:Tailoryourlettertotherecipient,mentioningdetailsthatshowyouappreciatetheireffortsorkindness.Closewithagraciousfarewell:Endtheletterwithagraciousfarewellexpressingyourgratitudeonceagain.Proofreadforaccuracyandgrammar:Ensuretherearenospellingorgrammaticalerrorsinyourlettertoconveyaprofessionalimage.0102030405Writingskillsforthank-youletters01WhenshouldIwriteathank-youletter?Youshouldwriteathank-youletterwheneveryoureceiveafavor,gift,orkindgesturefromsomeone.02DoIhavetowriteathank-youletterifIalreadysaidthankyouinperson?Yes,itisalwayspolitetofollowupwithawrittenthank-youletter,especiallyifthefavorwassignificantoroccurredsometimeago.03Isahandwrittenthank-youletterbetterthananemail?Handwrittenlettersaregenerallymorepersonalandshowmoreeffort,butemailsarealsoappropriatedependingonthecircumstances.Frequentlyaskedquestionsaboutthank-youlettersBepromptRespondtotheletterassoonaspossibletoshowyourgratitude.Reiterateyourappreciationforthefavororgiftinyourresponse.Youcangobeyondasimplethankyouandofferadditionalhelporinformationifitisrelevant.Iftheoriginalletterwasinformal,yourresponsecanalsobeinformaltoconveyasenseof親切和親近。AcknowledgethegestureExtendadditionalcourtesyAvoidformalityResponsestrategyforthank-youletters03CongratulationsletterWritingTechniquesforCongratulationsLettersUsepositivelanguagetoexpressyourhappinessandjoyfortherecipient'saccomplishment,milestone,orevent.ExpresshappinessandjoyEnsuretheletteriswritteninawarm,friendly,andsinceretone.Avoidsoundingtooformalorrobotic.UseappropriatetoneStarttheletterwithapersonalgreeting,suchas"Dear[Name],"tomaketheletterfeelmorepersonal.BeginwithapersonalgreetingMentionspecificdetailsEndwithapersonalclosingWritingTechniquesforCongratulationsLettersIfpossible,includespecificdetailsabouttheaccomplishmentoreventtomakeyourlettermorepersonalandmeaningful.Endtheletterwithapersonalclosing,suchas"Bestwishes,"tomaintainapersonaltouch.Whatisthepurposeofacongratulationsletter?Howdoyouaddresstheletter?Whatkindofeventsshouldbecongratulated?WhatifIdon'tknowthepersonwell?FrequentlyaskedquestionsaboutcongratulatorylettersMakesureyouunderstandtheeventoraccomplishmentbeingcongratulated.ReadthelettercarefullyLettherecipientknowhowhappyyouarefortheirsuccessandhowmeaningfulitistoyou.ExpressyourhappinessAvoidcomparingtherecipient'saccomplishmenttoothersorbringinguppastfailures.AvoidcomparisonAvoidofferingadviceunlessitisspecificallyrequestedbytherecipient.Instead,focusoncelebratingtheirsuccess.AvoidofferingadviceResponsestrategyforcongratulatoryletters04TheformatandstandardizationofEnglishlettersAddressingtherecipientUsethefullnameandaddressoftherecipient,includingthecompanynameanddepartmentifapplicable.BodyThemaincontentofthelettershouldbewritteninparagraphs.Usebulletpointsornumberstoorganizeideas.DateWritethedateintheupperrightcorner,intheformat"Month,Day,Year."ComplimentarycloseEndwithaformalclosing,suchas"Sincerely,"or"Bestregards."SalutationStartwithaformalsalutation,suchas"Dear[Name],"or"ToWhomItMayConcern."SignatureProvideyourfullnameandcontactinformationatthebottomoftheletter.ThebasicformatofEnglishlettersABCDLanguagenormsforEnglishlettersUseformallanguageAvoidcolloquiallanguageandabbreviations.CheckgrammarandspellingMakesureyourletterisgrammaticallycorrectandfreeofspellingerrors.WriteclearlyandconciselyUsesimplesentenc