跨境電商交際英語（修訂版） 課件 UNIT 5 Making-payment、UNIT 6 Managing-Shipments

跨境電商交際英語

CommunicationEnglishforCross-BorderE-commerceUnit5MakingPayments存錢最安全的辦法是把它折起來放進(jìn)口袋。

——弗蘭克·哈伯德Thesafewaytodoubleyourmoneyistofolditoveronceandputitinyourpocket.

—FrankHubbardLesson1Lesson2Lesson3Lesson4PriceAdjustmentPaymentProcedureRefundConditionsWritingWorkshopLesson1PriceAdjustmentIVIVIIIIIPartIWarming-up1.

Circlethephrasesthatarenewtoyouandlookthemupinthedictionary.

ReadthemaloudandwritetheChinesemeaning.1)price

adjustment 2)purchaseprice_________________________ _________________________3)anelectronicversion4)refresh

the

webpage_________________________ _________________________5)deliveryaddress6)modifytheprice_________________________ _________________________價(jià)格調(diào)整購買價(jià)格電子版

刷新網(wǎng)頁發(fā)貨地址

修改價(jià)格I

VIVIIIII7)apaperreceipt 8)inwhichcase

____________________ _______________________9)checkthelist 10)beunclearon___________________ _______________________一份紙質(zhì)收據(jù)既然那樣的話查看列表對……不清楚PartIWarming-upI

VIVIIIII2.Readtheparagraphanddiscusswithyourpartneraboutthequestionsbelow.

PartIWarming-upPriceprotectionisaretailpracticeintheUSAinwhichcustomersobtainapartialrefundofthepurchasepriceofanitemiftheycanshowitonsaleatalowerpricewithinafixedtimeframe.Insuchcircumstances,retailersdoa“priceadjustment,”refundingthedifferencebetweenthepricethecustomerpaidandthepricenowavailable.Forexample,ifacustomerbuysaTVfromaretailerfor$300,anditdropsinpriceby$100,theycangobacktotheretailertoaskforapriceadjustmentandgetthedifferencereturnedtothem,oftenincash.I

VIVIIIIIQuestionsPartIWarming-upHaveyoueverreturnedanitemtoanyshopbecauseitissoldatalowerpricethanyoupaid?Whyorwhynot?2)Doyouthinkthispracticeishelpfulfortheconsumersorshopkeepers?Giveyourreason(s)I

VIVIIIIIPartIISituationalDialogs

I

VIVIIIIIListeningDialogOneDialogTwoDialogThreeDialogFourDialogFivePayment

Shipment

Discount

Price

Receipt

Listentofiveshortdialogsandmarkthetopicthatistalkedaboutineachdialogwithatick(√

).√

√

√

√

√

PartIISituationalDialogsListening

DialogOneMayI1)___________________tomorrow.

DialogTwoPleasedon’tpayuntilI2)_____________foryou.makethepaymentadjusttheprice

I

VIVIIIIIListento

the

dialogs

again

and

fill

in

the

blanks

with

what

you

have

heard.PartIISituationalDialogsListeningIVIVIIIII

DialogThreeI’llalsoput3)_______________foryou.

DialogFour4)_______________,you’llneedtopayanextrafeeof$15forshipping.apaperversionInwhichcasePartIISituationalDialogsListeningIVIVIIIII

DialogFiveYou’dfindtheprice5)______________onceyoutryiton.

reasonableThebuyerordered10orangeblouses.2)Whathappenedwhenthebuyeropenedanewpaymentpage?Itstillshows$200.PartIISituationalDialogsSpeaking1.Answerthefollowingquestions.1)Howmanyorangeblousesdidthebuyerorder?

I

VIVIIIIIPartIISituationalDialogsSpeakingExample:Buyer:CanIpayfortheprinternow?Seller:Yes,clickthe“PayNow”button.I’llsendyoutheorderwhenthepaymentisconfirmed.2.Practiceinstructinghowtomakethepaymentinthegivensituation,usingtheinformationinthefollowingtable.

I

VIVIIIII1.Pleaseordertheitemfirst.Don’tgo

tothepaymentpage.I’llrevisethepriceandthenyoucanpay.請先拍下。拍下后不要進(jìn)入付款頁面。我會(huì)修改價(jià)格，然后您再付款。2.We’llarrangetheshipmentonce

youmakethepayment.等您付款后我馬上給您安排發(fā)貨。PartIIISupplementaryMaterials

I

VIVIIIII3.Beforeyoubidorbuy,checkthelistingtoseewhichpaymentmethodstheselleraccepts.在你出價(jià)或者購買前，請查看列表以了解賣家所接受的付款方式。4.Whenyoucheckout,makesuretoverify

orchangeyourdeliveryaddress.

在你付款前，一定要核對或者修改你的配貨地址。PartIIISupplementaryMaterials

IVIVIIIII5.Wouldyousendmeareceipt?你可以給我寄張發(fā)票嗎？6.FollowthestepsbelowtopayyourorderonAliExpress.按照以下步驟完成速賣通訂單支付。7.Pleasefeelfreetocontactusifyou’restillunclearonthepaymentmethods.如果您還不明白付款方式，請隨時(shí)聯(lián)系我們。PartIIISupplementaryMaterials

I

VIVIIIIIPartIVMoreActivitiesRole-playIVIVIIIIISituationAnnieSun,astoreowneronAliExpress,istalkingtohercustomer,Katherine.Katherineplacedanorderof5scarves,butshehasn’tmadethepaymentbecausesheisnotsatisfiedwiththeprice.AnnieSunKatherineAskKatherinewhyshehasn’tmadethepayment.AskAnnieSuntogivean8%discount.AgreetogiveKatherinea5%discount.Agreetomakethepaymentafterthenegotiation.TellKatherinetowaituntilthepriceischanged.AskAnnieSunhowtomakethepayment.TellKatherineshecangetthegoodswithin20daysafterordering.AskAnnieSunwhenshecangetthegoods.Annie:Hi,Katherine.Areyouthere?Katherine:Yes.What’sup?Annie:Inoticedthatyourorder2381704831hasn’tbeenpaid.Createadialogwithyourpartneraccordingtothegivensituation,usingtheinformationintheboxaswellastheexpressionsinthepreviousmodeldialogs.Thefirstthreelineshavebeendoneforyou.PartVVocabularyandStructureI

VIVIIIII1)adjust2)verify3)refresh4)invoice5)link6)bid

鏈接

清單

出價(jià)

刷新

核對

調(diào)整1.MatcheachwordintheleftcolumnwithitsChinesemeaningintheright.PartVVocabularyandStructure2.FillintheblankwiththewordsinTask1.Changetheformifnecessary.1)Hi,Sir.Please__________thepage,andthenhaveatryagain.2)Couldyoushowmeanother_____________?Thisoneisincomplete.3)Ihopeyoucanemailmea(n)__________.4)Mydutyisto__________thestateandthequalityoftheitemsintheshipment.5)Pleasedon’tmakethepaymentnow,I’ll_________thepriceforyou.6)HowmuchdoyouthinkIshould________forthesilkscarf?Howabout$32?refreshlinkinvoiceverifyadjustbidI

VIVIIIIIPartVVocabularyandStructure3.Completethesentenceswiththeproperwordsandexplaintheirmeaning.

Change

the

form

if

necessary.

I

VIVIIIIIclear/clearance1)Theskylookslikeitwill________________offsoon.2)Becauseyoudidnotmakecustoms_______________proceduresintime,thecargohasbeenreturned.3)Wewereallsurprisedwhenhemadeit_______________thathewouldleavesoon.

bill/charge4)Pleasenotethatthe______________mustbepaidwithin10days.5)Howmuchwillyou_______________for3roomswithasinglebed?6)Iforgotto_________________mycellphoneyesterdayclear放晴clearance結(jié)關(guān)clear清楚的bill賬單charge收費(fèi)charge充電PartVVocabularyandStructure

I

VIVIIIIIprocess/procedure7)Makingacarisalong_____________.8)What’sthe________________foropeningasavingaccount?check/examine9)Doyoulookforspellingmistakeswhenyou____________yourhomework?10)She’dbetterhaveit_______________byadoctoranyway.procedure步驟process過程check檢查examined診察IVIVIIIIIPaymentProcedureLesson2PartIWarming-up1.

Circlethephrasesthatarenewtoyouandlookthemupinthedictionary.

ReadthemaloudandwritetheChinesemeaning.1)paymentplatform 2)recurringpayment_________________________ _________________________3)onlineaccount4)cashondelivery_________________________ _________________________5)debitcard6)creditcard_________________________ _________________________付款平臺定期付款網(wǎng)上賬戶貨到付現(xiàn)借記卡

信用卡

I

VIVIIIIIPartIWarming-up7)giftcard 8)one-timepayment_________________________ ______________________9)accesstheaccount10)monthlybillingstatement_________________________ ______________________11)paymentduedate12)paymentoptions_________________________ ______________________禮品卡一次性付款登錄賬號每月賬單付款到期日

付款方式

I

VIVIIIIIPartIWarming-up2.Surfonthenetandtalkwithyourpartneraboutwhatyou’velearnedaboutthefollowingthird-partypaymentplatforms.EscrowPayPalPayoneer

IVIVIIIIIPartIISituationalDialogsListeningI

VIVIIIIIListentofourshortdialogsanddecidewhetherthefollowingstatementsaretrue(T)orfalse(F).DialogOneThecustomerhaslittlemoneyintheaccount.()DialogTwoThebuyerwantstomakethepaymentwithadebitcard.()DialogThreeThebuyerwantstopaytheorderwhenthescarfarrives.()DialogFourThepaymentgoesthroughverywell.()TFTFPartIISituationalDialogsListeningIVIVIIIII

DialogOneInoticedyouorderedapairofglovesinmystoreyesterday,butyoudidn’t1)____________________.

DialogTwoHi,there.I’dliketoorderthisjacketfromyourstore.CanIpayby2)_____________?creditcardmakethepayment2.

Listentothe

dialogsagain

and

fill

in

the

blanks

with

what

you

have

heard.PartIISituationalDialogsListeningIVIVIIIII

DialogThreeWouldyoubeabletoaccept3)_______________?

DialogFourMaybethere’ssomethingwrongwithyourcreditcard.Isuggestthatyoucheckyour4)__________withthebank.cashondeliveryaccountCreditcard,debitcardorgiftcard.Youcanalsopaywithcashondelivery.2)Whydoesthebuyerchoosetherecurringpayment?Becausethepriceofthecomputerishigh,hecan'taffordaone-timepayment.PartIISituationalDialogsSpeaking1.Answerthefollowingquestions.1)Whatarethepaymentoptionsmentionedinthedialog?I

VIVIIIII3)Howcanthebuyerknowthepaymentduedates?Hecanfinditonhismonthlybillingstatement,orbyaccessinghisonlineaccount.PartIISituationalDialogsSpeakingExample:Buyer:HowcanIpaymyorder?CanMasterCardbeusedtomakeapayment?Seller:Yes,enterthecarddetailsandfollowtheinstructions.2.Practicetalkingaboutpaymentmethodsinthegivensituations,usingtheinformationinthefollowingtable.

I

VIVIIIIIPartIIISupplementaryMaterialsTranslatetheseusefulsentencesandtrytorememberthem!

I

VIVIIIII1.Amazonacceptsavarietyofpaymentoptions,includingcreditcardsanddebitcards.亞馬遜接受多種付款方式，包括信用卡和借記卡。2.I’vereceivedaconfirmationthatarecurringpaymentplanhasbeensetup.我收到了一份確認(rèn)函，上面說定期付款計(jì)劃已經(jīng)確立了。PartIIISupplementaryMaterials

I

VIVIIIII3.Thepaymentduedatesforyouraccountcanbefoundonyourmonthlybillingstatement,orbyaccessingyouronlineaccount.您的賬戶付款到期日可以在每月賬單中查詢，也可以登錄網(wǎng)上賬戶查詢。4.Pleasesendusanemailifyou’restillunclearaboutmakingapayment.如果你還不知道如何付款，請給我們發(fā)郵件。5.OnAliExpress,allmajorcreditcardsandbankcardsareacceptedthroughthesecurepaymentprocessorESCROW.在速賣通平臺上，安全支付處理系統(tǒng)—國際支付寶，接受所有主要的信用卡和銀行卡的付款。PartIIISupplementaryMaterialsI

VIVIIIII6.PleasealsomakesureyouhaveusedaVisaorMasterCardpersonalcreditcardtomakethepayment.還請確保您使用維薩或萬事達(dá)個(gè)人信用卡來完成支付。7.You’llgetanemaillettingyouknowyourpaymentwasreceivedandwhenyouritemswillbeshipped.您會(huì)收到一封郵件，告知您已經(jīng)收到付款以及貨物的裝運(yùn)日期。PartIVMoreActivities1.TranslatethefollowingChineseintoEnglish.1)升

2)

毫升_________________________ _________________________3)

米4)厘米_________________________ _________________________5)毫米

6)克_________________________ _________________________7）公斤8）英寸—————————————————————————litermillilitermillimeter

gram

kilogram

inch

IVIVIIIIImetercentimeterPartIVMoreActivities9)英尺

10)

碼_________________________ _________________________11)

平方米12)立方英尺_(dá)________________________ _________________________13)一打領(lǐng)帶

14)二十條皮帶_________________________ _________________________15）一對夫妻16）一副眼鏡—————————————————————————footyardacoupleascoreofbeltsadozentiesapairofglasses

I

VIVIIIIIcubicmeter

cubicfootPartIVMoreActivities17)一套茶具

18)

一箱襪子_________________________ _________________________19)

一盒皮夾20)一板紐扣_________________________ _________________________21)一串珍珠22)一批新產(chǎn)品_________________________ _________________________23）各種尺碼的手套—————————————asetofteasetsacartonofsocksabatchofnewproductsastringofpearls

allsizesofgloves

I

VIVIIIIIapackofwalletsacardofbuttonsPartIVMoreActivities2.Thispartconsistsoftensentencesandthereisonemistakeineachsentence.Underlinethemistakesandwritethecorrectwordsinthebrackets.

I

VIVIIIIIIam1.63metertall.()2)I’llgiveyouadiscountof20percentsforthiswallet.()3)Theysoldfourdozensboxesofsuchnicesweetslastweek.()4)Therearetwothousandeighty-sixstudentsinourschool.()5)TherearehundredofproductsinherAliExpressstore.()

meter改為meterspercents改為percentdozens改為dozenthousand后加andhundred改為hundredsPartIVMoreActivities

I

VIVIIIII6)HehaslivedatHepingStreetNo.101forover30years()7)Theboxis2.5metersinwide.()8)Canyoutellmethelongofthisbelt?()9)Thisbagweightsabout450g.()10)Thevolumeofthismake-upboxis50centimeters.()

No.101提到HepingStreet前wide改為widthlong改為lengthweights改為weighscentimeters前加cubicPartIVMoreActivities3.Rearrangethewordstoformmeaningfulsentences.

I

VIVIIIIIkeystore,December,opened,25th,on,2014,online,my(.)_________________________________________________________2)our,online,on,began,March,kid’sclothes,2nd,selling,2015,store(.)_________________________________________________________3)these,is,price,of,goods,the,$60.50(.)__________________________________________________________4)you,the,accept,of,$7.80,the,price,wallet,a,piece,would(?)__________________________________________________________5)this,is,second,store,order,the,in,my(.)___________________________________________________________

MyonlinestoreopenedonDecember25th,2014.Ouronlinestorebegansellingkid’sclothesonMarch2nd,2015.Thepriceofthesegoodsis$60.50.Wouldyouacceptthepriceof$7.80apieceforthewallet?Thisisthesecondorderinmystore.PartVVocabularyandStructureI

VIVIIIII1)recurringpayment2)creditcard3)one-timepayment4)makethepayment5)paywithcashondelivery6)accessyouronlineaccount7)paymentduedate8)paymentoptionsA.付款B.信用卡C.付款到期日D.定期付款E.付款方式F.一次性付款G.貨到現(xiàn)金付款H.登錄網(wǎng)絡(luò)賬號Keys1.MatcheachwordintheleftcolumnwithitsChinesemeaningintheright.PartVVocabularyandStructure2.Fillintheblankwithphrases

inTask1.Changetheformifnecessary.1)Dearfriend,pleasedon’tworry!Ifyoudon’thaveenoughmoney,youcanchoose__________________,whichallowsyoutopaymonthly.Thepriceofthispairofshoesistoohigh.Ican’tafforda________________.3)Hi,dearbuyer,your___________________isonMarch25th.Pleasemakesureyoumakeitontime.4)Please____________________tocheckyourmonthlybillingstatement.recurringpaymentone-timepaymentpaymentduedateaccessyouronlineaccountIVIVIIIIIPartVVocabularyandStructure5)Somethingiswrongwithmybankaccountandcreditcard.CanI_______________________?6)Therearemany________________onAmazon.Nowadays,peopledon’tliketocarrycash;instead,theyliketopayby___________whentheydotheirshopping.8)Hi,dearcustomer,ifyou____________________,wecandeliverittoyoutoday.paywithcashondeliverypaymentoptionscreditcardmakethepaymentI

VIVIIIIIIVIVIIIIILesson3RefundConditionsPartIWarming-up1.

Circlethephrasesthatarenewtoyouandlookthemupinthedictionary.

ReadthemaloudandwritetheChinesemeaning.1)confirmtheacceptance 2)transportationproblem_________________________ ______________________3)refundmethod4)fulfilltherefund_________________________ ______________________5)processtherequest6)shortfalloftheorder_________________________ ______________________確認(rèn)收貨運(yùn)輸問題退款方式完成退款處理請求訂單短缺I

VIVIIIIIPartIWarming-up7)show

up 8)cardstatement_________________________ ______________________9)theprocessingtime10)partialrefund_________________________ ______________________出現(xiàn)（銀行）卡賬單處理時(shí)間部分退款

I

VIVIIIIIPartIWarming-up2.Workwithyourpartnerandanswerthefollowingquestions.

Ifthegoodsyousenttoyourbuyersareinthefollowingconditions,willyouagreetogivearefund?Describetheproblemsandgiveyoursolutions.

I

VIVIIIIIPartIISituationalDialogs

I

VIVIIIIIListeningDialogsProblemsDialogOneDialogTwoDialogThreeDialogFourDialogFive

Listentofiveshortdialogsandfillintheblankswiththeproblemsoftheorders.Coloroftheclothesisdifferentfromthepictureonline.Transportationproblem,andtheparcelmayhavebeenlost.Shortfalloftheorder.Shortageoftheorder.Gotwrongsizeproduct.PartIISituationalDialogsListeningIVIVIIIII

DialogOneCouldyoufirst1)____________________oftheclothingformetocheck?

DialogTwoPleaseopenadisputeonlineandwe’llagreeto2)__________________.afullrefunduploadtheimage1.

Listen

to

five

short

dialogs

and

fill

in

the

blanks

with

the

problems

of

the

orders.PartIISituationalDialogsListeningIVIVIIIII

DialogThreeCouldyousendmeaphotoof3)_______________youreceivedandtellmeitsweight.

DialogFourSorryforthe4)___________,itwasourmistake.

DialogFive

I’ll5)___________________________,plusatieasagift.shortagetheparcelsendyouarightsizeoneThebuyerrequestapartialrefund.2)Howlongdoesitusuallytakethebuyertogetarefund?5-7days.PartIISituationalDialogsSpeaking1.Answerthefollowingquestions.1)Whatdoesthebuyerrequest?I

VIVIIIIIPartIISituationalDialogsSpeakingExample:Buyer:HowcanIcheckmyrefund?Seller:Pleasetakealookatthestatusoftherefundinyouraccount.2.Practicetalkingaboutrefundmethodsinthegivensituations,usingtheinformationinthefollowingtable.

I

VIVIIIIIPartIIISupplementaryMaterialsTranslatetheseusefulsentencesandtrytorememberthem!1.Couldyousendmeaphotooftheparcelyoureceivedandtellmeitsweight?

您可以把收到的包裹的照片和重量發(fā)給我看看嗎？

2.Mostrefundsareissuedbasedonthepaymentmethodusedatthetimeofpurchase.

大部分退款的發(fā)放都是基于購買時(shí)的付款方式。

3.Yourrefundrequestwillbeprocessedinstantly.

你的退款要求會(huì)馬上處理。

I

VIVIIIIIPartIIISupplementaryMaterials4.Therefundtimeisusually5to7businessdays.

退款時(shí)間通常為5到7個(gè)工作日。5.Wecanrefunditaslongasyoukeepthedressinitsoriginalandgoodconditionandpayforthereturnshipping.只要您能保持裙子原樣完好并承擔(dān)退貨運(yùn)費(fèi)，我們就可以退款給您。

6.We’llsendyouapartialrefundifyoudon’treceivetheparcelwithintheguaranteed

time.

如果您在承諾的時(shí)間內(nèi)未收到包裹，我們會(huì)部分退款.

I

VIVIIIIIPartIVMoreActivitiesCultureCorner支付方式是指購物或消費(fèi)需要的付款形式，例如貨到付款、信用卡支付、網(wǎng)銀在線支付、銀行電匯、PayPal支付、郵政匯款等。各種支付方式都有其優(yōu)點(diǎn)和缺點(diǎn)，作為商家來說，在考慮自身利益的前提下，也要選擇消費(fèi)者喜歡的、方便的支付方式。

各國的消費(fèi)者在網(wǎng)購時(shí)習(xí)慣使用的支付方式也是不同的，從事跨境電商的人應(yīng)該熟悉各國消費(fèi)者習(xí)慣使用的支付方式，以便他們進(jìn)行交易。如：美國的消費(fèi)者已經(jīng)習(xí)慣于各種電子支付方式，如網(wǎng)絡(luò)支付、電話支付等，信用卡是最常使用的在線支付方式之一，如Visa和MasterCard。PayPal也是美國人常用的支付方式。歐洲的消費(fèi)者除了國際信用卡外，還喜歡使用本國當(dāng)?shù)氐目?，如英國的Maestro，法國的CarteBleue等。

日本人的信用卡組織為JCB，支持20種貨幣的JCB卡常用于網(wǎng)上支付。除此以外，日本人一般都會(huì)人手一張Visa或MasterCard。

I

VIVIIIIIPartVVocabularyandStructureI

VIVIIIII1)acceptance2)display3)request4)assistance5)partial6)shortage7)process

幫助

部分的

接受

顯示

要求

處理短缺Keys1.MatcheachwordintheleftcolumnwithitsChinesemeaningintheright.PartVVocabularyandStructure2.FillintheblankwiththewordsinTask1.Changetheformifnecessary.1)Thecompanyfacesa________ofover500employees..2)IfIcanbeofany_________,Ihopeyou’llletmeknowatonce.3)Iftheproducthasminorproblems,thebuyermayaskfora________refund.

4)The________boardasksyoutoenteryournameandpassword.shortageassistancedisplaypartial

I

VIVIIIIIPartVVocabularyandStructurekey5)Socialinvitationsaremorevaluablethanyouthinkandthey’reoftenasignof_________intoalargergroup.6)Themanwantshiswifetogiveupherworksoshecantakecareoftheirchildren,butshethoughtherhusband’s____________weretoomuch.7)Takeaminutetothinkabouthowmuchinformationyouwill__________everyday!acceptancerequestsprocess

IVIVIIIIIPartVVocabularyandStructure3.Fillintheblankswithproperwords.Changetheformifnecessary.1)Iorderedasmallsizejacketformyclient,butIreceiveda__________sizeinstead.2)Don’tworry!

Wecan_________youwithPayPalwithinaweek.3)Ifthesellerwantstorefusetherequest,heshouldprovideevidencetoproveitisnothis_____________.mediumrefundresponsibility

IVIVIIIIIconfirmexchangemediumrefundresponsibilityshipPartVVocabularyandStructure4)Cashondeliverycanbeusedasthepaymentmethodonlyfororders__________totheUnitedArabEmirates.5)Ifyourpaymentmethodhasbeendeclined,_________thatyourcreditcardnumber,expirationdate,billingaddress,andphonenumberwereenteredcorrectly.6)Viewthe________rateusedonyourorder,selectitemsyou’dliketopurchaseandproceedtocheckout.shippedconfirmexchange

I

VIVIIIIIIVIVIIIIILesson4WritingWorkshopIVIVIIIII付款是交易的重要環(huán)節(jié)。只有當(dāng)買方真正完成付款，訂單才能得以執(zhí)行。買家只有確保付款后的權(quán)益，才會(huì)安心付款，賣家也才能正常安排發(fā)貨。PartIUnderstandingEnglishEmailsSample1

Translate

the

following

samples

introducing

how

to

make

a

payment

into

Chinese.

I

VIVIIIIIDearXXX,ThankyoufortheinquiryletterofMay4thabouthowtopayfortheFS-001high-heelleathershoes.PleasebeassuredthatalltransactionsmadeonAliExpressrequireusingEscrowservice,ensuringthatalltransactionsaresecureandsafeforbothparties.AliExpresssupportscreditcardpayments,banktransfers,moneyorders,bankdebitcards,etc.TopayforyourorderonAliExpress,followthestepsintheexactordershownbelow:1)Selecttheorderandclickthe“PayNow”button.2)Chooseyourpreferredpaymentmethodonthecheckoutpage.3)Followtheinstructionsandentertheappropriateinformation.4)Clickthe“BuyNow”buttononceyou’vefinishedpayment.Pleasefeelfreetocontactusagainifyou’restillunclearaboutpaymentmethods.Bestregards,Mary樣例一親愛的XXX，

感謝您在五月四日的信函，關(guān)于如何支付FS-001高跟皮鞋。請放心所有速賣通的交易需使用支付寶，支付寶能確保每筆交易對雙方都是安全可靠的。

速賣通支持信用卡付款，銀行轉(zhuǎn)賬，電子錢包，借記卡，等等。確切地說，為了付款，請遵照以下步驟：1)選擇產(chǎn)品然后點(diǎn)擊付款按鈕。2)在結(jié)賬頁面選擇中意的付款方式3)按照指示輸入正確信息。4)點(diǎn)擊“付款”按鈕完成支付

倘若您還對付款方式不明白，隨時(shí)聯(lián)系我。

祝好,

瑪莉IVIVIIIIISample2DearMadam,Thanksforyourunderstandingandpatience.I’msorryyoudon’tlikethedesignofthebabysleepwearRK-004.IfyouwanttotakeRK-006instead,I’mafraidyou’llneedtopay$5extra.Ifyouthinkthisisallright,youcanclickonthislinktomaketheadditionalpayment.We’lldeliverthegoodsrightafterwereceivepayment.Bestregards,Mary

I

VIVIIIII樣例二親愛的女士，

非常感謝您的理解和耐心，很抱歉您不喜歡RK-004款式的嬰兒睡衣的設(shè)計(jì)。如果您想將嬰兒睡衣款式換成RK-006的話，恐怕您需要支付額外的5美金費(fèi)用。請您點(diǎn)擊以下鏈接支付額外的費(fèi)用。如果您認(rèn)為可以，我們可以在您付款后立刻安排發(fā)貨。此致，瑪莉

I

VIVIIIIIPartIICompletingtheEmailCompletetheemailwiththeproperchoicesaccordingtothegiveninformation.

I

VIVIIIII親愛的先生：

感謝您對我店產(chǎn)品感興趣。

非常抱歉您的訂單沒有成功支付。我們也迫切想查明原因，請您先核實(shí)一下您的信用卡余額是否不足或安全驗(yàn)證碼輸入是否正確。如果還是支付不了，恐怕您得聯(lián)系速賣通業(yè)務(wù)人員。

另外，由于您未能及時(shí)付款，您訂單中的藍(lán)色硬紙禮品盒現(xiàn)已售罄。不知您能否更換同種尺寸的其他顏色或者同種尺寸的木盒。如果您選擇木盒，您還得額外支付30美元的差價(jià)，請您點(diǎn)擊以下鏈接來確認(rèn)支付。

當(dāng)然，如果您不喜歡我們的禮品盒，我們可以全額退款。

祝好！瑪麗DearSir，Thanksforyour1)_________inour2)_________.We’resorrytofindthatyou3)________payfortheorder.We’realsoanxioustoknowwhat’swrong.Couldyoucheckwhetherit’sdueto4)________fundsoranincorrectcardsecuritycode.Ifthepaymentstillcannotbemade,I’mafraidyou’llhaveto5)______withthestaffofAliExpress.Inaddition,duetopaymentfailure,allbluecardboardgiftboxeswere6)______.Wouldyouliketo7)______aneworderwithothercolorsinthesamesizeorchangeittowood