英語(yǔ)購(gòu)物主題公開課

EnglishShoppingThemeOpenClass目錄ShoppingScenariosandCommonExpressionsClothing,footwear,andhatproductselectionPurchasingoffoodanddailynecessities目錄SelectionofElectronicProductsTheapplicationofcrossculturalcommunicationinshopping01ShoppingScenariosandCommonExpressionsGreetingandinquiryaboutneeds:"Hello,howcanIhelpyoutoday?"Offeringassistance:"Ifyou'relookingforsomethingspecific,I'dbehappytohelpyoufindit.""Thewomen'ssectionisonthesecondfloor,totheright."Describingproducts:"Thisdressismadeof100%cottonandismachinewashable."Negotiatingprices:"I'msorry,butwedon'tofferdiscountsontheseitems.However,wedohaveasalessectionwhereyoucanfindgreatdeals."0102030405Shoppingmall"Excuseme,wherecanIfindtheorganictomatosauce?"Findingitemsontheshelf"Couldyoupleasehelpmewiththesecansofsoup?They'reabitheavyforme."Askingforhelpwithheavyitems"Ihaveacouponfor$1offanypurchaseof$10ormore.CanIuseitforthistransaction?"Checkingout"Pleaseputthescaffolditemsontopandtheheateronesonthebottom."BagginggroceriesSupermarketshoppingOnlineshoppingandpaymentmethodsBrowsingproducts"Ilikethisshirt,butIwanttoseeifit'savailableinadifferentcolor."Addingitemstocart"I'lltaketwoofthesebooksandoneofthosenotebooks."Checkingout"I'dliketousemycreditcardforthispurchase.Whatinformationdoyouneed?"Confirmingdeliverydetails"PleasemakesuretodelivermypackagetotheaddressIprovided.IneeditbynextFriday."01"Iorderedthewrongsize.CanIexchangethisforalargerone?"Inquiryaboutwarranty:"Iguessthislaptopsixmonthsagoandit'snotworkingproperly.Isitstillunderwarranty?"Requestingrepairs:"MyTVisnotturningon.Canyoupleasesendsomeonetofixit?"Returninganitem:"Ibouncethisshirtlastweek,butitdoesn'tfit.CanIreturnitforarefund?"020304Returns,exchanges,andaftersalesservice02Clothing,footwear,andhatproductselectionMeasurebodysizeaccurately01Useameasuringtapetotakemeasuresofkeybodypartssuchasheight,weight,bus,wait,andhipcircumferencetoensureaccuratesizingAdvisorpersonalstyle02Identifypersonalpreferencesintermsofcolor,pattern,cut,andfabrictoarrowdowntheselectionUnderstandsizingcharts03RefertosizingchartsprovidedbydifferentbrandstofindthebestfitassizingcanvarybetweenbrandsChoosetheappropriatesizeandstyleSanitizehandsEnsurehandsarecleantoavoidtransferringdirtsorgermstotheclothingWearunderwearoraswimthatissimilartowhatyouwouldwearwiththeclothingtogetabettersenseofthefitInspecttheclothingforanydefectsordamageasloosethreads,tears,orstaysbeforetryingonFamiliarizeyourselfwiththestore'sreturnpolicyincasetheclothingdoesnotfitoryouarenotsatisfiedwiththepurchaseWearappropriateunderarmsCheckfordefectsBemindfulofreturnpoliciesPrecautionsfortryingonandtryingonFamiliarizeyourselfwithdifferentbrandsandtheirreportsforquality,style,anddurabilityResearchbrandsShoparoundandcomparepricesbetweendifferentstoresandonlineplatformstofindthebestdealComparepricesKeepaneyeoutforsales,discounts,orpromotionalofferstogetthebestvalueforyourmoneyLookforsalesanddiscountsReadcustomerreviewsandratestogetanideaofthequalityoftheproductandthesatisfactionlevelofpreviousbuyersReadreviewsBrandandpricecomparisonMixandmatchExperimentwithdifferentcolorcombinationsandstylestocreateuniqueandfashionableoutputsFollowfashiontrendsStayuptodatewiththelatestfashiontrendsbyfollowingfashionblogs,magazines,andsocialmediainfluencersforinspirationAdvisortheocclusionChooseclothingthatisappropriatefortheocclusionoractivityyouwillbeparticipatingintoensurecomfortandpracticalityAccessizeAddpersonalityandstyletoyouroutfitswithaccessoriessuchasjewelry,scans,hats,andbeltsMatchingsuggestionsandfashiontrends03PurchasingoffoodanddailynecessitiesUnderstandingtheimportanceoffoodingredients:Learntoidentifykeyingredientsandtheirrolesinfoodproducts,suchaspreservatives,colors,andflavorsDecipheringnutritionlabels:Gainknowledgeonhowtoreadandinterpretnutritionfactslabels,includinginformationoncalories,fat,protein,carbohydrates,andmoreHealthyfoodchoices:LearntomakeinformeddecisionsaboutfoodpurchasesbycomparingeligiblelistsandnutritioninformationInterpretationofFoodIngredientsandNutritionLabelsFamiliarizationwithdailynecessitiesExploreawiderangeofdailynecessities,includingpersonalcareitems,householdcleaners,andmoreUnderstandingproductfunctionsLearnaboutthespecificfunctionsandusesofvariousdailynecessities,suchasshampoos,toys,laundrydetergent,anddishsoapSafeusageinstructionsGainknowledgeonhowtosafelyuseandstoredailynecessities,aswellasproperdisposalmethodsforemptycontainersDailynecessitiesfunctionsandusageinstructionsIdentificationandsignificanceofenvironmentalprotectionsignsLearnhowtomakemoreenvironmentallyresponsivepurchasingdecisionsbychoosingproductswithenvironmentalprotectionsignsMakingecofriendlypurchasesLearntoidentifycommonenvironmentalprotectionsignsfoundonproducts,suchasrecyclable,biodegradable,andnon-toxicsymbolsRecognitionofenvironmentalsignsGaininsightintothesignificanceofthesesignsandhowtheycontributetosustainablelivingpracticesUnderstandingtheimportan…TakingadvantageofpromotionalactivitiesLearnaboutvariouspromotionalactivitiesofferedbystores,suchassales,discounts,andloyaltyprogramsEffectivecouponusageGainknowledgeonhowtofind,clip,andusecouponstomaximizesavingsonpurchasesBudgetingandsmartshoppingtipsLearnpracticaltipsforbudgetingandmakingsmartshoppingdecisionstostretchyourhardearnedmoneyfurtherParticipationinpromotionalactivitiesanduseofcoupons04SelectionofElectronicProductsProcessorspeedandtypeComparedifferentprocessorsandtheirspeedstodeterminewhichonebestsuitsyourneedsMemorycapacityAdvisortheamountofRAMandstoragespaceavailable,asthesecanaffecttheperformanceandspeedofthedeviceDisplayqualityLookattheresolution,size,andtypeofdisplaytoensureitmeetsyourvisualrequirementsBatterylifeCheckthebatterycapacityandestimatedusagetimetoensurethedevicecanlastthroughyourdailyactivitiesUnderstandingproductperformanceparametersLookintoconsumerreports,productspecifications,andexpertreviewstogetasenseofeachbrand'sreportMarketresearchAdvisorofthequalityofcustomerserviceofferedbyeachbrand,asthiscanbeanimportantfactorincaseofanyissueswiththeproductCustomerserviceComparethewarrantytermsandconditionsofferedbydifferentbrandstoensureyouhaveequalcoverageWarrantypoliciesBrandreputationcomparisonExtendedwarrantyoptionsAdvisorpurchasinganextendedwarrantyifitprovidesadditionalcoverageorlongerprotectionforyourdeviceServiceandsupportInquiryabouttheavailabilityofservicecentersandsupportoptionsincaseyouneedassistancewithyourdeviceStandardwarrantycoverageFamiliarizeyourselfwiththestandardwarrantyterms,includingtheperiodofcoverageandwhatiscoveredWarrantytermsandextendedwarrantyservicesOperationdemonstrationandexperiencesectionRequestademonstrationoftheproducttoseehowitfunctionsandperformsinrealtimeHandsonexperienceTryoutthedeviceyourselftogetafeelforitsusabilityandeconomicsAskquestionsTaketheopportunitytoaskanyquestionsyoumayhaveabouttheproductoritsfeaturestoensureyoumakeaninformedpurchasedecisionProductdemonstration05TheapplicationofcrossculturalcommunicationinshoppingUsingappropriategreetingsandfarewellsItisimportanttousepoliticallanguagewheninteractingwithcustomers,suchassaying"Hello,""Goodmorning,"or"Thankyouforshoppingwithus."ExaminingpersonalspaceCustomersfromdifferentculturesmayhavedifferentexpectationsregisteringpersonalspaceItisimportanttobeawareofandrespectthesedifferencesAvoidingofferinglanguageCertainwordsorphrasesmaybeofferedinotherculturesItisimportanttouseneutral,relevantlanguagetoavoidcausingmisunderstandingsorofferingcustomersPolelanguageandrespectforculturaldifferencesOpenendedquestionsresourcecustomerstosharemoreinformation,whichcanhelpsalesassociatesunderstandtheirneedsandmakeappropriaterecommendationsItisimportanttolistenactivelytocustomers'responses,showinginterestandempathyThishelpsbuildtrustandresourcescustomersto