五星級(jí)酒店情景英語(yǔ)和相關(guān)詞匯集錦

酒店各部門(mén)實(shí)用英語(yǔ)集錦EnglishForStaffAtFrontOffice一、客房物品落地?zé)鬝TANDINGLIGHT床罩（大）BEDCOVER（BIG）臺(tái)燈TABLELIGHT床罩（?。〣EDCOVER（SMALL）床頭燈BETLIGHT床單（大）BEDSHEET（BIG）電視機(jī)TVSET床單（小）BEDSHEET（SMALL）冰箱REFRIGERATOR毛毯（大）BLANKET（BIG）電話機(jī)TELEPHONE（SET）毛毯（小）BLANKET（SMALL）窗簾遙控器WINDOWCURTAINCONTROLLER浴巾BATHTOWEL電視機(jī)遙控器TVREMOTECONTROLLER被套QUILTCASEBAG熱水壺THERMOS面巾FACETOWEL麻將燈“MAHJONG”LAMP方巾HANDTOWEL風(fēng)筒DRYER地巾BATHMAT玻璃鏡MIRROR浴袍WRAPPAGE剃須鏡BEARDMIRROR枕套PILLOWCASEBAG酒杯GLASS枕心PILLOWCASE有蓋茶杯CHINESETEACUP窗簾WINDOWCURTAIN咖啡杯（套）COFFECUP棉被QUILTS漱口杯MOUTHWASHINGCUP浴巾架TOWELTRAY煙灰盅ASHTRAY潔陰露框架YIRENBAOCASING文件夾LEATHERFILE水箱蓋WATERTANK（SMALL）酒水表夾MINI-BARSHEETFILE坐廁蓋TOILETBOWLCOVER茶盤(pán)TEATRAY防滑墊FENDER小藤藍(lán)BAMBOOBASKET（S）服務(wù)指南SERVICEGUIDE水果籃FRUITBASKET（S）健康稱(chēng)EXUBERANCEBALANCE衣架HANGER鞋抽SHOESTAKEOUT花瓶VASE衣刷CLOTHESBRUSH藤籃BASKET保溫瓶VACUUMBOTTLE每個(gè)煙頭印EACHBURNMARK晚安卡GOODNIGHTCARD二、接待處詞匯RoomRateTariffServiceChargeCompanyNamePrice/RateRegistrationFormAddressRoomCategeorySurnameAccountStandardRoomFristNameKeyCardDeluxeRoomNationalityFrontOfficeDeluxeSuiteSexLobbyExtraBedRoomRateRegisterDateOfBirthGuestSignatureNoteReasonOfStaySettleShareArrivalDateBeverageCashierDepartureDateSafeDepositBoxRule三、常用詞匯1、Astandardroomcosts482yuanpernight.標(biāo)準(zhǔn)雙人房的房?jī)r(jià)是每晚482元。2、Asingleroomoradoubleroom?要單人房還是雙人房？3、Canyouspellthatforme,please?請(qǐng)您拼一下您的名字好嗎？4、CouldIaskyoutoputyournameinblockcapitals?請(qǐng)用大寫(xiě)字母寫(xiě)您的名字好嗎？5、CouldIseeourpassport,please?我可以看看您的護(hù)照嗎？6、CouldIsuggestadoubleroom?要不就請(qǐng)您住個(gè)雙人房如何？7、Couldyoukeepyourroomkeyuntilyoucheckout?請(qǐng)您在住宿期間自己保管鑰匙，直到結(jié)帳離開(kāi)。8、Couldyoupleaseputyournationalityhere,sir?先生，請(qǐng)您將您的國(guó)籍寫(xiě)在這兒，好嗎？9、Couldyousignyourname,please?請(qǐng)您簽一下名，可以嗎？10、Don’tworry,yourluggagewillbesentupatonce.別擔(dān)心，您的行李很快就會(huì)送上去的。11、Waitamoment,please.Letmecontactmymanager.請(qǐng)稍等，讓我與找一下我的經(jīng)理。12、Enjoyyourstaywithus.祝您在這里住得愉快。13、ForasingleroomthepricewouldbeRMB235yuan.單人房間的價(jià)格是人民幣235元。14、Unfortunatelywe’refullybookedforthatday.遺憾的是那天的客房全部訂滿(mǎn)。15、Forwhichdate?您要訂哪一天的房間？16、Haveyougotanyidentification?您有什么可以證明您的身份嗎？17、Hopeyouenjoyyourstay.希望您住得愉快。18、Howlongwillyoubestaying?您將要住多久？19、Howmanyguestswilltherebeinyourparty?您們一起有幾個(gè)人？20、Ifthereisn’tanyroom,wecangetyouonawaitinglistorwecanfindyouaroominanotherhotel.如果沒(méi)有空房間，我們可將您的名字記下來(lái)，一旦有空房就給您安排，或者在其它賓館為您找個(gè)房間。21、Ifyouleaveafter18:00pm,you’llhavetopaythefullaccount.晚上六點(diǎn)以后退房，按全天收費(fèi)計(jì)算。22、TherearesafetydepositboxesattheCashierDesk.收銀臺(tái)有存放貴重物品的保險(xiǎn)柜。23、I’mafraidhehascancelledhisreservation.抱歉，他取消了他的預(yù)訂。24、I’mafraid,heisn’tstayinginourhotel.恐怕他不住我們賓館。25、Thebellmanwillshowyoutoyourroom.行李員會(huì)領(lǐng)您去您的房間。26、I’msorry,butIhaven’tgotanyrecordofthat.對(duì)不起，我們這里沒(méi)有您預(yù)訂的記錄。27、I’msorrybutweareallbookedfornextweek.抱歉，下個(gè)星期的房間都被訂完了。28、I’msorry,heleftyesterday.對(duì)不起，他昨天就離店了。29、I’msorry,thereisnosuchapersonhere.Isheahotelguest?對(duì)不起，這里沒(méi)有這個(gè)人。他是賓館的客人嗎？30、I’msorry,wedon’thaveconnectingdoublerooms,butwehavelargeadjoiningrooms.對(duì)不起，我們沒(méi)有相通的雙人房間，但是我們有大的相鄰的房間。31、Inwhatformwillpaymentbemade?您要怎樣付款？32、Isitpossibleforyoutochangeyourreservationdate?您可不可以改變預(yù)訂日期呢？33、Justamoment,please.I’llchecktheroomavailability.請(qǐng)稍等一下，我去查一下房間預(yù)訂情況。34、MayIseesomeidentification,please?請(qǐng)讓我看看身份證好嗎？35、Sorry,sincemostoftheroomsareoccupiedatthemoment,wecanonlygiveyoutworoomsondifferentfloors.Willthatbeallright?對(duì)不起，困為大多數(shù)房間都住滿(mǎn)了，我們只能給您兩個(gè)不同樓層的房間，可以嗎？36、Sorrytokeepyouwaiting,sir.對(duì)不起，先生，讓您久等了。37、Thatwasasingleroom,wasn’tit?您預(yù)訂的是單人房間，對(duì)嗎？38、Whatkindofroomwouldyoulike(prefer)?您希望要什么樣的房間？39、Whendidyoumakethereservation?您是什么時(shí)候預(yù)訂的房間？40、Who’sthereservationfor?您為誰(shuí)預(yù)訂房間？41、Sorrytokeepyouwaiting,Sir.對(duì)不起，先生，讓您久等了。話務(wù)員英語(yǔ)一、詞匯1、InternationalCall國(guó)際長(zhǎng)途2、DomesticCall國(guó)內(nèi)電話3、HousephoneCall內(nèi)線電話4、Free免費(fèi)5、Dial拔號(hào)二、常用語(yǔ)句Allhousecallsarefree.所有內(nèi)線電話均免費(fèi)。Atwhattimeshallwecallyou?我們?cè)撌裁磿r(shí)候叫您起床呢？MayIhelpyou?能為您效勞嗎？Couldyourepeatthenumber,please?能請(qǐng)您重復(fù)一下那個(gè)電話號(hào)碼嗎？5、Couldyouspeakalittlelouder,pleas您能講大聲下一點(diǎn)嗎？6、Don’tworry,please.請(qǐng)別擔(dān)心。7、Forroom-to-roomcalls,pleasedialeightfirstandtheroomnumber.打酒店房間與房間之間的電話，請(qǐng)先撥零，再撥房間號(hào)碼。8、Hangup,please.請(qǐng)放電話。9、Hang(hold)on,please.請(qǐng)別放下電話。10、Goodnight,sir.晚安，先生。11、Thelineisbusyrightnow.現(xiàn)在占線了。12、Heisnotinatthemoment.他現(xiàn)在不在。13、I’llcallyoubackwhenitisfree.等線路通了，我會(huì)把電話打過(guò)來(lái)。14、I’mafraidyouhavethewrongnumber.恐怕您拔錯(cuò)了電話號(hào)碼。15、MayIhaveamessage?要我留話嗎？16、MayIhaveyournameandroomnumber?請(qǐng)問(wèn)您尊姓大名和房號(hào)？17、Nevermind,sir.先生，不要緊。18、Notroubleatall.一點(diǎn)也不麻煩。19、ShallItellhimtocallyouback?我叫他回您電話好嗎？20、Thelineisbad.線路故障。21、Whichcityarecalling,please?請(qǐng)問(wèn)您要哪個(gè)城市？22、WhatcanIdoforyou?能為您效勞嗎？23、Wouldyouliketoleaveamessage?您要留口信嗎？24、You’rewelcome,sir.先生，別客氣（不用謝）。25、It’sapleasure.樂(lè)意效勞。26、Thankyouforwaiting.讓您久等了。27、Thereisnohurry.不用急。ELEMENTARYENGLISHFORHOTELSTAFFANDMANAGEMENTCourtesyEnglish歡迎和問(wèn)候語(yǔ)：Goodmorning(afternoon,evening),sir(madam).早上好，先生（夫人）。(2)Howdoyoudo?您好！（初次見(jiàn)面）Howdoyoudo?您好！Gladtomeetyou.很高興見(jiàn)到您。(3)Howareyou?您好嗎？Fine,thanks.Andyou?好的，謝謝，您呢？(4)Welcometoourhotel.歡迎到我們酒店（餐廳、商店）來(lái)。(restaurant,shop).(5)Wishyouamostpleasant愿您在我們酒店過(guò)得愉快。stayinourhotel.(6)Ihopeyouwillenjoyyour希望您在我們酒店過(guò)得愉快（客人staywithus.剛?cè)氲陼r(shí)）。Ihopeyouareenjoying.希望您在我們酒店過(guò)得愉快（客人yourstaywithus.在酒店逗留期間）。Ihopeyouhaveenjoyed.希望您在我們酒店過(guò)得愉快（客人yourstaywithus.離店時(shí)）。(7)Haveagoodtime!祝您過(guò)得愉快！電話用語(yǔ)：(8)HuatianHotel,FrontDesk.華天賓館，前廳，您找誰(shuí)？CanIhelpyou?(9)Sorry,I’vedialedthewrongnumber.對(duì)不起，我拔錯(cuò)號(hào)了。(10)MayIspeaktoyourGeneralManager?能和你們總經(jīng)理說(shuō)話嗎？(11)Sorry,Heisnotinatthemoment.對(duì)不起，他現(xiàn)在不在。Wouldyouliketoleaveamessage?您要留口信嗎？(12)Pardon?對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍好嗎？Ibegyourpardon?對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍好嗎？祝賀語(yǔ)：(13)Congratulations!祝賀您！(14)Happybirthday!生日快樂(lè)！(15)HappyNewYear!新年快樂(lè)！(16)MerryChristmas!圣誕快樂(lè)！(17)Haveaniceholiday!節(jié)日快樂(lè)！(18)Wishyoueverysuccess!祝您成功！答謝和答應(yīng)語(yǔ)：(19)Thankyou(verymuch).謝謝您（非常感謝）。(20)Thankyouforyourad-感謝您的忠告(信息,幫助)。vice(information,help).(21)It’sverykindofyou.謝謝，您真客氣。(22)Youarewelcome.不用謝。(23)Notatall.不用謝。Don’tmentionit.不用謝。(24)It’smypleasure.非常高興為您服務(wù)。Withpleasure.Mypleasure.(25)Iamatyourservice.樂(lè)意為您效勞。(26)Thankyouforstaying感謝您在我們酒店下榻。inourhotel.道歉語(yǔ)：(27)I’msorry.很抱歉。(28)Excuseme.對(duì)不起。(29)I’msorry.It’smyfault.很抱歉，那是我的過(guò)錯(cuò)。(30)Sorrytohavekeptyouwaiting.對(duì)不起，讓您久等了。(31)Sorrytointerruptyou.對(duì)不起，打擾您了。(32)I’msorryaboutthis.對(duì)此表示抱歉。(33)Iapologizeforthis.我為道歉。(34)That’sallright.沒(méi)關(guān)系。(35)Let’sforgetit.算了吧！征詢(xún)語(yǔ)：(36)Can(May)Ihelpyou?我能幫您什么嗎？Yes,please..好的。(37)WhatcanIdoforyou?我能為您干點(diǎn)什么？(38)IsthereanythingIcan有什么能為您效勞的？doforyou?(39)Justamoment,please.請(qǐng)稍等一下。(40)MayIuseyourphone?我能借用您的電話嗎？Yes,ofcourse.當(dāng)然可以。Certainly.當(dāng)然可以。指路用語(yǔ)：(41)Goupstairs/downstairs.上樓/下樓。(42)It’sonthesecond(third)在二（三）樓。floor.(43)Excuseme.Whereisthe對(duì)不起，請(qǐng)問(wèn)盥洗室電梯在哪兒？washroom(restroom,elevator)?Thisway,please.請(qǐng)這邊走。(44)Turnleft/right.往左右轉(zhuǎn)。(45)It’sinthelobbynearthe在大廳靠近大門(mén)。mainentrance.(46)It’sinthebasementatthe在地下室走廊盡頭。endofthecorridor.提醒用語(yǔ)：(47)Mind/(Watch)yourstep.請(qǐng)走好！(48)Pleasebecareful.請(qǐng)當(dāng)心。(49)Pleasedon’tleaveany-請(qǐng)別遺忘您的東西。thingbehind.(50)Don’tworry.別擔(dān)心。(51)Takeiteasy.放心好了。(52)Pleasedon’tsmokehere.請(qǐng)不要在這里抽煙。告別語(yǔ)：(53)Goodbye.再見(jiàn)。(54)Seeyoulater.等會(huì)見(jiàn)。(55)Goodnight.晚安。(56)Seeyoutomorrow.明天見(jiàn)。(57)Goodbyeandthankyou再見(jiàn)，謝謝您的光臨。forcoming.(58)Goodbyeandhopetosee再見(jiàn)，希望再見(jiàn)到您。youagain.(59)Haveanicetrip!一路平安。(60)Wishyouapleasantjour-祝您旅途愉快。ney!Goodluck!祝您好運(yùn)。2.ForHotelStaff前廳：Haveyouareservation?您預(yù)訂過(guò)嗎？MayIknowyourname您能告訴我您的名字與房間號(hào)androomnumber?碼嗎？Hereisyourroomkey.給您的房間鑰匙。Pleasepayatthecashier’s請(qǐng)去那邊帳臺(tái)付款。deskoverthere.Aretheseyourbaggage?這些是您的行李嗎？MayItakethemforyou?我來(lái)幫您拿，好嗎？客房部：Housekeeping.MayI客房服務(wù)員我可以進(jìn)來(lái)嗎？comein?Leaveyourlaundryin請(qǐng)把要洗的東西放在浴室門(mén)后的洗thelaundrybagbehind衣袋中。thebathroomdoor.IhopeI’mnotdisturbing我希望沒(méi)有打擾您。you.Onemoment,madam.等一會(huì)，夫人我馬上送來(lái)。I’llbringthemtoyourightaway.I’llsendforanelectrician我給您請(qǐng)電工（大夫……）。(doctor,…)foryou.餐飲部：Sitdown,please.Hereis請(qǐng)坐，給您菜單，先生，themenu.MayItakeyour您要點(diǎn)菜嗎？order,sir?Whatwouldyouliketo您要喝咖啡還是茶？have,coffeeortea?Wouldyouliketohave您用餐時(shí)要喝點(diǎn)酒嗎？somewinewithyourdinner?Servicehoursare:7:00a.m.餐廳供應(yīng)時(shí)間是：早飯7到9點(diǎn)，to9:00a.m.forbreakfast,11:30午飯11半到1點(diǎn)半，晚飯6點(diǎn)a.m.to1:30p.m.forlunch,6:30半到8點(diǎn)半。p.m.to8:30p.m.fordinner..Hereisthebill.Pleasesignit.這是您的帳單。請(qǐng)簽字。3.ForHotelManagement銷(xiāo)售用語(yǔ)：Whatkindofrooms(food)您需要什么樣的房間？（您想吃wouldyouliketohave?什么菜？）Hereisabrochureofour這是介紹我們飯店的小冊(cè)子hotelandourtariff.和價(jià)目表。We’llgiveyoua10%(ten我們給您九折優(yōu)惠。percent)discount.We’lloffertourguides我們給陪同提供免費(fèi)早餐。complimentarybreakfasts.Weacceptyourterms.我們接受您的條件。公關(guān)用語(yǔ)：MayIintroducemyself?讓我介紹我自己。MayIpresentyoualittle請(qǐng)接受我們的一點(diǎn)小小紀(jì)念品。souvenir?Let’sdrinktoourfriendship!為我們的友誼干杯！Letmeproposeatoastto建議為在座客人的健康干杯！thehealthofourguests!(10)Cheers!干杯！Bottoms!征求意見(jiàn)用語(yǔ)：(11)HowdoyoulikeChinese您喜歡中國(guó)菜嗎？food?(12)Whatdoyouthinkofour您對(duì)我們的服務(wù)有什么意見(jiàn)？service?(13)Thankyouforyourcomments謝謝您給我們提的意見(jiàn)（贊(compliment,suggestion)揚(yáng)、建議）。(14)I’mafraidit’sagainstthehotel’s這是違反酒店的規(guī)章制度。regulations.(15)Inourhotelwedon’taccepttips.我們酒店是不收小費(fèi)的。It’sourpleasuretoserveour我們?yōu)榭腿朔?wù)好感到高興然guestswell.Thankyouallthe而，還是要謝謝您。same.I’mafraidyou’llhavetopay您必須賠償。forthedamage.Thankyoufortellingusabout謝謝您告訴我們。我馬上去處it.I’lllookintothematterright理這事。away.(18)Iassureyouitwon’thappenagain.我保證此類(lèi)事不會(huì)再發(fā)生。(19)Pleasedon’tworry,sir(madam).先生（夫人）請(qǐng)不必?fù)?dān)憂。我I’llsendsomeoneuptoyourroom馬上派人到您的房間去。rightaway.(20)Ican’tguaranteeanything,butI’ll我不能保證但我會(huì)盡力而為。trymybest.4.ForHotelshopsWhatcanIshowyou?您要買(mǎi)什么？Howdoyoulikethisfashion您喜歡這種款式顏色尺寸圖案(color,size,design)?嗎？Theextralargesizeofthis這種顏色的特大號(hào)已經(jīng)賣(mài)完了？colorisoutofstock.Pleasetryusagaintomorrow.請(qǐng)明天再來(lái)看看。Theyarealtogether175共計(jì)175元外匯券。您可以(onehundredandseventy-five)付現(xiàn)金也可以用信用卡。yuanFEC.Youmaypayin請(qǐng)到帳臺(tái)付款。cashorwithcreditcard.Pleasepayatthecashier’sYouhavemadeagoodchoice.您真會(huì)買(mǎi)東西。您的眼力真好。Youhaveverygoodtaste.USEFULWORDSANDEXPRESSIONSFORHOTELSERVICESAttheBeautyCenterHaircut理發(fā)男Tocombone’shair梳頭Hair-dressing理發(fā)女Totrimone’sbeard(moustache)剪須Barbar男部理發(fā)員Side-burns;side-boards鬢角（為女賓）（forladies）Hair-dresser女部理發(fā)員Tocurl…h(huán)air卷頭發(fā)Toshave刮臉修面Plait辮子Toshampoo洗發(fā)Wig假發(fā)Tohaveone’shairdone做頭發(fā)做花樣Cosmetics化妝用品Tohaveatrimming修邊剪齊Coldcream冷霜Tohaveone’shairdyed染發(fā)Perfume香水Fringe流海Lip-stick唇膏，口紅Todoone’shairinaknot挽髻Rouge胭脂Toundoone’sknot解髻Browpencil眉筆Tocutone’shairshort剪短Cutex指甲油Totakeoffmoreonthetop去薄Vanishingcream雪花膏Toleaveone’shairlong留長(zhǎng)Facepowder香粉Don’ttouchthefront前面不要剪Hairvaseline發(fā)蠟Tohaveone’shairtrimmed修邊剪齊Scents;floridawater花露水Tooilone’shair擦油Hairtonic發(fā)水Todryone’shair吹風(fēng)Shampoo洗發(fā)劑Razorblade刀片Hairnet發(fā)網(wǎng)Razor剃刀Torestyleone’shair換發(fā)型Electricshaver電剃刀Tohaveapermanentwave(perm)電燙頭發(fā)Hair-brush發(fā)刷Tobraid(plait)one’shair編辮子Hair-pin發(fā)型Tohaveacoldwave冷燙Hairdrier吹風(fēng)機(jī)HowwouldyoulikeyourHair–curler卷發(fā)夾haircut,sir?先生，您喜歡頭發(fā)理成什么式樣？Electricclippers電推子Whatwillyouhave,apermoraset?您要電燙還是卷做頭發(fā)？Tohaveamanicure修指甲Priceincludessettings,lotions,treatments,andNailscissors指甲剪conditioners.價(jià)目包括做發(fā)、洗液、護(hù)理及護(hù)發(fā)素。Nailclipper指甲夾Nailfile指甲銼Nailpolish指甲油Make-upaccessories化妝用具Thebeautycenter美容中心Hairproducts護(hù)發(fā)產(chǎn)品Cosmeticsandshincare化妝品及護(hù)膚品2.AttheFitnesscenterIndoorsports室內(nèi)運(yùn)動(dòng)Barbell杠鈴Amountofexercises運(yùn)動(dòng)量Dumbbell啞鈴Scoreboard記分牌Spring-grip握力器Jog跑步Sauna桑拿浴室（蒸氣浴室）Raceapparatus跑步機(jī)Minigolf(computerized)Sunshade遮陽(yáng)傘微型高爾夫（電腦控制）Bicycleapparatus自行車(chē)機(jī)Bowling;ninepins地滾球室Exercisesonapparatus器械操Billiardroom(poolroom)臺(tái)球房（彈子房）Matexercises墊上運(yùn)動(dòng)Pooltable(billiardtable)臺(tái)球桌Freeexercises;floorexercisesIndoorswimmingpool室內(nèi)游泳池自由體操Surfing沖浪運(yùn)動(dòng)Chest-expander;pullweightsAngling釣魚(yú)拉力器械Ropeskipping跳繩Springboard;divingboard跳板Wushu;martialarts武術(shù)Divingtower跳臺(tái)quanshu;barehandedexercise;Surfboardriding滑水板Chineseboxing;pugilisticart拳術(shù)Livebelt救生圈Todotaijiquan打太極拳Dressingroom;cloakroom更衣室Qigong;breathingexercises氣功Thedeeparea深水區(qū)Kungfu功夫Toshallowarea淺水區(qū)Massage按摩Totakeadeepbreath深呼吸Acupuncture針灸Cramp抽筋A(yù)rtificialrespiration人工呼吸Ourswimmingpoolisfreeforourhotelguestsexceptfoodandbeverage.房客使用游泳池，除飲料食品外，費(fèi)用全免3．CommonAbbreviationsforHotelBusinessTerminology:SWB帶浴室單人房出MA半美洲計(jì)劃（包早餐、午餐或晚餐）(SingleRoomwithPrivateBath)ModifiedAmericanPlanDWB帶浴室雙人房（雙人大床）(Breakfastandeitherlunchordinner)(DoubleRoomwithPrivateBath)AP美洲計(jì)劃（包早餐、午餐、晚餐）TWB帶浴室兩個(gè)單人床房AmericanPlan(breakfast,lunchand(TwinBedsRoomwithPrivateBath)dinner)EP歐洲計(jì)劃（不包餐食）AE（美國(guó)）運(yùn)通信用卡EuropeanPlan(nomeals)AmericanExpressCP大陸計(jì)劃（包大陸式早餐）VS（美國(guó)）東美卡ContinentalPlan(withcontinentalVisa(BankAmericard)BreakfastDC（美國(guó)）大來(lái)信用卡BC(英國(guó))巴克利卡BarclaysDinersClubCB（美國(guó)）萬(wàn)國(guó)卡COMP免CarteBlanche(Complimentary)EC（英國(guó)）歐洲卡IndicatetocashiernochargewillEurocardbecollectedfromguestforroomoccupancyMC（美國(guó)）萬(wàn)事達(dá)卡帳單上注明“免”字以告結(jié)帳處免收客人的房費(fèi)MasterChargeD.N.A.客人未到AC（英國(guó)）阿賽斯卡Donotarrive(No-Show)AccessF.I.T.外國(guó)零星散客MC（日本）信販卡ForeignindividualtravelerMillionCardO.O.O.次序顛倒JCB（日本）信販卡OutoforderFederalCardO.N.O只住一夜OTB（香港）海外信用卡OnenightonlyA.S.A.P盡早P.I.A.已預(yù)付AssoonasPossiblePaidinadvanceC.O.D離旅館時(shí)現(xiàn)付S.O.P.標(biāo)準(zhǔn)辦理手續(xù)CashpaymentondepartureStandardoperationprocedureC.I.A預(yù)付V.I.P.貴賓CashinadvanceVeryimportantpersonMENUSOFCHINESEANDWESTERNCUISINES1.GuangdongCuisine（粵菜）WholeWinterMelonSoup冬瓜盅SlicedGaroupaCutletwithAssortedColdHorsd’OeuvresCreamSauce白汁石板魚(yú)Platter七彩冷拼盤(pán)DriedAbaloneBraisedinOysterSauceDicedChickenWithCashew蠔皇鮑魚(yú)Nuts腰果炒雞丁FriedRiceGuangzhouStyle廣州炒飯CantoneseRoastDuck粵式片皮鴨DimSum:TwoKindsofSaltyPastryGrilledWholeYoungPigeon雙咸點(diǎn)鐵扒乳鴿DimSum:TwoKindsofSweetPastryBarbecuedFilletofPorkwithChineseTea中國(guó)名茶HoneySauce密汁叉燒2.SichuanCuisine（川菜）FourColdDishes四冷菜MandarinFishwithSoybeanSpecialSpicyChicken怪味雞Paste豆瓣桂魚(yú)SpinachwithGingerSauceTwice-CookedPorkSlices回鍋肉姜汁菠菜BeancurdwithPepperandChilli麻辣豆腐EggsPickledwithBrewer’sSmokedDuckFlavoredwithTeaLeavesGrain宜賓糟蛋樟茶鴨子SmokedCrispFish煙熏酥魚(yú)FreshMushroomswithBambooShootsCrispRicewithSeaCucumber鮮蘑竹筍鍋巴海參NoodlesSichuanStyle擔(dān)擔(dān)面AssortedFruitinWineRice醪糟百子果羹3.FrenchCuisine（法國(guó)菜式）LesCaviaresCanapesouBlinis黑魚(yú)子醬FrenchBelon法國(guó)銅蠔ProsciuttodiParmaauFruitSaisonnier意大利火腿肉時(shí)鮮果PatedeFoieGras鵝肝醬SalmonFumed’Ecosse煙鮭醬CoquillesStjacquesProvecalFeuilletage法國(guó)鮮帶子（海鮮）ScallopsauGratinalaMornay海扇（蛤、蜆）ArtichautVinaigretteauHol-Landaise鮮薊菜EscargotChablisienneFaconEscoffier火局蝸牛CrepesMadras咖喱蝦餅SaladeCesar古羅馬式沙拉SaladeChezNapoleon拿破侖色拉BisquedeHomard龍蝦濃湯Potagequeuedeboeuf牛尾清湯FiletdeBoeufenCrouteonDitWellington威靈頓牛排FiletdeGaroup“GrandDuc”石班魚(yú)排、大公爵式

RognondeVeauSaucePorto酒小牛腰EpinardsNicoise奶汁菠菜4.JapaneseCuisine(日本菜式)MatsuzakaBeefSteakYaki松板燒牛肉鐵板EbiTeppanYaki海鮮鐵板燒Yu(Yakko)Dofu(HotorcoldBeancurdinsoup)冷（熱）豆腐DobinMushi(Freshseafood&Vegetablesoupservedinteapot)茶壺海鮮湯I(xiàn)tawasa(coldfishcake)日本魚(yú)蛋（冷魚(yú)餅）Tempura(Variousseafood&vegetableDeepfriinvegetableoil)炸蝦KushiKatsu(Deepfriedporkinstick)炸豬肉串SukiyakiTori雞肉鍋ShabuShabuMatsuzakaBeef清湯牛肉鍋（涮牛肉）SawaraYaki(GrilledMacherelinSaltorsoy-sauce)燒倩魚(yú)（鹽燒或醬油燒）TaiShiyaki(GrilledBreamin(salt)燒鯛魚(yú)（魚(yú)立魚(yú)）HOTELORGANIZATIONCHART酒店機(jī)構(gòu)表總經(jīng)理室(GeneralManager’sOffice)總經(jīng)理(GeneralManager)總經(jīng)理助理(GeneralManager’sAssistant)總經(jīng)理辦公室(ExecutiveOffice)總經(jīng)理辦公室主任(DirectorofExecutiveOffice)辦公室秘書(shū)(ExecutiveSecretary)收發(fā)員(MailClerk)銷(xiāo)售部(SalesDepartment)銷(xiāo)售經(jīng)理(SalesManager)銷(xiāo)售副經(jīng)理(Asst.SalesManager)宴會(huì)銷(xiāo)售經(jīng)理CateringSalesManager團(tuán)隊(duì)銷(xiāo)售經(jīng)理GroupSalesManager銷(xiāo)售主任SalesExecutive推銷(xiāo)員(SalesPromotionOfficer)公共關(guān)系部(PublicRelationsDepartment)市場(chǎng)調(diào)查主管MarketResearch市場(chǎng)調(diào)查分析員MarketResearchAnalyst市場(chǎng)公關(guān)總監(jiān)DirectorofMarketingCoummunications經(jīng)理(PublicRelationsManager)市場(chǎng)公關(guān)副經(jīng)理Asst.Mar.Com.Manager公關(guān)員(PublicRelationsOfficer)公共關(guān)系接待員(PublicRe-lationsAssistant)市場(chǎng)公關(guān)文員Coordinator美工GraphicDesigner前廳部(FrontOffice)經(jīng)理(FrontOfficeManager)前廳部副經(jīng)理Asst.FrontOfficeMgr.前臺(tái)經(jīng)理FrontDeskManager賓客服務(wù)總監(jiān)DirectorofGuestService日本語(yǔ)賓客關(guān)系主任JapaneseGuestRelationsOfficer夜班經(jīng)理NightManager/NightDutyManager客戶(hù)認(rèn)可協(xié)調(diào)員GuestRecognitionCoordinator前廳部主管(FrontOfficeAssistantManager)接待主管ReceptionSupervisor接待員FrontOfficeAgent/Receptionist前廳問(wèn)訊員（FrontOfficeInformationClerk）預(yù)訂經(jīng)理ReservationManager訂房員/預(yù)訂文員(Reservationist/ReservationAgent)團(tuán)體協(xié)調(diào)員(TourCoordinator)機(jī)場(chǎng)代表經(jīng)理Airport/TrainManager機(jī)場(chǎng)代表AirportRepresentative行李部領(lǐng)班(BellCaptain)禮賓員ConciergeAttendant門(mén)廳應(yīng)接員/門(mén)僮(Doorman)行李員(Bellman)泊車(chē)員CarValet外幣兌換員(Cashier)結(jié)賬員(FrontOfficeCashier)商務(wù)中心主管BusinessCenterSupervisor電訊電傳員（TelexOperator）行政樓層禮賓員ClubConcierge行政樓層服務(wù)員ClubServiceAttendant總機(jī)房經(jīng)理PABXManager電話總機(jī)主管（ChiefOperator）話務(wù)員（Operator）總機(jī)接線員PABXAgent餐飲部(FoodandBeverageDepartment)經(jīng)理(F&BManager)宴會(huì)及會(huì)議服務(wù)總監(jiān)DirectorofCatering&ConferenceServices各餐廳副經(jīng)理OutletAsst.Manager餐廳主管RestaurantSupervisor客房送餐接單員IRDTSA客房送餐服務(wù)員IRDServer餐飲預(yù)訂服務(wù)員RestaurantReservationAgent大堂酒吧經(jīng)理LobbyLoungeManager酒吧主管BarSupervisor酒吧領(lǐng)班BarCaptain酒吧調(diào)酒師(Bartender)酒吧服務(wù)員(Barman)酒吧服務(wù)員BarServer客房送餐領(lǐng)班IRDCaptain客房送餐主管IRDSupervisor宴會(huì)廳主管BanquetSupervisor宴會(huì)領(lǐng)班BanquetCaptain會(huì)議禮賓員EventConcierge宴會(huì)服務(wù)員BanquetServer餐廳管理員(RestaurantSupervisor)餐廳領(lǐng)班(RestaurantCaptain)餐廳服務(wù)員Waiter/Waitress/Waithelp餐廳預(yù)訂員(RestaurantReservationist)餐廳應(yīng)接員/餐廳領(lǐng)位員(RestaurantHostess/Greetress)餐廳開(kāi)單員(RestaurantCaptain)餐廳劃菜員(Restaurant&KitchenCoordinator)餐廳服務(wù)員RestaurantServer走菜員(KitchenWaiter)廚師長(zhǎng)(ExecutiveChef)助理行政總廚AssistantExecutiveChef中西廚房/點(diǎn)心/燒味/員工餐廳Chinese/ADD/Prego/QBA/DimSum/BBQ/StaffCanteen凍廚廚師長(zhǎng)ColdKitchenSousChef廚房主管(HeadChef)咖啡廳廚房副廚師長(zhǎng)CaféKitchenSousChef中廚房副廚師長(zhǎng)ChineseKitchenSousChef咖啡廳廚房主管CaféKitchenChefdePartie宴會(huì)廳廚房主管BanquetKitchenChefdePartie特色菜廚房主管SpecialtyKitchenChefdePartie特色菜廚房廚師SpecialtyKitchenCommis1/Commis2/Commis3宴會(huì)廳廚房廚房廚師BanquetKitchenCommis1/Commis2/Commis3肉房主管ChefdePartie各廚房領(lǐng)班DemiChef廚工Commis各餐廳廚師OutletChef肉房廚師ButcherChef切配廚師(Butcher)廚房燒烤工(GrillChef)點(diǎn)心師DimSumChef燒烤師BBQChef砧板師ChopperChef砧板Chopper打荷師DishUp爐灶師StoveChef上什Steamer炒鍋Wok咖啡廳廚房廚師CaféKitchenCommis1/Commis2/Commis3西餐廚師(Chef)餅房主管爐灶廚師(Cook)PastryChefdePartie餅房廚師PastryKitchenCommis1/Commis2/Commis3面包房操作工(Baker)點(diǎn)心工(PastryCook)食品檢驗(yàn)員(FoodHygiene)冷盤(pán)配菜員(ColdKitchenCook)總管事ChiefSteward管事部主管StewardingSupervisor管事部領(lǐng)班餐具管事(Steward)StewardingCaptain管事部服務(wù)員(洗碗工/洗碟工(Dishwasher/UtilityAttendant/Steward)房務(wù)部(HousekeepingDepartment)行政管家(ExecutiveHousekeeper)行政副管家(Asst.ExecutiveHousekeeper)樓層主管RoomInspector客房管理員(SeniorSupervisor)房務(wù)部領(lǐng)班(FloorSupervisor)客房樓面值班員(FloorButler)客房服務(wù)員(RoomAttendant)樓層服務(wù)員Houseman洗衣房經(jīng)理LaundryManager洗衣房副經(jīng)理AssistantLaundryManager洗衣房主管(LaundrySupervisor)洗衣房服務(wù)員LaundryAttendant洗滌熨燙組領(lǐng)班(WashingironingCaptain)熨燙工ValetAttendant女裁縫Seamstress制服房服務(wù)員UniformAttendant客衣收發(fā)員/客衣員(LaundryDeliveryBoy/Maid,LaundryRunner)客衣服務(wù)員/紡織品收發(fā)員(LaundryAttendant)洗滌工(Washer)熨燙工(Presser)縫紉工(Seamstress)公共區(qū)域經(jīng)理PublicAreaManager公共區(qū)域主管PASupervisor公共區(qū)域服務(wù)員/清潔工(P.A.Man/P.AAttendant)公共區(qū)域維護(hù)服務(wù)員PublicMaintenance花房經(jīng)理ChiefFlorist花房服務(wù)員AssistantFlorist花工Florist康樂(lè)部(RecreationDepartment)經(jīng)理(RecreationDept.Manager)舞廳服務(wù)員(StagerAttendant)健身房服務(wù)員(GymnasiumAttendant/FitnessAttendant)保齡球房服務(wù)員(BowlingAttendant)桌球房服務(wù)員(BilliardAttendant)游泳池服務(wù)員(SwimmingPoolAttendant)按摩技師MassageTherapist桑拿浴室服務(wù)員(SaunaAttendant)理發(fā)、按摩員(Barber/HairDresser,Masseur/Masseuse)美容員(Beautician)銷(xiāo)售顧問(wèn)SpaSalesConsultant健身房經(jīng)理GymManager健身主管FitnessSupervisor健身教練FitnessInstructor瑜珈教練YogaInstructor健身房服務(wù)員Attendant水療部副總監(jiān)AsstSpaDirector技師領(lǐng)班HeadTherapist指甲修飾師Manicurist水療接待員SpaReception/Cashier商場(chǎng)部(ShoppingArcade)商場(chǎng)經(jīng)理RetailManager商場(chǎng)服務(wù)員RetailClerk管理員(Supervisor)旅游工藝紀(jì)念品主管(InchargeofTouristSouvenirSales)營(yíng)業(yè)員(Salesclerk)財(cái)務(wù)部(FinancialDepartment)經(jīng)理(FinancialController)總會(huì)計(jì)師ChiefAccountant信貸部經(jīng)理CreditManager主管(ChiefAccountant)成本控制經(jīng)理CostController成本控制主管CostControllerSupervisor固定資產(chǎn)主管FixedAssetSupervisor總賬報(bào)表員(AccountingClerk)審計(jì)經(jīng)理ChiefIncomeAuditor審計(jì)員IncomeAuditor往來(lái)結(jié)算員(Payable/ReceivableClerk)財(cái)產(chǎn)核算員(PropertyControl)成本核算員(CostControl)工資主管Paymaster工資核算員(PayrollControl)應(yīng)收主管AccountReceivable應(yīng)付主管AccountPayable出納員(Cashier)信貸員CreditClerk收入審計(jì)員IncomeAuditor財(cái)務(wù)部文員AccountingClerk政府事務(wù)文員GeneralAffairClerk電腦部主管MISSupervisor電腦協(xié)調(diào)員ITCoordinator采購(gòu)部(PurchasingDepartment)經(jīng)理(PurchasingManager)采購(gòu)部副經(jīng)理Asst.PurchasingManager食品采保主管(FoodStoreroomSupervisor)采購(gòu)主管PurchasingSupervisor食品采購(gòu)員(FoodBuyer)食品驗(yàn)收員(FoodReceiver)倉(cāng)管員Asst.ofStoreroom/StoreKeeper海鮮保管員(FreshFoodStoreman)食品干貨保管員(DryFoodStoreman)保管員（工程、總務(wù)）(EngineeringStorekeeper,GeneralGoodsStoreman)收貨員ReceivingClerk/Receiver采購(gòu)員（工程、總務(wù)）(EngineeringBuyer,GeneralGoodsBuyer/PurchasingClerk人事部(PersonnelDepartment)經(jīng)理(PersonnelManager)勞動(dòng)工資員(PayrollMaster/Paymaster)人事調(diào)配員(PersonnelAssistant)組織員(PersonnelClerk)教育培訓(xùn)部(TrainingDepartment)經(jīng)理(TrainingManager)教育培訓(xùn)員(Trainer)保衛(wèi)部(SecurityDepartment)經(jīng)理(ChiefSecurityOfficer) 安保部副經(jīng)理AssistantSecurityManager安全保衛(wèi)員(SecurityOfficer)保安員SecurityOfficer消防中心主任(DirectorofFireCenter)消防員(Fireman)門(mén)衛(wèi)(Guard) 巡邏員(Patroller)工程維修部(Engineer)副總工程師Asst.DirectorofEngineering/Asst.ChiefEngineer經(jīng)理(ChiefEngineer)值班工程師DutyEngineer機(jī)修工(Mechanician)空調(diào)工(Air-Conditioning)電梯工(LiftMan)鍋爐工(Boiler-ma