2024年高考英語(yǔ)考前沖刺必背作文(模板、素材、分類(lèi)押題范文)(新高考專(zhuān)用)專(zhuān)題14 應(yīng)用文之投訴信講義

專(zhuān)題14應(yīng)用文之投訴信投訴信開(kāi)頭部分表達(dá)寫(xiě)信目的：投訴I

amwritingtocomplainaboutapairofshoesIbought/purchased/orderedfromyourwebsite.I

amwritingtomakeacomplaintabout

...I

amwritingtoexpressmydissatisfaction/disappointmentabout...I

amwritingtodrawyourattentiontotheawfulfactthat

+

句子Iamsorrytosendthislettertoyouto

express

my

disappointment.

投訴信中間部分陳述要投訴的問(wèn)題以及希望對(duì)方進(jìn)行補(bǔ)救陳述要投訴的問(wèn)題I

amtotally/completelydisappointedtofindhat+句子(如:yousentmeapairofshoesofwrong

size.)Therearesomeseriousproblemsthatdeserveyourcloseattention.Foronething,...;

foranother,

...Therearesomeproblemswith...

thatIwishtobringtoyourattention.First,

.../Inaddition,

.../Worsestill,...表達(dá)心情Icanhardlyputupwith/bear/tolerateitanylonger.Iamreallyannoyedaboutit.Iamreallydisappointedbythequalityofthe...I

amreluctant(不情愿的)tocomplain,butthisreallybothersme.Ihatetohavetosaythis,but...提出要求或補(bǔ)救建議I

wouldliketogetmymoneyback.

或I

havetoaskfor/demandclaima(

full)refund.要求(全額)退款Tosolvetheproblem,Idemand/requestthat(should+do)Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasure.Toremedy（補(bǔ)救）thematter,Isuggestmakingthefollowingchanges.

投訴信結(jié)尾部分表達(dá)希望對(duì)方能盡快解決上面提出的問(wèn)題Itrustyouwilltakemycomplaintsseriouslyandsolvetheproblemassoonaspossible.Iwouldbegratefulifyoucouldtakemyopinionintoconsideration.Iwouldappreciateitifyouarekindenoughtosolvetheproblemassoonaspossible.IwouldbehighlyappreciatedifyoucouldIappreciateyourwillingnesstomakeupfortheloss.Dear

manager,IamTom,oneofyourcustomers.(自我介紹)Iamwritingto

lodgeacomplaintabout______.(表達(dá)寫(xiě)作目的)

/

IamLiHua,asenior

high

schoolstudent.Iam

extremely

sorrytodisturbyou,butIhavetowritealetterto

conveymycomplaintanddissatisfaction.

/

Iamamiddleschoolstudent.Iamwritingtoexpressmydissatisfactionanddisappointmentabouttheunpleasantexperience

whichhappenedafewdaysago.

(投訴原因)Foronething,

___________________

(投訴原因一)

Foranother,

_________________.(投訴原因二)Itisrequiredthat

Ishouldgetareplacement,orIshouldreceiveafullrefund.

/

I

dohope

youcandealwiththisproblem.Iwanttoexchangeitforanotherorhavemymoneyback.

(提出解決問(wèn)題的辦法或者要求)ThankyouforyourattentionandIamlookingforwardtoyour

promptreply.

/

I'dappreciateitifyoucan

copewithit

asearlyasyoucan.

/

Iwouldbegratefulifyoucould

takemyopinionintoconsideration.

(期待回復(fù))Yours

sincerely,TomWriting1:2023年全國(guó)新高考I卷假定你是李華，你校外教Ryan要舉辦口語(yǔ)培訓(xùn)班，讓練習(xí)口語(yǔ)的所有的學(xué)生兩人一組練習(xí)，隨機(jī)挑選兩個(gè)人分成一組練習(xí)，你對(duì)此有意見(jiàn)，說(shuō)說(shuō)原因和提建議。注意：1.

寫(xiě)作詞數(shù)應(yīng)為80左右；2.

請(qǐng)按如下格式在答題卡的相應(yīng)位置作答。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearRhan,I'mLiHua,astudentfromyourclass.Iamwritingtodiscussthegroupingoftheoralpracticeclass.YourmethodofaskingustopracticeinpairswillundoubtedlyimproveouroralEnglishfaster.However,yourdecisiononrandomlyselectingtwotoformagroup,inmyopinion,isimproper.Foronething,thetwostudentsmaybestrangersto

eachother,whichwillgreatlyreducetheeffectofouroralpractice.Foranother,ThetwostudentswithdifferentEnglishlevelsandinterestswillmakeitchallengeingtopracticeouroralEnglish.Therefore,

itispreferableforusto

chooseourownteammates,fromwhichwewillgettwicetheresultwithhalftheeffort.Ihopeyouwillgivemyadviceyourfullconsideration.Thankyou!Yours,LiHua1.應(yīng)用文寫(xiě)作前三步驟：（1）審題判定本文約等于投訴信類(lèi)文體；（2）因?qū)Ψ绞峭饨?，故李華身份要交代；（3）因文本主體部分為隨機(jī)分組不妥的原因和自己的建議，本文總體時(shí)態(tài)定調(diào)為一般現(xiàn)在時(shí)和一般將來(lái)時(shí)。2.本文的亮點(diǎn)：（1）undoubtedly無(wú)疑；（2）Foronething,...Foranother,...一方面，...另一方面，...；（3）bestrangersto對(duì)...不熟悉；（4）makeitchallengingtodosth運(yùn)用it形式賓語(yǔ)的結(jié)構(gòu)，其中challenging=difficult；（5）itispreferableforsbtodosth對(duì)某事而言做某事是更好的；（6）gettwicetheresultwithhalftheeffort事半功倍。1.(2022年江蘇省高三模擬)假定你是李華，你鄰居的女兒每天中午都在家彈鋼琴，給你的網(wǎng)課學(xué)習(xí)和生活帶來(lái)了很大的困擾。請(qǐng)你給鄰居Mrs.Li寫(xiě)一封投訴信，內(nèi)容要點(diǎn)包括:1.說(shuō)明困擾你的問(wèn)題:2.投訴的原因;3.解決問(wèn)題的建議。注意:1.詞數(shù)80字左右;2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。DearMrs.Li,____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yoursfaithfully,LiHua【答案】I'mLiHua.aneighborlivingnexttoyourhouse.I'mwritingtoexpressmydissatisfactionaboutthenoiseyourdaughterhasbeenmakingrecently.Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplayingthepiano,whichgreatlyaffectsbothmylifeandonlinestudy.Foronething,asahighschoolsenior,I'mengagedinmakingpreparationsforCollegeEntranceExamination.Therefore,thenoisemakesithardformetoconcentrateonmystudy.Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsmeand1finditdifficulttogetenoughsleep.Isincerelyhopethatyourdaughtercanadjustthetimeandplaceofpracticing.Iwouldappreciateitifyoucouldsolvetheproblemassoonaspossible.Yoursfaithfully,LiHua[詳解]本篇書(shū)面表達(dá)是一篇應(yīng)用文，要求考生給鄰居Mrs.Li寫(xiě)一封投訴信，說(shuō)明說(shuō)明困擾自己的問(wèn)題、投訴的原因以及解決問(wèn)題的建議。第一步:詞匯積累影響:affect→influence忙于做某事:beengagedindoingsth.=beoccupiedwith集中注意力:concentrateon=focuson困難的:difficult→hard第二步:句式拓展簡(jiǎn)單句變復(fù)合句原句:I'mLiHua,aneighborlivingnexttoyourhouse.拓展句:I'mLiHua,aneighborwholivesnexttoyourhouse.第三步:高分句式[高分句型1]Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplayingthepiano,whichgreatlyaffectsbothmylifeandonlinestudy.(第一個(gè)that引導(dǎo)表語(yǔ)從句:itis...that...引導(dǎo)強(qiáng)調(diào)句:which引導(dǎo)非限制性定語(yǔ)從句)[高分句型2]Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsmeandIfinditdifficulttogetenoughsleep.(although引導(dǎo)讓步狀語(yǔ)從句)2.(2022年福建·高三福建省德化一中聯(lián)考)假如你是中學(xué)生李華，最近在某個(gè)購(gòu)物網(wǎng)站上購(gòu)買(mǎi)了一雙運(yùn)動(dòng)鞋，但到貨后發(fā)現(xiàn)了一些問(wèn)題，請(qǐng)給該網(wǎng)站寫(xiě)一封投訴信，投訴信內(nèi)容如下表:要點(diǎn):1.寫(xiě)信目的;2.不滿(mǎn)之處;3.表達(dá)期望(重新郵寄或退款)。注意:1.書(shū)信內(nèi)容包括以上要點(diǎn);2.詞數(shù)80左右(書(shū)信格式已給出，不計(jì)入總詞數(shù));3.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。DearSirorMadam,____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,Lihua【答案】DearSirorMadam,I'mwritingtocomplainaboutthesportsshoeswhichIboughtfromyourwebsite.ThismorningIreceivedtheshoesontime,butIregrettosaythatthere'ssomethingwrongwiththem.Firstly,I'mprettysureIaskedyoutosendmeawhitepair.Themomentthemailboxarrived,Icouldn'twaittoopenit,onlytofindaredone.Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoosmallforme.WereIinit,Iwouldgetachingfeet.Anditisofsuchbadquality-oneofthemevengetsloosethread.MyconcerniswhetheryouwillreturnmethemoneyorhavetheshoesreplacedandIwonderwhowillpaythepostage.Iamlookingforwardtoyourearlyreply.Yours,Lihua[導(dǎo)語(yǔ)]本篇書(shū)面表達(dá)是一篇應(yīng)用文，要求考生網(wǎng)站寫(xiě)一封投訴信，投訴信內(nèi)容如下表:要點(diǎn):1.寫(xiě)信目的;2.不滿(mǎn)之處;3.表達(dá)期望(重新郵寄或退款)。第一步:詞匯積累購(gòu)買(mǎi):buy→purchase準(zhǔn)時(shí):ontime→onschedule擔(dān)心:concern→worry替換:replace→substitutefor第二步:句式拓展同義句原句:I'mwritingtocomplainaboutthesportsshoeswhich1boughtfromyourwebsite.拓展句:I'mwritingtocomplainaboutthesportsshoesboughtfromyourwebsite.第三步:高分句式[高分句型1]ThismorningIreceivedtheshoesontime,butIregrettosaythatthere'ssomethingwrongwiththem.(運(yùn)用了that引導(dǎo)賓語(yǔ)從句)[高分句型2]Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoosmallforme.(運(yùn)用了while連接并列句，which引導(dǎo)非限制性定語(yǔ)從句)3.(2022年全國(guó)·高三專(zhuān)題練習(xí))假如你是李華，在一家商店購(gòu)得一臺(tái)劣質(zhì)電腦，然后與營(yíng)業(yè)員交涉，但營(yíng)業(yè)員態(tài)度悲劣，不予受理。為此，你向經(jīng)理寫(xiě)了一封投訴信。內(nèi)容主要包括:自我介紹;(2)投訴的原因(3)希望換一臺(tái)新的電視機(jī)，否則全額退款。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】Dearmanager,IamTom,oneofyourcustomers.Iamwritingtolodgeacomplaintaboutthepoorqualityofyourproduct.Theexperienceinyourshopisabitterdisappointmenttome.Foronething,theTVIboughttheotherdayfromyourcompanyturnedouttobeafake,whichruinedyourgoodreputation.Foranother,whenIwenttoyourshopforanexplanation,thesalespersonbchavedinarudemanner,turningadeafcartomyrequirement.Itisrequiredthatishouldgetareplacement,orIshouldreceiveafullrefund.ThankyouforyourattentionandTamlookingforwardtoyourearlyreply.Yours,Lihua[導(dǎo)語(yǔ)]本文是一篇投訴信，李華購(gòu)買(mǎi)了一臺(tái)劣質(zhì)電視機(jī)，向服務(wù)員申請(qǐng)售后，但遭到服務(wù)員的粗劣對(duì)待，就此事向經(jīng)理寫(xiě)一封投訴信。第一步:詞匯積累購(gòu)買(mǎi):buy→purchase摧毀:ruin→destroy替換:replacement→substitution回復(fù):reply→response第二步:句式拓展同義句改寫(xiě)原句:Theexperienceinyourshopisabitterdisappointmenttome.拓展句:Itistheexperienceinyourshopthatisabitterdisappointmenttome.第三步:高分句式[高分句型1]Foronething,theTVIboughttheotherdayfromyourcompanyturnedouttobeafake,whichruinedyourgoodreputation.(運(yùn)用了which引導(dǎo)的非限制性定語(yǔ)從句)[高分句型2]Foranother,whenIwenttoyourshopforanexplanation,thesalespersonbehavedinarudemanner,turningadeafeartomyrequirement.(運(yùn)用了when引導(dǎo)的時(shí)間狀語(yǔ)從句)4.(2022年重慶南開(kāi)中學(xué)?？寄M預(yù)測(cè))假如你是李華，周末在書(shū)店購(gòu)買(mǎi)了一本英文小說(shuō)?；丶液竽惆l(fā)現(xiàn)書(shū)本有質(zhì)量問(wèn)題，與店員理論，其服務(wù)態(tài)度不好，因此你決定給書(shū)店經(jīng)理寫(xiě)一封投訴信。內(nèi)容包括:1.反映存在問(wèn)題:2.提出解決方案。注意:1.寫(xiě)作詞數(shù)應(yīng)為80左右;2.請(qǐng)按如下格式在答題卡的相應(yīng)位置作答。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearManager,IamwritingthislettertocomplainaboutsomeproblemsIhavecomeacrossrecentlyinyourbookstore.YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpagesofthebookwerecrackedandbefouled.Whatisworse,themisprintsspreadeverywhereinthebookandseriouslyaffectedmycomprehension.Iwenttoyourbookstoretorequireareplacement.Surprisingly,yourstaffturneddownmyrequestrudelyandevendeniedthepoorqualityofthebook.Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.Inthemeantime,I'dliketoappealtobetterserviceofyourstaff.Anearlyresponsewillbeappreciated.Sincerely,LiHua[導(dǎo)語(yǔ)]本篇書(shū)面表達(dá)屬于應(yīng)用文。假如你是李華，周末在書(shū)店購(gòu)買(mǎi)了一本英文小說(shuō)。回家后你發(fā)現(xiàn)書(shū)本有質(zhì)量問(wèn)題,與店員理論，其服務(wù)態(tài)度不好，因此你決定給書(shū)店經(jīng)理寫(xiě)一封投訴信。第一步:詞匯積累遇到:comeacross→runinto購(gòu)買(mǎi):buy→purchase嚴(yán)重地:seriously→severely拒絕:turndown→refuse第二步:句式拓展合并簡(jiǎn)單句原句:Yesterday1boughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpagesofthebookwerecrackedandbefouled.拓展句:YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover,ofwhichlaterIfoundthatseveralpageswerecrackedandbefouled.第三步:高分句式[高分句型1]IamwritingthislettertocomplainaboutsomeproblemsIhavecomeacrossrecentlyinyourbookstore.(運(yùn)用了省略關(guān)系詞的定語(yǔ)從句)[高分句型2]Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.(運(yùn)用了whether引導(dǎo)賓語(yǔ)從句)5.(2022年重慶一中高三模擬)假如你叫李華，最近在某個(gè)購(gòu)物網(wǎng)站上購(gòu)買(mǎi)了一件夾克，但在到貨后發(fā)現(xiàn)夾克存在一些問(wèn)題。請(qǐng)給該網(wǎng)站寫(xiě)一封投訴信，內(nèi)容應(yīng)包含如下要點(diǎn):1.寫(xiě)信目的;2.投訴內(nèi)容:夾克顏色和尺寸出錯(cuò)等:3，期望得到的解決方式。注意:1.書(shū)信內(nèi)容包括以上要點(diǎn);2.詞數(shù)80左右(書(shū)信格式已給出，不計(jì)入總詞數(shù)):3.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。DearSirorMadam,_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________