《酒店英語》課件-點(diǎn)酒與上酒服務(wù)

酒店專業(yè)英語HospitalityEnglishTakingFoodOrdersandServingDishes

Task4TakingandServingaWineOrder

VocabularyMerlot梅樂紅葡萄酒Cork軟木塞Bouquet酒的芳香CabernetSauvignon索維農(nóng)紅葡萄酒ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskThewaitertakesthewineorderfortheguestsandsuggeststheyhavesomeforeignwineswiththeirmeals.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.GreetguestsGoodevening,sirandmadam

—————————————————————————————2.Asktheguestsiftheywouldlikesomewine.Wouldyouliketohavesomewinewithdinner?

—————————————————————————————3.PresentthewinelistHereisthewinelist.I'llreturninafewminutestotakeyourorder,sir.

——————————————————————————Learnthetaskstepbystep4.CometotakethewineorderExcuseme,sir.MayItakeyourwineorder?

—————————————————————————————5.SuggestwineWouldyoulikeredwineorwhitewine?Redwinegoeswithmeat,whitewinegoeswithfish.WouldyouliketohaveChateauHautLafitteWhiteWine?It'safamousFrenchwhitewine.Itgoeswellwithyourchicken,I’msure.Madam,mayIsuggestthatyouhavesomeredwine,forexample,CalifornianRedWinewithyourbeef?Manyguestsgiveitgoodcommentsonit.

—————————————————————————————Learnthetaskstepbystep6.TelltheguestshowmuchthewineisChateauHautLafitteWhiteWine,45Yuanaglass.CalifornianRedWine,40Yuanaglass.

It’s500yuanabottle.

—————————————————————————————7.CheckthewineorderAglassofChateauHautLafitteWhiteWineanda.glassofCalifornianRedWine.AmIcorrect,sir?

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Learnthetaskstepbystep8.AsktheguestswhentoservethewineWouldyoulikeyourwineservednoworwiththemaindish?

—————————————————————————————9.ServethewineHereisChateauMontfort1999.(Showingthewinebottle)(Openingthebottle,handingthecorktotheguestandpouralittleinthewineglass)Pleasehaveataste,sir.Wouldyouliketotasteit?

—————————————————————————————Learnthetaskstepbystep10.WishtheguestsenjoythewinePleasetakeyourtimeandenjoyit.Pleasetakeyourtime.

________________________________________________TPracticethetaskHEERPracticethetaskThewaitertakesthewineorderfortheguestsandsuggeststheyhavesomeforeignwineswiththeirmeals.Workinpairstorole-playtheconversationaboutservingwines.Youactasthewaiter/waitress,yourpartneractsastheguest.Changeyourroleswhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.

Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:Helenisawaitressinawesternrestaurant,shetakesordersfortheguest.AssessmentChartName:Position:Task:Content:☆

☆☆

☆☆☆1.Complete□□□2.Well-organized□□□3.Creative□

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□Language:

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☆☆

☆☆☆1.Withfluency□□□2.Withgoodpronunciation&intonation□□□3.Understandable□□□4.Withanaccent□□□Performance:☆

☆☆

☆☆☆1.Withconfidence□□□2.Withcourtesy□□□3.Withgoodserviceattitude□