說課哈二職孟文濤省公開課金獎全國賽課一等獎微課獲獎?wù)n件

Unit4SettlinginandArrangement課程名稱：服務(wù)類職業(yè)模塊《英語》語文出版社主編：戴宗顯王立善單位：哈爾濱第二職業(yè)中學(xué)校

說課教師：孟文濤課題：入住與安排Unit4SettlinginandArrangement1/42Contents三、教學(xué)目標(biāo)（AnalysisofTeachingAims

五、教學(xué)過程（TeachingProcedure）

六、板書（BlackboardDesign）

七、自評（Self-evaluation）四、教法和學(xué)法（TeachingandLearningMethods）二、教材分析（AnalysisofTeachingMaterial)一、學(xué)情分析(AnalysisoftheStudents

）2/42LevelC(10%)

LevelA(25%)

LevelB(65%)

ElementaryIntermediateAdvanced03Grade2I.Students’situation3/42Afraidofmakingmistakes⊙TomakeEnglishstudycombinewiththepositionrequirementsNotgoodatEnglishDifferentlevelsLackofvocabularyTeacher’sTasks⊙Toarrangedifferenttasksfordifferentstudents⊙Toencouragethemtobeanefficientimitators⊙Toprovidethemwithawarmandfriendlyatmosphere

I.Students’situation4/42Thisbookpaysattentiontopracticalandenoughprinciple.Inthisunit,thereareWarmingup,8CommonPracticalExpressions,5ScenariosandComprehensiveSkill.Theyallrelatetotheirfuturejob,soit’sveryimportantforthesestudentstostudy.SomepartsconcernHotelattendant,wewilllearnfirst.Othersconcerntourguide,wewilllearninthefollowingperiod.Inthissecondperiod,wewilllearnScenarios2Checkinginatthehotel.It’saconversationbetweenaclerk(receptionist)andaguest.AccommodationregistrationisthemainpartofFrontOffice,sothislessonplaysanimportantroleinimprovingtheirprofessionalcommunicationability.III.Teachingmaterialanalysis5/42TeachingobjectivesKnowledgeABCAbilityABCMoralandemotionalALow(10%)Medium(65%)High(25%)6/42TeachingobjectivesKnowledgeCBAAbilityCBAMoralandemotionalALow(10%)Medium(65%)High(25%)

Theusageofthewordsandphrasesincheckingin

PassageunderstandingincludingtheprocedureofreceptionUsingtheusefulsentencestodealwithproblemshappeningintherealsituation7/42TeachingobjectivesKnowledgeCBAAbilityCBAMoralandemotionalALow(10%)Medium(65%)High(25%)

PuttinglanguagestudyintooralpractisingDevelopinglisteningandspeakingabilitiesFosteringtheabilitiesofefficientcommunicationandinnovation8/42TeachingobjectivesLow(10%)Medium(60%)High(30%)KnowledgeCBAAbilityCBAMoralandemotionalToarousethestudents’interestinthejobofreceptionistandself-confidenceinexpressingEnglishandtraintheirabilityofcooperation.9/42重點(diǎn)難點(diǎn)突破目標(biāo)Usingthefrontofficereceptionserviceknowledgetoacceptforeignguests’accommodationregistration.創(chuàng)設(shè)情境、任務(wù)引領(lǐng)、模擬體驗

Dealingwithforeignguestsaccommodationregistrationofeventsskills.Importantanddifficultpoints10/42

Teachingelements(ESA)asthe

procedure

Studentsasthemainbody

Englishstudyforprofessionastheclue

Task-basedactivitiesasthecentre

Groupworkastheform

Gamesastheactivation

VI.TeachingMode11/42interactionpropmulti-mediacardscomputercommunicativeapproach教具師生共同準(zhǔn)備前廳接待處設(shè)施設(shè)備：電話、電腦、各類表格、抽簽卡等各種用具12/42

11分鐘While-listening5分鐘Post-listening10分鐘Gapactivity

2分鐘Sum-upFlowchartWarming-up8

分鐘4分鐘Pre-listeningESAEngageStudyActivate13/42⊙Engage⊙Study⊙ActivateStep1WarmingupStep2ExcellenthomeworkshowA.BellboyServicevideoshowB.BellboystandardprocedureshowEngagedactivityStep3ExpressionreviewEngagedactivityGroupcompetitiongameV.TeachingProcedure14/42Scenarios2:Checkinginatthehotel15/42V.TeachingProcedure—warmingupThisaimistogetthestudentsinterestedandengagedinthelessonandgetfamiliarwiththepositionofFrontOffice.16/42FrontOfficeManagementOrganisationChart

FrontOfficeManagerChiefConciergeReceptionManagerDoormanBellboyReceptionistAssistantManager大堂經(jīng)理行李員接待員部門領(lǐng)班17/42基礎(chǔ)崗位群門童行李員接待員中級崗位群大堂副經(jīng)理部門領(lǐng)班高級崗位大堂經(jīng)理V.TeachingProcedure—warmingup18/42

優(yōu)異視頻作業(yè)V.TeachingProcedure—ExcellentshowTheaimhereistogivethestudentsagooddemonstration.19/42STANDARDOPERATIONPROCEDURES標(biāo)準(zhǔn)工作程序Doorman門童Theaimhereistoimprovetheircomprehensivevocationalabilitytolaythefoundationforthefuture.V.TeachingProcedure—Excellentshow20/421.Couldyouspellyourname?2.MayIseeyourpassport?3.Howwouldyouliketopay?5.我找人幫你拿行李。6.祝你住得愉快！4.你需要人幫你嗎？小組競賽評分標(biāo)準(zhǔn)V.TeachingProcedure-expressionreviewThestudents’vocabularyisenlargedandtheirinterestsarewellarousedwhichisimportantinlanguagelearning.21/42⊙Engage⊙Study⊙ActivateStep4Pre-listeningStep5While-listeningTask1.Gist-listeningTask2.FocusedlisteningTask3.PickingoutthedifficultiesTask4.DealingwiththedifficultiesDiscussion-activityStep6Post-listeningTask1.CompletetheconversationTask2.ListenrepeatandmemoryActivitiesPairworkV.TeachingProcedure22/421234V.TeachingProcedure---Pre-listeningDuringtheactivitythestudents’abilitiesofobserving,analyzingandexpressingareDeveloped.23/42V.TeachingProcedure---While-listening24/42√√√√√√V.TeachingProcedure---GistlisteningIntrainingthestudentsasefficientclerks,thevideomakesthelisteningactivitiesinteresting,meaningfulandsimplifiesthelearningtask.25/42

Step1Greeting(Askiftheguestreserved)Step3ConfirmingtheinformationStep2Collectingcertificate(passport)Step4FillingintheformandsigningSTANDARDOPERATIONPROCEDURESRegisteringCheckinginatthehotel入住登記Step5AskingthepaymentStep6GivingroomcardV.TeachingProcedure---focusedlistening26/42Mr.Woods

：Clerk

①

Yes.IcalledyoulastweekfromNewYork.MynameisGeorgeWoods．③Probablytwodays.Mywifewilljoinmetomorrow.Thenwe‘lldecidewhentoleaveforSeattle．⑤Thankyou．Youareverykind.⑦Certainly.Ofcourse.⑨Goodevening．

②

Thisisyourkey.It‘sontheeighthfloor,room801．④Goodevening,doyouhaveareservation?⑥Wouldyousigntheregister,

please?⑧Waitasecond,please．(Shechecksthecomputer.)Yes,Mr.Woods,wehavearoomreservedforyou.Howlongdoyouplantostay?⑩Youarewelcome.Enjoy

yourstayhere.⑨④①⑧③⑥⑦②⑤⑩Itisdesignedforstudentstobuildupasystemofreceptionknowledgeandgettheinformationright.27/42任務(wù)1生詞拾貝：

自主閱讀對話，假如碰到生詞和詞組，可在下面畫線，小組之間合作譯成對應(yīng)漢字，并畫線。下課后把生詞寫在筆記本上記憶。任務(wù)2同傳口譯大演練：

假如沒有生詞，和學(xué)伴合作進(jìn)行中英文互譯練習(xí)。V.TeachingProcedure---PickingoutthedifficultiesTheskillofsharingthroughcooperationistrainedinthecourseofgroupwork.Itishelpfulforthelowlevelstudentstoaskandunderstandthewholedialogue..28/42開展兩人、四人和小組活動Group28人Group48人Group310人Group18人每節(jié)課都有學(xué)生講授任務(wù)分配，小組組員排序輪番講解。老師打分，記入日常表現(xiàn)學(xué)分。對話任務(wù)：負(fù)責(zé)句子翻譯，同意句轉(zhuǎn)換。率領(lǐng)大家朗誦及背誦。班級座位依據(jù)學(xué)生文化課成績分組組合，盡可能平均分配三個層次學(xué)生。確保小組活動公平開展。我校實施學(xué)分制和分層次教學(xué)法。依據(jù)學(xué)生入學(xué)成績及高一上學(xué)期期中考試成績，將學(xué)生分為ABC三個層次，依據(jù)學(xué)生綜合表現(xiàn)，每個學(xué)期末進(jìn)行調(diào)整。V.TeachingProcedure---Dealingwiththedifficulties29/42Doyouhaveareservation?Justamomentplease.Wehavearoomavailable.MayIseeyourpassport?Howwouldyouliketopay?Hereisyourroomcard.Doyouwantsomeonetohelpyou?Enjoyyourstay.V.TeachingProcedure---Post-listeningIntheactivity,it’sdesignedtofurtherstrengthenthekeysentencesofthisclass.Consolidatetheimportantpatternsintheclass.30/42⊙Engage⊙Study⊙ActivateStep4Pre-listeningStep5While-listeningTask1.Gist-listeningTask2.FocusedlisteningTask3.PickingoutthedifficultiesTask4.DealingwiththedifficultiesDiscussion-activityStep6Post-listeningTask1.CompletetheconversationTask2.ListenrepeatandmemoryActivitiesPairworkV.TeachingProcedure31/421234V.TeachingProcedure—DubbingordescribingItisdesignedforlevelBorlevelCstudentstobuildontheirconfidenceandlearningmotivation.32/42Makeadialoguewithyourpartner.

依據(jù)老師題簽內(nèi)容兩人演出對話,你也能夠自己出題，和其它組交換。

Situation:SpeakerAisaClerk.He/sheisareceptionistofHuaqiHotel.SpeakerBwantstocheckin.

V.TeachingProcedure—MakingconversationItcanbefinishedbythemajorityofthestudents,anditisagoodwaytopracticetheircommunicationability.33/42抽簽確定分工，調(diào)動激情準(zhǔn)備模擬場景，小組合作模擬訓(xùn)練技能，體驗實踐評價診療激勵，感知領(lǐng)悟GuestGroup1角色：來自中國英語不流利外賓任務(wù)：有預(yù)約，Mr.White，單間，入住7天，用現(xiàn)金支付，702房間DoormanGroup2ClerkGroup1V.TeachingProcedure—Drawperformance34/42

V.TeachingProcedure—Drawperformance35/42滿足不一樣層次學(xué)生需要PersonalHomework:1）FinishandhandinEnglishSkillAssessmentScaleofHotelreceptionistthenextmorning.2）Prepareimportantsentencescards(A4).ExpandHomework:PracticeinHuaqiHotelinthissummervocation.GroupHomework：1）Makeavideoaboutcheckinginatthehotelinpairs.2)Completethestandardoperationprocedureofreceptionistaboutregisteringafterreservationingroupof4.(InChineseandInEnglish)V.TeachingProcedure-Homework36/42Unit3FrontOffice

Smilecustomer’snamecustomer’sneedsTheGoldenRulesofCustomerService

athomehappy

Group