IATF16949 客戶策劃調(diào)查表

ClientAuditPlanningQuestionnaire客戶審核策劃調(diào)查表第1頁共1頁*I.E.S智慧財(cái)產(chǎn)，非經(jīng)書面允許，不可復(fù)制與傳播，非受控發(fā)行，不可投入使用**TheintellectualpropertyofI.E.S.cannotbecopiedandtransmittedwithoutwrittenpermission.Notregulated,notavailableforuse*E.S制作編輯校對(duì)Requiredpre-planninginformation需要預(yù)策劃的信息TherulesforachievingIATFrecognition5theditionsection5.7AuditPlanningrequiresthattheauditplanningactivitybecarriedoutpriortotheaudit.Therequirementdictatesthattheclientprovidesthecertificationbodywiththeinformationlistedinthisdocument.IATF認(rèn)可的第五版規(guī)劃5.7章審核策劃要求在審核實(shí)施前需要進(jìn)行策劃活動(dòng)。在本文件中列出了了客戶應(yīng)向認(rèn)證機(jī)構(gòu)提供的信息。Tofacilitatethecollectionofthisrequiredinformation,weappreciateyourtimetocompleteandreturnthefollowingquestionnairetotheleadauditor,alongwithanysupportingdocuments45-60dayspriortothescheduledaudit.為了幫助收集這些規(guī)定的信息，我們非常感謝你抽出時(shí)間，在您現(xiàn)場(chǎng)審核前45-60天內(nèi)完成本調(diào)查表包括相關(guān)的支持文件，并將其發(fā)回給您的審核組長(zhǎng)，以作為審核計(jì)劃的策劃輸入。Insituationswherealloftherequiredinformationisnotprovidedbytheclientpriortotheissuanceoftheauditplan,theauditplanshallincludetimeallocatedtocollectandreviewthemissinginformationpriortothestartoftheopeningmeetingwiththesitemanagementteamorthedecertificationprocessshallbeinitiated(Rules5theditionsection5.7.2and8.1f).Theonsitereviewofmissinginformationshallbeadditionaltothespecifiedauditdays.如果在審核策劃前客戶沒有提供要求的信息，審核計(jì)劃應(yīng)包括在現(xiàn)場(chǎng)首次會(huì)議開始之前進(jìn)行的信息的收集和評(píng)審，或者啟動(dòng)吊銷認(rèn)證的流程（IATF第五版認(rèn)證規(guī)則5.7.2章和8.1f章）?，F(xiàn)場(chǎng)進(jìn)行的信息評(píng)審需要額外的特殊審核人天，這部分可能導(dǎo)致你審核費(fèi)用的增加。CustomerInformation客戶信息:Company/Organisation:公司/組織Address地址ClientReferenceNumber客戶證書號(hào)ContactName:聯(lián)系人ContactTitle:職位ContactPhone:聯(lián)系電話ContactEmail:郵箱DateofQuestionnaireCompletion:調(diào)查表完成時(shí)間Noticeofchanges變更通知:ChangesrequiringnotificationstoSAI需要通知SAI的變更Client’sInput客戶的輸入:a)Hastherebeenachangeinthenameand/orlegalstatusoftheorganisation.Ifsothenpleaseprovidedetails.(i.e.ifappropriatenewCertificateofIncorporationconsequentuponChangeofname/ownership,orequivalentandeffectivedate)組織是否有名稱或法律注冊(cè)狀態(tài)的變化？如果有，請(qǐng)?zhí)峁┚唧w情況（比如，新的營(yíng)業(yè)執(zhí)照）?Yes√√√N(yùn)o√√IfYES,providedetails如是，請(qǐng)?zhí)峁゜)Hastherebeenachangeinownershipoftheorganisation.(Pleaseprovidechangeddetails,e.g.merger/acquisition,includingadeclarationfromthetopmanagement)組織的股東或投資人是否有變化。（請(qǐng)?zhí)峁┳兓木唧w情況，如合并/并購，包括最高管理層的聲明文件）?Yes√√√N(yùn)o√√IfYES,providedetails如是，請(qǐng)?zhí)峁ヽ)Hastherebeenachangeofcommercialstatus–jointventure,sub-contractingwithotherorganisation.(Pleaseprovidesupportingdocuments)是否存在商業(yè)運(yùn)作變化，如與其它組織的合資或分包。（請(qǐng)?zhí)峁┲С中晕募?Yes√√√N(yùn)o√√IfYES,providedetails如是，請(qǐng)?zhí)峁ヾ)Hastherebeenachangeincontactaddressorchangeoflocation.(Pleaseprovidechangeddetails)聯(lián)系地址或經(jīng)營(yíng)地址是否有變化（請(qǐng)?zhí)峁┳兓膬?nèi)容）?Yes√√√N(yùn)o√√IfYES,providedetails如是，請(qǐng)?zhí)峁〆)Havetherebeenanyothersignificantorganisationalchanges/changestothemanagementstructure.(Ifchangeshavebeenmadethenpleasesubmityourlatestorganisationalcharts).是否存在其它的管理結(jié)構(gòu)方面的重大組織變化。（如果變化已經(jīng)發(fā)生，請(qǐng)?zhí)峁┠钚碌慕M織機(jī)構(gòu)圖）√√√Yes√√?NoIfYES,providedetails如是，請(qǐng)?zhí)峁ゝ)Havetherebeenanychangesinqualitymanagementsystemdocumentation.(Pleaseprovidedetailsofchangesandmodifieddocumentshighlightingthechanges)質(zhì)量管理體系文件是否有變化。（請(qǐng)?zhí)峁┳兏蟮奈募?，并?biāo)明您的文件變更履歷）√√√Yes√√?NoIfYES,providedetails如是，請(qǐng)?zhí)峁ゞ)Havetherebeenanychangestoscopeofoperations,additionofnewmanufacturingprocesses,includingcapacityadditions.運(yùn)營(yíng)范圍是否發(fā)生變化，特別是新的制造過程，包括制造產(chǎn)能的變化？?Yes√√√N(yùn)o√√IfYES,providedetails如是，請(qǐng)?zhí)峁﹉)Havetherebeenanynewproductsaddedsincethelastvisit.(Pleaseprovidelistofnewproductsandforwhichcustomers).自上次審核以來，是否有新產(chǎn)品。（請(qǐng)列出新產(chǎn)品的清單和相應(yīng)的客戶名稱）?Yes√√√N(yùn)o√√IfYES,providedetails如是，請(qǐng)?zhí)峁㎜ocationsprovidingsupportactivitiestothisManufacturingLocation支持制造場(chǎng)所的支持活動(dòng)場(chǎng)所的部分Note:WhenplanningtheinitialStage2audit,theremotesupportfunctionshallbeauditedpriortothesite.當(dāng)在策劃初次審核的二階段審核時(shí)，遠(yuǎn)程支持場(chǎng)所和功能的審核應(yīng)在主現(xiàn)場(chǎng)審核前進(jìn)行Location場(chǎng)所Address地址Supportactivitiesconductedatthislocation在本場(chǎng)所進(jìn)行的支持活動(dòng)certificationbody認(rèn)證機(jī)構(gòu)#ofEmployees員工人數(shù)Extendedmanufacturingsites.外延制造場(chǎng)所RefertoAdditionalNotes/instructions請(qǐng)參考附件的備注或指南Location場(chǎng)所Address地址ManufacturingActivities制造活動(dòng)#ofEmployees員工人數(shù)Auditplanning(referRules5.7Auditplanning-allaudits).審核策劃（參照IATF規(guī)則5.7章審核策劃-所有審核）DocumentationRequirements:文件要求Client’sInput:客戶輸入Providethenumberofemployeesofthesiteandallassociatedremotesupportlocations請(qǐng)?zhí)峁┍緢?chǎng)所和所有的遠(yuǎn)程支持場(chǎng)所的員工人數(shù)170Theorganization’sprocessesandtheirsequencesandinteractions(inputsandoutputs);組織的過程以及他們的順序和相互關(guān)系（輸入和輸出）有矩陣圖，見質(zhì)量手冊(cè)里的:附件2過程關(guān)系圖(過程地圖)Documentshowingthelinkagesandinterfacestoanyremotesupportfunctions;表明與遠(yuǎn)程支持場(chǎng)所關(guān)系和接口的文件沒有此類文件，本司不適用。Documentshowingthelinkagesandinterfacestoanyoutsourcedprocesses;表明與外包過程關(guān)系和接口的文件汽車產(chǎn)品沒有外發(fā)，一般的產(chǎn)品有外發(fā)，見程序文件QP-:8.4.3.《外發(fā)加工管理程序》。Adocument(i.e.matrix)indicatingwherewithintheorganization’squalitymanagementsystemprocessesthecustomer-specificrequirementsareaddressed.注明客戶特殊要求的組織質(zhì)量管理體系過程的文件（比如矩陣表）有見程序文件QP-4.1《組織知識(shí)管理程序》Adocument(i.e.matrix)indicatinghowtherequirementsofthisAutomotivestandardareaddressedintheorganization’sprocesses.表明IATF6949標(biāo)準(zhǔn)要求如何應(yīng)用于組織的過程的文件（比如矩陣表）有見程序文件QP-4.2《組織環(huán)境及相關(guān)方管理程序》。CustomerperformancedatasincethelastSAIGauditperTS8.2.1.1–IATF9.1.2.1forALLautomotivecustomers自上次SAI審核以來的按照TS標(biāo)準(zhǔn)8.2.1.1和IIATF標(biāo)準(zhǔn)9.1.2.1要求的所有汽車客戶的客戶績(jī)效數(shù)據(jù)有數(shù)據(jù)。見2017年質(zhì)量目標(biāo)匯總數(shù)據(jù)。InternalperformancedatasincethelastSAIGauditfor:自上次SAI審核以來的內(nèi)部績(jī)效數(shù)據(jù)-qualityobjectives質(zhì)量目標(biāo)-processperformanceindicators過程績(jī)效指標(biāo)有見2017年質(zhì)量目標(biāo)匯總數(shù)據(jù)和2017過程指標(biāo).。Customersatisfactionreports/scorecardssincethelastSAIGauditandcoveringthelast12months,ifavailable.如果有的話，包含12個(gè)月的自上次SAI審核以來的客戶滿意度報(bào)告或計(jì)分卡有客戶滿意度報(bào)告。見2017年客戶滿意度調(diào)查。ComplaintsummarysincethelastSAIGauditforallautomotivecustomers.自上次SAI審核以業(yè)，所有汽車客戶的客戶投訴清單沒有投訴。HaveyouhadanyspecialcustomerstatusconditionssincethelastSAIGaudit?(e.g.Ford‘Q1Revocation’,GM‘NewBusinessHold’etc.andrelatedcomplaintsandactionsprogressedsinceourlastaudit)自上次SAI審核以來，您是否有任何的特殊客戶狀態(tài)條件（如自上次審核以來，是否收到福特Q1Revocation，通用NewBusinessHold等，以及相關(guān)的投訴和措施進(jìn)展計(jì)劃等）?Yes√√√N(yùn)o√√IfYES,providedetails(customer,dateandstatuslevel)如有，請(qǐng)?zhí)峁蛻裘Q、日期、狀態(tài)等級(jí)）HaveanynewautomotivecustomersbeenaddedsincethelastSAIGaudit?自上次SAI審核以來，是否新增汽車行業(yè)客戶？?Yes√√√N(yùn)o√√IfYES,providecustomername(s)andindicatethereferencetocustomer-specificrequirementsmanuals.如有，請(qǐng)?zhí)峁┛蛻裘Q和表明引用客戶特殊要求的手冊(cè)ResultsofinternalauditsconductedsincethelastSAIGaudit,includingsystem,manufacturingprocessandproductaudits.自上次審核以來，內(nèi)部審核的結(jié)果，包括體系審核、制造過程審核和產(chǎn)品審核的結(jié)果有見IATF過程審核和產(chǎn)品審核。ManagementreviewresultssincethelastSAIGaudit自上次SAI審核以來的管理評(píng)審的結(jié)果有管理評(píng)審見2017IATF管理評(píng)審資料AreanysupportfunctionsauditedbyotherCBs?有沒有由其它認(rèn)證機(jī)構(gòu)審核的支持場(chǎng)所?Yes√√√N(yùn)o√√IfYES,pleaseprovideacopyoftheauditplan,auditreport,allfindings,allcorrectiveactions,andallverificationactionsbytheotherCB.如有，請(qǐng)?zhí)峁徍擞?jì)劃、審核報(bào)告、所有審核發(fā)現(xiàn)、所有糾正措施和由其它認(rèn)證機(jī)構(gòu)驗(yàn)證的驗(yàn)證措施和結(jié)論AdditionalNotes/instructions附件備注和指南:Regardingonsitepre-planning:針對(duì)現(xiàn)場(chǎng)審核策劃Note-Ifdatawasmissingornotsuppliedasrequired,thepre-planningtableandAuditPlanAnnex3Tablemuststillbefilledoutwhileonsiteduringtheextratimeframeadded,andtheauditplanrevisedifrequired.注：如果信息數(shù)據(jù)缺失或者不能按照要求提供，在現(xiàn)場(chǎng)審核時(shí)預(yù)策劃表和審核計(jì)劃附錄3表格仍然需要填寫，但是額外的時(shí)間表需要增加，審核計(jì)劃需要按照要求更改Regardingissuestobeprioritized:針對(duì)優(yōu)先處理的問題點(diǎn)TheInformationcollectedhereareusedasaninputtotheAuditPlanning.IntheAuditPlanAnnex3,theauditorshouldexplainhowthepre-planningimpactedtheauditplan,andincludetheIssuestobeinvestigated;prioritizedbaseduponrisktothecustomer,impacttotheQMS,performancetrends,andcriticalityoftheprocess(es).本調(diào)查表收集的信息是作為審核策劃的輸入的。在審核計(jì)劃附錄3中，審核員應(yīng)該解釋預(yù)策劃是如何影響到審核計(jì)劃的，并且包括需要調(diào)查的問題點(diǎn)和根據(jù)給客戶造成的風(fēng)險(xiǎn)、質(zhì)量管理體系的影響、績(jī)效趨勢(shì)和過程的關(guān)鍵程度的優(yōu)先級(jí)Guidancerelativetoeachpre-planningtopic:針對(duì)每一個(gè)預(yù)策劃主題的相關(guān)的指南Theclient’squalitymanagementsystemdocumentation;客戶的質(zhì)量管理體系文件documentedstatementsofaqualitypolicyandqualityobjectives,aqualitymanual,documentedprocesses,processmapshowinglinkagesandinteractionsoftheprocesses.表明質(zhì)量方針和質(zhì)量目標(biāo)、質(zhì)量手冊(cè)、文件化的過程、表明過程關(guān)系和接口的過程圖的文件EvidenceaboutconformitytoISO/TSorIATF16949requirements;符合ISO/TS或IATF16949要求的證據(jù)documentedlinkagesbetweenprocessesandIATFrequirements;suchas,aClientProcessPlan,matrixorclientequivalent.表明過程與IATF要求關(guān)系的文件，如客戶過程計(jì)劃、矩陣表Linkagesandinterfacestoanyremotesupportfunctions;遠(yuǎn)程支持功能的關(guān)系和接口suchas,wherearesupportfunctionsandlinkagesdefineintheclient’sQMSdocumentation.如，在客戶的質(zhì)量管理體系文件里規(guī)定的支持功能和聯(lián)系Customerperformancedata(sincethelastSAIGaudit);客戶績(jī)效數(shù)據(jù)（自上次SAI審核以來）organization’sinternaldata(notcustomerscorecards)relativetopartqualityperformance,customerdisruptions,fieldreturns,deliveryperformance,incidentsofpremiumfreight.部分質(zhì)量績(jī)效、客戶中斷、退貨數(shù)據(jù)、交付績(jī)效、發(fā)貨保險(xiǎn)事故等相關(guān)的組織的內(nèi)部數(shù)據(jù)（不是客戶的計(jì)分卡）Customersatisfaction(sincethelastSAIGaudit);客戶滿意（自上次SAI審核以來）suchas,scorecards(forALLautomotivecustomers),surveyresults,customeraudits(asapplicable).如，計(jì)分卡（所有汽車客戶）、調(diào)查結(jié)果、客戶審核（如有）NOTE:1)TheGMBidListisnottoberequested.PerGM,itisnotauditable.Ifprovidedbytheclient,pleaserequesttheGM6-panelreport,2)ALLautomotiveincludessubscribingOEMs,othernon-IATFOEMs,andtierautomotivecustomerthatsupplyscorecards)注：1）不需要提供GMBidList，按照GM要求，GMBidList不用審核。如果客戶提供，請(qǐng)要求提供GM6-panelreport；2）所有汽車OEM包括分包的OEM，其它非IATF成員的OEM，以及下級(jí)需要提供計(jì)分卡的汽車供應(yīng)商N(yùn)otificationaboutanynewautomotivecustomers(sincethelastSAIGaudit);新的汽車客戶的通知（自上次SAI審核以來）mayincludeinformationregardingchangesinstatuswithIATFOEMsand/ortierautomotivecustomers.可能包括IATFOEM和/或下級(jí)供應(yīng)商客戶的變更狀態(tài)的信息Seeautomotivedefinitionpersection1.0ofthe5theditionrules-“Automotive”shallincludepassengercars,lightcommercialvehicles,heavytruck,buses,andmotorcyclesandtoexcludethefollowing:Industrial,Agricultural,OffHighway(Mining,Forestry,Construction,etc.).Aftermarketpartsareexcluded.請(qǐng)參見第五版規(guī)則1.0章汽車的定義：汽車應(yīng)包括乘用車、車型商用車、重型卡車、大巴、摩托車，不包括不上公路的工業(yè)、農(nóng)業(yè)車輛（采礦、森林、建筑等）。也不包括提供售后市場(chǎng)的汽車零部件。RegardingsupportingfunctionsauditedbyanotherCB:針對(duì)其它認(rèn)證機(jī)構(gòu)認(rèn)證的其它支持場(chǎng)所IfanysupportfunctionsareauditedbyanotherCB,theclientmustprovidepriortotheaudittoSAIGacopyoftheauditplan,auditreport,allfindings,allcorrectiveactions,andallverificationactionsbytheotherCB.Theauditcoveredthecompleteproductscopeofthosefunctions,consistentwiththeprocess-basedauditapproachandtheinformationconfirmsthatalltheinterfacesbetweentheremotesupportinglocationandthesitewereauditedbytheothercertificationbody.Ifremotesupportactivitiesareincludedinthescopeofcertification,thesupportactivitieshavetoflowthroughthemainsite,nottheextendedmanufacturingsite.如果存在任何由其它認(rèn)證機(jī)構(gòu)審核的支持功能，客戶需要在審核實(shí)施前向SAI提供由其它認(rèn)證機(jī)構(gòu)作出的審核計(jì)劃、審核報(bào)告、所有審核發(fā)現(xiàn)、糾正措施、驗(yàn)證結(jié)果的復(fù)印件Resultsofinternalaudits:(SincethelastSAIGaudit):內(nèi)部審核結(jié)果（自上次SAI審核以來）summaryofinternalsystem,processandproductauditsconductedsincethelastincludingasummaryof:自上次審核以來的內(nèi)部體系、過程和產(chǎn)品審核的總結(jié)，包括thetotalno.ofnonconformitiesbyaudittype每種審核類型的不符合項(xiàng)的數(shù)量theclassificationofeachnonconformityand每個(gè)不符合項(xiàng)的嚴(yán)重度分級(jí)therelevantrequirement(auditcriteria)thatwasnotmet,asapplicable如適用，不符合的相關(guān)的要求條款（審核準(zhǔn)則）Managementreviewresults(SincethelastSAIGaudit):管理評(píng)審結(jié)果（自上次SAI審核以來）managementreviewoutput/actionitemlist管理評(píng)審輸出/措施清單TransferAudits:轉(zhuǎn)機(jī)構(gòu)審核previousauditreportandallfindingsfromthepreviousCB.上一家認(rèn)證機(jī)構(gòu)的審核報(bào)告和所有審核發(fā)現(xiàn)keyindicatorsofqualitymanagementsystemperformance.關(guān)鍵的質(zhì)量管理體系績(jī)效指標(biāo)SingleManufacturingSite:單一制造現(xiàn)場(chǎng)Asingleaddresswherevalueaddedmanufacturingoccurs產(chǎn)生增值制造的單一地點(diǎn)OnesingleQMS一個(gè)單一的質(zhì)量管理體系Independentdecisionmaking能夠作出獨(dú)立的決定Standalonesitewithnoproductionvaluestreamdependencieswithothermanufacturingsites單一的現(xiàn)場(chǎng)，與其它制造現(xiàn)場(chǎng)沒有生產(chǎn)價(jià)值流的關(guān)系A(chǔ)singlecertificate單一的認(rèn)證證書SingleManufacturingSitewithExtendedSite(s):包含外延現(xiàn)場(chǎng)的單一制造現(xiàn)場(chǎng)OnesingleQMSwhichisusedbyallmanufacturingsites.所有的制造場(chǎng)所只應(yīng)用一個(gè)質(zhì)量管理體系Extmanufacturingsite(s)havenoautonomousdecisionmaking.外延場(chǎng)所沒有自主的決定權(quán)Extmanufacturingsite(s)receivessupportonlyfromorthroughthemainman.外延場(chǎng)