奪回時(shí)間：生成性人工智能如何賦能職場(chǎng)人士+英國(guó)篇+Reclaim+the+Clock：How+Generative+AI+Can+Power+People+at+Work+Country+Factsheet+United+Kingdom

Pearson

SkillsOutlook

May2024

CountryFactsheet

UnitedKingdom

ReclaimtheClock:

HowGenerativeAICan

PowerPeopleatWork

Innearlyeveryworkplace,peoplespendtheirday

oncommon,time-consumingtasksthateatawayat

productivityortheirwork/lifebalance.Ifthosetasks

couldbeaugmentedwithGenerativeAI,employers

andtheirworkerscouldreallocatetimetothethings

thatneedamorehumantouchandmeanmoreto

theircustomers.

ForthislatestSkillsOutlookwe’velookedatwhicheverydaytasks,theones

doneinmillionsofworkplacesaroundtheworld,couldbeeasilyautomated

bygenerativeAI.Lookingaheadto2026,we’veidentifiedthetop10job

tasks,countrywide,withthemosttimesavedusingthistechnology.

Wefoundthepotentialforemployersandtheiremployeestoreallocate

millionsofworkhourstomorevaluable,humantasksbyusinggenerative

AItohelpthemonthejob.IntheUKalone,workerscouldreclaimnearly

19millionhoursaweekonroutinetaskslikepresentingresearch,record

keepinganddatacollection.

pearson

PearsonSkillsOutlook-ReclaimtheClock:HowGenerativeAICanPowerPeopleatWork

665k

GenAIcouldhelpUKworkersreclaimnearly

19millionhoursaweek

Hourssavedonworktasksperweek

duetoGenAIby2026

(679,000hours)

1.Maintaincurrentknowledgeinareaofexpertise

2.Developeducationalprogrammes,plans,orprocedures(665,000hours)

3.Createvisualdesignsordisplays

(525,000hours)

4.Maintainoperationalrecords

(512,000hours)

5.Preparelegalorregulatorydocuments

(490,000hours)

6.Maintainhealthormedicalrecords

(406,000hours)

7.Preparereportsofoperationalorproceduralactivities

(401,000hours)

8.Adviseothersonproductsorservices

(387,000hours)

9.Explainregulations,policies,orprocedures

(386,000hours)

10.Monitorindividualbehaviourorperformance

(383,000hours)

Companiesandtheirworkerscanreallocatetimetofocusonthehigh

valueworkthathumansdobest:strategicthinking,collaboration,caringforothers,decisionmaking,innovation,problemsolving,empathy,leadership.Atanindividuallevel,evensmallamountsoftimesavedwithgenerativeAIcanhelppeoplefeelmoreincontroloftheirjobandachieveabetterwork/lifebalance.

hours

saved

679k

IT

The679,000hourssaveda

weekonmaintainingknowledgeinanareaofexpertise.ForanITprofessional,thatmeansAIcouldhelpthemsearchfortherighttrainingvideosorsoftwareprogrammesandtheyhave

moretimetospendresolvinga

customer’sproblem.

Education

GenAIcouldsavenearly665,000hourshelpingpeopledevelop

educationalprogrammes

orplans.Forteachersand

educators,thetimetheysaveondevelopinglessonplansorsyllabicouldbedevotedtoclassroominstruction,tutoringorother

hands-on,individualisedwork

withstudents.

406k

hours

saved

Medicine

The406,000hourssaved

maintainingmedicalrecordscouldhelpnursesandotherhealthcareprofessionalsreallocatemore

timetocaringforpatients.

PearsonSkillsOutlook-ReclaimtheClock:HowGenerativeAICanPowerPeopleatWork

Sowhatcanemployersandemployeesdonow?

Employersshouldconsiderhowtoincorporatethisnewtechnologyintotheirteams,andredesignrolestofreepeopleuptofocusonmorevaluable,humantasks.

1.EmbracegenerativeAIasatooltoenhanceemployeeproductivity.

Employerscanlookattheroles

acrosstheircompanyand,critically,thespecifictaskswithintherolestoseewhatindividualtaskscanbemosteasilyautomatedoraugmentedwiththisnewtechnology.

4.Encourageacultureof

experimentationandlearning.

Employeesareencouragedto

explorenewtoolsandwaysofusinggenerativeAItoimproveworkflowandprocesses.

2.InvestinorfacilitatetrainingthathelpsemployeesunderstandhowtoleveragegenerativeAI

effectively.ThiscouldmeancasuallunchandlearnsessionsabouthowtowritegreatAIprompts,allthe

waytoofferingdigitalbadgesandcertificationsintheuseofAI.

5.ProvideclearguidelinesandpoliciesfortheuseofgenerativeAIinyourworkplace.Ensure

thatemployeesunderstandhow

generativeAIworks,thelimitationsofthetechnologyand,mostimportantly,theethicalandresponsibleuseofAIinyourbusiness.

3.Hireemployeesfortheir

learningabilityorlearning

orientation,ratherthansolelyonthebasisoftheirskills.Jobsandindividualtasksarebeingdisruptedfrequently,soemployeeswillneedtoembraceagrowthmindsetandhavetheabilitytolearnwhiletheywork.

6.Peoplemanagersshouldlead

byexamplebyusinggenerative

AIintheirownwork.Sharethat

experimentation,newtools,and

curiositywithemployeesand

colleagues.Thisshowcasesthe

benefitsofusingAIandhelps

createacultureofcuriosityandAI

acceptanceintheworkplace.

Howdidwegatherthedata?

Welookedathourscurrentlyspent,countrywide,intheUKonworktaskseachweek,andthen

calculatedwhatthiswouldbeinthreeyears’

timeasGenAItechnologyisadoptedintothe

workplace.Wethenidentifiedthetaskswhich

wouldhavethegreatesthoursreducedbythe

technology(specificallyLLMChatbotsandAIText-to-VisualMediaGenerators).

HowPearsonHelpsEmployers

Theworldofworkischangingfast.Pearsonhelpsorganisations

understa