酒店英語教案

四川文化傳媒職業(yè)學(xué)院教師教案（2013~2014學(xué)年第二學(xué)期）課程名稱酒店英語授課班級13級酒店管理1班教研室旅游教研室主講教師張穎職稱助教四川文化傳媒職業(yè)學(xué)院教務(wù)處制教案書寫要求1.教案書寫（設(shè)計）必須以教務(wù)處統(tǒng)一格式進行。教案可含有必要的圖、表、版書設(shè)計等。2.書寫方式:以下兩種方式任選一種。（1）手寫:任課教師在各系（部）領(lǐng)取紙質(zhì)教案紙書寫或在學(xué)院網(wǎng)站上自行下載書寫（2）電子文稿:電子模板發(fā)在學(xué)院網(wǎng)站上,由任課教師下載填寫。字體一律使用“五號”字,用A4紙打印。3.教案封面和扉頁一學(xué)期只需填寫一次,首頁和內(nèi)頁和主要按授課課時填寫,可以一個教學(xué)內(nèi)容（單元）或一次課（1-2學(xué)時）填寫一份,重復(fù)班授課可不另書寫教案；內(nèi)頁視內(nèi)容可添頁；課程結(jié)束后,裝訂成冊。4.針對不同的專業(yè)及不同層次的學(xué)生,教案要有所區(qū)別。5.承擔實驗、實習(xí)、課程設(shè)計、畢業(yè)設(shè)計等實踐教學(xué)任務(wù)的教師,都應(yīng)根據(jù)實際教學(xué)情況和教學(xué)內(nèi)容,參考所提供的教案格式編寫教案.6、每年的秋季學(xué)期和下一年的春季學(xué)期為一學(xué)年,秋季為第一學(xué)期,春季為第二學(xué)期。7、提倡寫出有自己風(fēng)格、特點的教案。四川文化傳媒職業(yè)學(xué)院教案（扉頁）課程名稱酒店英語授課專業(yè)酒店管理年級2013課程類型必修課公共課（√）；專業(yè)基礎(chǔ)課（）；專業(yè)課（）選修課限選課（）；任選課（）授課方式講授（√）；實踐課（）；其它（）考核方式考試（√）；考查（）課程教學(xué)總學(xué)時數(shù)68學(xué)分數(shù)4學(xué)時分配理論課68學(xué)時；實踐課0學(xué)時；教材名稱實用酒店英語作者陳江生出版社及出版時間大連理工大學(xué)出版社2014.01指定參考書無作者無出版社及出版時間無教研室審核意見負責(zé)人:年月日系（部）審查意見負責(zé)人:年月日教務(wù)處檢查意見負責(zé)人（或經(jīng)辦人）:年月日注:表中（）選項請打“√”四川文化傳媒職業(yè)學(xué)院教案第1-4周,第1-8次課（首頁）授課章節(jié)Chapter1授課方式講授（√）實踐（）其他:授課日期2014年月日教學(xué)目標知識目標Makethestudentslearnsomeknowledgeoffrontofficeservice.技能目標Makethestaffknowthewayofreception,bellserviceandrespondtothereservation,information.素質(zhì)目標Toknowsomegeneralknowledgeofdifferentsituationoffrontofficeservice.教學(xué)重點To

let

students

learn

to

flexiblyusetheknowledgeofservinginthefrontofficeservice.教學(xué)難點To

let

students

flexiblyadaptthemselvesinthedifferentsituations.教學(xué)資源教學(xué)參考資料Internetinformation教學(xué)手段Givingalecture,discussing,role-play教學(xué)組織教學(xué)過程提要Combineteachingwithdiscussingandpracticing.作業(yè)布置RemembertheUsefulDrillsinP4-5CompletetheexercisesinP7-8課后輔導(dǎo)Answeringthestudents’questions.課后記四川文化傳媒職業(yè)學(xué)院教案（內(nèi)頁）Unit1:RoomReservation:Aimsofstudying:HowtoreceiveroomreservationsHowtoconfirmroomreservationsHowtomakeaphonecallforroomreservationsDialogues:1.Introducetheculturebackground.2.Learnsomeusefulandimportantwordsandexpressionsbyenjoyingthedialogues.3.Toleave3to5minutestoletstudentsreadthedialoguesseparately.Toletstudentshavearole-playwiththeirpartnerandpickoutthemistakesthatmayhappeninthedialogues.UsefulDrills&Tips:Knowandgrasptheinformationyoushouldwritedownabouttheguests:GuestName,TelephoneNumber,NumberofGuests,OccupationTime,RoomType,RoomNumber,Price,etc.Rememberingsomeusefuldrillstodifferentsituations.Thiswillbecheckedinthebeginningofnextlesson.Exercises:Finishingandpracticingthetask1.TranslatethefollowingsentencesintoChinese.2.Situationalconversation:Workinpairsandactoutthedialoguewithyourpartneronthegivensituations.ExerciseⅠJ=JaneReceptionistS=StephenNobelGuestJ Goodmorning.RoomReservation.Janespeaking.CanIhelpyou﹖S ThisisStephenNobelcallingfromAmerica.I’dliketoreserve/bookaroom.J YesMr.Nobel.Howlongwillyoubestayinginthishotel﹖S Fournightsplease.J Forwhen﹖S FromAugust10thto13th.J Forfournights.Whatkindofroomwouldyoulike,Mr.Nobel﹖S I’dliketobookadoubleroomformyselfandmywife.What’stherate﹖J It’sRMB320forastandarddoubleandRMB360foradeluxedouble.Whichonedoyoulike﹖S I’lltakeastandarddouble.Itisabout40USdollarspernightisn’tit﹖J YesMr.NobelastandarddoubleroomfromAugustthe10thtoAugust13th.AmIcorrect﹖S Yesyouareright.J Whattimewillyoubearriving﹖S Around5p.m.(J YesMr.Nobel.Wewillpickyouupattheairport.Howcanwecontactyou﹖S Youcancallmyfriend’snumber139138137136.Hewillalsogreetmeattheair-portthatday.Soyoucanfindme.J Thankyouforcalling.Mr.Nobel.Wearelookingforwardtoyourcoming.Goodbye.S That’sfine.Thankyou.Goodbye.ExerciseⅡMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.ModelJ=JaneReceptionistS=StephenNobelGuestJ RoomReservation.CanIhelpyou﹖S YesIamcallingfromDalianCity.IwillmakealeisuretraveltoBeijingnextweek.SoIwanttobookaroomatyourhotel.J That’swonderful.Forwhichdateplease﹖S FromSeptember9th.J Forhowmanynights﹖S Fortwonights.J Howmanyguestswilltherebeinyourparty﹖S Justmywifeandmyself.J Whatkindofroomwouldyouprefer﹖Asingleoradouble﹖S Asingle,please.J Couldyouholdtheline,please.I’llcheckthelist...Thankyouforwaitingsir.WehaveasingleroomatRMB150andanotheratRMB180.Whichonewouldyouprefer﹖S I’dliketotaketheRMB180.J Thanks.Mr.Nobel.OnesingleroomarrivingonSeptember9thandleavingonSeptember11thinnameofMr.StephenNobel.TheratefortheroomisRMB180pernight.AmIcorrect﹖S Yesthat’scorrect.Thankyouforyourhelp.Goodbye.J Goodbye.Wearealwaysatyourservice.Unit2:Reception:Aimsofstudying:Howtoreceiveguestsattheairport.Howtoofferspecialbellserviceforguests.Howtoreceiveguestsinfrontofthelobbydoor.Dialogues:1.Introducetheculturebackground.2.Learnsomeusefulandimportantwordsandexpressionsbyenjoyingthedialogues.3.Toleave3to5minutestoletstudentsreadthedialoguesseparately.Toletstudentshavearole-playwiththeirpartnerandpickoutthemistakesthatmayhappeninthedialogues.UsefulDrills&Tips:Knowandgrasptheattitudeofareceptionistshouldbe.Rememberingsomeusefuldrillstodifferentsituations.Thiswillbecheckedinthebeginningofnextlesson.Exercises:Finishingandpracticingthetask1.TranslatethefollowingsentencesintoChinese.2.Situationalconversation:Workinpairsandactoutthedialoguewithyourpartneronthegivensituations.ExerciseⅠJ=JaneDoormanS=StephenNobelGuestJ Whatisthehurry,sir﹖MayIhelpyou﹖S Yes.Canyougetmeataxi﹖J Pleasewaitamoment.Iwillaskthebellboytogetoneforyou.S Ihaveanappointmentwithmyclientat800p.m.Notmuchtimeforme.J Everyoneisgettingoffworknowsotaxisarehardtofind.S Ican’twaittoolong.J Wewilltryourbest.Ithinkitwillcomeverysoon.S OKthankyou.ExerciseⅡMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.ModelJ=JackyBellmanS=StephenNobelGuestJ Goodmorning.WelcometoourhotelS Goodmorning.J Mindyourstepsmadam.S Thankyou.J Doyouhaveluggageleftinthecar﹖S Ohyes.Therearethreesuitcasesleftinthetrunk.J OK.Letmecarrytheluggageforyoumadam.S That’sverykindofyou.J Mypleasure.ShallwegototheReceptionDesktocheckinnow﹖S OK.Afteryou.Unit3:BellServiceAimsofstudying:HowtomakearegistrationHowtoreceiveaguestwithareservationHowtoreceiveawalk-inguestDialogues:1.Introducetheculturebackground.2.Learnsomeusefulandimportantwordsandexpressionsbyenjoyingthedialogues.3.Toleave3to5minutestoletstudentsreadthedialoguesseparately.Toletstudentshavearole-playwiththeirpartnerandpickoutthemistakesthatmayhappeninthedialogues.UsefulDrills&Tips:Knowandgrasptheprocessesofreceivingdifferentkindsofarrivingofguestsetc.Rememberingsomeusefuldrillsofsomenotices.Thiswillbecheckedinthebeginningofnextlesson.Exercises:Finishingandpracticingthetask1.TranslatethefollowingsentencesintoChinese.2.Situationalconversation:Workinpairsandactoutthedialoguewithyourpartneronthegivensituations.ExerciseⅠJ=JaneReceptionistS=StephenNobelGuestStephenNobelcomestocheckinatthehotelreceptiondesk.JGoodmorning,sir.Welcometoourhotel.SGoodmorning.I’vereservedasingleroominyourhotel.JWhat’syourname,please﹖SStephenNobel.JMayIknowwhereareyoufrom﹖SI’mfromAustralia.JLetmecheck.Well,yes.Yourroomnumberis2608.Thisisyourroomcardandkey.Willyoupleaseregister﹖SYesofcourse.JPleaseshowmeyourpassport.Wouldyoumindfillingintheform﹖SOK....Hereyouare.JLetmehavealook...Pleasewriteoutyourpassportnumberandthensignyourname.SOh,yes.Isthatall﹖JYes，that’sallright.Thankyou.ionDesktocheckinnow﹖S OK.Afteryou.ExerciseⅡMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.ModelJ=JaneReceptionistS=StephenNobelGuestJGoodmorningsir.CanIhelpyou﹖SYes，please.Iwouldliketocheckin.JDoyouhaveareservation﹖SNo,Ihaven’tbookedaroom.JMayIhaveyournameplease﹖SStephenNobel.JWouldyoupleasefillouttheregistrationform﹖SSure.Isthisallright﹖JPleasewritedownyourpermanentaddresshere.SSure.JThankyou.Yourroomnumberis2608.Hereisthekeytotheroom.SThankyou.J Mypleasure.Unit4:InformationAimsofstudying:Howtoreceiveavisitorwithanappointmentwiththeguest.Howtogivedirectionstotheguest.Howtotakeamessagefortheguest.Dialogues:1.Introducetheculturebackground.2.Learnsomeusefulandimportantwordsandexpressionsbyenjoyingthedialogues.3.Toleave3to5minutestoletstudentsreadthedialoguesseparately.Toletstudentshavearole-playwiththeirpartnerandpickoutthemistakesthatmayhappeninthedialogues.UsefulDrills&Tips:Knowandgraspthetipstoansweraguests’request.Rememberingsomeusefuldrillsofsentenceswhenpickingupaphone.Thiswillbecheckedinthebeginningofnextlesson.Exercises:Finishingandpracticingthetask1.TranslatethefollowingsentencesintoChinese.2.Situationalconversation:Workinpairsandactoutthedialoguewithyourpartneronthegivensituations.ExerciseⅠJ=JaneReceptionistS=StephenNobelGuestJ Goodevening.CanIhelpyou﹖S Yes.I’dliketovisitmyfriendMr.White,hisroomis211.J Waitamoment,please...Sorry.I’mafraidMr.Whiteisnotin.Wouldyouliketoleaveamessage﹖S Oh,yes.I’mStephenNobel.JusttellhimthatIwanttoseehim.J OK.Wouldyoulikemetotellhimwhetheryoucallhimorlethimcallyou﹖S PleasetellhimtocalltoHuaTingHotel.Andthetelephonenumberis4386000.J OK.Mr.Nobel.I’lltellhimtocallyouassoonasIcontacthim.S Thankyou,bye.ExerciseⅡMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.ModelJ=JaneReceptionistS=StephenNobelGuestS Excuseme,howcanIgettotheAmericanConsulate﹖J TheAmericanConsulateisinthesouthofthecity.YoumaytaketheNo.205Bus.S Howfarisitfromthehotel﹖J Itisaboutafortyminutebusride,ifthereisnotrafficjam.S Thatisalittlebitfarfromhere.J Thenyoucanalsogotherebytaxi.S Soundsgood.Bytheway,wouldyoupleasegivemeanEnglishnewspaper﹖J Hereyouare.S Thankyou.Whatisthedatetodayplease﹖J ItisJunethefifth.AnythingelsecanIdoforyousir﹖S Canyoufindmeataxiplease﹖J Iwillaskthebellboytofindyouataxi.S Thanks.時間分配及旁注四川文化傳媒職業(yè)學(xué)院教案第5-8周,第9-16次課（首頁）授課章節(jié)Chapter2授課方式講授（√）實踐（）其他:授課日期2014年月日教學(xué)目標知識目標Makethestudentslearnsomeknowledgeofhousekeeping.技能目標Makethestaffknowthewayofshowingroom,roomcleaningandlaundryservice,howtorespondtoemergency.素質(zhì)目標Toknowsomegeneralknowledgeofdifferentsituationofhousekeeping.教學(xué)重點To

let

students

learn

to

flexiblyusetheknowledgeofhousekeeping.教學(xué)難點To

let

students

flexiblyadaptthemselvesinthedifferentsituations.教學(xué)資源教學(xué)參考資料Internetinformation教學(xué)手段Givingalecture,discussing,role-play教學(xué)組織教學(xué)過程提要DividetheUnitinto4sections.Combineteachingwithdiscussingandpracticing.作業(yè)布置RemembertheUsefulDrillsinP34,40,46,52CompletetheexercisesinP36,41,48,53課后輔導(dǎo)Answeringthestudents’questions.課后記四川文化傳媒職業(yè)學(xué)院教案（內(nèi)頁）TestingClassInthisspecialclassaftereverychapter,everystudentsarerequiredtochooseonewayoftestingtotestifhehadmastertheknowledgeofthischapter.WaysofTesting:1.Writingadialogueandrole-playwithyourpartner..2.Reciteadialoguefromthetext.3.Recite5moresentencesamongtheusefuldrills.Scoresshouldbemarkedaccordingtothestudents’performance.Unit5:ShowingRoom:Aimsofstudying:Howtoreceiveavisitorwithanappointmentwiththeguest.Howtogivedirectionstotheguest.Howtotakeamessagefortheguest.Dialogues:1.Introducetheculturebackground.2.Learnsomeusefulandimportantwordsandexpressionsbyenjoyingthedialogues.3.Toleave3to5minutestoletstudentsreadthedialoguesseparately.Toletstudentshavearole-playwiththeirpartnerandpickoutthemistakesthatmayhappeninthedialogues.UsefulDrills&Tips:Knowandgraspthetipstoshowaguests’room.Rememberingsomeusefuldrillsofsentencesofresponse.Thiswillbecheckedinthebeginningofnextlesson.Exercises:Finishingandpracticingthetask1.TranslatethefollowingsentencesintoChinese.2.Situationalconversation:Workinpairsandactoutthedialoguewithyourpartneronthegivensituations.ExerciseⅠJ=JackyDoormanS=StephenNobelGuestJ Goodmorning,sir.Welcometoourhotel.I’llshowyoutoyourroom.Youhavetwosuitcasesandonebag.Isthatallright﹖S Yes,that’sright.J Isthereanythingvaluableorbreakableinyourbag﹖S Yes.Thereisabottleofwhiskey.J Couldyoucarrythisbag,sir﹖I’mafraidthecontentsmightbreak.S Sure,noproblem.J Thankyou.Thisway,sir.J Thisisyourroom.MayIhaveyourkey,sir﹖Afteryou,sir.MayIputyourbegshere﹖S Sure.Justputthemanywhere.J Thisroomfacessouth.Areyousatisfiedwithit,sir﹖S Yes,it’snice.J Thankyou.Bytheway,youprobablyknowyoucan’tdrinkthetapwater.Youmustdrinkboiledwater,oryoucanbuybottledwater.SThanksfortellingme.J Ifthereisanythingwecandoforyou,pleaseletusknow.Theextensionforthefrontdeskis“6”.S OK.Thanks.ExerciseⅡMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.ModelJ=JackyBellboyM=MarySmithGuestJ Excuseme,madam.I’mthebellboy.Doyouneedanyhelp﹖M Yes.Canyoushowmewheretodepositmyvaluable﹖J Sure.Thisway,please.Thecashierdeskisjustoverthere.(Thecashierishelpingtheguestwiththedepositofvaluable.)M Thankyou.J Pleasekeepthereceipt.NowshallIescortyoutoyourroomwithyourbaggage﹖M Ok.Afteryou.J Yourroomisonthefifthfloorisn’tit﹖M Yesthat’sright.J Thiswaytotheelevator,please.Letmetakeyoursuitcase.M Good.Itisfacingabeautifulgarden.J CanIputthesuitcasehere,madam﹖M Thankyou.MayIaskwherethedininghallis﹖J Wehavetwodinninghallsonthethirdfloorandtheninthfloorrespectively.TheformerservesChinesefood,andthelatterwesternstyledcooking.M Good.Prettyconvenient.Thankyoufortheinformation.J Youarewelcome.Ihopeyou’llenjoyyourstayhere.Unit6:RoomCleaning:Aimsofstudying:HowtocleanaroomHowtomakeuptheroomDialogues:1.Introducetheculturebackground.2.Learnsomeusefulandimportantwordsandexpressionsbyenjoyingthedialogues.3.Toleave3to5minutestoletstudentsreadthedialoguesseparately.Toletstudentshavearole-playwiththeirpartnerandpickoutthemistakesthatmayhappeninthedialogues.UsefulDrills&Tips:Knowandgraspthetipstocleanrooms.Rememberingsomeusefuldrillsofdailyservice.Thiswillbecheckedinthebeginningofnextlesson.Exercises:Finishingandpracticingthetask1.TranslatethefollowingsentencesintoChinese.2.Situationalconversation:Workinpairsandactoutthedialoguewithyourpartneronthegivensituations.ExerciseⅠJ=JaneHousemaidS=StephenNobelGuestJ (Knockingthreetimes)Turn-downservice,mayIcomein﹖S Comeinplease.ButI’mwaitingformyfriendstoanightclub.Couldyoucomebacklater﹖J Certainly,sir,butitis10o’clockandIgooffat11p.m.WoulditbeconvenientifIreturnathalfpastten﹖S WellIdon’tknow.Theyarealittlelate.J Don’tworry.Putouta“DND”sign.AndifIseeit.Iwon’tknockagain.S Thennobodywillmakeupmyroom.J Oh,Idon’tthinkso,sir.Ifyoudon’tremovethesignwhenIleave,Iwilllettheovernightstafftomakeupyourroom.Iwishyouagoodnight.S Thanks.Goodnight.ExerciseⅡMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.ModelJ=JaneAttendantS=StephenNobelGuestJ Goodmorning.RoomCenter.HowmayIhelpyou﹖S Goodmorning.Couldyousendsomeonetocleanmyroom﹖J MayIhaveyournameandroomnumber,please﹖S StephenNobel.Room2608.J Yes.Mr.Nobel.The“DND”signhangedonyourroomdoorknobmostoftheday.Sowedidn’tcleantheroomsoasnottodisturbyou.S Well,itismyfault.IforgottotakedownthesignwhenIwentout.J Doyouwishtheroomtobecleanednow﹖S Yes,ifthereisnotmuchbother.J Notroubleatall,sir.Theroomattendantwillbeinyourroomsoon.(Afewminuteslater)J Itisroomattendant.MayIcomein﹖S Yes,please.J Goodmorning.Mr.Nobel.I’mheretocleantheroom.Doyoumindopeningthewindow﹖S No,ofcoursenot.Unit7:LaundryServiceAimsofstudying:HowtoexplainlaundryHowtodealwithmixed-uplaundryDialogues:1.Introducetheculturebackground.2.Learnsomeusefulandimportantwordsandexpressionsbyenjoyingthedialogues.3.Toleave3to5minutestoletstudentsreadthedialoguesseparately.Toletstudentshavearole-playwiththeirpartnerandpickoutthemistakesthatmayhappeninthedialogues.UsefulDrills&Tips:Knowandgraspthetipsoflaundry.Rememberingsomeusefuldrillsoflaundry.Thiswillbecheckedinthebeginningofnextlesson.Exercises:Finishingandpracticingthetask1.TranslatethefollowingsentencesintoChinese.2.Situationalconversation:Workinpairsandactoutthedialoguewithyourpartneronthegivensituations.ExerciseⅠS Hello.IsthatHousekeeping﹖J Yes.Speaking,please.MayIhelpyou﹖S Yes,couldyoutellmeaboutyourlaundryservicehours﹖J Sure.Ifyourlaundryisreceivedbefore9:30a.m.itwillbedeliveredtoyourroomby10:00a.m.thesameday.Andifwereceiveitbefore4:00p.m.,we’llgetitbacktoyouby12:00nextday.SWhataretherates﹖J Thereisaratechartinthedrawerofthewritingtable.S Isthereexpressservice﹖J Yes,butthereisanextrachargeof50%.S Ihavesomeclothestobecleaned.CanyousendsomeoneuptoRoom2608togetthem.J Certainly，sir.Thehousemaidwillbethererightaway.ExerciseⅡMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.ModelJ=JaneRoomAttendantS=StephenNobelGuestS Hello.IsthisHousekeeping﹖J Yes,JaneSpeaking.MayIhelpyou﹖S Yes,I’mfromRoom2608.Ihaveasilkdressandajacketforthelaundry.Whattimedoyoupickuplaundry﹖J Laundryiscollectedfrom7：00a.m,anditwillbereturnedtoyourroomby8：00p.m.thesameday.Articlescollectedbefore2：00p.m.willbereturnedby2：00p.m.nextday.S Isee.Andwhataretherates﹖J Thelaundryratesareinthestationaryfolder,sir.S Thankyouverymuch.時間分配及旁注四川文化傳媒職業(yè)學(xué)院教案第9-12周,第17-24次課（首頁）授課章節(jié)Chapter2andPartofChapter3授課方式講授（√）實踐（）其他:授課日期2014年月日教學(xué)目標知識目標Makethestudentslearnsomeknowledgeofhousekeeping.技能目標Makethestaffknowthewayofshowingroom,roomcleaningandlaundryservice,howtorespondtoemergency.素質(zhì)目標Toknowsomegeneralknowledgeofdifferentsituationofhousekeeping.教學(xué)重點To

let

students

learn

to

flexiblyusetheknowledgeofhousekeeping.教學(xué)難點To

let

students

flexiblyadaptthemselvesinthedifferentsituations.教學(xué)資源教學(xué)參考資料Internetinformation教學(xué)手段Givingalecture,discussing,role-play教學(xué)組織教學(xué)過程提要DividetheUnitinto4sections.Combineteachingwithdiscussingandpracticing.作業(yè)布置RemembertheUsefulDrillsinP34,40,46,52CompletetheexercisesinP36,41,48,53課后輔導(dǎo)Answeringthestudents’questions.課后記四川文化傳媒職業(yè)學(xué)院教案（內(nèi)頁）Unit8:EmergencyAimsofstudying:HowtoprovideemergencyserviceHowtoofferbaby-sittingserviceHowtodealwithanemergencyDialogues:1.Introducetheculturebackground.2.Learnsomeusefulandimportantwordsandexpressionsbyenjoyingthedialogues.3.Toleave3to5minutestoletstudentsreadthedialoguesseparately.Toletstudentshavearole-playwiththeirpartnerandpickoutthemistakesthatmayhappeninthedialogues.UsefulDrills&Tips:Knowandgraspthetipsoftakingcareofasickguest.Rememberingsomeusefuldrillstoemergency.Thiswillbecheckedinthebeginningofnextlesson.Exercises:Finishingandpracticingthetask1.TranslatethefollowingsentencesintoChinese.2.Situationalconversation:Workinpairsandactoutthedialoguewithyourpartneronthegivensituations.ExerciseⅠJ=JaneHousekeeperS=StephenNobelGuestJ Housekeeping.HowcanIhelpyou﹖S I’mphoningtoreportI’velostabag.J I’msorrytohearthat.MayIhaveyournameandroomnumber,sir﹖S It’sStephenNobelinRoom2608.J Maywecheckyourroom﹖S No,Idon’tthinkit’snecessary.I’vealreadysearchitinsideout.J Couldyoudescribeyourbagindetail﹖S Yes,ofcourse.It’sadarkbluemedium-sizedcanvasbag.J What’sinside﹖S Acamera,twobooks,amobilephoneandnotestakenonhighereducationinChina.J Whenandwheredidyoufirstfindyourbagmissing,Mr.Nobel﹖S AfterlunchintheSouvenirShop.J Whenwillyoubecheckingout,Mr.Nobel﹖S Tomorrowmorning.J We’lldoourbesttofinditintheshortestpossibletime.S Thankyou.ExerciseⅡMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.ModelJ=JaneManagerS=StephenNobelGuestJ Goodmorning.Housekeeping.MayIhelpyou﹖S Goodmorning.Mychildrenwereplayinghideandseekintheroomandhadthetelephoneandshowercurtaindamaged.J I’msorrytohearthat.I’llsendarepairmantoyourroomrightaway.S Thankyou.J AndI’mafraidyouwillhavetopayforthedamageaccordingtothehotel’sregulation.S That’sallright.HowmuchshallIpay﹖J Itdepends.Therepairmanwilltellyoulater.S Isee.J Couldyoutellmeyournameandroomnumber,sir﹖S It’sStephenNobelfromRoom2608.J Thankyou.Mr.Nobel.Goodbye.Unit9:CheckOut:Aimsofstudying:Howtocollectcash,creditcardandcheckpayment.Howtoexchangeforeigncurrencies.Dialogues:1.Introducetheculturebackground.2.Learnsomeusefulandimportantwordsandexpressionsbyenjoyingthedialogues.3.Toleave3to5minutestoletstudentsreadthedialoguesseparately.Toletstudentshavearole-playwiththeirpartnerandpickoutthemistakesthatmayhappeninthedialogues.UsefulDrills&Tips:Knowandgraspthetipsoftablereservation.Rememberingsomeusefuldrillsof.checkingout.Thiswillbecheckedinthebeginningofnextlesson.Exercises:Finishingandpracticingthetask1.TranslatethefollowingsentencesintoChinese.2.Situationalconversation:Workinpairsandactoutthedialoguewithyourpartneronthegivensituations.ExerciseⅠJ=JaneCashierS=StephenNobelGuestJ GoodmorningCanIhelpyou﹖S I’mleavingtoday.MayIsettlemybillnow﹖J Yes,ofcourse.MayIhaveyournameandroomnumber,please﹖S StephenNobel.Room409.J OK.Hereisyourbill,Mr.Nobel.S Thisfigurelookstoobig.Perhapsthereisamistake.Couldyouexplainittome﹖J Sure.Thisisyourroomrentwinechargeandlaundrycharge.Andthisisyourroomservicefee.SWhataboutthisfigurehere﹖J Well,itistheinternationalcallschargefee.S Oh,Isee.J Howdoyouwishtosettleyouraccountsirincashorbycreditcard﹖S Bytraveler’scheck.J OK.Butdon’tforgettosignyournamehere.Thankyou.Hereisyourcopyofthevoucherandthisisyourreceiptandyourcard.Wehopeyouwillvisitourhotelagainsomeday.ExerciseⅡMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.ModelJ=JaneCashierS=StephenNobelGuestJ Goodmorning.CanIhelpyou﹖S Yes.IwanttocheckoutandchangesomeUSdollarsintoChineseRMB.J Howmuchisthat﹖S 200USdollars.Hereyouare.J Wechangeforeigncurrenciesaccordingtotoday’sexchangerate...100USdollars,anequivalentofRMB700.S OK,I’lltakeit.J Pleasefillintheexchangememoyourpassportnumberandthetotalsumandsignyourname.S Hereyouare.Isthatallright﹖J Yes,thanks.Whatdenominationdoyouneed﹖S Giveme40fiveyuannotes,10tenyuannotesandothersare100yuannotes.J Certainly.HereisRMB1400.Checkit,pleaseandkeepthememo.S That’sallright.Thankyouforyourhelp.J Alwaysatyourservice.TestingClassInthisspecialclassaftereverychapter,everystudentsarerequiredtochooseonewayoftestingtotestifhehadmastertheknowledgeofthischapter.WaysofTesting:1.Writingadialogueandrole-playwithyourpartner..2.Reciteadialoguefromthetext.3.Recite5moresentencesamongtheusefuldrills.Scoresshouldbemarkedaccordingtothestudents’performance.Unit10:TableReservation:Aimsofstudying:HowtoreceivetablereservationsHowtodeclinetablereservationsDialogues:1.Introducetheculturebackground.2.Learnsomeusefulandimportantwordsandexpressionsbyenjoyingthedialogues.3.Toleave3to5minutestoletstudentsreadthedialoguesseparately.Toletstudentshavearole-playwiththeirpartnerandpickoutthemistakesthatmayhappeninthedialogues.UsefulDrills&Tips:Knowandgraspthetipsofpayment.Rememberingsomeusefuldrillsofreserveatable.Thiswillbecheckedinthebeginningofnextlesson.Exercises:Finishingandpracticingthetask1.TranslatethefollowingsentencesintoChinese.2.Situationalconversation:Workinpairsandactoutthedialoguewithyourpartneronthegivensituations.ExerciseⅠJ=JaneReceptionistS=StephenNobelGuestJ Goodmorning,sir.Haveyougotyourreservation﹖S No,wehaven’t.Justwetwo.J I’msorrythehouseisfullnow.Wouldyoumindwaitingamoment﹖S Howlongdoyouthinkwe’llhavetowait﹖J About15minutes.S Ohthat’llbeallright.Wearenothungry.J MayIknowyourname,please﹖S StephenNobel.J ThankyouMr.Nobel.Nowwouldyoupleasetakeaseatandwaitoverthere﹖We’llhaveyouseatedassoonaswegetafreetable.S Thankyou.ExerciseⅡMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.ModelJ=JaneReceptionistS=StephenNobelGuestJ Goodafternoon.TiantianRestaurant.MayIhelpyou﹖S Goodafternoon.I’dliketoreserveatablethisevening.Canyoutellmeyourservicehours﹖J Certainlysir.Weareopenfrom5:00p.m.to11:00p.m.S Good.I’llreserveatablethen.J Howmanypeoplearethereinyourparty,sir﹖S Four.J MayIhaveyourname,sir﹖S StephenNobel.J Fine.AtableforfourpeoplethiseveningforMr.Nobel.AmIcorrect,sir﹖S That’sright.J Thankyou.Mr.Nobel.Welookforwardtoservingyouthisevening.時間分配及旁注四川文化傳媒職業(yè)學(xué)院教案第13-16周,第25-32次課（首頁）授課章節(jié)Chapter3授課方式講授（√）實踐（）其他:授課日期2014年月日教學(xué)目標知識目標Makethestudentsbefamiliarwiththetermsandusefulphrasesaboutfood&beverageservice..技能目標Maket