旅游專業(yè)英語測試題帶答案2

PAGEPAGE1旅游專業(yè)英語測試題II（Chapter3-5）（本試卷測試內(nèi)容為第二章第三小節(jié)至第五章）班級____________________姓名_________________成績________________Partone:Translatethefollowingexpressions.Taskone:TranslatethefollowingexpressionsintoEnglish:（10points）茶藝表演品茶色、香、味餐飲業(yè)在自助餐廳外幣兌換水單結(jié)賬團隊預(yù)訂健身中心樓層服務(wù)員Tasktwo:TranslatethefollowingexpressionsintoChinese:（10points）beopenaroundtheclockbuildupone’shealthlocalspecialitiesluggageclaimcheckspapercutsandembroideryfrontdesktraveler’schecksturn-downservicereservationformone-priceshopParttwo:TranslatethefollowingsentencesintoEnglish:(20points)：1.飲茶已成為每一位中國人生活中不可分割的一部分。2.我想為與會的客人預(yù)定一些房間。3.請坐。給您菜單。我一會兒就回倆為您點菜。4.非常高興你們選擇本店作為你們展覽會的展地。.5.我們飯店為客人提供各種服務(wù)以及多種娛樂設(shè)施。6.這是兌換水單，請簽上您的大名，需要兌換的數(shù)量。7.難道你不想給你的朋友們買些紀(jì)念品嗎？8.人們深信中國是美食王國之一。9.川菜以麻辣口味而聞名。10.在中國，昆曲的產(chǎn)生比其它的劇種歷史要更悠久。Partthree:TranslatethefollowingparagraphintoChinese:（20points）Bitahailake,whichisalsoclosetoshangri-la,isregardedasa"holylake".intibetan,"bita"means"pieceoflandassoftascattlehair"andthelocalsoftencallthelake"hai",or"sea"inchinese.Iwasendlesslysurprisedattheunexpectedviewonsmallmeadowonthewayfromshangri-lacountytothebitahailake.onthevastgrasscarpet,variousnamelesssmallyellowflowerswereblooming,besides,therewerestreamletsflowinggentlyonhills,andsmokefromkitchenchimneysrising.Amongthefarmhouses,IwastotallyfascinatedbythewonderfulviewbeforeIreachedthebitahailake.withleisurelinessandserenitythere,peopleallbelievedthatitwasthebestplacethatjinninhabit.Bitahailake：碧塔海；cattle：牲口；meadow：草地;Streamlets：溪流;serenity:祥和，寧靜;jinn神仙譯文：Partfour:Readingcomprehension:（20points）Readthefollowingpassagesanddecidewhethertheyaretrue(T)orfalse(F).AAtyourfinaldestination,you’dbetterexamineyourbaggagefordamage.Ifyourbaggagehasbeendamaged,youcangoimmediatelytotheairlineagentanddemandtheexpenseofrepairInthiscase,youwillhavetofilloutaform.Andbespecificwhendescribingthedamage.Iftheairlineshouldloseyourbaggage,reportthelosstotheairlineagent.Theagentwillberesponsibleforyourloss.Don’tworryaboutyourbaggageifitisheavyandyoucan’tmanageit.Portersareavailableatmanyairports.Thesepeoplewillcarryyourbagsforyou,thoughnotfreeofcharge.Incaseyouarebumpedfromaflightforwhichyouhaveareservedticket,andyouwereattheairportforcheck-inbeforeclosingtime,theairlinemustpayyoumoneyunlesstheycangetyouaseatbybargainingwithanotherpassenger.Ifyouhaveaconfirmedreservation,andarriveattheairportontime,andyouarebumped,youcanaskforawrittenexplanationofyourrights.Thiswillexplaintheprocedureforobtainingthemoney.1.Ifyourbaggagehasbeendamaged,youcangoimmediatelytothetravelagentanddemandtheexpenseofrepair.（）2.Iftheairlineshouldloseyourbaggage,reportthelosstotheinsurancecompany.（）3.Accordingtothepassage,iftheairlineshouldloseyourbaggage,theagentwillberesponsibleforyourloss.()4.Youhavetomanageitbyyourselfevenifyourbaggageisheavy.（）5.Ifyouhaveaconfirmedreservation,andarriveattheairportontime,andyouarebumped,youcanaskforawrittenexplanationofyourrights.Thiswillexplaintheprocedureforobtainingthemoney.（）BSometimeswemistakenlyproceedtoresolveaproblembasedonwhatweTHINKthecustomerwassaying.Thisstepoftheprocessallowsustoclarifyanddrawoutinformationtomakesurethatweunderstandthecustomer’strueconcern.Examplesofclarifyingmightinclude:

“WhatIhearyousayingis…isthatright?”

“Canyoutellmemoreabout…?”

,

“HowmayIhelpyou….?”

,“Whatwereyouhopingwouldhappen…?”

Clarifyingleadsustotheappropriatesolutioninamoreefficientmanner.

Thenextstepistopresentaresolution.Presentingaresolutionisnotachallengeifwe’vedonethepreviousstepproperly.Aswepresenttheresolution,wewanttostatespecificallywhatwearegoingtodoforthecustomer.Wemayalsoofferalternatives.Itiscriticaltounderstandyourparameters–whatyouCANdoforthecustomerandwhatyouCAN’Tdo.

Thecheckbackisouropportunitytomakesurethatthecustomerissatisfiedandfeelsgoodabouttheresolution.Examplesofcheckbacksinclude:

“Howdoesthatsound?”

,“Whatdoyouthinkabout…?”

,

“Areyouwithme?”·“Doesthatmakesense?”

,

“Willthatmeetyourneeds?”

and

“Wouldthatbesatisfactory?”1.Sometimesweshouldn’ttakeitforgrantedtherealintentionofacustomer’swords()2.Ifwewanttofindasolutiontoacustomer’scomplaintsefficiently,weshouldn’talwaystakehiswordintoconsideration.()3.Whenpresentingaresolutiontoacustomer,you’dbettergivethemmorethanonechoice.()4.Checkbacksisimportantinhandlingacomplaint,sinceitcanmakeyouknowwhetherthesolutionisacceptableforthecustomer.()5.Theword‘Parameter’inPara2means‘theunitofdistance’()Partfive:Writing.（20points）PleasewriteanEnglishbriefintroductiontothehotelmentionedbelow,accordingtothereference：富麗華南山花園酒店，是東北地區(qū)唯一擁有日式庭院的五星級酒店，由大連富麗華酒店集團管理。酒店座落于大連市風(fēng)景秀麗的南山之麓，靠近植物園，距離機場20分鐘的車程，交通便利，環(huán)境幽雅。酒店為您提供２４小時的接待和房間服務(wù)；各種會議、宴會設(shè)施一應(yīng)俱全；我們還為您提供：機場接機，商務(wù)中心，健身設(shè)施，美容美發(fā)等等。富麗華南山花園酒店：FuramaNanshanGardenHotel,日式庭院：JapaneseGarden,之麓：atthefootof植物園:theBotanicalGarden會議、宴會設(shè)施:banquetandconferencefacilities,美容美發(fā):Hairdressing&Beauty旅游專業(yè)英語測試題II（Chapter3-5）（本試卷測試內(nèi)容為第二章第三小節(jié)至第五章）班級____________________姓名_________________成績________________Partone:Translatethefollowingexpressions.Taskone:TranslatethefollowingexpressionsintoEnglish:（10points）茶藝表演tea-servingperformance品茶teatasting色、香、味color,fragrantandaroma餐飲業(yè)cateringindustry在自助餐廳atthebuffet外幣兌換水單exchangememo結(jié)賬settlethebill團隊預(yù)訂groupreservation健身中心fitnesscenter樓層服務(wù)員floorattendantTasktwo:TranslatethefollowingexpressionsintoChinese:（10points）beopenaroundtheclock全天候開放buildupone’shealth塑身localspecialities地方特產(chǎn)luggageclaimchecks行李認領(lǐng)檢查papercutsandembroidery剪紙和刺繡frontdesk前臺traveler’schecks旅行支票turn-downservice做晚床reservationform預(yù)訂登記表one-priceshop沒有折扣的商店P(guān)arttwo:TranslatethefollowingsentencesintoEnglish:(20points)：1.飲茶已成為每一位中國人生活中不可分割的一部分。TeaisanindispensablepartofthelifeofaChinese.2.我想為與會的客人預(yù)定一些房間Iwouldliketoreserveroomsfortheguestsattendingtheconvention.3.請坐。給您菜單。我一會兒就回倆為您點菜。Takeyourseat,please.Hereisthemenu,I’llbebacktotakeyourorder.4.非常高興你們選擇本店作為你們展覽會的展地。Weareverypleasedthatyouhavechosenourhotelforyourexhibition.5.我們飯店為客人提供各種服務(wù)以及多種娛樂設(shè)施。Ourhotelmayofferourguestsvariousservicesandrecreationfacilities.6.這是兌換水單，請簽上您的大名，需要兌換的數(shù)量。Hereistheexchangememo,pleasesignyournameandtheamountofmoneyyouintendtochange.7.難道你不想給你的朋友們買些紀(jì)念品嗎？Don’tyouwanttobuysomesouvenirtoyourfriends?8.人們深信中國是美食王國之一。ChinaisbelievedtobeoneoftheKindomsofGourmet.9.川菜以麻辣口味而聞名。Sichuancuisineiswell-kownforitsspicyhotflavor.10.在中國，昆曲的產(chǎn)生比其它的劇種歷史要更悠久。KunquhasalongerhistorythananyotheroperaticforminChina.Partthree:TranslatethefollowingparagraphintoChinese:（20points）Bitahailake,whichisalsoclosetoshangri-la,isregardedasa"holylake".intibetan,"bita"means"pieceoflandassoftascattlehair"andthelocalsoftencallthelake"hai",or"sea"inchinese.Iwasendlesslysurprisedattheunexpectedviewonsmallmeadowonthewayfromshangri-lacountytothebitahailake.onthevastgrasscarpet,variousnamelesssmallyellowflowerswereblooming,besides,therewerestreamletsflowinggentlyonhills,andsmokefromkitchenchimneysrising.Amongthefarmhouses,IwastotallyfascinatedbythewonderfulviewbeforeIreachedthebitahailake.withleisurelinessandserenitythere,peopleallbelievedthatitwasthebestplacethatjinninhabit.Bitahailake：碧塔海；cattle：牛；meadow：草地;Streamlets：溪流;serenity:祥和，寧靜;jinn神仙譯文：在香格里拉附近的“碧塔?！北豢醋魇且粋€“神圣的湖”。在西藏，“碧塔?！笔恰跋衽Ｃ粯铀绍浀耐恋亍钡囊馑?。當(dāng)?shù)厝朔Q湖泊為“海子”。在從香格里拉去碧塔海的路上，我很驚訝于被我意外發(fā)現(xiàn)的草甸美景。在無邊無際的草坪上，各種各樣的無名小黃花爭先開放，除此之外，山間縱橫涓涓細流，從廚房煙囪冒出的裊裊炊煙。置身在農(nóng)舍之間，在去碧塔海之前，我完全被這些壯麗的景色迷住了。那里的休閑與安寧，簡直被人們看成是給神仙居住的最適宜的地方。Partfour:Readingcomprehension:（20points）Readthefollowingpassageanddecidewhethertheyaretrue(T)orfalse(F).AAtyourfinaldestination,you’dbetterexamineyourbaggagefordamage.Ifyourbaggagehasbeendamaged,youcangoimmediatelytotheairlineagentanddemandtheexpenseofrepair.Inthiscase,youwillhavetofilloutaform.Andbespecificwhendescribingthedamage.Iftheairlineshouldloseyourbaggage,reportthelosstotheairlineagent.Theagentwillberesponsibleforyourloss.Don’tworryaboutyourbaggageifitisheavyandyoucan’tmanageit.Portersareavailableatmanyairports.Thesepeoplewillcarryyourbagsforyou,thoughnotfreeofcharge.Incaseyouarebumpedfromaflightforwhichyouhaveareservedticket,andyouwereattheairportforcheck-inbeforeclosingtime,theairlinemustpayyoumoneyunlesstheycangetyouaseatbybargainingwithanotherpassenger.Ifyouhaveaconfirmedreservation,andarriveattheairportontime,andyouarebumped,youcanaskforawrittenexplanationofyourrights.Thiswillexplaintheprocedureforobtainingthemoney.1.Ifyourbaggagehasbeendamaged,youcangoimmediatelytothetravelagentanddemandtheexpenseofrepair.（F）2.Iftheairlineshouldloseyourbaggage,reportthelosstotheinsurancecompany.（F）3.Accordingtothepassage,iftheairlineshouldloseyourbaggage,theagentwillberesponsibleforyourloss.(T)4.Youhavetomanageitbyyourselfevenifyourbaggageisheavy.（F）5.Ifyouhaveaconfirmedreservation,andarriveattheairportontime,andyouarebumped,youcanaskforawrittenexplanationofyourrights.Thiswillexplaintheprocedureforobtainingthemoney.（T）BSometimeswemistakenlyproceedtoresolveaproblembasedonwhatweTHINKthecustomerwassaying.Thisstepoftheprocessallowsustoclarifyanddrawoutinformationtomakesurethatweunderstandthecustomer’strueconcern.Examplesofclarifyingmightinclude:

“WhatIhearyousayingis…isthatright?”

“Canyoutellmemoreabout…?”

,

“HowmayIhelpyou….?”

,“Whatwereyouhopingwouldhappen…?”

Clarifyingleadsustotheappropriatesolutioninamoreefficientmanner.

Thenextstepistopresentaresolution.Presentingaresolutionisnotachallengeifwe’vedonethepreviousstepproperly.Aswepresenttheresolution,wewanttostatespecificallywhatwearegoingtodoforthecustomer.Wemayalsoofferalternatives.Itiscriticaltounderstandyourparameters–whatyouCANdoforthecustomerandwhatyouCAN’Tdo.

Thecheckbackisouropportunitytomakesurethatthecustomerissatisfiedandfeelsgoodabouttheresolution.Examplesofcheckbacksinclude:

“Howdoesthatsound?”

,“Whatdoyouthinkabout…?”

,

“Areyouwithme?”·“Doesthatmakesense?”

,

“Willthatmeetyourneeds?”

and

“Wouldthatbesatisfactory?”1.Sometimesweshouldn’ttakeitforgrantedtherealintentionofacustomer’swords(T)2.Ifwewanttofindasolutiontoacustomer’scomplaintsefficiently,weshouldn’talwaystakehiswordintoconsideration.(F)3.Whenpresentingaresolutiontoacustomer,you’dbettergivethemmorethanonechoice.(F)4.Checkbacksisimporta