《英語聽說（上冊）》教學課件 Unit 9 Services

ServicesUnit9Aftercompletingthisunit,youwillbeaboutto

Graspwordsandexpressionsaboutservices;

Describeservicesbasedonthepicturesandthedailylife;

Understandcommonlyusedsentencepatternsinserviceindustries;

ImprovelisteningandspeakingskillsofPETSexamination;

Gettoknowprofessionalethicsandcultivatesocialresponsibility.LearningobjectivesPARTONEWarmingupAccordingtothepictures,canyouguesswhattheirjobsare?

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01chefbarberwaiterAccordingtothepictures,canyouguesswhattheirjobsare?

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01repairmanpainterfarmerWhatcanthepeopleinthepicturedoforyou?

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01Youmayusetheexpressionsbelow:

Forexample:Barberscanhelpme/ushavemy/ourhaircut.______canhelpme/us______________________________.動詞后面加什么可以變成“職業(yè)”的名詞：

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01動詞-er。read-reader(讀者)，teach-teacher(教師)，report-reporter(記者)。動詞-or。collect-collector(收藏家)，instruct-instructor(指導者)，direct-director(經理)。動詞-man/woman。police-policeman(男警察)，post-postman(郵遞員)。TheInfluenceandValueofService服務的意義和價值

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01服務是指為了滿足人們的需求和要求而提供的一種行為。服務可以是物質的，如提供食物、住宿和交通工具等，也可以是非物質的，如提供咨詢、培訓和醫(yī)療服務等。服務的意義在于滿足人們的需求和要求，提高人們的生活質量。服務可以提供便利、舒適、安全和可靠的體驗，使人們的生活更加美好。服務還可以滿足人們的心理需求，如安全感、歸屬感和自我實現(xiàn)感，幫助他們實現(xiàn)個人價值。服務業(yè)是現(xiàn)代經濟的重要組成部分，它能夠為社會創(chuàng)造就業(yè)機會、提高就業(yè)率和GDP。總之，服務的意義和價值在現(xiàn)代社會中變得越來越重要，我們應該重視服務，提高服務質量，為人們的生活和社會發(fā)展做出更大的貢獻。PARTTWOListeningListening1

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021.Wordsandexpressionsreservation預訂roomrate房費reserve預訂book預訂singleroom單人間lookforwardto期待available有空的，可獲得的arrival抵達Listentothedialogueonce,andchoosethemainideaofthedialogue

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02A.Thedialogueisaboutticketsbooking.B.Thedialogueisaboutroombooking.C.Thedialogueisabouttravelling.(1)WhatdoesMikeusuallydoonweekends?A.Hebuildsblockswithfriends.B.Heplaysbasketballwithclassmates.C.Heseesmovieswithhisbrother.(2)WhatdoesthemanwanttodowithMike?A.HewantstomeetMikeinthematch.B.HewantstoinviteMiketoalecture.C.HewantstoknowmoreaboutMike’shobbies.Listentothedialogueagainandchoosetherightchoiceofdetails

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02(1)WhattypeofroomdoesMr.Smithswanttobook?A.Asingleroom.B.Adoubleroom.C.Asuite.(2)Whatistheroomratepernight?A.300yuan.B.400yuan.C.500yuan.eatingpopcornListentothedialogueagainandfillintheblanks.

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02(1)Thenameoftheguestwhowantstomakeroomreservationis__________________.(2)Mr.Smithswantstoreservearoomfrom____________to_______________.(3)Histelephonenumberis__________________________.JohnSmithsApril8thApril12th080-2098-7612Listening1Text

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02(W:ReservationClerk;M:Guest)W:Goodmorning,RoseHotel.RoomReservation.MayIhelpyou?M:Yes,I’dliketoreserveasingleroomfromApril8thto12th.W:Onemoment,please.Yes,sir,wehavearoomavailable.M:What’stheroomratepernight?W:500yuan.Willthatbeallright?M:OK,thatwillbefine.W:MayIhaveyournameandtelephonenumber?M:Sure.MynameisJohnSmiths.J-o-h-nJohn,S-m-i-t-h-sSmiths.Andmytelephonenumberis080-2098-7612.W:Thankyou,Mr.Smiths.YouhavebookedasingleroomfromApr8thto12th,andyourtelephonenumberis080-2098-7612.Isthatcorrect?M:That’sright.Thankyou.W:It’smypleasure.Welookforwardtoyourarrival.Listening2

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021.Wordsandexpressionsflight航班headfor前往inform告知board上（船、飛機、公共汽車）alertsystem預警系統(tǒng)crew工作人員delay延誤handout分發(fā)dueto由于passenger乘客major嚴重的discount折扣storm暴風雨

Listentothedialogueonce,andchoosethemainideaofthedialogue

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02A.Thepassagedescribeshowtobookflighttickets.B.Thepassageisabouthowtorefundflighttickets.C.Thepassageistalkingaboutaflightdelay.(1)JohnisgoingtoenjoytheChristmasholidayinChina.()(2)TherearemanyactivitiesduringSpringFestivalinChina.()(3)JohnwillhaveareuniondinnerwithhisFriend’sfamily.()(4)Johndoesn’tlikeChinesetraditionalsnacks.()(5)John’sColleaguesenvyJohnverymuch.()ListentothepassageagainandjudgewhetherthesentencesareTrueorFalse

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02(1)TheauthorwasgoingtoflytoSydneyonFebruary20th.(

)

(2)Theauthordidn’tknowtherewouldbeaflightdelay.(

)

(3)Theauthorhadenoughtimetohaveamealbeforehegottotheairport.(

)(4)Theauthordidn’tcatchtheflightintime.(

)(5)Theauthorgotadiscountcardwhensheboardedtheflight.

(

)FFFTT(1)JohnisgoingtoenjoytheChristmasholidayinChina.()(2)TherearemanyactivitiesduringSpringFestivalinChina.()(3)JohnwillhaveareuniondinnerwithhisFriend’sfamily.()(4)Johndoesn’tlikeChinesetraditionalsnacks.()(5)John’sColleaguesenvyJohnverymuch.()3)Listentothepassageagainandfillintheblanks.

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02(1)Iwasgoingtotakethe_______from__________to__________.(2)Iwas__________byalertsystemthatthe________wouldbe__________.(3)AirCanadacrewatthegatehandedout___________________toeverypassengerofthisflight.flightSydneyTorontoinformedflightdelayedadiscountcardListening2Text

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02Ihaveexperiencedaflightdelaybefore.IwasgoingtotaketheflightfromSydneytoTorontoonFebruary20th.ThreehoursbeforeIlefthome,IwasinformedbyAirCanada'sSMSalertsystemthattheflightwouldbedelayedduetoamajorwinterstorm.SoIdecidedtohaveanicemealandacupofcoffeeinmyfavouriterestaurantbeforeIheadedfortheairport.WhenIfinallyboardedtheflight,IfoundtwoAirCanadacrewatthegatehandingoutcardstoeverypassengerofthisflight.ItisadiscountcardforthefutureAirCanadaFlighttravel.Tipsforlistening聽力技巧

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02學會語音相輔有了泛聽的基礎，我們要進一步考慮如何提升聽力的質量。連讀和停頓是我們需要著重提升的技巧。首先，英語的句速是由重音的間距決定的，有時在一拍時間內要連續(xù)發(fā)多個音，于是單詞與單詞之間就需要收尾相連，由前一個單詞的末尾音節(jié)與后一個單詞的起首音節(jié)相連，這就構成了連讀。其次，英語的節(jié)奏有一個顯著特點是需要停頓，這在我們的日常發(fā)音中常常被忽略，總以為一氣呵成的快速朗讀就是所謂的流利。事實并非如此，這不僅不符合日常的口頭表達方式，給聽者帶來理解上的困難，也影響了自己的聽力。因此要注意聽力內容中適當?shù)耐ｎD。PARTTHREEModelsentencesModelsentences

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031.I’dliketoreserveasingleroom.我想訂一間單人間。wouldliketodosth.表示說話者想要做某事。如：Iwouldliketoplayping-pong.我想要打乒乓球。2.What’stheroomratepernight?每晚房價多少？詢問價格可用what或者howmuch來提問。如：What’sthepriceofthisbook?=Howmuchisthisbook?這本書多少錢？Modelsentences

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033.MayIhaveyournameandtelephonenumber?您可以告訴我您的名字和電話號碼嗎？MayI+動詞原形，表示征求他人的建議?？隙ɑ卮穑篠ure./Certainly.否定回答：No,youmaynot.4.Welookforwardtoyourarrival.我們期待您的到來。lookforwardto期待，盼望。后接名詞或動詞ing形式。如：Welookforwardtoseeingyou.期待再會。Modelsentences

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035.IwasgoingtotaketheflightfromSydneytoToronto.我準備坐飛機從悉尼出發(fā)前往多倫多。was/weregoingtodo,woulddo為過去將來時，表示在過去某個時間點之前將要發(fā)生的事情。如：HesaidhewouldcomeherenextFriday.他說他下周星期五來這兒。Modelsentences

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036.IwasinformedbyAirCanada'sSMSalertsystemthattheflightwouldbedelayedduetoamajorwinterstorm.我收到加拿大航空預警系統(tǒng)通知，由于嚴重的暴風雪，我的航班將要延誤。informsb.that+句子，被動語態(tài)是sb.beinformedthat+句子，表示告知某人某事。如：Wearegladtoinformyouthatyourapplicationhasbeensuccessful.我們很高興地通知您，您的申請通過了。Modelsentences

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03dueto由于。表示原因的短語還有：becauseof,owingto,thanksto等。如：Thecoastroadisclosedduetobadweather.由于天氣惡劣，濱海公路暫時封閉。She'sbeenoffworkbecauseofsickness.她因病沒有上班。Owingtobadweather,theplanehadtochangeitscourse.由于天氣惡劣,飛機不得不更改航線。Thankstotheirhardwork,theYangtzeRiverisgettingclearer.由于他們的辛勤工作，長江變得越來越清澈。Modelsentences

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037.boardtheflight登機在日常生活中，上車、上船、上飛機等可以用以下英語短語表示。短語使用情境舉例geton可以表示上公交車、火車、飛機、船等交通工具。Iusuallygetonthebusatthisstop.我通常在這站上車。board常用于正式場合，表示坐上航班，列車等。Passengersarerequiredtoboardtheflightatgate12.乘客需要在12號入口登機。hopon/jumpin一種非正式的表達，常用于公交車、出租車等交通工具。Wecanhoponataxiandgettothehotelquickly.我們可以搭出租車快速到達酒店。CanIjumpinyourcar?我可以搭你的便車嗎？PARTFOUROralPracticesRelatedwordsandexpressions：

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04Picturedescription1Lookatthepicture,pleasedescribethepictureinsomesentences.Youmayusetherelatedwordsandexpressionswhichareprovidedbelow.Relatedwordsandexpressions：tourguide導游tourist游客location地點scenicspot景點holdtheflag舉旗destination目的地Picturedescription1

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04

Touristsareontheirtriptothescenicspot.Everyoneseemstoenjoythetrip.Someofthem(1)_________________(背包).Someofthem(2)________________________(戴太陽鏡和帽子).Agirlis(3)____________________(看地圖).Alittleboyistryingto(4)_____________________(吃雪糕).Thetourguideis(5)____________________(舉旗).Sheasksallthetouriststofollowupand(6)_______________________________________________(介紹景點的歷史和故事).Tourguidesshouldhaveknowledgeabouthistoryandcultureofthelocationandthecity.Theycanalsohelpus(7)___________________________(移動到下一個目的地)and8)______________(解決問題).

carrybagswearsunglassesandhatsreadingthemapeattheice-creamholdingtheflagintroducesthehistoryandstoriesofthescenicspotmovetothenextdestinationsolveproblemsRelatedwordsandexpressions：

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04Picturedescription2Lookatthissetofpictures,pleasedescribethepictureswithsomesentencesandsetamainideaforthem.Youmayusetherelatedwordsandexpressionswhichareprovidedbelow.Relatedwordsandexpressions：gate門口handover遞上lead帶領menu菜單takeorder點菜delicious美味的serveorder上菜

Picturedescription2

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04LastSundaywasmybirthday.I(1)________________________________________.Awaiter(2)_______________________atthegateoftherestaurant.Heaskedhowmanypeopletherewereinourpartyand(3)_____________.Afterwesatdown,awaitress(4)__________________and(5)__________________.Weorderedapasta,asteak,apieceofcakeandtwoglassesoforangejuice.Thewaitress(6)________________.(7)___________________________________.Themealwasdelicious,andweenjoyedit.Afterwefinished,thewaiterwishedmehappybirthdayand(8)______________.Itwasapleasantdiningexperience.invitedmyfriendLilytoarestaurantandhavedinnertogetherwelcomeduswithabigsmileledustothetablehandedoveramenupolitelytookorderforuspatientlyservedthefoodontimeThefoodlooksverybeautifulandtastesverydelicioussaidgoodbyetous

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041.智能化服務：智能客服、智能家居、智能醫(yī)療等領域的智能化服務將有望大量涌現(xiàn)并得到推廣應用。2.共享經濟：共享單車、共享汽車、共享辦公等新型服務的興起，標志著共享經濟企業(yè)已成為新型服務業(yè)的重要組成部分。3.個性化服務：電商平臺上的個性化推薦、定制化服務以及各種定制化產品服務是個性化服務的代表。4.綠色服務：隨著中國的空氣污染和環(huán)保意識的不斷提高，綠色服務的市場需求也將不斷擴大。例如，綠色物流、綠色餐飲等領域的綠色服務市場前景較為廣闊。。TheDevelopmentTrendoftheEmergingServiceIndustry新興服務業(yè)的發(fā)展趨勢Relatedwordsandexpressions：

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04SituationaldialogueScenario:JennyhadatriptoShanghaiandstayedinRoseHotel.RitawantstoknowJenny’shotelexperiencetodecidewhethershewillchoosethishotelifshetravelstoShanghai.Basedonthehotelguest’sfeedbackformcompletedbyJenny,pleasefinishtheconversationbetweenJennyandRita.Situationaldialogue

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04Basedonthefeedbackform,finishtheconversationbelow.R:Jenny,1.______________________________J:ThoughthereweresomanytouristsinShanghai,Ienjoyedmytrip.R:IplantotraveltoShanghainextweek,butIhaven’tdecidewhichhoteltostayin.2._______________________J:Sure.IstayedinRoseHotelduringmytripinShanghai.3.__________________________R:Canyoutellmemoreindetail?J:Well,4._______________________ThisisthethirdtimeIhavestayedinthishotel.SothestaffattheFrontDeskupgradedmetoabetterroomforfree.R:Wow,thatsoundsgreat!Whatelseimpressesyoumost?J:5.__________________________Icouldevenenjoyedlocalspecialtywithoutleavingthehotel.6._________________________________Youcanchooseanotherhotelifyoureallymindit.R:Thankyousomuchforyoursharing.ImaylearnmoreaboutotherhotelsbeforeImakemyfinaldecision.

A.Ithinkit’sanicehotelwithfairprice.B.Thefoodthereisreallydelicious!C.HowisyourtriptoShanghai?D.Thestaffsthereareveryfriendly.E.Canyougivemesomeadvice?F.Buttheamenities(便利設施)ofthehotelarealittlebitold.CEADBFFree-timeactivitiescanhelpustorelaxourmindandbody.Tohelpusbecomemoreactive,pleaseprepareaspeechon“MyFree-timeActivities”,whereyouwilltalkabouthowtheseactivitiesmakeourlifemoremeaningful.Usefulsentences：Iamdeeplyhonoredtosharewithyouthetopicofmyspeech.Therearealotofbenefitsfromfree-timeactivities.Free-timeactivitiesareimportantforbothphysicalandmentalhealth.Inmyfreetime,Ilike___________________Imeetmanyfriendswhohavethesamegoalwithmethroughthisactivity.Iencourageeveryonetoembraceyourfreetime,exploreyourinterests,andmakeeachmomentcount.

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04Speech

Servicecanbefoundineverycornerofourlife,suchasshopping,dininginrestaurants,travellingandsoon.Duetoservice,ourlifeisbecomingmoreandmoreconvenient.Pleaseprepareaspeechon“ServiceIhaveexperienced”,whereyouwilltalkabouttheserviceyouhaveexperienced.Opening:Greetingandmakeyourpoints.Body:Talkaboutyourexperiencewithaservice.Ending:Sharehowtheservicesmakeyourlifemoreconvenientandconcludethepointsagain.Free-timeactivitiescanhelpustorelaxourmindandbody.Tohelpusbecomemoreactive,pleaseprepareaspeechon“MyFree-timeActivities”,whereyouwilltalkabouthowtheseactivitiesmakeourlifemoremeaningful.Usefulsentences：Iamdeeplyhonoredtosharewithyouthetopicofmyspeech.Therearealotofbenefitsfromfree-timeactivities.Free-timeactivitiesareimportantforbothphysicalandmentalhealth.Inmyfreetime,Ilike___________________Imeetmanyfriendswhohavethesamegoalwithmethroughthisactivity.Iencourageeveryonetoembraceyourfreetime,exploreyourinterests,andmakeeachmomentcount.

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04Speech

Servicecanbefoundineverycornerofourlife,suchasshopping,eatinginrestaurants,travellingandsoon.Duetoservice,ourlifeisbecomingmoreandmoreconvenient.Pleaseprepareaspeechon“ServiceIhaveexperienced”,whereyouwilltalkabouttheserviceyouhaveexperienced.Usefulsentences：It’smygreathonortosharewithyouthetopicofmyspeech.Serviceplaysanimportantroleinourlife.Servicebringsusalotofbenefits.Oneday,I.......Thanksto....Wecancometoaconclusionthat...Free-timeactivitiescanhelpustorelaxourmindandbody.Tohelpusbecomemoreactive,pleaseprepareaspeechon“MyFree-timeActivities”,whereyouwilltalkabouthowtheseactivitiesmakeourlifemoremeaningful.Usefulsentences：Iamdeeplyhonoredtosharewithyouthetopicofmyspeech.Therearealotofbenefitsfromfree-timeactivities.Free-timeactivitiesareimportantforbothphysicalandmentalhealth.Inmyfreetime,Ilike___________________Imeetmanyfriendswhohavethesamegoalwithmethroughthisactivity.Iencourageeveryonetoembraceyourfreetime,exploreyourinterests,andmakeeachmomentcount.

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04Speech

LadiesandGentlemen,it’smygreathonortobeheretosharetheserviceIhaveexperienced.Serviceplaysanimportantroleinourlife.Itbringsalotofbenefitstous.IrememberedwhenIwasalittlegirl,Iwasn’tallowedtobringthemobilephonewithme.Ihadatripwithmyclassmates.Wewenttoathemeparktogether.ButIfoundIwaslostandcouldn’tfindmyclassmates.Iwasafraidandbegantocry.ThestaffinthethemeparknoticedthatIwascrying.HavingfiguredoutthereasonsIcried,theytookmetotheofficeroomoftheparkandhelpedmefindmyclassmatesthroughbroadcasting.Notlongafterthebroadcasting,Ifoundmyclassmates.Thankstotheserviceprovidedbytheparkstaff,myproblemscouldbesolvedinstantly.Sowecancometoaconclusionthatwecanbenefitfromservicealot.ExampleTipsforspeaking口語技巧Tipsforspeaking口語技巧

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02學會音變所謂音變，大多指的是以下情況：

1）/d/和/j/相鄰，會發(fā)成/d?/，如：wouldyou中的d和y相鄰，原本的發(fā)音分別是/d/和/j/，此時兩個音會發(fā)生音變，一起發(fā)作/d?/。

2）/t/和/j/相鄰，會發(fā)成/t?/，如：lastyear中的t和y相鄰，原本的發(fā)音分別是/t/和/j/，此時兩個音會發(fā)生音變，一起發(fā)作/t?/。

3）/s/和/j/相鄰，會發(fā)成/?/，如：thisyear中的s和y，原本的發(fā)音分別是/s/和/j/，此時兩個音都會發(fā)生音變，一起發(fā)作/?/。PARTFIVEPETSI模擬試卷I.圖片判斷

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0512Text:Jessibookedasingleroomatthehotel.Text:IamgoingtotraveltoAustralianextweek.I.圖片判斷

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0534Text:Ourcompanyhasmorethan10yearsofforeigntradeexperience.Text:I’dlikeacanoficedcoke.I.圖片判斷

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0556Text:MayIhaveyourpassport,please?Text:Wewillbringyouourskirtsintoday’slive-streaming.I.圖片判斷

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0578Text:Thebathroomisinatotalmess.Text:Thisismybusinesscard.Ifyouhaveanyquestions,pleasefeelfreetoask.I.圖片判斷

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05910Text:TherestaurantwillopenonDecember16th.Text:Ifyouplaceanordernow,wewillgiveyouabigdiscount:30%off.II.對話應答

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051.A.

Ourcompanywassetupin2009.B.

Iworkedasasecretaryinthecompany.C.

Ourbosstreatsuswell.2.A.

Yes,wedo.B.

Yes,Ilikeit.C.

I’vecontactedyourmanagerbefore.3.A.

Atablenearthewindow.B.

Aglassofwater,please.C.

Justtwo.4.A.

Teachstudentstolearn.B.

Cookfoodforguests.C.

Guidethetourists.5.A.

2000kilometers.B.

Theweatherishot.C.

3800yuanforeachperson.Text:Couldyougivemeabriefintroductiontoyourcompany?Text:Doyouhaveanappointmentwithourmanager?Text:WelcometoTianWaitianRestaurant.Howmanypeoplearethereinyourparty?Text:Whatdoesachefneedtodo?Text:HowmuchisthetourfromShenzhentoBeijing?II.對話應答

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056.A.

Areyoukidding?B.

That’simpossible.C.

I’llasksomebodytosendtherequiredgoodsrightaway.7.A.

I’minterestedinmobilephones.B.

Idon’tlikethecolor.C.

It’stooexpensive.8.A.

It’sOK.B.

It’swindy.C.

Gostraightandturnleft.9.A.

20kilometers.B.

300RMB.C.

Fourhours.10.A.

Bycar.B.

OnThursday.C.

Forsomeinformationabouttravel.Text:Excuseme.Icheckedin30minutesago.Thereisnosoaportoiletpaperinmyroom.Text:Canyoutellmewhatproductsyouareinterestedin?Text:Canyoushowmewherethemuseumis?Text:HowlongwillittaketheHigh-speedtraintoHangzhou?Text:WhendidMr.Greengotothetravelagency?III.對話理解

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051Whataretheydoing?

A.

Shopping.B.

Live-streaming.C.

Orderingfood.2.Whendidtheplaneleave?

A.

At8:50.B.

At9:10.C.

At8:20.Text:W:Goodmorning,mydearfriends,welcometomylivestudio.IamJill.ThisismypartnerPeter.

M:Thisisourfirstlivebroadcast.Wehavepreparedgreatdiscountsandwonderfulgiftsforyou.Text:W:TheflightforNewYorkleft10minutesago.

M:Nowit’s9:00.III.對話理解

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053.

Whataretheytalkingabout?

A.

Products.B.

TVs.C.

Fruits.4.Whatdoesthewomanprobablydo?

A.

Asecretary.B.

Ashopper.C.

Atourguide.Text:W:Tellmemoreaboutyourproducts.

M:Wearegoodatproducinghomefurniture,includingsofas,TVstands,andbookshelves.Text:M:Excuseme.IsMr.Blackintheoffice?

W:I’msorry.He’smakingalong-distancecallnow.Pleasewaitforafewminutes.III.對話理解