標(biāo)準(zhǔn)解讀
《GB/T 44591-2024 農(nóng)業(yè)社會(huì)化服務(wù) 社區(qū)生鮮店服務(wù)規(guī)范》這一國(guó)家標(biāo)準(zhǔn)，旨在為社區(qū)生鮮店提供一套全面的服務(wù)指南和操作標(biāo)準(zhǔn)。該文件覆蓋了從店鋪選址到售后服務(wù)的全流程管理要求，強(qiáng)調(diào)了食品安全、顧客滿(mǎn)意度以及可持續(xù)發(fā)展的重要性。
在選址方面，標(biāo)準(zhǔn)提出了基于人口密度、交通便利性等因素綜合考量的方法論，確保店鋪能夠滿(mǎn)足目標(biāo)客戶(hù)群體的需求。對(duì)于店面設(shè)計(jì)與布局，則有明確指示如何合理規(guī)劃商品展示區(qū)、收銀臺(tái)等區(qū)域的位置，以?xún)?yōu)化顧客購(gòu)物體驗(yàn)。
關(guān)于商品管理，《GB/T 44591-2024》規(guī)定了嚴(yán)格的進(jìn)貨渠道審核機(jī)制及產(chǎn)品質(zhì)量控制流程，包括但不限于供應(yīng)商資質(zhì)驗(yàn)證、定期抽樣檢測(cè)等措施，力求保障所售食品的安全可靠。同時(shí)，還對(duì)庫(kù)存管理和損耗率控制提出了具體要求，鼓勵(lì)采用信息化手段提高效率。
在客戶(hù)服務(wù)領(lǐng)域，本標(biāo)準(zhǔn)不僅涵蓋了基礎(chǔ)的禮貌待客原則，更進(jìn)一步細(xì)化到了投訴處理程序、會(huì)員制度建設(shè)等方面，提倡建立快速響應(yīng)機(jī)制來(lái)解決消費(fèi)者問(wèn)題，并通過(guò)積分獎(jiǎng)勵(lì)等方式增強(qiáng)用戶(hù)粘性。此外，還特別強(qiáng)調(diào)了環(huán)境保護(hù)意識(shí)，在日常運(yùn)營(yíng)中減少塑料袋使用、推廣可降解包裝材料等做法被列為推薦實(shí)踐之一。
如需獲取更多詳盡信息，請(qǐng)直接參考下方經(jīng)官方授權(quán)發(fā)布的權(quán)威標(biāo)準(zhǔn)文檔。
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GB/T 44591-2024農(nóng)業(yè)社會(huì)化服務(wù)社區(qū)生鮮店服務(wù)規(guī)范-免費(fèi)下載試讀頁(yè)文檔簡(jiǎn)介
ICS
03.100.20
CCS
A
10
中華人民共和國(guó)國(guó)家標(biāo)準(zhǔn)
GB/T44591—2024
農(nóng)業(yè)社會(huì)化服務(wù)社區(qū)生鮮店服務(wù)規(guī)范
Agriculturalservice—Specificationforcommunityfreshstoreservice
2024-09-29發(fā)布2025-01-01實(shí)施
國(guó)家市場(chǎng)監(jiān)督管理總局發(fā)布
國(guó)家標(biāo)準(zhǔn)化管理委員會(huì)
GB/T44591—2024
目次
前言
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Ⅲ
1
范圍
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1
2
規(guī)范性引用文件
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1
3
術(shù)語(yǔ)和定義
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1
4
基本要求
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1
4.1
服務(wù)便捷
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1
4.2
產(chǎn)品新鮮
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1
4.3
質(zhì)量安全
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1
5
服務(wù)場(chǎng)所
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2
5.1
店面要求
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2
5.2
設(shè)施設(shè)備
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2
6
管理制度
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2
7
人員要求
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2
8
服務(wù)過(guò)程
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2
8.1
采購(gòu)
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2
8.2
儲(chǔ)藏
······························································································
3
8.3
陳列
······························································································
3
8.4
初級(jí)加工
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3
8.5
銷(xiāo)售
······························································································
3
8.6
質(zhì)量控制
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3
9
評(píng)價(jià)與改進(jìn)
···························································································
3
10
證實(shí)方法
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4
10.1
服務(wù)場(chǎng)所
························································································
4
10.2
管理制度
························································································
4
10.3
人員要求
························································································
4
10.4
服務(wù)過(guò)程
························································································
4
10.5
評(píng)價(jià)與改進(jìn)
·····················································································
4
參考文獻(xiàn)
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5
Ⅰ
GB/T44591—2024
前言
本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)
定起草。
請(qǐng)注意本文件的某些內(nèi)容可能涉及專(zhuān)利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識(shí)別專(zhuān)利的責(zé)任。
本文件由全國(guó)農(nóng)業(yè)社會(huì)化服務(wù)標(biāo)準(zhǔn)化工作組（SAC/SWG23）提出并歸口。
本文件起草單位：中華全國(guó)供銷(xiāo)合作總社管理干部學(xué)院、中國(guó)標(biāo)準(zhǔn)化研究院、廣州市錢(qián)大媽農(nóng)產(chǎn)品
有限公司、浙江經(jīng)貿(mào)職業(yè)技術(shù)學(xué)院。
本文件主要起草人：林媛媛、黎少華、云振宇、馬曉蕾、楊旭、艾永梅、王真、沈鑫琪、朱文清、
朱文浩、林志榮、張偉、張西華。
Ⅲ
GB/T44591—2024
農(nóng)業(yè)社會(huì)化服務(wù)社區(qū)生鮮店服務(wù)規(guī)范
1范圍
本文件規(guī)定了社區(qū)生鮮店服務(wù)的基本要求、服務(wù)場(chǎng)所、管理制度、人員要求、服務(wù)過(guò)程、評(píng)價(jià)與改
進(jìn)的要求，描述了對(duì)應(yīng)的證實(shí)方法。
本文件適用于社區(qū)生鮮店運(yùn)營(yíng)、管理及評(píng)估。
2規(guī)范性引用文件
下列文件中的內(nèi)容通過(guò)文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文
件，僅該日期對(duì)應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用
于本文件。
GB5749生活飲用水衛(wèi)生標(biāo)準(zhǔn)
GB/T32950鮮活農(nóng)產(chǎn)品標(biāo)簽標(biāo)識(shí)
3術(shù)語(yǔ)和定義
下列術(shù)語(yǔ)和定義適用于本文件。
3.1
生鮮農(nóng)產(chǎn)品freshagriculturalproducts
通過(guò)種植、養(yǎng)殖、采集、捕撈等產(chǎn)生，未經(jīng)加工或經(jīng)初級(jí)加工，可食用的新鮮農(nóng)產(chǎn)品。
注：包括蔬菜（含食用菌）、水果、畜禽肉、水產(chǎn)品、鮮蛋等。
[來(lái)源：GB/T22502—2008,3.1,有修改]
3.2
社區(qū)生鮮店communityfreshstore
位于城鄉(xiāng)居民相對(duì)集中的居住區(qū)，以居民為主要服務(wù)對(duì)象，以經(jīng)營(yíng)生鮮農(nóng)產(chǎn)品為主，實(shí)施統(tǒng)一結(jié)算
并有店鋪零售的終端。
3.3
生鮮區(qū)域freshproductsregion
店鋪中對(duì)生鮮農(nóng)產(chǎn)品進(jìn)行初級(jí)加工、陳列、銷(xiāo)售的區(qū)域。
[來(lái)源：GB/T22502—2008,3.2,有修改]
4基本要求
4.1服務(wù)便捷
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