飯店情景英語（第二版）課件：Lesson 6 Paying The Bill 結賬

MajorContents餐飲部PayingTheBill結賬???Howtodocashierservice?I.Leading-inBACKNEXTHowtodocashierservice?Cashiershandlecashandcreditpayments,makechange,givereceiptsandaccountforallpaymentsacceptableaccordingtohotelbillingpolicies.Theytakecash,checksandotherformsofpaymentfromcustomers,explaincharges,andanswerroutinequestionsandcomplaints.Guestsusuallyliketosigntheirbillsaftertheyhaveconsumedintherestaurantsandbarsofthehotel.Theirnamesandroomcardswillbeaskedtobeshownastheiridentifications.I.Leading-inPREV.BACK結賬II.WorkingProcedureBACKNEXTII.WorkingProcedure1.準備賬單。在客人沒有叫結賬前，服務人員就應將賬單準備好，該分單的分清楚，并核定賬單項目。2.結賬。(1)用賬單夾把賬單從客人旁邊送上。Excuseme,Sir.Yourbillisready.Thetotalis....先生，打擾一下。您的賬單已準備好了。您的總花費是……。(2)如客人問及，解釋賬單項目。Thatisforthe....這是……的收費。I’llcheckitforyou.我給您核對一下。PREV.NEXTII.WorkingProcedure(3)明確結賬方式。Howwouldyouliketosettlethebill,Madam?Weaccept/take....您用什么方式結賬呢，女士？我們接受……。Areyoupayingbycreditcard?您是用信用卡結賬嗎?Wouldyouliketosignforthat?您要簽單嗎?Wouldyouliketoputthatonyourhotelbill?您是要掛賬嗎?PREV.NEXTII.WorkingProcedure(4)對于掛賬的本酒店的房客，在核定客人的護照及房卡后，請簽單消費的客人簽名并寫下房間號碼?，F(xiàn)金消費的客人需當面點清數(shù)目。Ineedyoursignatureandroomnumber,please.請簽名并寫下您的房間號碼。Wouldyoupleasesignhereandwritedownyourroomnumber?請在這里簽名并寫下您的房間號碼。It’s...inall,right?總共……,對嗎?PREV.NEXTII.WorkingProcedure3.找回零錢。用賬單夾把零錢及打上付款方式的底單交給客人，向客人致謝，并歡迎客人再次光臨。Here’syourchange,Sir.Thankyouforcoming.這是您的找零，先生。感謝光臨。Here’syourchange,Madam.Hopeyou’veenjoyedyourmeal.這是您的找零，女士。希望您用餐滿意。Thankyouforcoming.Wearelookingforwardtoseeingyouagain.感謝光臨。期待著再次見到您。PREV.BACK(W:WaiterG:Guest)G: Waiter,bill,please.W:Yes,I’llbewithyouinaminute.Here’syourbill,Sir.It’sfourhundredandeightyyuanaltogether.G: What’sthisfor?W:That’sforthewine.G: Isee.W:Wouldyouliketoputitonyourhotelbill?G: Yes,please.III.DialoguesBACKNEXTDialogue1SigningtheBillW:Yournameandroomnumber,please?G: BillJohnson,401.W:MayIhavealookatyourroomcard,Mr.Johnson?G: Sure.Hereitis.W:Thankyou,Mr.Johnson.Couldyousignhere,please?G: OK.W:Thankyou.Ihopeyouhaveenjoyedyourdinner.G: Yes.Ihave.Seeyou.III.DialoguesPREV.NEXTW:Wouldyouliketohavesomethingelse?G: No,thankyou.We’dliketohavethebillnow.W:Yes,Sir.Wouldyouliketosignforit?G: No.I’llpay.W:Howwouldyouliketopay?G:DoyouacceptUSdollars?W:Sorry.I’mafraidnot.G:OK.Letmesee.Howmuchisitinall?W:Hereisthebillandthetotalis680yuan.G:OK.I’vegotenoughtopayforitthen.W:That’sfine.Thankyou.III.DialoguesDialogue2PayingCash(W:WaitressG:Guest)PREV.NEXTG: Thecheck,please.W:Certainly,Sir.Hereitis.G: DoyouacceptMasterCard?W:Yes,Sir.Noproblem.G: Hereyouare.W:Thanks.Justamoment,please.Sorryforthedelay.Here’syourcreditcardandreceipt.Wouldyoupleasesignhere?G: Sure.W:Thankyouforcoming,Sir.Haveaniceday!III.DialoguesDialogue2PayingbyCreditCard(W:WaitressG:Guest)PREV.NEXT1.保持鎮(zhèn)靜。2.打電話至客人房中,婉轉地請求客人：“對不起,先生(女士)，剛才前臺在刷您的信用卡時出了點差錯，能否麻煩您至收銀處讓我把信用卡再刷一下嗎？”I’msorry,Sir/Madam.There’ssomemistakeinourjob.WouldyoupleasekindlycometotheCashier’s?IV.TipsforServiceBACKNEXT如何處理已列入“黑名單”的信用卡?3.等客人至前臺收銀處，接過信用卡，核實卡片上的有效期后，告之客人：“對不起，先生(女士)，信用卡公司已不同意您再繼續(xù)使用此卡?！盨orry,Sir/Madam.Yourcardhasbeenstoppedfrompaying./Youarenotallowedtousethiscardbythecreditcardcompany.4.請客人改用其他信用卡或以現(xiàn)金支付。Wouldyoupleasepaywithothercreditcardsorincash?IV.TipsforServicePREV.NEXTPREV.BACKV.Words&ExpressionsBACKNEXTcashiern.收銀員 accountfor解釋；說明billingpolicy收費政策 routineadj.日常的；例行的identificationn.身份證明 consumev.消費V.Words&ExpressionsPREV.BACKVI.Exercises1.Completethesentenceswiththegivenwordsinproperforms.BACKNEXTcometoenoughcancelerrordetailsseparateServicechargepersonalreceiptextra(1)Yourbillincludesa10%

.(2)I’mafraidwedon’taccept

checkshere.(3)Yourbill

48USdollars.(4)Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtotheregulationsofbank,itmustbe

.(5)MayIcheckthe

foryou,please?servicechargepersonalcomestocancelleddetailsVI.ExercisesPREV.NEXTcometoenoughcancelerrordetailsseparateServicechargepersonalreceiptextra(6)Iwillwriteouta

foryou.(7)Excuseme,Sir,butIdon’tthinkthatwillbe

.(8)Doyouwantthaton

checks?(9)We’llhavetochargeyou$10

.(10)Iamsorry,Sir.Therehasbeena/an

i