飯店情景英語(yǔ)（第二版）課件：Offering Help 提供幫助

MajorContents酒店基礎(chǔ)英語(yǔ)OfferingHelp提供幫助酒店基礎(chǔ)英語(yǔ)???1.Why?2.When&inwhichway?3.Inwhatmanners?4.How?I.Leading-inBACKNEXT酒店基礎(chǔ)英語(yǔ)1.Why?Whenguestsarriveinanewcountry,orevenanewhotel,theyareoftennotsureabouttheservicesthatareavailable.Somewillaskandsomewillnot.Somewouldratherwaittobeofferedhelp.I.Leading-inPREV.NEXT酒店基礎(chǔ)英語(yǔ)2. When&inwhichway?Itisimportanttobeabletoseewhenguestsneedhelp.Theymaylookpuzzled,orlost.Sometimestheymayapproachyou.Inallcases,guestsmustbemadetofeeltheyarewelcome.I.Leading-inPREV.NEXT酒店基礎(chǔ)英語(yǔ)3. Inwhatmanners?Whenyoudealwiththeguests,rememberto?lookatthem.?smile.?ensurethatyoulookwillingtohelp.?soundfriendlyandmakethemfeeltheyarewelcome.?showthemthatyoucare.I.Leading-inPREV.NEXT酒店基礎(chǔ)英語(yǔ)4. How?Whenofferinghelptothecustomers,

?tellthemwhatisavailable.

?describethingstothem.

?offeralternativestosuittheguest’sneeds.I.Leading-inPREV.BACK酒店基礎(chǔ)英語(yǔ)C:Goodmorning,Mr.andMrs.Smith.Howareyoutoday?G:Fine,thankyou.Wearediscussingwhattodointheafternoon.C:MayIsuggestthatyougototheswimmingpoolorplaytennis?We’vegotaniceindoorswimmingpoolandtenniscourt.

II.Dialogues1BACKNEXTGivingSuggestions(C:ClerkG:Guest)酒店基礎(chǔ)英語(yǔ)(C:Clerk

G:Guest)G:Ithinkwewillgoforaswim,thankyou.C:Notatall.Isthereanythingelsethatyouwouldliketoknow?G:Yes.Isitaheatedpool?C:Yes.Itisaheatedoneandveryniceindeed.G:Thankyou.Youhavebeenveryhelpful.C:It’smypleasure.II.Dialogues1PREV.NEXTGivingSuggestions酒店基礎(chǔ)英語(yǔ)(C:Clerk

G:Guest)C:Goodevening,Mr.White.Howwasyourday?G:Good,thankyou,butIfeelratherhungrynow.C:MayIrecommendsomewherefordinnertonight?G:Yes,that’sgood.C:TheWesternRestaurantonthesecondfloorservesallkindsofWesternfood.Youcangothereandhaveatry.G:Ishalltryit.Thankyouverymuch.C:You’remostwelcomeandIhopeyouwillenjoyyourmeal.II.Dialogues2PREV.NEXTRecommendingService酒店基礎(chǔ)英語(yǔ)(C:Clerk

G:Guest)C:Goodmorning,Mr.Wilson.MayIhelpyou?G:Yes,please.IwouldliketoknowwhereIcangetaquicksnack.C:Certainly.WehaveacoffeeshopprovidingWesternfoodandasnackbarprovidinglocalfood.Botharelocatedonthefirstfloor.G:Thankyou.I’llgoandhavealook.C:You’rewelcome,Sir.II.Dialogues3PREV.NEXTRecommendingService酒店基礎(chǔ)英語(yǔ)(C:Clerk

G:Guest)C:Goodmorning,Sir.MayIhelpyou?G:Yes,IwouldliketoknowwhatfacilitiesthereareintheHealthClub.C:Certainly.Wehaveagym,gamesroom,sauna,spalounge,tenniscourtandaswimmingpool.G:Thankyou.IthinkIshallgothererightaway.C:Youwillfindthemonthethirdfloor.G:Thankyouagain.C:You’rewelcome.II.Dialogues4PREV.NEXTIntroducingFacilities酒店基礎(chǔ)英語(yǔ)(C:Clerk

G:Guest)C:MayIhelpyou,Madam?G:Yes.I’mlookingfortheladies’.C:Itisjustaroundthecorner,onyourleft.G:Thankyou.C:Notatall.II.Dialogues5PREV.BACKShowingtheWay酒店基礎(chǔ)英語(yǔ)availableadj.可得到的,可用的approachv.向……走近ensurev.保證,擔(dān)保 customern.顧客alternativen.替換物;選擇對(duì)象 recommendv.推薦snackn.小吃;快餐 snackbar快餐店III.Words&ExpressionsBACKNEXT酒店基礎(chǔ)英語(yǔ)III.Words&Expressionsbelocated... 位于;在……位置 facilityn. 設(shè)施;設(shè)備healthclub 健身俱樂(lè)部 gymn. 健身房gamesroom 棋牌室 saunan. 桑拿spalounge 水療室 tenniscourt 網(wǎng)球場(chǎng)PREV.NEXT酒店基礎(chǔ)英語(yǔ)III.Words&Expressions1.MayIhelpyou,Sir/Madam?2.Pleaseletmehelpyou（carrythebag/showyoutheway/openthedoor）.3.Wouldyoulikemeto（helpyou/carrythatforyou/mailthoseforyou）?4.MayIsuggest...?5.MayIrecommend...?6.Isthereanythingelse(Icandoforyou/youwouldliketoknow)?PREV.BACK酒店基礎(chǔ)英語(yǔ)IV.Exercises1.Readthefollowingtypicalresponsesaccordingtothespecificsituations,thenworkinpairsasStudentAandStudentBtopractice.Theteachermayhelptosetpossiblesituationsinthehotel.StudentAactsastheguestandStudentBrespondswiththesuggestedexpressions.Studentsmaychangerolesandpartners.BACKNEXT(1)當(dāng)你能滿足客人的要求時(shí),要馬上行動(dòng):?

Certainly,Madam/Sir.Iwillgetitrightaway.(好的,女士/先生,我馬上拿給您。)?

Yes,Madam/Sir.Iwilltakecareofitatonce.(是的,女士/先生,我馬上幫您處理。)酒店基礎(chǔ)英語(yǔ)IV.Exercises(2)當(dāng)你對(duì)客人的詢問(wèn)不肯定時(shí):

?

Sorry,Iamnotsure.Ifyoucanwaitaminute,I’lltrytofindout.(對(duì)不起,我不太確定。如果您能等一會(huì)兒,我馬上去查找。)(3)當(dāng)你不能滿足客人的要求時(shí):

?

I’mafraiditisagainsthotelregulations.(恐怕這是違反酒店規(guī)定的。)?

I’msorry.Wearenotallowedtodothis.(對(duì)不起,我們不允許這樣做。)?

I’msorry.I’mafraidwedon’thave....Wouldyouliketotry...?(對(duì)不起,恐怕我們沒(méi)有……,您愿意嘗試一下……嗎?)PREV.NEXT酒店基礎(chǔ)英語(yǔ)IV.Exercises2.Whenyouareofferinghelp,youmaycomeacrosssuchtypicalsituations.Practiceinpairsandremembertherightwaystorespond.(1)Askingforpermission(請(qǐng)求許可)Examples:(C:ClerkG:Guest)C:MayIcleanyourroomnow?G:Yes,goahead.C:MayIturndownyourbed?G:I’dratheryoudoitlater.PREV.NEXT酒店基礎(chǔ)英語(yǔ)IV.Exercises☆Nowpracticeaskingpermissionforthefollowing:

?openthewindow.

?clearyourtable.

?takeyourorder.PREV.NEXT酒店基礎(chǔ)英語(yǔ)IV.Exercises(2)Answeringguests’requestsforsomething(回應(yīng)客人要求)。Examples:(C:ClerkG:Guest)G:CouldIhavesometoiletpaper(衛(wèi)生紙,手紙),

please?C:Yes.Certainly,Sir.G:CanIhaveanextrablanket(毛毯,毯子)?C:Certainly,Madam.G:CanIhavesomemorecoffee?C:Certainly,Sir.Onemoment,please.PREV.NEXT酒店基礎(chǔ)英語(yǔ)IV.Exercises☆Nowpracticeansweringguests’requestsforthefollowing:

?soap(肥皂).

?cleantowels.

?anothercup.

?ice.

?2morebottlesofwater.

?1morepairofslippers.

?anewspaper.

?shampoo(洗發(fā)液).PREV.NEXT酒店基礎(chǔ)英語(yǔ)IV.Exercises(3)Requestingtheguesttodosomething(請(qǐng)求客人做事)。