物業(yè)客戶服務(wù)管理-P roperty customer service managemen87課件講解

物業(yè)客戶服務(wù)管理Propertycustomerservicemanagement認(rèn)識客戶服務(wù)的含義Understandingthemeaningofcustomerservice客戶服務(wù)的含義

Themeaningofcustomerservice根據(jù)客戶本人的喜好使其獲得滿足Satisfycustomersbasedontheirpersonalpreferences使客戶繼續(xù)購買企業(yè)的產(chǎn)品或服務(wù)Enablecustomerstocontinuepurchasingthecompany'sproductsorservices觀點一（Viewpoint1）客戶服務(wù)的含義一方能夠向另一方提供的行為或績效（無形）Thebehaviororperformancethatonepartycanprovidetotheotherparty(intangible)只是一種技術(shù)或智力付出，服務(wù)不會產(chǎn)生物權(quán)Itisjustatechnologicalorintellectualinvestment,andservicesdonotgeneratepropertyrights觀點二（Viewpoint2）客戶服務(wù)的含義

Themeaningofcustomerservice客戶服務(wù)的含義是企業(yè)與客戶之間的互動Itistheinteractionbetweenenterprisesandcustomers是衡量企業(yè)績效水平的一個標(biāo)準(zhǔn)Itisastandardformeasuringtheperformancelevelofenterprises以低廉方法給供應(yīng)鏈提供重大的增值利益Providesignificantvalue-addedbenefitstothesupplychainthroughaffordablemethods觀點三（Viewpoint3）客戶服務(wù)的含義

Themeaningofcustomerservice客戶服務(wù)的含義適當(dāng)?shù)臅r間和地點Appropriatetimeandplace適當(dāng)?shù)姆绞胶蛢r格Appropriatemethodsandprices適當(dāng)?shù)漠a(chǎn)品或服務(wù)Appropriateproductsorservices滿足客戶合理需求Meetingreasonablecustomerneeds企業(yè)和客戶的價值都得到提升Thevalueofboththeenterpriseandthecustomerhasbeenenhanced客戶服務(wù)的含義

Themeaningofcustomerservice客戶服務(wù)的含義客戶需求客戶滿意提供所需服務(wù)CustomerDemandCustomersatisfactionProvidetherequiredservices客戶服務(wù)的含義

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