《跨境電商客戶(hù)關(guān)系管理》課件-售中客服準(zhǔn)備工作 學(xué)習(xí)處理費(fèi)用問(wèn)題咨詢(xún)回復(fù)

學(xué)習(xí)處理費(fèi)用問(wèn)題咨詢(xún)回復(fù)跨境電商客戶(hù)關(guān)系管理情景描述任務(wù)導(dǎo)入知識(shí)點(diǎn)講解總結(jié)任務(wù)操作目錄李曉在企業(yè)郵箱收到一封郵件。情景描述郵件的主要內(nèi)容是客戶(hù)對(duì)的咨詢(xún)。學(xué)習(xí)售前跨境客服的技巧。小組討論：跨境客服是和顧客直接接觸的崗位，跨境客服需要掌握哪些費(fèi)用相關(guān)問(wèn)題的回復(fù)技巧呢？任務(wù)導(dǎo)入任務(wù)操作跨境客服應(yīng)該掌握以下費(fèi)用回復(fù)問(wèn)題：一、客戶(hù)詢(xún)問(wèn)關(guān)稅問(wèn)題的回復(fù)二、合并支付及修改價(jià)格操作的回復(fù)三、提醒買(mǎi)家盡快付款的回復(fù)四、商品熱銷(xiāo)，催促買(mǎi)家盡快付款的回復(fù)客戶(hù)詢(xún)問(wèn)關(guān)稅問(wèn)題的回復(fù)知識(shí)點(diǎn)講解知識(shí)點(diǎn)講解Dear

friend,Thankyouforyour

inquiry.Iunderstandthatyouareworriedaboutextracostforthis

item.Basedonpastexperience,importtaxesfallsintotwo

situations.First,itdidnotinvolveanypossibleextracostforthisitematlowerpriceinmost

countries.Second,insomespecialcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmallvalue.Astospecificrates,pleaseconsultyourlocalcustoms

office.Iappreciateforyourunderstanding!Bestwishes,XXX合并支付及修改價(jià)格操作的回復(fù)知識(shí)點(diǎn)講解知識(shí)點(diǎn)講解Dear

friend，Ifyouwouldliketoplaceoneorderformanyitems,pleasefirstclick"addtocart",then“buynow”,andcheckyouraddressandorderdetailscarefullybeforeclicking“submit”.Afterthat,pleaseinformme,andIwillcutdownthepricetoUS$XX.Youcanrefreshthepagetocontinueyour

payment.Thankyou.Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.Best

Regards,XXX提醒買(mǎi)家盡快付款的回復(fù)知識(shí)點(diǎn)講解知識(shí)點(diǎn)講解Dear

Anderson,Weappreciatedyourpurchasefromourstore.However,wenoticethatyouhaven’tmadethepaymentyet.ThisisafriendlyremindertoyoutocompletethepaymenttransactionASAP.Instantpaymentsareveryimportant.Theearlieryoupay,thesooneryouwillgetthe

item.Ifyouhaveanyproblemsonpayment,pleaseletus

know.Lookingforwardtoyour

reply.Best

wishes,XXX商品熱銷(xiāo)，催促買(mǎi)家盡快付款的回復(fù)知識(shí)點(diǎn)講解知識(shí)點(diǎn)講解Dear

Helen,Weappreciateyourorderfromus.Youhavechosenoneofthebest-sellingproductsinourstore.Itisverypopularforitsgoodqualityandcompetitiveprice.Rightnow,weonlyhaveXXlotsoftheXcolorsleft.Wewouldliketoinformyouthatthisproducthasahighriskofsellingout

soon.Wenoticedthatyouhadn’tfinishedthepaymentprocessfortheorder.We’dliketoofferyoua10%discountonyourorder,ifyoupurchasenow,toensurethattheproductdoesn’tsellout.Wewillshipyourorderwithin24hoursonceyourpaymentis