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商務交際英語(1)期末復習題單選題1.(單選題,2分)_________iswritten,sent,andreceivedonacomputer.A.E-mailB.MemosC.letterD.report答案:A2.(單選題,2分)Whichofthefollowingwouldbethebestbeginningforanacknowledgment?A.Thankyouforyourorder.Yourbusinessissincerelyappreciated.B.HereatABCCompany,wesincerelyappreciateyourbusiness.C.Yourlettercametometoday.D.Ireceivedyourorderfor15speakersets.答案:D3.(單選題,2分)Akeytoreceivinghonestfeedbackis_________.A.theattitudeofthereceiverB.themessage'senvironmentC.thesender'sattitudeD.effectivelistening答案:C4.(單選題,2分)TheMcNittyCompany’srecipeforitsChunkyChoco-ChipCookiesisanexampleofa_________.A.tradesecretB.confidentialityC.informationD.secret答案:A5.(單選題,2分)Astereotypeisnotenoughforyoutounderstand__________.A.onecountryB.onegroupC.onepersonD.oneteam答案:C6.(單選題,2分)Youcanlearnaboutculturaldifferencesby__________.A.readingbooksB.travelingabroadC.seeingamovieD.A,BandC答案:D7.(單選題,2分)Ifverbalandnon-verbalsymbolsinthesender’smessageconflict,receiversgenerally________.A.believethenon-verbalsymbolsovertheverbalsymbolsB.believetheverbalsymbolsoverthenon-verbalsymbolsC.don’tknowwhichtobelieveD.believeboththeverbalandnon-verbalsymbols答案:A8.(單選題,2分)Whichofthefollowingstatementsaboutbodylanguageistrue?A.PeoplefromdifferentculturesinterpretbodylanguageindifferentwaysB.Basicbodylanguageisuniversal;itmeansthesametoallpeopleC.Facialexpressionsareuniversal,butgesturesarelessso.D.Friendlybodylanguageisallthesame;unfriendlyorthreateninggesturesvary答案:A9.(單選題,2分)Whichofthefollowingletterpartsisoptional?A.datelineB.subjectlineC.writer'snameD.salutation答案:B10.(單選題,2分)___________istheresponseofareceivertoamessage.A.FeedbackB.ChannelC.CommunicationD.Process答案:A(單選題,2分)What

is

NOT

included

in

the

purpose

of

communication?A.To

establish

goodwill.B.To

build

self-esteem.C.To

obtain

information.D.To

practice

using

language

accurately.答案:D(單選題,2分)(單選題)Whichofthefollowingisapreliminarypartofaformalreport?A.bibliographyB.titlepageC.bothAandBD.neitherAnorB答案:B(單選題,2分)Tocommunicateeffectively,thesendermust________.A.useaudienceanalysis,examinethemessage’senvironment,encourageandinterpretfeedbackB.useaudienceanalysis,readandlisteneffectivelyC.useaudienceanalysisandovercomeexternalandinternalbarrierstocommunicateD.speakandwriteclearly,anduseproperequipment答案:C(單選題,2分)(單選題)Anobstacletothecommunicationprocessiscalled_____________.A.internalbarrierB.externalbarrierC.communicationbarrierD.barrier答案:C(單選題,2分)Whenamessagehasbothgoodnewsandbadnews,the___________ordershouldbeused.A.directB.direct-indirectC.indirectD.undirect答案:B判斷題1.(判斷題,2分)Tosendmessages,wereadorlisten;toreceivemessage,wespeakandwrite.答案:錯2.(判斷題,2分)Makingforeignfriendscan'thelpyouunderstanddifferentcultures.答案:錯3.(判斷題,2分)Proofreadingthehard-copy,evenafterproofingonscreen,ensurestheaccuracyofadocument.答案:對4.(判斷題,2分)Toovercomediversityintheworkplace,thebestplanistooverlookdifference.答案:錯5.(判斷題,2分)Asmileisuniversalandmeansthesameinanyculture.答案:錯6.(判斷題,2分)Alettercontainsbothverbalandnonverbalsymbols.答案:對7.(判斷題,2分)Inplanninganagenda,donotconsidernewbusinessatthistime.答案:錯8.(判斷題,2分)Amemoheadingisalwaysincapitallettersonplainstationery.答案:錯9.(判斷題,2分)Inadirectorder,themainideashouldbeplacedfirst.答案:對10.(判斷題,2分)Hardcopyisanothertermforelectronicallysentmail.答案:錯11.(判斷題,2分)Culturaldifferencecanbecommunicationbarriers.答案:對12.(判斷題,2分)Mostbusinessreportsarewritteninformalreportformat.答案:錯13.(判斷題,2分)Usingonlyshort,simplesentencesisbestforbusinessmessages.答案:錯14.(判斷題,2分)Whenconversingwithacoworker,thedistancebetweenthetwoofyousendsanonverbalmessage.答案:對15.(判斷題,2分)Understandingpeopleinstereotypeishelpfultoeffectivecommunication.答案:錯閱讀理解Passage1Globalizationistheprocesswhichhelpsthedevelopmentofglobalmarkets.Ifwewanttomakeaglobalstrategy,wemustconsidertheimpactsofglobalizationonparticularindustriesandcompanies.Theworldisshrinking.Successintheneweconomicorderneedsmorethananationaloreveninternationalperspective.Italsoneedsaglobalstrategytellinguswhatishappeningaroundtheworld.Beinginternationalisnotthesameasbeingglobal.Aglobalcompanyisonethathasaviewoftheglobalmarket,wherethecompanycannotonlymaximizetheopportunitiesbutalsotominimizethethreats.Ifyouthinkglobalizationappliesonlytolarge-sizedcompanies,thinkagain.Thenyouwillrealizethatthisisalsoimportantforsmallandmedium-sizedmanufacturersandserviceagencies.Bylookingatyourbusinessinaglobalperspective,youwillgainadvantagesthathelpyoutooverpassyourcompetitors.(1)(單選題)Whatshouldwedotohelpformaglobalstrategy?Weshould_________.A.neglecttheimpactsofglobalizationonindustriesandcompanies.B.focusonhowglobalizationappliestolarge-sizedcompanies.C.considertheinfluencesthatglobalizationhasonindustriesandcompanies.答案:C(2)(單選題)'Theworldisshrinking'meanstheworld_____________.A.isgettingbiggerB.isgettingsmallerC.doesn'tchangeatall答案:B(3)(單選題)WhichofthefollowingstatementsisCORRECTbasedonthispassage?A.Aglobalstrategyisneededtoanalyzetheinternationalsituation.B.Beinginternationalisbeingglobal.C.Aglobalcompanycanalwayshavemoreopportunitiesthananon-globalcompany.答案:C(4)(單選題)Itisnecessarytothinkgloballyin_________.A.large-sizedcompaniesB.medium-sizedcompaniesC.bothAandB答案:C(5)(單選題)Accordingtothepassage,howcanyoubeatyourcompetitors?A.Byinvestingmoreonresearchanddevelopment.B.Byoperatingyourcompanywithaglobalstrategy.C.Byexpandingtherangeofyourproducts.答案:BPassage2.Thepeoplethatanorganizationemploysareprobablyitsgreatestresource.Thatiswhythemanagementofpersonnelshouldbeconstantlyreviewedandimproved.Basedontheorganization'sgeneralpolicyandstrategy,surveysshouldbecarriedouttoassesswhetherornotstaffaresatisfiedwiththeirjobs.Actionsthenshouldbetakentomakesurethatstaffdohavejobsatisfaction.First,itisessentialtorecruittherightpersonforthejob.People'sskillsshouldbeclassifiedandmatchedtotheorganization'srequirements.Second,it'salsoimportanttodeveloppeople'sskillsbytraining,notjustatthestartoftheirjob,butthroughouttheir-career.Trainingplansshouldbeestablishedandtrainingshouldbereviewedconstantly.Third,developingpeoplethroughteamworkisveryimportant.Staffshouldfeelthattheyareworkingtogetherandnotbythemselves.Lastbutnotleast,peopleshouldnotnecessarilystayinthesamejobsthroughouttheircareer.Theyshouldbeemployedinthejobwheretheyaremost·effective.Developingtheircareersisimportant.(1)(單選題)Whatisthearticlemainlytalkingabout?A.Managementofpersonnel.B.Importanceofhumanresource.C.Personneltraining.答案:A(2)(單選題)Surveysshouldbecarriedoutinaccordancewith__________.A.theorganization'sgeneralpolicyandstrategyB.staff'sjobsatisfactionC.people'sskills答案:A(3)(單選題)Howmanykindsofactionsshouldbetakentomeetstaff'sjobsatisfaction?A.Three.B.Four.C.Five.答案:B(4)(單選題)Accordingtothepassage,whichofthefollowingstatementsisNOTtrue?A.Anemployeeshouldbeassignedtothepositionthatcanfullyexerthisskills.B.Personneltrainingatthestartofthejobismoreimportantthanthatinthelaterperiod.C.Aneffectiveworkteamisveryimportant.答案:B(5)(單選題)Peoplestayinthesamejobsthroughouttheircareer.A.mustn'tB.oughttoC.shouldn't答案:CPassage3Forthefirsttime,Shanghaihasofficiallyputforwardtheconceptof“gray-collarworkers,”whichreferstotechnicianswithahigh-levelofcreativityandprofessionalskills,inordertoencouragemoreyoungpeopletotakeuptheseneglectedpositions.Twenty-fiveoccupationswith15,000jobpositions—suchasdigital-controlledmachineoperatorandfashiondesigner—areincludedinthefirstbatchof“graycollar”,mainlyinthedigitalmanufacturingindustry,accordingtotheShanghaiLaborandSocialSecurityBureau.Unlikeeitherwhitecollarslikemanagementprofessionalsorblue-collaroperationworkers,graycollarisanewclassofworkerswithahigheducationalbackgroundandstrongpracticingability,officialssaid.Itisadistinctgroupandnotatransitoryclassbetweenthewhiteandblue,officialsstressed.“TheconceptwasputforwardinaccordancewithShanghai’spositionstheworld’scenterofdigitalmanufacturing,aswellastohelpsolveunemploymentamonglocals,especiallyyouth,”saidZhuJunyi,thebureaudirector.AccordingtoZhu,some40percentoftheunemployedinthecityareyoungpeoplewhofailedtofindasteadyjobaftertheirgraduation,whichisthesecondbiggestjoblessgroupaftermiddle-agedlaid-offworkers.Thoughtheincreasingnumberoflocaluniversitygraduatesfacesgreatjobpressure,manyposts,especiallythoseforskilledtechnicians,arestillvacant.“Mostuniversitygraduateshopetobecomewhitecollarworkersaftergraduation,whichmeansthereisabigcrowdformanagementpositions.Butdemandforgraycollarpositionsismuchlargerthanthecurrentsupply.”Zhusaid.Inthisregard,theShanghaiCareerTrainingandGuidanceCenterwilllaunchaseriesofprofessionaltrainingcoursesforlocalswhowillbecomegraycollars.(1)(單選題)“Gray-collarworkers”refertotechnicianswithallofthefollowingqualitiesexcept:A.high-levelofcreativityB.higheducationalbackgroundC.topmanagementability答案:C(2)(單選題)ChiefExecutiveDirector(CEO)canbea_______job.A.gray-collarB.white-collarC.blue-collar答案:B(3)(單選題)Theverytopunemploymentgroupofpeopleis_________.A.youngpeopleaftertheirgraduationB.peoplewhoareabouttogetretiredC.middle-agedlaid-offworkers答案:C(4)(單選題)Forwhichgroupofpeoplethedemandismorethanitssupply.A.gray-collarB.white-collarC.blue-collar答案:A(5)(單選題)Theword”vacant”inthisarticlemeans________.A.emptyB.unfilledC.full答案:BPassage4(閱讀理解)PeterChangisanemployeeoftheU.S.DepartmentofAgricultureinthenorthernsectionoftheSanJoaquinValleyinCalifornia一oneofthemostproductiveagriculturalareasintheworld.Recently,Peterwaspromotedtothepositionofagriculturalloanclerk.Inhisnewposition,hehasmanyreportstoread-reportsfromfarmerswhoareapplyingforloans;statusreportsfromfarmerswhohavereceivedloans;andreportsfromhisemployer,thefederalgovernment,onnewloanprograms.Afterreadingsomanyreports,Peterwonders,"Whyarereportssodifferent?"Somearelong,someareshort.Somearesimple,somearecomplex.Someareeasytoread,somearedifficulttoread.Somearecoherent,somearenot.Somemakerecommendations,somedonot

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