2024-2025學(xué)年高中英語Unit23ConflictPeriodSevenWriting-投訴信學(xué)案含解析北師大版選修8

PAGEUnit23ConflictPeriodSevenWriting——投訴信本單元的寫作任務(wù)是寫一封投訴信，投訴信也叫埋怨信。一般是指當自己的正常生活受到騷擾、自己的利益受到侵害或當社會行為有失規(guī)范時，用來表達不滿心情和提出指責的信件。全部的投訴信都有一個共同點，就是最終是要收信人解決問題，所以須要提出解決方案。寫作時應(yīng)當留意假如題目中沒有給出解決方案，那么就要依據(jù)投訴內(nèi)容中的不滿提出自己的解決方案。詳細寫作步驟如下：首段：表明來信所要投訴的問題，盡可能做到客觀禮貌，給讀者留下好印象，應(yīng)當記住讀信人不肯定就是錯誤的責任人，他的合作對事情的最終解決有著特別重要的作用。主體段落：寫明投訴的緣由并表示缺憾，實事求是地闡述問題發(fā)生的經(jīng)過并指出問題引起的后果?？梢哉f詳細的理由，也可以說問題的詳細體現(xiàn)方式。結(jié)尾段：提出指責及處理的看法或敦促對方實行措施或者提出所希望的賠償以及補救方式。這段應(yīng)體現(xiàn)書信的禮貌原則，可以用類似“假如您能……，我將特別感謝”這樣的表達方式。還要留意做到公允、公正。留意：投訴信應(yīng)重點表明投訴的緣由，敘事應(yīng)客觀、精確、簡潔，切忌夸大其詞。最終提出的解決方法應(yīng)切實可行。在表達自己的不滿時，語言要把握分寸，不失風度。同時，在描述問題時盡量采納被動句式，使描述更加客觀、合理。[常用句式]1．開宗明義，引出話題I'mwritingtoyouabout...whichIboughtfrom...Herearethecopiesoftheguaranteeandthereceipt.Iamwritingtopointoutsomeproblemswith...2．說明產(chǎn)品的問題Inyouradvertisement,youclaimthat...However,thefirsttimeIwent.../However,afteronlyonewash,thecolorhadfaded.Therearesomeproblemsthatexistin...WhatIwanttosayisthatthereissomethingwrongwith...IwassodisappointedwhenIknew...3．第一次索賠的遭受WhenItook...backtotheshop,theassistantsaid...Shewasnotpolitetome./Shebehavedinbadmanners.4．明確地提出你的要求Iwouldlikeyoutorefundmymoney.UnlessIreceiveasatisfactoryreplyIwill...Ifyoucan't...Iwill...Takingintoaccountallthefactorsabove,Irequestthat...Irequestthatyoushouldtakeeffectivemeasurestodealwiththeproblems.5．結(jié)束語Ilookforwardtohearingfromyou./I'mwaitingforyourreply.Ifyoucan'tdealwiththeproblem,Iwillgotocourt/gototheConsumers'Association/takelegalaction...假設(shè)你叫李華，和父母乘英國某航空公司的航班ZF2730從上海到英國倫敦去看球賽，但是本該16點到達倫敦的飛機無故延遲了兩個小時，導(dǎo)致你們錯過了19點的競賽。請你就此給該航空公司的上層寫一封投訴信。詞數(shù)：100左右。開頭和結(jié)尾已給出，不計入總詞數(shù)。DearsirorMadam，________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours，LiHua審題謀篇1．明確體裁話題：投訴信，投訴服務(wù)質(zhì)量；2．確定時態(tài)人稱：一般過去時；第一和其次人稱為主；3．布局文章架構(gòu)：首段：點明問題；中段：闡述經(jīng)過；尾段：訴求。用詞造句1．表達我對……的不滿expressmydissatisfactionwith...2．預(yù)訂……的票booktheticketsfor...3．預(yù)定到達……bescheduledtoarriveat...4．原來有足夠的時間做某事wouldhaveenoughtimetodosth.5．把某人從……送到……transportsb.from...to...6．真誠地希望……sincerelyhopethat...7．給我們一個好的理由……giveusagoodreasonfor...8．努力做某事make_an_effort_to_do_sth.9．我寫此信是為了表達對8月18日從上海飛往倫敦的ZF2730航班延誤的不滿。Iamwritingtoexpress_my_dissatisfaction_with_the_delay_offlightZF2730onAugust18thfromShanghaitoLondon.10．我們已經(jīng)預(yù)訂了足球賽的票。Wehadalreadybooked_the_tickets_forthefootballmatch.11．那意味著我們會有足夠的時間從機場趕到體育館。Thatmeantwewouldhave_enough_time_to_transport_ourselves_fromtheairporttothestadium.12．這使我們錯過了競賽。Thismadeusmiss_the_match.連句成篇DearSirorMadam，I_am_writing_to_express_my_dissatisfaction_with_the_delay_of_flight_ZF2730_on_August_18th_from_Shanghai_to_London.I_hoped_to_watch_a_football_match_in_London_with_my_parents._We_had_already_booked_the_tickets_for_the_football_match._I_thought_our_plan_was_excellent,_for_the_flight_was_scheduled_to_arrive_at_the_airport_in_London_at_16：00_and_the_match_would_begin_at_19：00,_which_meant_we_would_have_enough_time_to_transport_ourselves_from_the_airport_to_the_stadium._However,_the_plane_was_delayed_by_two_hours,_which_made_us_miss_th