《城市軌道交通票務(wù)工作》課件-項(xiàng)目一 認(rèn)知票務(wù)管理體系 課程思政：愛崗敬業(yè)-城市軌道交通車站站務(wù)人員崗位奉獻(xiàn)-v1

愛崗敬業(yè)——城市軌道交通車站站務(wù)人員崗位奉獻(xiàn)LoveMyJobandHavetheProfessionalDedication——TheStationStaff’sWorkingSpiritofUrbanRailTransitStations付云主講教師愛崗敬業(yè)——城市軌道交通車站站務(wù)人員崗位奉獻(xiàn)LoveMyJobandHavetheProfessionalDedication——TheStationStaff’sWorkingSpiritofUrbanRailTransitStations職業(yè)道德Anobleprofessionalethics基本素質(zhì)Abasicquality責(zé)任擔(dān)當(dāng)Akindofdutyandresponsibility張翊華主講教師ZhangYihuaTeacher課程導(dǎo)入Courseimport出行安全保駕護(hù)航Ensurethenormaltravellingofpassengers.提供優(yōu)質(zhì)服務(wù)Doagoodjobofservice.乘客Passengers課程導(dǎo)入Courseimport到達(dá)目的地Arriveatthedestinations.安全safely準(zhǔn)點(diǎn)ontime舒適comfortably快捷quickly1號(hào)線2號(hào)線優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowuJiangChaowuNanningRailTransitofGuangxiWorkhardandwillingtotakeonresponsibilities優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowu全國最美公交司機(jī)TheMostBeautifulBusDriverofChina全國五一勞動(dòng)獎(jiǎng)?wù)翹ationalLaborMedal廣西勞動(dòng)模范GuangxiModelWorker優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowu廣西五一勞動(dòng)獎(jiǎng)?wù)翯uangxiLaborMedal全國五一勞動(dòng)獎(jiǎng)?wù)翹ationalLaborMedal廣西勞動(dòng)模范GuangxiModelWorker全國最美公交司機(jī)TheMostBeautifulBusDriverofChina優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowu第三排左五為蔣超鵡ThefifthfromtheleftinthethirdrowisJiangChaoyu.蔣超鵡與輔導(dǎo)員的合影AgroupphotoofJiangChaoyuandthecounselorA2008graduateofLiuzhouTransportationVocationalandTechnicalCollege(NowLiuzhouRailwayVocationalandTechnicalCollege)2008年，從柳州運(yùn)輸職院（現(xiàn)柳州鐵道職業(yè)技術(shù)學(xué)院）畢業(yè)WorkedinGuangzhouMetroGroupCo.,Ltd.asanelectricbusdriverandinstructordriver.進(jìn)入廣州地鐵集團(tuán)有限公司工作，先后擔(dān)任過電客車司機(jī)指導(dǎo)司機(jī)等崗位優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowu安全駕駛Safedriving乘務(wù)業(yè)務(wù)Crewbusiness7years,drivemorethan1,800timessafely；drivemorethan230,000kilometerswithoutanyliabilityaccidents；preventmorethan160safetyaccidentsofvariouskinds；7年間安全行車超1800趟行駛23萬多公里無任何責(zé)任事故防止各類安全事故160多起優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowuIn2015,ResolutelygaveupthepreferentialtreatmentofGuangzhouMetro；JoinedLine1ofNanningMetro（underconstruction）；Plungedintotheconstructionsite；Carefullyeliminatedvarioussafetyhazards.2015年，毅然放棄廣州地鐵的優(yōu)厚待遇加入了南寧地鐵1號(hào)線乘務(wù)籌備隊(duì)伍，一頭扎進(jìn)了工地里認(rèn)真檢查消除施工中的各種安全隱患。優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowuOnthe32.1-kilometersteeltrackandmorethan50linesofcardepots；Checkedfootbyfoot；全線32.1公里的鋼軌和50多條車輛段內(nèi)線用腳“一尺一尺”丈量。Foundmorethan40hiddendangers（affectthesafedriving）；CompletelyeliminatedthedangersbeforethetrialoperationofLine1；共發(fā)現(xiàn)40多個(gè)影響安全行車的隱患，并在開通試運(yùn)營前，徹底整改排除。優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowuInSeptember，2015,JiangChaowuandhisteamofthecarcenterreceivedthetaskofcompilingtheoperationproceduresforsubwaydrivers.2015年9月，蔣超鵡及其車輛中心的乘務(wù)團(tuán)隊(duì)接到了負(fù)責(zé)編制地鐵司機(jī)出乘作業(yè)流程的任務(wù)。作業(yè)流程規(guī)范Thestandardoperationproceduresofsubwaydrivers.一片空白Inablank編寫難度大Beverydifficulttocompileprocedures.優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowu從南寧的實(shí)際情況出發(fā)TheactualsituationinNanning結(jié)合工作時(shí)積累的相關(guān)經(jīng)驗(yàn)Experience查閱其他城市地鐵資料CheckedtheinformationofotherMetros.向前輩請教，與同事探討Consulttheseniorsanddiscusswithcolleagues.優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowu《客車司機(jī)手冊》PassengerCarDriverManual《乘務(wù)安全應(yīng)急處置手冊》CrewSafetyEmergencyDisposalManual5processspecifications5本流程規(guī)范200safedrivingwarnings制定200余條安全行車警示Thousandsofoperationprocedures上千條操作流程填補(bǔ)了南寧市在地鐵司機(jī)作業(yè)流程領(lǐng)域的空白。Filltheblanksinsubwaydriver’soperationproceduresofNanning.優(yōu)秀地鐵員工——蔣超鵡Excellentsubwayemployee——JiangChaowu“干一行、愛一行、專一行”Doaprofession,lovetheprofession,andbedevotedtotheprofession.踏實(shí)的行動(dòng)Thedown-to-earthactions過硬的技能Theexcellentskills1號(hào)線2號(hào)線優(yōu)秀地鐵員工——姚婕Excellentsubwayemployee——YaoJie優(yōu)秀地鐵員工——姚婕Excellentsubwayemployee——YaoJie全國三八紅旗手NationalMarch8th

Red-BannerPacesetter全國勞動(dòng)模范NationalModelWorker“中國好人榜GoodPeopleinChina優(yōu)秀地鐵員工——姚婕Excellentsubwayemployee——YaoJieJoinedWuhanMetro;Fromastationattendanttoacentralstationmaster;Alwaysadheredtopassengerservicefor15years;Helppassengerssolvemorethan2,000problems;Seekingout900lostitemswhichareworthmorethan200,000yuan;Receivingthethank-youpennantsandlettersfromnearly100passengersacrossthecountry.入職武漢地鐵，從站務(wù)員到中心站長，15年間始終堅(jiān)守在客運(yùn)服務(wù)一線，幫助乘客解決各類問題2000余件，為價(jià)值20萬余元的900件失物尋回了失主，接到全國各地近百名乘客送來的錦旗和感謝信。優(yōu)秀地鐵員工——姚婕Excellentsubwayemployee——YaoJie服務(wù)總隊(duì)的領(lǐng)頭人TheleaderofVolunteerServiceTeamInthemostdenseanddangerousplacesOpeningupsafepassagesforpassengers.出現(xiàn)在車站客流最密集、壓力最險(xiǎn)重的地方，為乘客開辟出一條條安全通道；優(yōu)秀地鐵員工——姚婕Excellentsubwayemployee——YaoJieYaoJiehasalsoledteammemberstoofferloveandhelpinnursinghomes,campuses,andcommunitiestoservetheelderly,teenagersandchildren,andtheleft-behindchildren.帶領(lǐng)隊(duì)員進(jìn)入敬老院、校園、社區(qū)，為老年人、青少年兒童、留守兒童送溫暖、送愛心。優(yōu)秀地鐵員工——姚婕Excellentsubwayemployee——YaoJie2019年武漢軍運(yùn)會(huì)期間Duringthe2019WuhanMilitaryGamesSubwayGuideMapfortheGames“軍運(yùn)會(huì)地鐵導(dǎo)乘圖”BilingualsignsforWuhanscenicspots武漢景點(diǎn)雙語“便利簽”優(yōu)秀地鐵員工——姚婕Excellentsubwayemployee——YaoJie新冠肺炎疫情防控阻擊戰(zhàn)中InthebattleagainsttheCOVID-19Adjustthepositionsofemployees;調(diào)整員工工作崗位Increasetheprotectivemeasures;增加防護(hù)措施Reducetheprobabilityofinfection;減少傳染幾率優(yōu)秀地鐵員工——姚婕Excellentsubwayemployee——YaoJie武漢出城通道暫時(shí)關(guān)閉、地鐵停運(yùn)后AfterthepassageoutofWuhanwastemporarilyclosedandthesubwaywasstoppedTooktheinitiativetosignupfordutyatthestation.主動(dòng)報(bào)名到車站值守Disinfecttheofficearea.將辦公區(qū)域進(jìn)行消毒Prepared

acleanworkingenvironmentforthe

colleagues.創(chuàng)造潔凈的工作環(huán)境優(yōu)秀地鐵員工——姚婕Excellentsubwayemployee——YaoJieUnderherinspiration,noneofthe40employeesofHankouRailwayStationflinched,andeveryone