Unit3-聽(tīng)說(shuō)課名師課件

Unit3

Underthesea人教版選修七Unit30Listeningandspeaking0Practicelisteningskillsandfinishtheexerciseafterlisteningtothedialogues.Knowclearlyhowtoexpressblameandcomplaint.Knowhowandwhentoexpresscomplaint.1Beforeyoulisten,readtheadvertisementonPage25;anddiscussthesequestions.Whatcanyouexperienceonthistour?Wouldyouliketogo?Whataspectofthetourwouldyoulikebest?Whenwouldyougetarefund?

Whatcanyouexperienceonthistour?

Youcan:listentowhalessingingandwatchthemunderwateronthevideocamera;witnesswhalesintheirnaturalenvironmentastheyleapoutofwaterandfeedinourwaters;enjoyplentyofothermarineanimalssuchasdolphins,sealsandpenguins.Wouldyouliketogo?Whataspectofthetourwouldyoulikebest?Iameagertogoonthistour.Iwouldliketowitnesswhalesintheirnaturalenvironmentastheyleapoutofwaterandfeedinourwatersbest.Whenwouldyougetarefund?

Youwillgetarefundifyoudon’tseeawhaleonthetour.0

1.Thesedialoguesbetweentouristsandatourguidetookplaceafterawhalewatchingtour.Decidewhatthetouristswouldappreciate(G)andwhattheymightcomplainabout(B).aspectGood/badorder1.Sawwhalesfilmedunderwater2.Sawonlyonewhaleinthedistance3.Heardwhales4.Toowettogooutside5.Sawbirds,dolphinsandseals6.BoatgotbacktoolateAnswerkeys:Goodaspects:135Badaspects:246Order:4316522.Whenthetouristcomplained,whatresultdidhe/shewanttogetfromthetourguideandwhatwastheactualresult?Completethetableforeachdialogue.Dialogue1Resultwanted:

Actualresult:

Dialogue2Resultwanted:Actualresult:Dialogue3Resultwanted:Actualresult:notstatedbythetouristalthoughshedidsayshewantedtospeaktothemanager.notstatedalthoughthetouristprobablywouldnotgetanothertourorarefundafullrefundafullrefundafullrefundarefundofhalfthefare3.Listentotheexpressionsthatthecustomerusedtomakehis/hercomplaint.Completethesentences.Dialogue1I’msorrybut____________________withthetour.2)Well,itwas___________________outside…Mytwokids_____________________.weweren’tveryhappysowetwecouldn’tgoare

very

disappointedDialogue21)Yes,thewhaleswereawesomebut______________________.2)I’msorrybut_____________________.InowhavetomakeanotherairlinebookingandIhavenoideawhetherthere’llbeanyseatsavailable.__________________.I’mfeelingveryannoyedthat’snotgoodenoughI’dlikeafullrefundDialogue3Excuseme,thetour_______________________________________andwe’d_____________please.2)_____________________________aswe’revisitorstothisareaandwe’releavingtomorrowmorning.3)Well,actually,____________________.wasn’twhatmyhusbandandIhadexpectedlikearefundI’mafraidthat’snogoodforuswe’dlikeafullrefund4.Listentothefirstdialogueandfillinthemissingwords.Thenreadthelinesaloud,payingspecialattentiontostressandintonation.Withyourpartner,makeupdialoguesforthefollowingsituations.Useexpressionsliketheonesinthesecondbox.Performthemforyourclass.Usefulexpressions:I’msorrybut…I’mafraid…That’snotgoodenough.I’mfeelingannoyedwith/unhappyabout/unsatisfiedwith...I’mnothappyabout/satisfiedwith...I’dliketotalktothemanager.I’dlikea(full)refund,please.That’snogoodforme.Youshoulddosomethingaboutit.

Situations:1.Youmissedyourflightbecauseyouthinkthatitwasnotannouncedovertheloudspeaker.Complaintoanairlineofficial.PossibleversionCustomer:ExcusemebutI’mfeelingveryannoyedbecauseI’vemissedmyflight.I’msureitwasn’tannounced.I’vegottogettoBeijingbytonight.IsthereanotherflightIcangoon?Airlineofficial:Allourflightsareannounced,sir/madam,butI’llseeifIcanbookyouonanotherflight.Canyoushowmeyourticket?

Customer:Sure.Airlineofficial:I’msorrybuttherearen’tanyseatsavailableontheflightstodaybutIcangetyouonaflightearlytomorrowmorning.

Customer:I’msorrybutthat’snotgoodenough.I’vegottogettoBeijingtoday.Airlineofficial:Well,there’snothingIcandoaboutit.

Customer:Then,I’dlikearefundplease.I’llgowithanotherairline.Airlineofficial:Fine.

2.Thefishyouorderedtastesterrible.Complaintothemanageroftherestaurant.

PossibleversionCustomer:Excuseme.

Waiter:Yes,sir/madam.Customer:I’mafraidthatthisfishIorderedtastesterrible.

Waiter:Ohreally.What’stheproblemwithit?Customer:Itdoesn’ttastefreshtome.I’dliketoordersomethingelse.Waiter:Well,I’llgoandtalktothemanager.Customer:Thanks.

(Amomentlater)Waiter:Yes,that’llbefine.Here’sthemenu.Customer:Thanks.3.Thetrousersthetailorhadmadeforyouaretooshort.Complaintothetailor.PossibleversionCustomer:Goodmorning.I’msorrybutwhenIputtheset