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TheInterventionJourney:
ARoadmaptoEffectiveDigitalSafetyMeasures
INSIGHTREPORT
MARCH2025
Images:GettyImages
Contents
Foreword3
Executivesummary4
Introduction5
1
Mappingtheinterventionjourney6
1.1Identification7
1.2Design9
1.3Implementation10
1.4Feedback,measurementandtransparency11
1.5Partnerships12
2
Interventioncasestudies13
2.1Enhancinggamingsafety:atoolkitforparentsandguardians14
2.2Safeguardingyounggamers:atailoredgamingsolution16
2.3Cultivatingtrustinthedigitalage:aholisticapproachtoartificialintelligenceandliteracy18
2.4Onlinesafetyforteens:protectionsandsupervisionfeatures20
2.5AddressingCSEArisks:achatbotfordeterrenceandsupport22
2.6Globalsignalexchange:combatingonlinescamsandfraud24
2.7Cross-platformaction:collaborationagainstonlineCSEA26
3
Interventioncategories28
3.1Technicalinterventions29
3.2Educationalinterventions30
3.3Policy-relatedinterventions31
3.4Behaviouralinterventions3
3
4
TheSMEchallenge34
4.1Thechallenges35
4.2Solutionsandconsiderations36
5
Recommendations37
5.1Adoptaproactiveandtransparentapproach38
5.2Onesizedoesnotfitall38
5.3Ensureinclusivityindigitalsafetyinterventions39
5.4Implementeffectivereportingandresponsemechanisms39
5.5Usereducationanddigitalliteracy40
5.6Prepareforemergingthreats40
5.7Strengthenpartnershipsandmultistakeholdercollaboration40
Conclusion41
Contributors42
Endnotes44
Disclaimer
ThisdocumentispublishedbytheWorldEconomicForumasacontributiontoaproject,insightareaorinteraction.Thefindings,interpretationsandconclusionsexpressedhereinarearesultofacollaborativeprocessfacilitatedandendorsedbytheWorldEconomicForumbutwhose
resultsdonotnecessarilyrepresenttheviewsoftheWorldEconomicForum,northeentiretyofitsMembers,Partnersorotherstakeholders.
?2025WorldEconomicForum.Allrightsreserved.Nopartofthispublicationmaybe
reproducedortransmittedinanyformorbyanymeans,includingphotocopyingandrecording,orbyanyinformationstorageandretrievalsystem.
TheInterventionJourney:ARoadmaptoEffectiveDigitalSafetyMeasures2
TheInterventionJourney:ARoadmaptoEffectiveDigitalSafetyMeasures3
March2025
TheInterventionJourney:
ARoadmaptoEffectiveDigitalSafetyMeasures
Foreword
AgustinaCallegari
ProjectLead,GlobalCoalitionforDigitalSafety,World
EconomicForum
DanielDobrygowski
Head,GovernanceandTrust,WorldEconomicForum
Intoday’sincreasinglytechnology-drivenworld,itisessentialtoensurethatsafetyisembeddedintothecoreofdigitalplatformsandsystems.TheSafety
byDesignapproachensuresplatformsprioritize
userprotection,preventingharmbeforeitoccurs.Regardlessofsize,platformshavearesponsibilitytosafeguardusersbydeployingtoolslikecontent-filteringalgorithms,ageverificationmechanisms
andaccessiblesafetyresources.Asartificial
intelligence(AI)becomesincreasinglycentralto
thedigitallandscape,prioritizingethicsandsafetyinitsdevelopmentanddeploymentiscriticalto
minimizingunintendedconsequences.
TheGlobalCoalitionforDigitalSafetyrecognizesthegrowingcomplexityofonlineharms,rangingfromtheproductionandcirculationofchildsexualabusematerial(CSAM)toprivacyviolations,hatespeechanddisinformation.Ourstrategyisnot
totreateachchallengeorriskinisolationbuttodevelopasuiteofinterconnectedresources.
Eachtoolthecoalitionproducescomplementstheothers,creatingaglobaltoolkitforpolicy-makers,industryleaders,civilsocietyandacademics.
AdamHildreth
Founder,Crisp,Kroll
JulieInmanGrant
eSafetyCommissioner,OfficeoftheeSafety
Commissioner,Australia
OurGlobalPrinciplesforDigitalSafetyandthe
TypologyofOnlineHarmsprovidefoundational
guidelinesandacommonlanguageforall
stakeholders.TheDigitalSafetyRiskAssessmentFrameworkhelpsidentifyrisks,whiletheHowtoMeasureDigitalSafetyEffectivelyreportoutlineskeycategoriesfordigitalsafetymetrics.
Thislatestreport,TheInterventionJourney:A
RoadmaptoEffectiveDigitalSafetyMeasures,
providesguidancefordevelopingeffectivedigital
safetyinterventionstotackleonlineharms.Itcoversthefulllifecycle–fromidentifyingriskstodesigning,implementingandevaluatingeffectivesafetymeasures.Additionally,itincludesreal-worldcasestudiesandexamplesofvarioustypesofinterventions.ByadheringtoSafetybyDesignprinciplesandincorporating
bestpractices,thereportguidescompaniesofallsizes,enablingthemtomanagerisksassociatedwiththeirdigitalplatformsproactively.
Digitalsafetyrequirescollectiveeffort,andthroughcollaborationwithgovernments,industriesandcivilsociety,thecoalitionaimstocreatesolutionsthataregloballyrelevantandlocallyadaptable.
TheInterventionJourney:ARoadmaptoEffectiveDigitalSafetyMeasures4
Executivesummary
Theinterventionjourneyprovidesastep-
by-stepguideforaddressingonlineharms,ensuringsafetyacrossdigitalenvironments.
Withtheincreaseddigitalizationoforganizations
andsociety,alongwiththerisingprevalenceof
digitalharms,itisbecomingever-moreurgentto
combattheserisksthrougheffectivedigitalsafetyinterventions.Thisreportcanprovideaclearer
understandingofchallengesandopportunities,andhelporganizationstoidentifyeffectivestrategies
andcultivatecollaborationandresourcesharing,
ultimatelycontributingtoasaferdigitalenvironmentforallusers.
ThisreportontheinterventionjourneybuildsupontheworkstreamoftheToolkitforDigitalSafety
DesignInterventions,followingthe2023report
ToolkitforDigitalSafetyDesignInterventions
andInnovations:TypologyofOnlineHarms
.
Thejourneyisdesignedtoassistorganizationsin
navigatingthecomplexlandscapeofdigitalsafetyandimplementingeffectiveandsafeinterventions,regardlessoftheirsize.Byevaluatingvarious
interventioncasestudies,thereportaimstooffer
bestpracticesforidentifyingrisks,selectingpotentialinterventionsandcollectingandanalysingfeedbackonthoseinterventions.
Thestepsoftheinterventionjourneyarecategorizedasfollows:
1
Identification:systematicallyrecognizingandanalysingfactorsthatmaythreatenusers,non-usersandorganizationsin
thedigitalenvironment
2
Design:creatingtargetedstrategiesand
solutionsthataddressspecificidentifiedriskstoeffectivelymitigatepotentialharmtousers,non-usersandorganizations
3
Implementation:executingtheplanned
strategiesandsolutions,engagingstakeholders,providingtrainingandmonitoringtheprocess
4
Feedback,measurementandtransparency:collectingandanalysinguserandstakeholderresponsestoevaluateeffectivenessand
impact,whilecommunicatingfindings
Adheringtotheinterventionjourneyensures
astructuredapproachtodefiningobjectives,
exploringsolutions,assessingoutcomes,balancingcosts,integratingsafetymeasuresandevaluatingeffectiveness.Collaboratingwithpartnerscanhelporganizationsavoidpitfallsandsolveproblems
moreefficiently.Throughopenengagementwithkeystakeholdersandsharingofbestpractices,
solutionsandtechnologies,partnershipscan
significantlyenhancetheimpactofanintervention.
Recognizingthatnotallorganizations,particularlysmall-andmedium-sizedenterprises(SMEs),havethecapacityorexpertisetoeffectivelyexecuteeachstephighlightstheimportanceofpartnerships.
Improvingdigitalsafetyisacooperativeeffortinwhichcollaborationbenefitsallstakeholders.
ThisfifthGlobalCoalitionforDigitalSafety
publicationwasdevelopedwithinputfromits
multistakeholdermembers,includingplatforms,
regulators,safetyproviders,non-governmental
organizations(NGOs),academicsandinternationalbodies.Theirinvolvementinshapingthereport
underscoresasharedcommitmenttoimprovingtheimplementationofdigitalsafetyinterventionsacrosssectorsandadvancingeffortstomakethedigital
spacesaferforall.
TheInterventionJourney:ARoadmaptoEffectiveDigitalSafetyMeasures5
Thereportguidesreadersthroughadetailedroadmap,illustratingthe
criticalstepsand
considerations
involvedin
developingand
implementing
effectivedigital
safetyinterventions.
Introduction
Inacomplexdigitalworld,proactiveinterventionsprioritizesafetywhilenavigatingregulatorydemandsandoperationalchallenges.
Thedigitalenvironmentischaracterizedbyalargevolumeofevolvingonlineharms,necessitating
solutionsthatarenotonlyadaptableandcurrentbutalsoproactiveandforward-thinking,capableofevolvingintandemwiththethreatstheyare
designedtomitigate.
Inthiscomplexlandscape,amultifacetedapproachisessential–nosingleinterventioniscapableof
addressingthevariedmyriadofonlineharms.Thenatureofdigitalharmissuchthatitdefieseasy
categorizationorsimpleremedies.Eachinterventionmustbecarefullyevaluated,weighingitscostsagainstitsbenefitswhilealsoconsideringitseffectiveness.
Digitalharmlacksadefinitivesolution.Thefocus
shouldbeonmitigatingrisksbeforeharmsoccur,
whilerecognizingthatsomelevelofriskwill
alwayspersist.Interventionsindigitalsafetycomewithinherentcoststhatextendbeyondfinancial
expenditure,impactingareassuchastime,user
experienceandfreedomofexpression.Asaresult,itisessentialtocarefullyweighthesecostsagainstthepotentialbenefits,suchasincreasedsecurity,
privacyandusertrust,andtheprotectionof
fundamentalhumanrights.Companiesmustweighthegravityofactualharmfromseriouscrimessuchaschildsexualexploitationandabuse(CSEA),sincesuchprotectionisaninternationallyrecognized
fundamentalright.
Interventionsindigitalsafetyarebroadand
encompassbothtechnologicalandnon-
technologicalmeasurestoeffectivelyaddressthecomplexitiesofonlinethreats.Inallapproaches,
measuringandanalysingdigitalsafetyinterventionsiscrucial.Itisalsoessentialtoconsiderhowwidelytheycanbeadopted,theirsuitabilityforproviders,theeaseofimplementationandoveralleffectiveness.
Interventionsareincreasinglyshapedbyevolvingregulatoryframeworks,includingAustralia’sOnlineSafetyAct2021,theUnitedKingdom’sOnline
SafetyAct2023andtheEuropeanUnion’sDigital
ServicesAct.Governmentsandinternational
organizationsareadvocatingforstrongermeasurestoprotectusersandvulnerablenon-users,andholdplatformsaccountable.
However,detaileddisclosuresabouttheinner
workingsofdigitalsafetytoolscouldbeincreasinglyexploitedbymaliciousactors,whomightusethis
informationtobetterbypasssecuritymeasuresormanipulatesystems.Inthiscontext,thechallengeliesinbalancingtheneedfortransparencywiththenecessityofmaintainingsecurity.
Smallercompaniesoftenfacechallengesin
implementingeffectivedigitalsafetyinterventionsduetolimitedtechnicalexpertiseandbudget
constraints.Thismakesthesharingofinformationandbestpracticesbetweenplatforms,suchas
throughpartnerships,crucialforaddressingtheglobalandinterconnectednatureofonlineharms.
Thisreportisdesignedtocompileabroad
spectrumofdigitalsafetyinterventions,providingcompanieswiththeinsightsneededtoenhance
theircapabilitiesinidentifyingdigitalrisks,
preventingharm,mitigatingimpactsandfacilitatingrepairintheaftermathofincidents.
Thespectrumofinterventionshasbeen
organizedintofourtypes,withmanyinterventionsintersectingwithmultipletypes.Thosetypesare:
technical,behavioural,educationalandpolicy-relatedinterventions.
Thereportguidesreadersthroughadetailed
roadmap,illustratingthecriticalstepsand
considerationsinvolvedindevelopingand
implementingeffectivedigitalsafetyinterventions.
Theobjectiveistoprovidevaluableinsights
andpracticalrecommendations,specificallyfor
SMEs.Thesharingofbestpracticesanduseof
partnershipscanhelpthemtodevelopanddeployrobustsafetymeasures.
TheInterventionJourney:ARoadmaptoEffectiveDigitalSafetyMeasures6
1
Mappingthe
interventionjourney
EmbeddingSafetybyDesignprinciplesthroughoutdevelopmentcreatesresilient,adaptableinterventionsthataddress
evolvingdigitalsafetychallenges.
TheInterventionJourney:ARoadmaptoEffectiveDigitalSafetyMeasures7
demands.Additionally,themappingensuresthatbothshort-andlong-termconsiderationsare
wovenintothedecision-makingprocess.
Theinterventionjourneyshouldbeseennotasalinearprocessbutasaseriesofkeyconsiderationsthatguidethedevelopmentofinterventions.
Theprocessisoften–andsometimesshould
be–iterative.Thesestepsinthejourneyarenotexhaustivechecklistsbutratherbroadstagesthatincludeexampleconsiderationstohelpinform
decision-making.
Theimplementationofaninterventionisajourneythatmustbemappedtoidentifyandaddressthe
challengesandrisksthatcouldariseateachstageofitsdevelopmentanddeployment.Bymapping
thejourney,valuablelessonscanbelearnedtohelpanticipateobstaclessuchastechnicallimitations,
resourceconstraintsoruseradoptionissues.Thisproactiveandpreventivestrategy,actionedateverystageofthejourney,followstheprinciplesofSafetybyDesign.Thiscomprehensiveapproachnotonlyensurestheintervention’seffectivenessbutalso
aidsinrefiningandadaptingittomeetevolving
1
FIGURE
>
Identi?cationDesignImplementation
>
>
Feedback,
measurementand
transparency
Interventionjourneysteps
1.1
Identification
Itisnecessarytoidentifyriskfactorsspecificto
anorganization,includingcharacteristicssuchasservicefunctionalities,userbaseandbusiness
modelsthatcancontributetopotentialharm.Sincethereisnoone-size-fits-allapproachtomanagingrisk,differentriskcategoriesmaybemorerelevanttocertaintypesofplatformsorservices(e.g.
socialmediaplatformsversusdatingapps)orin
specificgeographicregions.Riskfactorscannot
beassessedinisolation,asthelevelofriskmaybe
affectedbythecumulativeimpactofmultipleriskfactors.Knowingandunderstandingwhycertainriskfactorsexistcanhelpinprioritizingrisks.
Theidentificationandmitigationofdigitalsafety
risksshouldbeachievedthroughcomprehensive
riskassessments.Thecoalition’sreport,DigitalSafetyRiskAssessmentinAction:AFrameworkandBankofCaseStudies,introducesariskassessmentframeworkdesignedtoguidethisprocess,asoutlinedinFigure2.
TheInterventionJourney:ARoadmaptoEffectiveDigitalSafetyMeasures8
2
FIGURE
Theidentificationjourney
Identifyrisk
Howareriskfactorsidenti?ed,
categorizedandprioritized
(includingbasedontypeof
service,userbase,geo-location
anddatastorage)?
0
Reducerisk
Whatpolicies,safety
mechanismsandproactive
work?owsareimplementedto
reducetheriskofharm
happeningorproliferating?
Governance
Whatorganizationalapproachesand
accountabilitymechanismsarein
placewithrespecttodigitalsafety?
Howiscontinuousimprovement
4
1
incorporatedtofuture-proof
theapproach?
Howistheorganizationensuring
theallocationandmaintenanceof
dedicatedresources/budget?
Report
Whatmechanismsare
implementedtomeasureand
monitorharmonanongoingbasis
and?xsystemicproblems?
Whatmetricsarerecorded?
Howarereportsusedto
drivechange?
2
Mitigateharm
Whatmechanismsareinplace
toreportordetectharm,and
whatdecision-making
frameworksandenforcement
work?owsareimplemented
tomitigateit?
Repairharm
Whatmechanismsexist
torepairharm(including
post-incidentresponse
managementandappeals
mechanisms)?
3
Source:WorldEconomicForum.(2023).DigitalSafetyRiskAssessmentinAction:AFrameworkandBankofCaseStudies,p.7.
/publications/digital-safety-risk-assessment-in-action-a-framework-and-bank-of-case-studies/
.
toolsandrulesdesignedtopromotethe‘safeuse’oftheirservicesinamannerthatmitigatesharmtovulnerablenon-usergroups.”1Asorganizationsdevelopandimplementtheseassessments,itiscrucialtoensuretheyareintegratedacrossthe
entireorganizationalfootprint.
Riskassessmentsmustaccountforthediversedemographicsthatmaybeaffected,including
bothusersandnon-users.ThisfollowstheGlobalCoalition’sguidancethatdigitalsafetyincludes
preventingharmtonon-users:“Onlineplatformscanalsobeevaluatedbasedontheirprocesses,
TheInterventionJourney:ARoadmaptoEffectiveDigitalSafetyMeasures9
BOX1
Identification
Keyconsiderations
–Whatarethegeographic,culturalorregulatoryfactorsthatcouldinfluencerisklevels?
–Whichgroupsorsegmentsaremost
vulnerabletotheserisks,andhaveindividualswithlivedexperiencesbeenconsulted?
–Whatfunctionalitiesorservicesintheplatformmaycontributetopotentialharms?
–Whatpreviousincidentsorpatternsofharmhavebeenencountered,andwhatweretheircauses?
–Arethereanyexternalfactors,suchas
ecosysteminfluencesoroff-platformrisks,thatshouldbeconsidered?
–Whatresources,partnershipsortoolsareavailabletohelpaddresstheserisks?
1.2
BOX2
Design
1
2
Whendesigningdigitalsafetyinterventions,userprotectionshouldbeapriorityfromthevery
beginning.TheprinciplesofSafetybyDesign
ensurethatprotectivemeasuresarewoveninto
thefabricofaproductorservice.Thisapproachhelpspreventpotentialharmsbeforetheyarise
butalsoreinforcesusertrustbyembeddingsafetythroughouttheentiredevelopmentprocess.
Itisalsokeytoembedsafetyintotheculture
andleadershipofanorganization,cultivating
accountabilityandaimingtocreatemorepositive,
civilandrewardingonlineexperiencesforeveryone.2
ThethreeprinciplesthatSafetybyDesignisbuiltuponare:serviceproviderresponsibility,user
empowermentandautonomy,andtransparencyandaccountability.
Serviceproviderresponsibility:Requiringorganizationstotakeproactivestepsin
anticipatingandmitigatingpotentialrisksbeforetheyimpactusers
Userempowermentandautonomy:
Providinguserswithclearage-appropriate
optionsandcontrolsovertheironline
experiences,enablingthemtomakeinformeddecisionsabouttheirprivacy,securityand
interactions,anddesigningfeaturesandfunctionalitythatpreservefundamentalconsumerandhumanrights,includingtherighttosafety
3
Transparencyandaccountability:
Involvingopencommunicationaroundthe
risks,processesandpoliciesassociated
withadigitalproductorservice,allowing
userstomakeinformedchoicesandaccurateassessmentsofwhatisworking
Accountability,ontheotherhand,ensuresthat
organizationsareresponsibleforthesafetyoftheirplatformsandtheirimpactonusersandvulnerablenon-usergroups.3Eachprincipleencompasses
multiplestepsthatorganizationsshouldtaketopreservesafetyduringthedevelopmentprocess.
ImplementingSafetybyDesignprinciplesisnot
withoutitschallenges.Onesignificantobstacle
isthepotentialconflictbetweensafetymeasures
andotherbusinessobjectives,suchasmaximizinguserengagementorrevenuegeneration.For
example,strictersafetycontrolsmaylimitcertain
functionalitiesthatarepopularamongusers.
Additionally,embeddingsafetyfromtheoutsetcanberesource-intensive,requiringsignificantinvestmentinresearch,developmentandongoingmanagement.
Despitethesechallenges,theimportanceofSafetybyDesigncannotbeoverstated.Byembedding
theseprinciplesintotheverycoreoftheir
operations,organizationscannotonlyprotecttheirusersbutalsobuildamoreresilientandtrustworthydigitalecosystemwhilecontributingtobrandsafety,adrevenueanduserretention.
Design
Keyconsiderations
–Istheinterventionscalableandadaptabletofuturerisksorgrowinguserbases?
–Istheinterventionaimedatprevention,mitigation,detectionorresponse?
–Howcantheintervention’sdesignbalanceuserprivacywithsafetymeasures?
–Arethereinternalresources(e.g.staff,technology,expertise)todevelopandimplementthedesiredintervention?
–Howwillusertrustbebuiltandtransparencyaroundhowtheinterventionworksensured?
–Howwilltheeffectivenessoftheinterventionbeevaluatedovertime?
1.3
BOX3
Implementation
Aprimaryconsiderationinimplementingan
interventionisthealignmentwiththeorganization’soveralldigitalstrategyandgoals.Thisinvolves
ensuringthattheinterventionisnotonlytechnicallysoundbutalsocompatiblewiththeorganization’sculture,valuesandexistingprocesses.Scalabilityisanothercrucialfactor,asinterventionsneedto
beadaptableacrossvariousplatforms,userbasesandgeographicalregions.Integrationwithexistingsystemsisalsoessential,asnewsafetymeasuresmustworkseamlesslywithcurrenttechnologies
andworkflowswithoutcausingdisruptionsor
inefficiencies.Overcomingresistancetochange
withinanorganizationisakeychallenge,as
employeesandstakeholdersmaybehesitantto
adoptnewpractices,especiallyiftheyrequire
significantshiftsinhowtheyoperateorinteract
withtechnology.Addressingthisresistancethroughclearcommunicationandtraining,andinvolvingkeystakeholdersearlyintheprocessarevitalactions
forensuringsuccessfulimplementation.
Resourceplanning,theallocationoftimeand
budget,andaccesstoskilledpersonnelcanalso
significantlyimpactthesuccessofdigitalsafety
interventions.Organizationsmustallocatesufficientresourcestonotonlydevelopanddeploythese
interventionsbutalsotomaintain,measureand
updatethemovertime.Budgetlimitationscan
restrictthescopeofwhatcanbeachieved,leadingtodifficultdecisionsaboutwhichsafetymeasurestoprioritize.Timeconstraintscanalsobeasignificantchallenge,especiallywheninterventionsneedto
beimplementedquicklyinresponsetoemergingthreats.Theavailabilityofskilledpersonnelwho
understandboththetechnicalandstrategic
aspectsofdigitalsafetyisoftenlimited,making
itdifficulttofindandretaintheexpertiseneeded
toeffectivelymanagetheseinterventions.Properresourceplanning,therefore,involvesacareful
balancingactofensuringthattheorganization
canmeetitssafetygoalswithoutoverextending
itscapabilities.Digitalsafetyinterventio
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