brand kpis for restaurant chains block house in germany-外文版培訓課件（2025.2）

CONSUMER&

BRANDBrandKPIs

for

restaurant

chains:Block

House

in

GermanyConsumer

Insights

reportDecember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

1250Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Block

House’s

performance

inthe

restaurant

chain

market.Fieldwork:June2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofDecember202486%

of

Block

House

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Block

House’s

brandingresonates

more

with

Gen

X?Block

House

ranksoutside

the

Top

10

inawarenesswithin

the

restaurant

chainmarket?Block

House

generally

appealsto

men

more

thanwomen?Thepopularity

ratingof

Block

House

is29%?Block

House

ranksoutside

the

Top

10

inusage?Interms

of

loyalty,Block

House

issecond

inGermany?Block

House

hasascore

of

10%

formedia

buzz?Among

Block

House

enthusiasts,41%

fallunderthehigh-income

category?Consumers

want

theirrestaurant

chainbrandstohavefriendliness,

reliability,

and

highvalue3Sources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

for

Block

House

at

86%Brand

profile:

snapshotBrand

performance

of

Block

HouseinGermany86%52%29%15%10%AwarenessPopularityUsageLoyaltyBuzz5Notes:Restaurantchains

‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents

(awareness),

n=651,

respondents

who

know

the

individual

brand

(popularity),

n=651,

respondentswho

know

the

individual

brand

(usage),

n=98,

respondents

who

have

used

the

individual

brand

(loyalty),

n=651,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Block

House’sbranding

resonates

more

with

Gen

XBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations36%38%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeBlock

House

bygeneration

versusthe

share

of

industryusers

ingeneral,

we

cansee

thatBlock

House

islikedby14%

of

Babyboomers

and

38%of

Gen

Xers,whereas

the

total

shareof

industryusersis11%

and31%,

respectively.31%31%22%17%ForMillennials

andGen

Z,

31%

and

17%

feel

positivelytowards

Block

House,

versus

36%

and

22%.

So14%11%currently,

forBlock

House,

Gen

Xconnects

most

withtheirbrandcompared

tothe

overall

industryuser.Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestorestaurantchains,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=192,

BlockHouse

enthusiast,

n=1,110,

restaurantchain

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Block

House

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandLGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesofenthusiastsof

Block

House

shows

thatwomen

are

lesslikely

to

haveanaffinitywith

the

brandcompared

to

men.7%8%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Block

House

hasasimilarproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.46%54%54%

ofmen

likeBlock

House

comparedto46%

of

women,

whereas

fortheoverall

industry,51%

ofwomen

userestaurant

chainscompared

to

49%

ofmen.51%49%88%87%7%

of

Block

House

enthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to8%

amongindustryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

restaurant

chains,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=192,

BlockHouse

enthusiast,

n=1,110,

restaurantchain

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

Block

House

enthusiasts,

41%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.30%27%Single33%41%27%25%CoupleSingleparentNuclear41%

ofBlock

House

enthusiastsarefrom

high-income

households.Block

House’s

brandis

generallyenjoyed

more

byconsumers

who

arepartof

asinglehousehold,

30%

ofBlockHouse

enthusiastshavethiscurrentlivingsituation.9%8%23%24%36%30%33%Multi-generational2%1%8%ExtendedOther26%11%1%3%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

restaurantchains,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=192,

BlockHouse

enthusiast,

n=1,110,restaurantchain

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Consumers

want

their

restaurant

chain

brands

to

have

friendliness,

reliability,and

high

valueBrand

profile:

qualitiesQualitiesuserswant

from

restaurant

chainbrandsForrestaurant

chains,the

topthreequalitiesusers

want

from

abrand

arefriendliness,

reliability,

and

highvalue.Authenticity80%Thrill/ExcitementSustainabilityBoldnessClevernessBlock

House

users

alsoappreciate

thesekey

attributes,indicating

Block

Houseexudes

thesequalities.60%40%20%0%SocialresponsibilityCoolnessThequalitiesthatBlock

Houseenthusiastsare

least

focused

on

arethrill/excitement

andinclusiveness.ReliabilityExclusivityBlock

House

shouldwork

on

promotinghighvalueto

convert

enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

restaurantchains,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;“When

it

comes

torestaurantchains,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;“When

it

comes

torestaurantchains,

which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;

Base:

n=98,

Block

House

users’,n=192,

Block

House

enthusiast,

n=1,110,

restaurantchain

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

Block

House

fans,

31%

state

that

they

get

excited

about

restaurantchainsBrand

profile:

attitudesWhat

doconsumersthink

ofrestaurant

chainsin

general?40%32%31%30%29%29%23%22%22%20%16%14%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

restaurant

chains

topicsrelating

torestaurant

chainsBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

restaurantchains

do

youagreewith?”;

Multi

Pick;“When

it

comesto

restaurantchains,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=192,

BlockHouse

enthusiast,

n=1,110,restaurantchain

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1186%

of

Block

House

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

restaurant

chains,the

averageawareness

ofabrandinGermany

is

59%.

Awarenessof

Block

House,

however,

isat52%.Awareness28%

ofGerman

restaurant

chainusers

say

theylikeBlock

House,

compared

to

anindustryaverage

brandpopularity

of33%.15%

ofindustryusers

inGermany

say

theyuseBlockHouse,

with

the

average

usageofabrandat23%.BuzzPopularity86%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

76%.Block

House

hasbeen

noticed

lessinthemediacompared

to

other

brands,with

a“Buzz”score

of10%compared

to

15%.Sooverall,

the

results

showtheir

performance

tobebelow

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Restaurantchains

‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents

(awareness),

n=651,

respondents

who

know

the

individual

brand

(popularity),

n=651,

respondentswho

know

the

individual

brand

(usage),

n=98,

respondents

who

have

used

the

individual

brand

(loyalty),

n=651,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Block

House

ranks

outside

the

Top

10

in

awareness

within

the

restaurant

chainmarketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofBlock

HouseRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1McDonald's96%93%89%88%87%84%83%79%65%55%2Burger

KingSubway34Nordsee48%5KFC52%Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6StarbucksPizzaHutDomino's

PizzaDunkin'

DonutsVapiano78Outofallrespondents,

52%

were

aware

of

BlockHouse.

ThisranksthemoutsidetheTop10

comparedtootherbrandssurveyed

inthismarket.9AwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,249,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024The

popularity

rating

of

Block

House

is

29%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofBlockHouseRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1McDonald's60%46%44%39%38%35%34%32%32%31%2Burger

KingNordsee29%34KFCOutofconsumers

who

knew

thebrand,

28%

saidtheyliked

Block

House.

Thisranksthemoutsidethe

Top

10compared

to

other

brandssurveyed

inthismarket.5L'Osteria6Subway7hansimglückGosch

SyltDomino's

PizzaPizzaHut71%89PopularityN/A1014

Notes:“When

it

comesto

restaurantchains,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=651,

respondents

who

know

the

individual

brand(popularity)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Block

House

ranks

outside

the

Top

10

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofBlockHouseRank#

BrandUsage

%63%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

restaurantchains,which

of

the

following

brandshaveyouused

inthe

past12

months?”.1McDonald's15%2Burger

KingNordsee43%330%Outofconsumers

who

knew

thebrand,

15%

saidtheyused

Block

House.

Thisranksthemoutside

the

Top

10compared

to

other

brandssurveyed

inthismarket.4KFC29%5L'Osteria27%6Subway27%7Domino's

PizzahansimglückStarbucksGosch

Sylt26%822%85%921%UsageN/A1020%15

Notes:“When

it

comesto

restaurantchains,

which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;Base:

n=651,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofDecember2024In

terms

of

loyalty,

Block

House

is

second

in

GermanyBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofBlockHouse’sconsumersRank#

BrandLoyalty

%87%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1McDonald's14%2Block

HouseNordseeL'OsteriaSubway86%384%482%582%6Kochl?ffelBurger

KingSausalitosKFC80%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

restaurant

chains,which

of

the

following

brandsareyou

likely

touseagaininthe

future?”.780%879%86%979%Outofrespondents

whohaveused

Block

House,

86%saidthey

would

usethebrand

again.LoyaltyN/A10Vapiano79%16

Notes:“When

it

comesto

restaurantchains,

which

ofthe

following

brands

are

youlikely

touse

againin

the

future?”;

Multi

Pick;Base:n=98,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024Block

House

has

a

score

of

10%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofBlockHouseRank#

BrandBuzz%49%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1McDonald's10%2Burger

KingBrewDogDomino's

PizzaKFC36%325%Outofconsumers

who

knew

thebrand,

10%

saidtheyhadheardaboutBlock

House

inthemedia.

ThisranksthemoutsidetheTop10

compared

to

other

brandssurveyed

inthismarket.423%522%6Gosch

SyltSubway15%715%8StarbucksNordsee14%90%Buzz913%N/A10dean&david13%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=651,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowtho