火警救援預(yù)案.xls

火火警警救救援援預(yù)預(yù)案案 火警 電話報(bào)警設(shè)備報(bào)警 客人撥總機(jī) 員工撥 555 煙感 溫感 噴淋 煤氣 手動報(bào)警 總機(jī)接報(bào)警后根據(jù)火警位置FCC接警后 根據(jù)報(bào)警位置 1 拔打 555 群呼ERT成員 并說清報(bào)警地點(diǎn) 2 通知GM 及 HM 3 電話通知 FCC 有火警并 說清報(bào)警地點(diǎn) 1 明確報(bào)警地點(diǎn) 撥打 555 通知ERT 應(yīng)急小 組成員 奔赴現(xiàn)場 2 用對講機(jī)通知樓層巡視警衛(wèi)到現(xiàn)場 3 電話通知總機(jī) 有火警并說清報(bào)警地點(diǎn) ERT小組成員3 5分鐘趕到火警現(xiàn)場檢查火警原因 GSM 帶萬能鑰匙和對講機(jī) 如GSM缺席 禮賓部主管代其職責(zé) 工程師 拿滅火器和對講機(jī) 保安主管 應(yīng)急包和對講機(jī) 誤報(bào)火災(zāi)確認(rèn) GSM 通知FCC恢復(fù)設(shè)備 解除報(bào) 警 工程師檢查設(shè)備 GSM通知GM與HM GSM填寫火警情況總記錄 1 現(xiàn)場人員在確保自身生命安全條件下立即進(jìn)行撲 救 GSM用插孔電話或?qū)χv機(jī)通知FCC 2 GSM按手動報(bào)警啟動火警層警鈴30秒 3 FCC啟動火警廣播三次 4 FCC通知總機(jī)啟動 911 群呼 火被撲滅無法撲滅 下列人員接到 911 通知后 1 危機(jī)委員會到FCC集合 負(fù)責(zé)組織開展 救援準(zhǔn)備工作 保安部經(jīng)理到達(dá)火警現(xiàn)場 2 義務(wù)消防隊(duì)穿滅火衣去現(xiàn)場滅火 3 各 消防官 到各自位置做好疏散準(zhǔn)備 4 前臺打出一份住客名單 尤其是殘疾人 及小孩 1 GSM 通知FCC總指揮 2 FCC恢復(fù)設(shè)備運(yùn)行 工 程師檢查設(shè)備 3 保護(hù)現(xiàn)場以備檢查 并分析事故原因 1 GSM 通知FCC總指揮 請求疏散 支援 2 總指揮下令 1 啟動消防警鈴 長鳴 整個(gè)大樓 2 啟動疏散廣播 不停 整個(gè)大樓 3 啟動排煙系統(tǒng) 4 報(bào)告 119 救援 5 將所有客梯迫降到首層 市消防局到店酒店備勤消防官 1 防火委員會介紹情況 并交接 接到總指揮的疏散指令 疏散本區(qū)域客人 和自己部門的員工從最近的消防樓梯到集 合地點(diǎn) 不能乘坐電梯 集合地點(diǎn) 1 酒店背后空地 2 酒店對面會議中心 FireFire EmergencyEmergency ResponseResponse PlanPlan Fire Alarm Raising alarm via phoneGiving Alarm by Equipment Guest staff calls Service Express Agent Smoke detector heat detector gas detector sprinkler manual break glass system On receiving the fire alarmOn receiving the fire alarm FCC the Service Express Agent 1 Page up ERT in group by dialing 555 and specify the fire location 2 Inform GM HM 1 Specify the fire location and inform ERT to the fire scene by dialing 555 2 Inform patrolling guards on the floor to rush to the fire scene by walkie talkie 3 Inform Service Express Agent and specify the fire location by phone The members of ERT rush to the scene to make an investigation of fire within 3 to 5 minutes GSMGSM goes with a Master Key and a walkie talkie If he she is absent a supervisor of concierge takes the responsibility DutyDuty Engineer Engineer goes with a fire extinguisher and a walkie talkie SupervisorSupervisor ofof Security Security goes with First aid kit crisis management kit and a walkie talkie If it is a false alarmIf it is a confirmed fire 1 GSM informs FCC to put the equipment back in normal operation and to release the fire emergency Then the Duty Engineer checks the equipment 2 GSM informs GM HM 3 GSM fills in the Fire Status Record 1 Staff on the scene start extinguishing the fire making sure that life is not at risk and GSM uses Jack Phone or walkie talkie to inform FCC 2 GSM activates the manual break glass system on the fire floor 30seconds 3 FCC activates Emergency Intercom to give fire announcement 3 times 4 FCC informs Service Express Agent to page up in group by dialing 911 On receiving the notification from 911 1 Emergency Crisis Response Committee rush to FCC to start rescuing Security Manager arrives at the fire scene 2 Volunteer firefighters having fire proof clothes on rush to the scene to start extinguishing the fire 3 Each fire officer is ready in the specified area to prepare for evacuation 4 FO prints the guest list out especially for the handicapped and the children The fire is extinguishedThe fire gets out of control 1 GSM informs Commander in chief of FCC 2 FCC put equipment back in normal operation and the Duty Engineer checks the equipment 3 Protect the scene for inspection and analyse the cause of fire 1 GSM informs FCC to seek for help and ask for evacuation 2 Commander in chief gives 5 instructions a activate the alarm bell long bell whole building b activate evacuation intercom keep on repeating whole building c activate exhaust system d report to 119 to seek for help e force all the lifts to halt on the ground floor Local Fire Engine arrives at the scene Hotel Fire Officers 1 Emergency Crisis Response Committee is responsible for briefing the fire status and transfering the commanding right to Local Fire Engine On receiving the evacuation instruction from Commander in chief fire officers evacuate the guests and staff within the work area to an assembly point through the nearest passageway Do not take the lift AssemblyAssembly pointpoint 1 the opening ground at the back of the hotel 2 the Conference Center opposite to the hotel ExplanationExplanation forfor MembersMembers andand NumbersNumbers inin thethe PlanPlan Members Members Numbers Numbers 1 Emergency1 Emergency CrisisCrisis ResponseResponse CommitteeCommittee1 555 1 555 GM GM Commander in chiefCommander in chiefThis is a group of internal telephone HM DeputyHM Deputy Commander in chiefCommander in chiefnumbers used for giving an alarm CommitteeCommittee Members Members under the fire emergency DirectorDirector ofof EngineeringEngineering2 911 2 911 SecuritySecurity ManagerManagerThis group of internal numbers is DirectorDirector ofof RoomsRoomsused for paging up in group including DirectorDirector ofof F F B BEmergency Crisis Response Committee ExecutiveExecutive ChefChefVolunteer Firefighters Fire Officers DirectorDirector ofof HumanHuman ResourcesResourcesFO members if there is a confirmed DirectorDirector ofof FinanceFinancefire emergency within the hotel DirectorDirector ofof SalesSales MarketingMarketing3 119 3 119 2 Volunteer2 Volunteer FirefightersFirefightersIf a fire emergency occurs one can Each Each shiftshift isis composedcomposed ofof sixsix staffstaff members members dial this group of numbers to report SecuritySecurity Dep 2Dep 2 peoplepeopleto Local Fire Engine to seek for EngineeringEngineering Dep 2Dep 2 peoplepeoplehelp Kitchen 1Kitchen 1 personperson Concierge 1Concierge 1 personperson 3 Emergency3 Emergency ResponseResponse Team ERT Team ERT GSM IfGSM If he shehe she isis absent theabsent the SupervisorSupervisor ofof ConciergeConcierge takestakes thethe responsibility responsibility DutyDuty EngineerEngineer DutyDuty SecuritySecurity SupervisorSupervisor 4 Fire4 Fire OfficersOfficers Under Under Emergency Emergency thethe person in chargeperson in charge ofof departmentdepartment mentionedmentioned belowbelow willwill serveserve asas FireFire Officers Officers SecuritySecurity Dep Dep EngineeringEngineering Dep Dep ExecutiveExecutive OfficeOffice F F B B officeoffice CulinaryCulinary StewardingStewarding In roomIn room ServiceService PregoPrego JewelJewel AllAll DayDay DinningDinning BanquetingBanqueting FrontFront OfficeOffice ExecutiveExecutive LoungeLounge BusinessBusiness CenterCenter WestinWestin Wo