A letter of complaint.doc

A letter of complaint: The letter of complaint usually consists of three issues: 一 the reason for writing the letter, 1. I am writing to complain about/that2. I am writing to express my dissatisfaction with somebody about something3. I am most reluctant to complain, but4. I feel sorry to trouble you but I am afraid I have to make a complaint aboutExamples:I am writing to complain about the service on the Beijing-Shanghai train which I took on August 16, 2001.I am writing to express my dissatisfaction about the Walkman I bought at the duty-free shop in your airport on February 14, 2005.二 background information and problems (past tense)三actions required 1. I would be grateful / I shall appreciate it very much if you could take the matter into consideration and solve it at your earliest convenience.2. I would like to have this matter settled by the end of/ within 14 days.Sample 1You live in a room in college which you share with another student. You find it very difficult to work there because he or she always has friends visiting. They have parties in the room and sometimes borrow your things without asking you.Write a letter to the Accommodation Office at the college and ask for a new room next term. You would prefer a single room. Explain your reasons.Dear Sir or Madam,I am writing to inform you that I wish to move into a new room next term. I would prefer a single room, as I find the present sharing arrangement inconvenient.I must explain that the reason for my dissatisfaction is my roommates inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. In addition, he sometimes borrows my things without asking me. In these circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my assignments.I am sure you will agree that the only solution is for me to move into a room of my own, where I will be free from such distractions. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.Yours sincerely,Janice KennedySample 2 You have received your pay for your summer holiday part-time job, but your pay is less than you were promised. Please write a letter to the manager of the unit, clearly stating what work you have done and how long your work took. While explaining your case, put forward your demand and suggestion.Dear Manager,I have received the $800 check which you pay to me as a part-time software programmer in your company during my latest summer vacation. However, I am at a loss why the amount is $ 100 less than you promised to pay me.It was contracted that a part-time software programmers weekly wage is $ 300. I signed the contract with you and consequently worked in your company for a total of 3 weeks. In the period, I went to and from work on time and to your satisfaction, I completed each task that you assigned me without any errors.Also, no blame about me was ever heard in any aspect. So my total income should be $ 900, which is $ 100 more than that I gained from you. I firmly insist on your kind explanation of the difference and making it up as soon as possible.Your early reply would be highly appreciated.Yours sincerelyJanet SmithSample 3 Dear Manager: Much to my regret, I write this to place a complaint against your bad delivery service of your company. The Samsung tape recorder model number JB/4703 that I ordered from your company on Nov. 1, arrived yesterday. The serial number of the machine is 4703 -0641. I am sorry to report that the recorder has been badly damaged. There was no unusual damage to the packing case, but when I opened it, I found that the lid of the recorder had been cracked and that the front surface of the machine had been scratched. Since there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it? I will hold on to this recorder until I hear from you. Sincerely yours, Jonathan Edwards社交書信(Letters of Social Activities) 社交書信包括的內(nèi)容很多，如邀請信、推薦信、介紹信、證明信、賀信、感謝信等等A Letter of Congratulation祝賀信開頭：開門見山，說明消息來源正文：回憶過去，表明感受，展望未來，提出建議。 結(jié)尾：表達(dá)祝愿常用句型：What exciting/thrilling news!It is good/sensational news.I was delighted/thrilled to hear/to receive the news that .It is the most joyful news I have heard for a long time.I congratulate you on/upon your success.Congratulations and all good/best wishes.Please accept my heartiest congratulations onPermit me to congratulate youWe want you to know how happy we were whenIt gave me a great deal of pleasure to learnWish you all the happiness in the world.I hope you will have nothing but joy and happiness in your life/career.All the luck in the world to you!Best of luck to you! 55 Fifth Avenue New York 10003 October 19th, 2002 Mr. Joseph R. Smith 4903 Ellis Avenue Chicago, Illinois 60607Dear Mr. Smith, As soon as I heard of your election to the board of directors of your firm, I felt I must write you to let you know how happy I am with your advancement. All of your friends have felt that in spite of the great difficulties you have faced in your climb up through the ranks, the outstanding ability we all recognized in you. This could not go unacknowledged. This advancement is certainly your due, and I think your firm should also be congratulated on taking advantage more fully of your exceptional talents. Sincerely yours, Emil HolgersonA Letter of Apology道歉信(Letters of Apologies)道歉信是寫信人對未盡之事向收信人表示歉意。語言要誠摯，解釋的理由要真實，不要顯出絲毫虛情假意，從而使收信人理解，并達(dá)到最終諒解。開頭：簡單交代對何事進(jìn)行道歉。 正文：解釋事情發(fā)生的原因，消除誤會或矛盾。結(jié)尾：再次表示遺憾和歉意，表明愿意補救的愿望，提出建議或安排。常用句型：I must apologize to you forI am very sorry that.I regret to inform you that I will not be able toI am afraid what I have done has caused many inconveniences to you.I sincerely hope you understand that I offended you quite unintentionally.I believe you can understand that I have not intended to hurt you.I owe you an apology.It is my fault.I am to blame for this unpleasant thing.Please pardon/excuse/forgive me.I sincerely hope that you will kindly accept my apologies.I will try my utmost not to make such a stupid mistake again.I trust the settlement of the matter will meet your wishes.I hope you will kindly forgive my lapse of attention.I am so sorry to have put you to/into so much trouble.應(yīng)注意：事情原委要解釋清楚。說明情況與理由，實事求是，簡明扼要。態(tài)度誠懇。用詞委婉，語氣溫和，得體。 256 Weeton Road, 2nd Floor, Hong Kong 7th June, 2004Dear David, I am very sorry that I could not meet you last night. I hope that you did not wait too long outside the New York Theatre. I had to look after my small brother until my mother returned home. She was a long time at the doctors and, she arrived home very late. I ran all the way to the bus-stop., but I had already missed the bus. I decided to get on a tram and I arrived at the New York Theatre at eight o clock. I did not think that you would still be there because I was three-quarters of an hour late. I do hope that you will forgive me. Your friend, PeterOct. 31, 2000Dear Mr. Clark,I would like to express my apologies for not being able to keep our 9 oclock appointment. I had a small accident on my way to school. I will come over to your apartment the day after tomorrow Monday, November 2, at 9 a.m. if that is convenient for you. I will check my mailbox tomorrow to see if you have left a note for me. Otherwise, I will see you at nine, Monday morning. With many apologies.Yours Li Xiaomei(Signed)December 15, 2000Dear Mary,I am very sorry that I was out when you came to see me yesterday afternoon. The fact is that I had an engagement with some friends and, ignorant of your visit, accompanied them to the cinema. Not until nine oclock in the evening did I come back. You must have been disappointed by my absence.I hope you will not leave the city this week. I will call on you on Friday afternoon at four oclock. As this is the first time you come to Beijing, I will take you to some places that may interest you. Please wait for me in your hotel at the appointed time.Yours truly,Xiao Cheng感謝信開頭：表達(dá)謝意，提及受到的幫助。 正文：回憶該幫助，高度評價/贊揚對方，表達(dá)當(dāng)時的心情感受。結(jié)尾：再次表達(dá)謝意，提出回報希望。常用句型：I am grateful/thankful to you forI am much obliged to you for your help.I shall always appreciate the assistance you have given me.I am writing to express my thanks to you for the many kindnesses you showed me when I was in hospital.It was most thoughtful /considerate/ considerable and generous of you to send me such a beautiful and fancy gift.It is very kind of you to help us.I hope you can know how much I appreciate your hospitality and your many kindnesses to me. But for your help, I would not.If it had not been for your timely assistance, I am afraid that.Thanks from the bottom of my heart forWith thanks from every one of us and best wishes to you.Again, I would like to express our warm thanks to you.I shall be pleased to reciprocate your favor when the opportunity arises.應(yīng)注意：開頭要直截了當(dāng)。表明誠意，避免空洞。態(tài)度熱情Beginning of a thank-you letterI am writing to extend/convey my heart-felt thanks/sincere appreciation/gratitude to you for End of a thank-you letter1. I must thank you again for your generous help / kind assistance.2. Please accept my gratitude, now and always.3. My true gratitude is beyond words. Thank you again.4. If you need any help to , please let me know. I shall appreciate it very much if you can give me a chance to return your kindness. Writing task 1 After being involved in an accident, you were looked after by another person. Write a special letter to express your thanks.Dear John,I am writing to express my heartfelt gratitude. I am referring to that unfortunate accident the other day, when I was knocked off my bike by a taxi. If it had not been for your timely assistance in giving me first aid and taking me to a nearby hospital, I fear that the consequences might have been much more serious. The doctor says that my broken leg is healing well, and the bruises and cuts I suffered will soon be completely better. In addition, the taxi company has agreed to pay my hospital bills. Everyone agrees that it was your quick-witted response in that emergency that has led to this satisfactory outcome. Although nowadays many people talk about the need to be unselfish to help others, we see very few people practicing what they preach. But you showed by your selfless action that you are an exception. If there were more people like you, this world would be a much nicer place. Yours sincerely, Ted Writing task 1You have just arrived in the city where you are going to spend two years for your masters degree. You have a lot preparation to do before the new term starts, but you do not know how to go round the city. A friend you have newly acquainted offered you guidance and helped you through difficulties. Write a letter to express your thanks. Dear Mary, I am writing this letter to thank you for the guidance you gave me. I was a perfect stranger when arriving at this city. Once I lost myself for not knowing the way in a downtown street, although I stopped to ask some people for direction. As you know this is the first time for me to come up to this big city. I bought a guidebook, but there were still difficulties in going round the city. The streets and shops puzzled me so much that I would rather stay indoors. It is your valuable guidance that has enabled me to go about the city without losing myself. I thank you very much for your kink help. Now I begin to know how to take the proper trolley buses. Yesterday I went downtown with some of my schoolmates to buy some stationery. Lesson will begin in a few days. I will come over to see you some day next week and tell you everything that has happened to me. Sincerely yours Julia NoelDear Miss Smith,I hope you can know how much I appreciate your kindnesses you showed me when I was in hospital.I got sick just a week before the final examination. I was so worried that I could not take part in the examination. It was just you that encouraged me to face the illness bravely. So I recovered soon, and I got good results in my final examination. If it had not been for your timely assistance, I am afraid I cant have recovered so soon and achieved such good results.Again, I would like to express my thanks to you.Sincerely yours,Dear Miss Smith,I am writing to express my thanks to you for the many kindnesses you showed me when I was in hospital.If it had not been for your timely assistance, I am afraid that I would be still in hospital now. I got sick just a week before the exam. You treated me well and I recovered soon. Now I pass the exam. But for your kindness help, I would not have passed the exam.Again, I would like to express my warm thanks to you. I shall be pleased to reciprocate your favor when the opportunity arises.Yours sincerely,Dear Miss Smith,I was a patient of yours one week ago, and I write the letter to you to show my appreciation for your help.It was near the final exam then, and without your hospitable and generous help, I could not have recovered so soon, let alone to get a high mark on the exam. I shall always appreciate the help you had offered me and I shall be pleased to reciprocate your favor when opportunity arises.Again, I would like to express my warm thanks to you.Best wishes,Sincerely yours, 80 Federal Street Boston, Massachusetts 02109 October 24, 2001Dear Miss Webster, Years ago when I was in your class in English, I became discouraged, you will never know just how discouraged I was when you came to my rescue, you saw hope for me when I knew only despair. You gave me renewed faith in myself, and I am writing now, after all these years, to thank you. But in my heart I have thanked you a million times, and now I wish you to know that to you I owe the success which I am enjoying. In this mail I am sending you a copy of my latest book, which is having a very good sale, and I wish you to remember as you read it that without your encouragement it would never have been written. Gratefully yours, Charles G. MartinA Letter of Thanks Rosedale, California July 15, 1999 Dear Mrs. Moore, You may be sure that I shall always continue to enjoy the week which I have just spent in your home with Louise. You did everything possible to make us happy. The parties, the picnics, and the lunches were all so delightful and gay that I can never thank you enough for all the trouble you took for US. Mother and I are already counting the days until Louise will be here with us. Tell her that I will write to her tomorrow. Gratefully yours, Mary Smith 咨詢信開頭：簡要告知身份，表明寫信原因或請求正文：詳細(xì)闡明詢問、請求的具體內(nèi)容、希望獲得的信息。 說明信應(yīng)寫明原因、實情及希望對方做些什么。強調(diào)所需信息/幫助的重要性。（按要求）結(jié)尾：表達(dá)謝意，希望得到對方回復(fù)、幫助或合作。常用句型：I would like to inquire about some information concerning/regarding.I am writing in the hope that you canI am writing because I would like toNeedless to say, your approval of my request will be beneficial not only to myself but to the company.Could you tell me what I have to do toIt is sincerely requested that youMy first question is that Should I need to send further materials, please let me know.If additional information is required, please advise me at your early convenience. Should I send you copies of my qualification in advance?I would be much obliged to you if you could let me know the procedures I have to go through.Your prompt and favorable attention to my inquiry would be highly appreciated.Please render me some valuable advice which is conducive to my final decision.I am looking forward to a favorable rep