酒店工作常用英語句子短語情景對話口語大全.doc

Unit 13 Dealing with problem New words and expressions She put away her clothes in the dresser. 他把衣服收好放在衣柜里。 The plastic and laundry list are contained in your dresser right the second drawer. 塑料袋和洗衣表格在您梳妝臺右邊的第二個抽屜里。 I think I ought to call a repairman to go to your room to fix them and get someone to clean the room. 我想我應(yīng)該叫個維修工去您房間修好它，然后再派個人去清潔房間。 New words and expressions Im glad to be at your service. 愿意為您效勞。 Im afraid youll have to pay for the damage. 恐怕您得為損壞賠償。 Just lean on me and Ill help you to bed. 靠著我，我?guī)湍酱采先ァ?Let me pinch your nose to stop the bleeding. 讓我把您鼻子捏住止血。 New words and expressions Please dont blow your nose. Otherwise itll bleed again. 別碰你的鼻子，否則又流血了。 New words and expressions smoke detector 煙感器；煙霧探測器 smoke alarm Your smoke detector is flashing, sir. 您房間的煙感器在閃，先生。 smoke detector detect the presence of smoke. 煙塵探測器可探測是否存在煙霧。 security alarm system 安全警報系統(tǒng) The detector is very sensitive. So if you smoke next time, please open the window. 煙感器很敏感，所以下次如果您吸煙，請打開窗戶。 Special Terms in Maintenance 工程維修部 Maintenance Dept. Engineering & Maintenance Dept. 總工程師 chief engineer 副總工程師 asst. chief 值班工程師 我對此表示抱歉，我會通知維修部的經(jīng)理，他會立即處理此事。 Im sorry for that. Ill tell the manager of the maintenance department. Hell see to it at once. 我的職責(zé)就是確保每個房間及飯店的每個角落都不斷水。 Its my duty in the hotel to ensure proper water supply to all rooms and other part of the hotel. 由于正在修水管，從上午8點到下午3點暫停供水。 Since the water pipes are being repaired, cold water is not available from 8 a.m. to 3 p.m. Passage 2 Housekeeping Department 任何飯店經(jīng)營中，客房部都是基礎(chǔ)的部門之一。 The housekeeping department is one of the basic departments in any hotel operation. 客房部負(fù)責(zé)清潔客房，使他們看起來整潔、配備齊全并且舒適。 The housekeeping department is responsible for cleaning guest rooms and making them looks tidy, well-appointed and comfortable. Useful terms and sentences The housekeeping department is headed by the executive housekeeper and its staff includes housemaids, housemen, floor clerks, linen room attendants, and the like. 客房部由客房總監(jiān)帶領(lǐng)，員工包括客房部女服務(wù)員、男服務(wù)員、樓層服務(wù)員和布草房員工等。 Linen room 布草房 In addition to keeping the rooms clean and in good order, the housemaid or chambermaid must keep a daily record of each room. 客房部服務(wù)員除了要保持客房情節(jié)有序外，還必須做好每間房的客房日志。 Useful terms and sentences Production sheet 生產(chǎn)指示單，生產(chǎn)訂單 The production sheet tell the housemaid whether the room needs makeup or servicing because of recent use. 生產(chǎn)訂單告訴客房部服務(wù)員，根據(jù)最近使用情況客房是否需要整理或者維護(hù)。 The production sheet also tells the housemaid which room should be generally cleaned and which bathroom should be scrubbed. 生產(chǎn)訂單還告訴客房服務(wù)員哪間房需要一般清潔，哪間衛(wèi)生間需要擦洗。 Useful terms and sentences If the room doesnt need a complete makeup, then the housemaid does a pickup. 如果客房不需要徹底清理，客房服務(wù)員就會做個簡單整理。 The housemaids usually clean the checkout rooms first, unless there is a special early makeup request. 如果沒有特殊的請即清掃的要求，客房部服務(wù)員通常先清掃已結(jié)客房。 Useful terms and sentences The rooms with early makeup requests should be serviced promptly because guests might need them for a business meeting. 請即清掃要求的客房應(yīng)該立即服務(wù)，因為客人可能用客房做商務(wù)會議用。 If the housemaid finds something wrong with the room or something is damaged, she is instructed to call the supervisor who, in turn, should tell the front desk that the room is out of order. 如果客房服務(wù)員發(fā)現(xiàn)客房有問題或者物品損壞，她會按指示告訴主管，值班主管會通知前臺客房發(fā)生故障。 Useful terms and sentences The hotel laundry and valet service are also parts of the housekeeping departments domain. 飯店洗衣服務(wù)也是客房部的工作范圍。 The staff must provide quick and efficient service for guests who need their clothes washed, dry cleaned or pressed. 客房部員工必須提供快速有效的服務(wù)給那些需要水洗、干洗和熨燙衣服的客人。 Useful terms and sentences Vacancy report 空置報告；空房報告 The housekeeping department also fills requests for additional accommodations for guests, such as extra bedding and rollaway beds. 客房部還要為客人提供額外住宿要求的服務(wù)，比如額外的被褥和滾動式折疊床等。 Another responsibility of the staff is to take special care of the master keys. This is very important for security seasons. 客房部員工的另一個職責(zé)是特別注意萬能鑰匙，因為安全的原因它尤其重要。 The Responsibilities of Housekeeping Staff Executive housekeeper: In charge of housekeeping Dept. in a large hotel. 客房總監(jiān)或叫客房部經(jīng)理，在大酒店負(fù)責(zé)客房部。 Supervisor: A head of housemaids or chambermaids or room keepers. 主管，是客房部服務(wù)員的總管。 The Responsibilities of Housekeeping Staff Housemaid/ chambermaid: Who takes care of the housework in the guest room, such as making or changing beds, dusting furniture, sweeping or cleaning floors and carpets, washing the bathroom, replacing towels and washcloths, etc. 客房部服務(wù)員，負(fù)責(zé)客房部的家務(wù)勞動，比如換床單、家具抹塵、清潔地板和地毯、清潔衛(wèi)生間、更換毛巾和浴巾等。 The Responsibilities of Housekeeping Staff Floor clerk: Works at the public area of certain floor, supplies information and answers guests questions, and supplies the rooms with the items guests need. 樓層服務(wù)員，在某一樓層的公共區(qū)域工作，回答賓客問訊并提供信息，提供賓客需要的物品。 Linen room attendant: Works in the laundry and valet room. 布草房員工，在洗衣房工作。 The Responsibilities of Housekeeping Staff Houseboy: Does heavy housekeeping chores, especially in the public areas of the hotel, such as washing window, shampooing carpets, removing and cleaning draperies, and many other tasks that might be considered beyond the physical capacities of women. 客房部男服務(wù)員，做比較繁重的客房部雜活，尤其在飯店的公共區(qū)域，比如清洗窗戶、地毯、帷幔等很多被認(rèn)為超出女人能力的重活。 The Responsibilities of Housekeeping Staff To a certain extent, many of their jobs are performed out of sight of the guests. 在某種程度上，他們很多工作都是在客人的視線之外完成的。 “back of house” services 客房無人服務(wù) But they make it possible for guests to feel the heart-felt warmth and live in a comfortable temporary home. 但是他們讓賓客感到由衷的溫暖，住在一個舒適的臨時的家里。 Unit14 Reservation vacant room 空房 vacant seat 空座 ; 空位 Room availability 可用房；空房= vacant room Western cuisine 西餐 Im sorry to say that we dont have a vacant table at the moment. 很抱歉現(xiàn)在我們沒有空位。 Sorry to have kept you waiting. 對不起，讓您久等了。 Sorry to have kept you waiting. We can seat your party now, would you please step this way, please? 抱歉讓您久等了，您現(xiàn)在可以就坐，這邊來好嗎？ Take your seats. Heres the menu. The waiter will come in a few minutes to take your order. 請坐，這是菜單，服務(wù)員會在幾分鐘后為您點單。 Useful sentences Id like to book a table for six. 我想訂張六人臺。 Were going to eat order some specialties. 我們想試試特色菜。 Were looking forward to seeing you. 我們期待您的光臨。 Im sorry to say that we dont have a vacant table at the moment. 很抱歉現(xiàn)在我們沒有空位。 Useful sentences Would you please have a seat in the waiting room for a few minutes? One table over there is almost ready. 您可以在那邊的待餐間休息一會嗎？那邊的一張餐臺馬上就好了。 Sorry to have kept you waiting, ladies and gentlemen. We can seat your party now. 很抱歉讓您久等了，現(xiàn)在可以讓您就坐了。 Here is the menu. Ill return in a few minutes to take your order. 這是菜單，幾分鐘后我會過來為您點餐。 Useful sentences and phrases A moment, please, Ill check the room availability. 稍等，我核實一下可用房情況。 Function room 多功能廳 Video player 視頻播放器 Slide projector 幻燈片放映機(jī) The room rental is charged on a half-day basis and theres a charge for the equipment. 會議室的租金是半天起價，而且所配備的設(shè)備也要收取費用。 Useful sentences A banner is also preferred in the lecture room and a poster in the lobby. 最好會議室有個橫幅，大堂放個通知。 The function rooms can be partitioned according to the needs of the guests. 我們根據(jù)賓客的需要劃分會議室。 Would you please sign here for confirmation? 請在這簽字確認(rèn)好嗎？ Passage 2 Banquet Reservation Banquet reservationist 宴會預(yù)訂員 His or her responsibilities includes answering questions about reservations, booking and assigning tables or private rooms for guests who request a table or a room in the hotel. 他/她的職責(zé)包括回答關(guān)于預(yù)訂的問題，為在飯店需要餐桌或包間的客人進(jìn)行預(yù)訂、分配。 He/ she takes reservations, cancellations and revisions. 他/她處理預(yù)定、預(yù)定取消和預(yù)定修改。 Passage 2 Banquet Reservation For a large-scale or an important banquet reservation, however, a face to face talk is suggested. 然而，對于大型的或者重要的宴會預(yù)定，建議面對面的談一下。 When a guest comes to make reservation in person, hell be able to give detailed instructions with regards to the set-up of the banquet venue, table set-up, food and beverage standard, and the like. 當(dāng)客人親自來預(yù)訂的時候，他能在宴會場地、桌面布置、餐飲標(biāo)準(zhǔn)等方面進(jìn)行具體的指導(dǎo)。 Lantern Festival What do we do during the lantern festival? We watch the lanterns, eat the rice dumplings and guess the lantern riddles. What does Tangyuan symbolize in Chinese? Tangyuan in Chinese has a similar pronunciation with “TUANYUAN”, meaning reunion. Traditional Chinese Festivals 春節(jié) Spring Festival 元宵節(jié) Lantern Festival 清明節(jié) Tomb-sweeping Day 勞動節(jié) International Labor Day 端午節(jié) The Dragon Boat Festival 中元節(jié)（鬼節(jié)） Dead Spirits Festival Hungry Ghost Festival 中秋節(jié) The Moon Festival Mid-Autumn Day 國慶節(jié) The National Day Translation 我想為TED先生訂一張靠窗的6人臺，晚上6:30用餐。 Id like to order a table for six beside the window for Mr. Ted. The time is at 6:30 afternoon. 這張桌子已經(jīng)預(yù)定，那張桌子怎么樣？ The table was ordered already, how about the table over there? 餐廳現(xiàn)在客滿，請稍后約20分鐘好嗎？ Were fully booked up now. Will you care for waiting for about 20 minutes? Translation 對不起，讓您久等了。 Sorry to have kept you waiting. 為了讓客人滿意，我們愿意竭盡全力。 Wed like to try our best to satisfy our guests. 先生想幾點來就餐？ What time would you like your table, sir? 為您預(yù)訂晚上8點不吸煙區(qū)域的兩人餐臺，請問您的姓名? Ill reserve a table for two in the non-smoking area at 8:00, sir. May I know your name, please? Translation 我們期待您今晚大駕光臨，謝謝您打電話來。 We look forward to having you with us tonight. Thank you for calling us. 我們已經(jīng)接受很多預(yù)定了，雖然我不能保證什么，但請相信我們一定會盡力，希望您能理解。 We have already received many bookings and though I cant guarantee anything, please be assured that well try our best. I hope youll understand. Unit 15 Breakfast we serve ham, sausage and bacon. 我們供應(yīng)火腿、香腸、熏肉。 Hot pot soft roll 軟包；軟面包 Theres an array of fancy dishes. 有一排好吃的。 The buffet here is an international one which cater to the taste of dinners both from home and abroad. 這的自助是國際性的，能夠滿足國內(nèi)外就餐者的口味。 cater to 迎合；為服務(wù) Our services can cater to every demand of our consumers. 我們的服務(wù)能滿足消費者的每個需要。 We serve rice porridge, mixed meat congee, millet congee and preserved eggs congee here. 我們有大米粥、八珍粥、小米粥、皮蛋粥。 Eating Spring pancake is Chinese custom. 吃春餅是中國的習(xí)俗。 What bread would you like to have? Toast, Croissants, Danish Pastries or soft and hard rolls? 請問您喜歡什么面包？我們有吐司、牛角包、丹麥包、軟包和硬包。 Soybean milk 豆?jié){ 配熏肉、火腿還是香腸？ Chinese Breakfast fried bread stick n. 油條 Steamed dumpling 蒸餃；包子 Fried dumpling 煎餃；鍋貼 饅頭 Steamed bread Steamed bun 包子 Steamed dumpling Steamed Bun 花卷 Steamed twisted roll Steamed bread roll 面條 Noodle 粥 Porridge; congee Passage 2 Cocktails Cocktails are an important part of restaurant business, and it takes time to learn how to properly mix and serve hundreds of different drinks and combinations. 雞尾酒是餐飲業(yè)務(wù)中一個重要的部分，需要花費時間去學(xué)習(xí)如何適當(dāng)?shù)呐渲撇⒐?yīng)數(shù)百種不同的飲品和混合酒。 Many people have their own preferences for certain cocktail recipes, and bartenders are asked to mix drinks to suit customers taste. 很多人在某種雞尾酒配方方面有他個人的偏好，這也就要求調(diào)酒師根據(jù)顧客的口味去調(diào)制飲品。 Passage 2 Cocktail In addition to serve drinks, bartenders also serve wine, draft or bottled beer, and a wide variety of non-alcoholic beverages. 調(diào)酒師除了供應(yīng)飲品，還要提供紅酒、干啤和瓶裝啤酒，以及許多不含酒精的飲料。 In large restaurants or hotels, the bartender is usually assisted by a helper. Helpers keep the bar supplied with liquor, mixes and ice. 在大酒店或大飯店，調(diào)酒師通常有個助手幫忙，這個助手負(fù)責(zé)給酒吧供給烈酒、調(diào)拌料和冰塊。 Passage 2 Cocktail They stock refrigerators with wine and beer, connect kegs of beer to the taps, and keep and bar area clean. They may also wash glasses. 助手負(fù)責(zé)把葡萄酒和啤酒放入冰箱，把啤酒桶接上龍頭，并且保證吧臺的清潔，他們也可能洗玻璃杯。 Bartenders should have pleasant personalities because they deal with the public. 調(diào)酒師需要有令人愉悅的個性，因為他們與大眾接觸的多。 They need physical stamina since they stand most of the time. They may also have to left heavy cases and kegs. 他們需要體能好，因為多數(shù)時間都在站著，他們也可能需要提重東西和啤酒桶。 我們供應(yīng)歐陸式早餐和美式早餐。 We serve continental breakfast and American breakfast. 我要一個煮老的雞蛋。 Id like a hard-boiled egg. 這是點菜的菜單。 This is the a la carte menu. 我要一份水果沙拉。 Id like a fruit salad. 我們供應(yīng)很多種點心，請自便。 We serve kinds of dim sum ( snack, pastry, dessert ), please help yourself. Unit 16 Taking Orders Chili sauce 辣椒醬 Are you ready to order? 可以為您點菜了嗎？ 請坐，這是菜單。 Take your seats. Heres the menu. 服務(wù)員會在幾分鐘后為您點單。 The waiter will come in a few minutes to take your order. Broccoli with crabmeat sauce. 蟹汁西蘭花 New Words and Expressions 您要烤雞飯還是綠花椰菜佐牛肉？ Would you like baked chicken with rice or beef and broccoli? Chefs recommendation 主廚推薦 Your dishes will take 15 minutes to prepare. While waiting, would you like something to drink? 您的菜品需要15分鐘準(zhǔn)備，等候的時候您想喝點什么？ How would you like your steak, rare, medium or well-done? 您的牛排要幾分熟的？稍熟，五分熟，還是八分熟？ Would you like your steak with a baked potato or French fries? 您想牛排配烤土豆還是法式炸薯條？ What would you like to drink with your meal? 您想用什么酒配餐？ Will you dine a la carte or take the table dhte? 您點菜呢還是吃套餐？ Whats the special today? Grilled chicken 燒雞 Passage 2 Menu Planning Menu planning is important from two points of view: the owners profit and the customers pleasure. 從餐廳利潤和顧客滿意兩個角度分析，菜單設(shè)計是很重要的。 The cost of the food that the restaurant purchases must be low enough to make it possible to return a profit on the prices charged for the prepared dishes. 餐廳購買原材料的費用一定要夠低，以使按餐廳菜品價格買單能得到一定利潤成為可能。 Translation Those who plan menus must be aware of these price differences. 負(fù)責(zé)計劃菜單的人一定要注意那些價格差。 Pleasing the customer is usually described as merchandising, or making a product interesting so that customers will buy it. 取悅顧客，通常被描述為推銷，或者使產(chǎn)品變得有趣，以便顧客購買它。 The restaurants appearance, location, and cuisine must be designed to appeal to a particular and available clientele. 必須設(shè)計好餐廳的外觀、選址和菜品，以便吸引到一個特定的大量的顧客群。 Would you like a baked potato or mashed potatoes with your entree? 您想要烤馬鈴薯還是馬鈴薯泥來搭配您的主菜呢? Translation On a table dhte menu, the price of the entre is the price of the complete meal. 在套菜菜單上，主菜的價格就是全套餐點的價格。 On an a la carte menu, each dish (appetizer, entre, side dishes such as vegetable and salads, and desserts) is priced separately. 根據(jù)零點菜單，每一道菜（開胃菜，主菜，蔬菜和色拉等配菜，甜品）都是分別定價的。 Restaurants with an a la carte menus are ordinarily more expensive than those with table dhte menus. 通常用零點菜單的餐廳都會比用套菜菜單的餐廳貴。 Translation 我對法式服務(wù)不了解。 Im not familiar with French service. 西餐服務(wù)方法一般分為法式、英式、美式和俄式四種。 The way of western service are generally divided into French, English, American and Russian style. 您不妨嘗嘗我們廚師長的特色菜。 You may have a try on our chefs recommendation. 既然已經(jīng)上桌了，我們不妨吃一吃。 We may have a try since it has been served. 許多賓客對這種酒贊賞備至。 Many guests give high comments on this wine. Translation In 1762, an Englishman called John Montague, the Fourth Earl of Sandwich, was busily engaged in a very long card game. 1762年，一個叫約翰蒙塔古的英國人，是三明治家族的第四伯爵，忙于一個非常長的紙牌游戲。 Though hungry, he refused to stop even for meals. 盡管很餓，他都拒絕停下來吃飯。 He asked a servant to bring him roast beef between to pieces of bread. 他讓一個仆人給他拿來用兩片面包夾著的烤牛肉。 Translation Thus the Earl of Sandwich has his sandwich and his card game. 因此三明治伯爵就可以邊吃三明治邊玩牌。 After that, a new word came into the English Language. Thus we have the word “sandwich” today. 從那以后，英語中一個新詞出現(xiàn)了，這就是我們今天使用的三明治。 Unit 17 Chinese Food adj. 辛辣的；香的，多香料的；下流的 Wellif you like hot and spicy food, we could try Sichuan food. 哦。如果你喜歡辛辣的食物，我們可以嘗嘗四川菜。 Useful Expressions and Sentences 中國菜主要分為四大菜系，叫做廣東菜、四川菜、山東菜和江浙菜。 Chinese food is mainly divided into four big cuisines, namely Guangdong, Sichuan, Shandong, and Jiangsu cuisines. I believe youll know a lot about Chinese traditions this winter holiday, such as the custom, practices, cuisine, greeting and so on. 我相信你一定可以在這個寒假了解到許多中國的傳統(tǒng)習(xí)俗，如風(fēng)俗習(xí)慣、菜肴、祝詞等等。 Chinese Cuisine 中國名菜有四大菜系、八大菜系、十大菜系之說。 Chinese famous dishes can be divided into four, eight or ten styles of cooking. 具體來說，中國菜系分為八大菜系。 To be more specific, Chinese food is divided in to eight big cuisines, or say, eight styles. 八大菜系 eight big cuisines / eight styles / Eight Great Traditions Generally speaking, Guangdong food is light and clear, while Sichuan food has a strong and hot taste. 一般來說，粵菜清淡，而川菜味道重且辣。 The Shandong food is heavy and spicy, and Jiangsu food is spicy but not greasy. 魯菜咸而且多香料，江蘇菜多香料但不油膩。 What type of dishes do you prefer? Light or spicy ones? 您喜歡哪種類型的菜，清淡的還是多香料的？ Useful Expressions and Sentences If thats the case, Id like to suggest that you taste a selection of the specialties of all the four cuisines. 如果那樣的話，我建議您嘗嘗四大菜系的一些精選特色菜。 For your information, it takes about 15 minutes for the first course to be served. 提醒您一下，上第一道菜需要大概15分鐘。 While waiting, why not try Sun Rise, a non-alcoholic drink recommended by our hotel? 等菜的時候，您想試一下本店推薦的朝日牌不含酒精的飲料嗎？ Useful Expressions and Sentences A Chinese banquet usually starts with assorted cold dishes. It could be mixed seafood, poultry or vegetables. 中餐宴會通常由什錦冷盤開始，什錦冷盤可能是海鮮、禽類和蔬菜拼盤。 Then comes the sharks fin soup. 然后是魚翅盅。 Following the sharks fin soup, there will be a chicken dish, a prawn, duck or pigeon dish. 上完魚翅盅，會有一個雞肉、蝦、鴨子或者鴿子。 Then comes a clear soup, always followed by a dish. 然后是一個清湯，通常下來是一道魚。 Useful Expressions and Sentences When you see fish, you know that all the main dishes have been served and the dinner will end with rice. 當(dāng)你看見上魚了，你就知道所有的主菜已經(jīng)上完要上米飯了。 Lastly, there are two or four kinds of dim sum for dessert, then fresh fruit and a cup of hot tea to end the banquet. 最后