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.,Unit3,InformationatWork,Contents,UnitGoals,Lead-in,Listening&Speaking,Reading&Writing,LanguageinUse,UnitTask,ExtendedActivities,FunTime,UnitGoals,Learnersshouldbeabletotaketelephonemessagesreceiveandgiveinformationindifferentwaysknowwhatinformationtoaskwhenservingwritemeetingnotices,Lead-in,Inwhatwaycanwefindoutinformationaboutacompany?,telephone,file,Internet,fax,email,notice,The_cangiveusinformation.,Listening&Speaking,PartI,PartII,WordsandExpressions,PartI,Listening1,Dialogue1,RolePlay,Listening1,Completethemessage.,Script,TelephoneMessageTo:_From:_PhoneNumber:_CallbacklaterCallagain,MrSmith,BillGreen,212-393-7332,Script,A:Hello,isthatMrSmithsoffice?B:Yes,thisisAlice.MayIhelpyou?A:ThisisBillGreen.IdliketospeaktoMrSmith,please.B:ImafraidMrSmithisbusynowandhellcallyoubacklater.Yournumber,please?A:Myphonenumberinthehotelis212-393-7332.,IdLiketoSpeaktoMrWhite(Linda,asecretaryistakingatelephonemessage.)Linda:Goodmorning.HowcanIhelpyou?MrZhang:Goodmorning.IdliketospeaktoMrWhite,please.Linda:MrWhiteisinameetingnow.MayIaskwhoiscalling?MrZhang:ThisisJackZhang.Linda:Oh,yes,MrZhang.MrWhiteaskedmetogiveyouhiscellphonenumber.Its1304000.Youmaycallhimintheafternoon.MrZhang:Thankyouverymuch.,Dialogue1,RolePlay,Practicethedialoguebyusingtheinformationbelowandseeifyoucanaddsomemore.,onbusiness,TomSmith,takeamessage,calllater,talkingwithaguest,TonyJones,PartII,Listening2,Dialogue2,RolePlay,Listening2,Listenandfillin.,Script,MeetingNoticeTo:_Time:_Date:_Location:_Thetopicofthemeeting:_,MrBlack,9oclock,Oct22,themeetingroomintheHiltonHotel,thecompanysplannextyear,Script,IamMaryBrown.IamasecretaryinMrBlacksoffice.Heisgoingtohaveameetingat9oclockonOct22.ItwillbeheldinthemeetingroomintheHiltonHotel.Itisaboutthecompanysplannextyear.,AFaxMessage(Susan,asecretary,istalkingwithherboss.)Susan:Heresafaxmessageforyou,MrSweet.MrSweet:Anythingimportant?Susan:Therewillbeameetingat9oclocktomorrowmorning.MrSweet:Whatisitabout?Susan:Theplanfordesigningnewproducts.MrSweet:Whowillbeatthemeeting?Susan:Allthedepartmentmanagersinourcompany.,Dialogue2,RolePlay,A:Therewillbeameeting_.B:Whatisitabout?A:_.,Practicethedialogueaccordingtothesituationsbelowandseeifyoucansaymore.,WordsandExpressions1,speak/spi:k/v.談話afraid/E5freId/adj.恐怕busy/5bIzI/adj.忙碌的hold/hEuld/v.舉行(會議等)plan/plAn/n.計劃designing/dI5zaInIN/n.設(shè)計,WordsandExpressions,WordsandExpressions2,WordsandExpressions,product/5prdQkt/n.產(chǎn)品telephonemessage電話信息cellphone手機(jī)onbusiness出差meetingroom會議室,Reading&Writing,Reading,Writing,Reading,Pre-readingActivity,Text,WordsandExpressions,TrueorFalse,SumUp,Pre-readingActivity,Haveadiscussionwithyourpartnerandticktherightchoicesaboutwhatanoperatorusuallydo.,A911operator()shouldbekindtocallers.()onlyhelpschildrenintrouble.()askswhathappens.()asksifanyhelpisneeded.()canfindaddressesofcallers.()worksonlyatnight.,Text,A911Operator(LucyandLindaaretalkingabouttheirworkarrangements.)aryworksasa911operatorandsheoftenhelpspeopleinneed.Onemorning,shewassurprisedtogetacallfromayoungchildwhosaid,“Mommayill,mommayill”againandagain.Maryhurriedtofindtheaddressofthecallandcalledthepolice.Inashorttime,thepolicemenanddoctorsarrivedatthehouse.Theybrokethedooropenandsawthelittlechildsittingbesidehermotherandholdinghermothershand.Thedoctorsgavethemothersometreatment.Abouttenminuteslater,shewokeupandtoldthemthatherdaughterwasonlytwoyearsold.,M,WordsandExpressions4,WordsandExpressions,kind/kaInd/adj.和氣的;善良的caller/5kC:lE/n.打電話的人trouble/5trQbl/n.麻煩happen/5hApn/v.發(fā)生find/faInd/v.找到address/E5dres/n.地址operator/5pEreItE/n.接線員,WordsandExpressions5,surprised/sE5praIzd/adj.感到驚訝的young/jQN/adj.年紀(jì)小的hurry/5hQrI/v.匆忙minute/5mInIt/n.分鐘policeman/pE5li:smEn/n.警察break/breIk/v.使破裂wake/weIk/v.醒來daughter/5dC:tE/n.女兒,WordsandExpressions,WordsandExpressions5,introuble處于不幸中inneed在危急中againandagain再三地,反復(fù)地break.open(用力迫使門、窗等)打開wakeup醒來,WordsandExpressions,TrueorFalse,Tickthecorrectanswersaccordingtowhatyoureadinthetext.,TF1.Maryisakindoperatorandsheoftenhelpspeopleinneed.2.Shewasveryhappywhenshereceivedacallfromalittlechild.3.Thepoliceandthedoctorsgotintothehousethroughthewindows.4.Thelittlegirlsatbesidehermother,cryinghard.5.ThelittlegirlwhocalledMarywasonlytwoyearsold.,SumUp,Makeasummaryofthestorybyreorderingthesentencesgivenbelow.,1.Thepolicemenanddoctorsarrivedatthehousequicklyandbrokethedooropen.2.Maryknewthatthelittlegirlwasonlytwoyearsold.3.Thedoctorsgavethegirlsmothersometreatmentandshewokeup.4.Maryhurriedtofindoutthecallersaddressandcalledthepolice.5.AlittlegirltoldMarybytelephonethathermotherwasill.,5,4,1,3,2,Writing,ReadandComplete,ReadtheinvitationletterandwriteamemoofthemeetingforMrSmith.,DearMrSmith,WeareinvitingyoutoattendourmeetingonWorldClimateChangesinthe21stCenturyorganizedbytheClimateResearchCenter.Themeetingwillbeopenedat9:00a.m.onDecember15intheMeetingRoomoftheGreenHotel.Ifyouhaveanyquestions,pleasecalloursecretary,MissWangon(852)23587850.Welookforwardtoseeingyou.ClimateResearchCenter,Writing,ReadandComplete,ReadtheinvitationletterandwriteamemoofthemeetingforMrSmith.,MemoTopicofthemeeting:_Organizer:_Time:_Location:_Telephone:_,WorldClimateChangesinthe21stCentury,theClimateResearchCenter,9:00a.m.,December15,theMeetingRoomoftheGreenHotel,(852)23587850,LanguageinUse,PartI.Spell,PartII.Listen,PartIII.Speak,PartIV.Read,PartV.Write,ProblemSolving,CultureTip,PartI.Spell,Spelloutthemissingwords.Thefirstletterofthewordsisalreadygiven.,1LetsgototheI_Desktoask.,2Thisisanewc_phone.,3Thesef_sareinorder.,4Lookatthen_boardforinformation.,nformation,ell,ile,otice,PartI.Spell,Spelloutthemissingwords.Thefirstletterofthewordsisalreadygiven.,5Weshouldhaveadesigningp_forlife.,6Manypeoplearehavingam_.,7Takesomem_ifyouhaveacold.,8W_up,itstimetohavebreakfast.,lan,eeting,edicine,ake,PartII.Listen,Listenandchoosewhatyouhear.,Script,Script,A:Hello,mayIhelpyou?B:Please.PutmethroughtoMrParksOffice.A:(Amomentlater.)Sorry,sir,butthereisnoanswer.Itstoolateandyoumaycallagaintomorrowmorning.B:Ivejustarrivedhere.Iamill.Pleasehelpme.A:Dontworry.Illcallupthenearesthospital.Tellmeyouraddress,sir.,PartIII.Speak,Speakout.Inpairs,practicethedialoguebyusingthepicturesbelow.Seeifyoucansaymore.,A:Hello,mayIhelpyou?B:Pleaseputmethroughto_.Ivegotaterrible_.Pleasehelpme.A:Dontworry.Heisontheway.,MrSmithsOffice,stomachache,MrGreensOffice,headache,MrSmithsOffice,stomachache,1)Onenight,sheputthroughacall,buttherewasnoanswer.2)Lucycalledupthenearesthospitalrequestinganemergencytreatmentfortheman.3)Themansoundedveryweak:“Pleasehelpme.”4)Lucyisaverykind-heartedoperator.,PartIV.Read,Readthestatementsbelowandtrytomatchthemwiththepictures.,a,b,c,d,PartV.Write,Writeoutthemissingwordstocompletethestory.,Lucyisaverykind-heartedoperator.Onenight,sheput_acallfromasmalltowntoanofficeinabigcity,buttherewasno_.Sheaskedthe_totryagainthenextday,butthecallersoundedveryweak,“Iamatravelingwriter.IvejustarrivedhereandIamseriouslyill.Idonthaveanyotherfriendshere.Pleasehelpme.”Lucytookallthe_quicklyandcalledupthenearest_requestinganemergencytreatment(急診)forthewriter.,through,answer,caller,information,hospital,ProblemSolving,Part1,Part2,Part1,MrGreeniswantedonthephone!,ThreecustomerswanttotalkwithMrGreenonthephone,butMrGreenisnotinhisoffice.Supposeyouarehissecretaryandtrytoanswerthephones.,A:Pleaseholdonamoment.LetmeseeifIcanputyouthroughagain.B:Illtellhimassoonasthemeetingisover.C:Imafraidhewontliketobebothered.Illemailhimandlethimknow.,Part1,MrGreeniswantedonthephone!,ThreecustomerswanttotalkwithMrGreenonthephone,butMrGreenisnotinhisoffice.Supposeyouarehissecretaryandtrytoanswerthephones.,Conversation1Customer1:Hello,mayIspeaktoMrGreen?Secretary:MayIaskwhoiscalling?Customer1:ThisisMissFlower.Itsabouttheappointmenttomorrowmorning.Secretary:Imsorry,MissFlower.Thelineisbusynow._.,A,Part1,MrGreeniswantedonthephone!,ThreecustomerswanttotalkwithMrGreenonthephone,butMrGreenisnotinhisoffice.Supposeyouarehissecretaryandtrytoanswerthephones.,Conversation2Customer2:Hello,mayIspeaktoMrGreen?Secretary:Imsorry,butMrGreenishavingameetingatthemoment.Customer2:Well,thisisMrKenNorth.Wouldyoupleasetellhimtocallmelaterat89224511?Secretary:Sure._.,B,Part1,MrGreeniswantedonthephone!,ThreecustomerswanttotalkwithMrGreenonthephone,butMrGreenisnotinhisoffice.Supposeyouarehissecretaryandtrytoanswerthephones.,Conversation3Customer3:Hello,mayIspeaktoMrGreen?Secretary:Imsorry.MrGreenisonabusinesstrip.Customer3:Well,couldyoutellmehiscellphonenumber?Secretary:Sorry,_.,C,Part2,TrytocontactMrLake!,MrLakeishavingameetinginanothercity.Trytocontacthimindifferentways.,Conversation1Joe:WhenwillMrLakebeback?I:Tomorrowmorning.Joe:Well,Hereisameetingnoticeforhim.Itsimportant.I:Dontworry.Ill_andhewillgodirectlytothemeetingroomfromtheairport.,callhimtonight.,Part2,TrytocontactMrLake!,MrLakeishavingameetinginanothercity.Trytocontacthimindifferentways.,Conversation2Nina:WhenwillMrLakebeback?I:Tomorrowmorning.Nina:Well,heresareportforhim.Itsimportant.I:Dontworry.Ill_.,sendafaxtohimrightnow,Part2,TrytocontactMrLake!,MrLakeishavingameetinginanothercity.Trytocontacthimindifferentways.,Conversation3Linda:WhenwillMrLakebeback?I:Tomorrowmorning.Linda:Well,herearesomepictureshewantsforthemeeting.Itsimportant.I:Dontworry.Ill_.,emailthepicturestohimassoonaspossible,CultureTip,在美國和加拿大等國家,如發(fā)生緊急情況,需要找警察、消防隊或醫(yī)療護(hù)理人員時,可以撥打911。接線員會問你的姓名、地點及發(fā)生了什么事情。如果你不能用英文正確表述,可以說IspeakChinese,接線員會找翻譯人員幫助。911是緊急電話,不能隨便撥打,如果只是一般非緊急問題,可以撥打當(dāng)?shù)鼐炀謱で髱椭?911急救電話,UnitTask,WhichisthequickestwayforMiketosendouttheinstructions?Mike,anofficeassistantwantstosendouttheinstructionsforthecompanysnewproduct.Whichwaydoyouthinkisbetter?Canyoulistsomereasonsforyourchoice?,1.Listsomechoicesandreasons.,UnitTask,2.Workingroupsandfindoutthebestwaytosendouttheinstructions.Youmayusethefollowingsentencepatterns.,Whatwouldyoudotogiveouttheinformation?Whydoyouchoosethisway?Whatabout.?,ExtendedActivities,PartA,PartB,PartC,PartA,Listenandmatch.,Script,TrytoBeaGoodOperator,Script,1.Ifyouareanoperator,answerthecallatoncewhenitrings.2.Rememberphonenumbersasfastaspossible.3.Neverbeangrywithpeoplewhenansweringthephone.4.Youshouldhaveskillstosolveproblemsindependently.5.Andyouhavetoworklonghours,includingevenings,weekendsandholidays.,PartB,Readanddecidetheskillsagoodoperatorneeds.Tick()inthebrackets.,A,feelshy,bepoliteandcalm,B,()(),PartB,Readanddecidetheskillsagoodoperatorneeds.Tick()inthebracket
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