Six Sigma英文版!!!.ppt

WelcometoapresentationonSixSigmaTM,2002年1月12日,WhatareyourExpectations?,Iwouldliketocaptureyourexpectationsfortheday?,Agenda,Introduction4year-100 xualityimprovementSixsigmaby1992goalisset,1988MalcolmbaldrigenationqualityawardMappedISO9001intoqualitysystemreview(QSR),199210 xredustionindefecteveery2yearscustomersatisfactionmetrics10 xtimesimprovementincycletimein5yearsChangedmeasurementbasetopartsperbillion,Evolutioncontinues!,Howmanyobjectivesarethereinyourorganization?,KeybeliefshowwewillalwaysactConstantrespectforpeopleUncompromisingintegrityKEYGOALSwhatwemustaccomplishBestinclassPeopleMarktingTechnologyProducts:softwarehardwareandsystemsManufactionServiceIncreasedglobalmarketshareSuperiorfinacicalresultsKEYINITATIVEShowwewilldoitSixsigmaqualitytotalcycletimereductionproductmanufactionandenvironmentalleadershipPrfitimprovementEmpowermentforallinaparticipativeCooperativeandcreaticeworkplace,Ourfundamentalobjective(Everyonesoverridingresponsibility)Totalcustomersatifaction,Ourfundamentalobjective,TotalcustomersatisfactionKeybeilfesHowwewillalwaysactKeygoalsWhatwemustaccomplishKeyinitiativesHowwewilldoit,Everyonesoverridingresponsibility,KEYINITATIVEShowwewilldoit,SixsigmaqualitytotalcycletimereductionproductmanufactionandenvironmentalleadershipPrfitimprovementEmpowermentforallinaparticipativeCooperativeandcreaticeworkplace,Consistentfocus,CardcreatedDeliverydefects;Earlylifefailurerate;andthereforeIncreasescustomersatisfactionandDecreaseswarrantycost!,Processcostanddefects,Reducingthetotaldefectsintheentireprocess:ReducesthecycletimeperunitReducingWIP(Workinprocess)ReducinginventorycarryingcostsResucesdefectinspection,analysis,andrepaircost;thereforeDecreases“Manufacturing”cost,Cost/Quality,SixsigmahasshownthatThehighestqualityproducerisThelowestCostproducer,TDUisthebestmeasureoftheoverallqualityoftheprocessTDUistheindependentvariableProcessyieldsaredependentuponTDU,Thecommonmetric:Totaldefectsperunit(TDU),Definingaunit,A“unit”maybeasdiverseasa:PieceofequipmentLineofsoftwareOrderTechnicalmanualMedicalclaimWiretransferHouroflaborCustomercontactAnythingthatismeasurable&understandablebythepersonwhoistryingtoreducedefects,Sigma,afigureofmerit,TDUcouldbeexpectedtobeproportionaltothecomplexityoftheunitComplexityisdirectlyproporttionaltothenumberofopportunitiestocreatadefectTonormalizeprocessesofdifferentcomplexity,weuse:,TotaldefectsOpportunitiesFromwhichwecancalculatesigma,DPMO=,x1,000,000,Improvement,7,Sigma(+1.5sigmashift),1,10,100,1K,10K,100K,2,3,4,5,6,(66810ppm),(6210ppm),(233ppm),(3.4ppm),30 xImprovement,10 xImprovement,70 xImprovement,6,5,3,4,DefectsperMillionopportunities,Benchmarking,Bestinclass,internal+externalRepaircosts,10%,Averagecompany,84%onaperunitbasisManufacturingcostsaving-cumulativesavingover$18.0billionProductreliability-MTBF.increased5-10fold,FinancialSalesup2.9x，$37.6billion-anaveragecompoundedgrowthrateof13.2%peryearEmployeeproductivity-increased408%,Motorol