外貿(mào)客服郵件回復(fù)模板很詳細(xì)的

1、西聯(lián)信息：FIRSTNAME:jiandeLASTNAME:tangpostcode:address:putiancity,fujianprovince,china Welcome to PayPal complaint center, if you have any questions on the merchants products or services , please contact us at We will help you contact with the merchant and solve the proble

2、m for you in time.RP-Kerrie-英文風(fēng)險(xiǎn) 9:11:31網(wǎng)上銀行交易的截圖（需要包括金額，付款時(shí)間，扣款公司）信用卡掃描件（照片）（需要包括持卡人姓名，信用卡前四位和后四位號(hào)碼）持卡人身份證（風(fēng)險(xiǎn)不大可以駕照，但必須是持卡人本人的）客戶想要換貨，退貨：so sorry,if we shipped the correct order you can not return.can we refund 20 dollars as compensation? I hope you can understand, thank you.退款：okay. we will refund

3、 in 24 hours. please check. thank you.Thank you for understanding.we will refund in 24 hours. please check. 還沒付款：so sorry, we can not find it. maybe the payment declined or it is still pending. please check. thank you.要訂單號(hào)：Please tell us the order number or correct email address you left on the orde

4、r then we can check it. thank you.跟蹤號(hào)沒更新的：So sorry for the inconvenience. There are plenty orders everyday. Shipping speed it a little bit slow. we contacted the shipping company already. They will update the shipping info. Please wait two days more. Thank you for your patience.so sorry about it.we

5、contacted the shipping company already. they will make the delivery faster. please wait. thank you.多收手續(xù)費(fèi)：so sorry for the inconvenience. the extra payment is handling fee. it is took by our bank. I hope you can understand. thank you.1. Are your products authentic or not? Why are they so cheap?（正品 便宜

6、）Authentic productsHey,This is legit site. All the products are100%authentic and with original tags. welcome to our website and buy anything you like. We are worldwide products supplier and our products are highly praised by our customers. There are stocks from our own factory, no tax and no shippin

7、g cost. That is why the price is so cheap.We have plenty orders everyday. You can trust us and place the order on our site freely. We guarantee customers privacy also. Dont worry anyone will get your info.Thank you.C.S.D.2.單子確認(rèn)So sorry for the delay confirmation. We received the payment of your orde

8、r already. We will check and ship you the order asap. Then our customer service will email you the tracking number. The delivery time is 5 to 7 days to your door.Please wait. Thank you.客戶未收到退款so sorry for the inconvenience. we applied yourrefund to credit card company already.The refund processing t

9、ime is 7 to 20 days. so it may take a few days for you to receive the refund. please wait. thank you.貝寶發(fā)線下Okay. We will email you the Paypal payment invoice. Please check your email. Then you can pay directly via your paypal account. thank you.不想給退貨Could you tell us why you want to return the order?

10、 thank you. Greetings,so sorry about it. if we shipped the correct order you can not return. The shipping cost is rather high here. We spent a lot on the cost.can we refund 30 dollars as compensation? I hope you can understand. Thank you.換貨付運(yùn)費(fèi)If you want to exchange the order you need to pay 50 doll

11、ars shipping cost. THE SHIPPING COST IS RATHER HIGH HERE. I HOPE YOU CAN UNDERSTAND. THANK YOU.定做很久還沒發(fā)貨I will talk to our shipping department and make it faster. please wait. thank you.不能用貝寶建議西聯(lián)hey,so sorry that the order amount is big. we can not send you paypal invoice. do you like to pay by weste

12、rn union? if you pay by western union you can get 20% discount.thank you.叫客戶取消爭議Hey,Could you tell us why you file the dispute on paypal?please cancel the dispute then we can refund immediately, or else we can not refund. it takes long time for you to get the refund.未付款催款郵件order number:Greetings,Tha

13、nk you for ordering on our website /So sorry to inform you that the payment declined, and we have payment methods for you to finish your order.1.Send the payment to us via Western Union. After you done the payment, please send us MTCN ,(Money Transfer Control Numbe

14、r, with 10 numbers), shipping address, Tel. number and country. Pay by western union you can get 20% discount. For example: If your original price is 100 dollars , you pay by western union you only need to pay 80 dollars.If you want to pay by Western Union,pls e-mail us and then we will send you inf

15、ormation about the Western Union2.Paypal payment. If you want to pay by paypal, please ask us to send you the paypal money request.then just check your email and pay directly via your paypal account.3.Please go through our site and reorder, you can pay by visa card, after you done the payment you ca

16、n email us the order number.Thank you.快遞訂單號(hào) Order Number:Greetings,Thanks for your order.We shipped the order already. The tracking number of your order is:You can track the order at or/english.htmlThe shipping company always updates the shipping info two days later

17、after we shipped the order. The delivery time is 5 to 7 days to your door. Please wait.2. What about the delivery time and method? （發(fā)貨時(shí)間，查詢方式）The delivery time always take 5-7 business days to arrive at your door. We ship the order in 24 hours. You can track your order via: or http:/www

18、./english.html. 3. 調(diào)貨還沒發(fā)貨客戶確認(rèn)訂單so sorry for the delay confirmation.we do some adjustment with the factory.the shipping department said they will ship you the order tomorrow. after we shipped the order our customer service will email you the tracking number. please wait. thank you.4 詢問訂單號(hào)(

19、客人要求給電話的情況)Greetings,Thank you for your email.Could you tell us your order number ? Then we can check the order and email you the details. If you have any question, pls contact us at any time if you like :our te. No: Thank you.Customer Service Department 5 詢問訂單號(hào)（一般情況）Greetings,Thank you for your ema

20、il.Please send us the order number, then we can check for you and give you feedback ASAPIf you need any help , pls contact us .Customer service department.6 要求退貨以及折扣協(xié)議過程1）退貨（首次回復(fù)問理由 給15-25%折扣）Hey,Could you telll us why you want to return the order?You can return the shoes, but the shipping cost is v

21、ery expensive and the refund procedure takes a long time around 15-30 days.If possible, we give you $20 as the compensation, and you can keep the items.,you can save shipping fee about 60 dollars too .Thank you.Customer Service Department 退貨（首次承認(rèn)貨品不正給15-25%折扣）Greetings, So sorry for the problem , be

22、cause our supplier tell us the products are all original.But there is problem now , you can send the item back, but the shipping cost is too high and the refund procedure will take a long time, If possible , we can refund $30 and you can keep the items, you can save shipping fee about 60 dollars too

23、 .Thanks and best regardsC.S.D.2）折扣（再次要求退款給20-30%左右）Hey,Thank you for your email.How about refund 30% of the payment? And you can keep the items.you can save the high shipping fee also.Pls consider it again.Thank you.C.S.D3）退款（最后協(xié)議成功退款，不行在給出退貨地址時(shí)還可以再次出折扣在30%-40%）Greetings,Thank you for your email.We

24、 will refund you in 24 hours , pls check it in 2-4 weeksPls wait patiently!Thank you.C.S.D4）退貨地址Greetings,Pls send the item back to:Receiver Name: Jiande Tang Address: NO.201 B Building 2, XiuShuiHuaTing, LiCheng District ,Putian city, FuJian Provice,China Post code: Tel: NOTE：Inside the package box

25、 please write your order number, name, and what reason for return, refund or exchange.And pls write down the tracking number of returning, then pls email us the tracking number and website . When we receive it we will refund to you.But if you keep the items you will get 30% payment refund, and we wi

26、ll refund to you asap, if you return the products, the shipping cost is too high, and the procedure will take a long time. Pls thinking it over.Thank you.C.S.D.7 客人下單成功通知 Dearfriend,Thankyouforyourorder.We are greattoinformthatyourtransactionissuccessful.Theordernumberis: *Wewillship you the order i

27、n 24 hours and you will receive the parcel around 5 days.After we ship you the order our customer service will email you the tracking number.Ifyouhaveanyquestionscontact us.Thank you.Customer Service Center 9 付款未完成（催款郵件）Greetings,Thank you for ordering on our website : http:/www.louisvuitton-officia

28、/So sorry to inform you that the payment declined, and we have payment methods for you to finish your order.Send the payment to us via Western Union. After you done the payment, please send us MTCN ,(Money Transfer Control Number, with 10 numbers), shipping address, tel. number and country.Belo

29、w is our western union info (get 20% discount)First name: Jian DeLast name: TangAddress : shanghai china Zip Code : For example: If your original price is 100 dollars ,. you pay by western union you only need to pay 80 dollars2.Paypal payment. If you want to pay by paypal, please ask us to send you

30、the paypal money request.then just check your email and pay directly via your paypal account.3.Please go through our site and reorder, you can pay by visa card, after you done the payment you can email us the order number.Thank you.Customer Service CenterBSH ：LV ： SEO：10包裹未妥投 /Urgent

31、 parcel: your orderGreetings,Thank you for your order. The parcel has arrived the postal office of your side, please contact the postal office and get the order. Or else it will go back to our company. or you can call the USPS customer service to ask them to resend the parcel to you, here is the tel

32、. number：1-800-ASK-USPS (800-275-8777)M-F - 8:00am-8:30pm ETSat - 8:00am-6:00pm ETSun/Holidays* - ClosedIf you have any question pls contact us.Thank you.C.S.D11沒貨需要客人換貨Order not in stockHey,Thank you for your order.so sorry that

33、the item you order is not in stock, could yougo through our site and choose other items instead ? please choose at least three items and tell us the products ID or pictures you want. Then we will change the order and ship you the order asap.Sorry for the inconvenienceThanks and best regards.C.S.D.12

34、訂單確認(rèn)( 用于金額過大的訂單確認(rèn))Greetings,Thank you for your order.We guarantee the security of our customers credit card info and privacy. In order to prevent others steal your credit card and use it to place the order .we need to make order conformation with you. Please provide those info to us.eg. telephone nu

35、mber . item name , shipping address , the last four number of your credit card, or the scanning copy of your credit card .After we receive the email we will ship you the order in 24 hours. Please contact the credit card customer service center if you have any billing problem. The email address for c

36、redit card dispute center:CCredit Card Service Center13. How do I know my shoe size? 鞋碼，尺寸Can you tell me what size you wear in your country , our technical will confirm your size.Mens shoes Women shoesMens shoesWomen shoesUS sizeUK sizeEUR sizeUS sizeUK sizeEUR size87415.53368.57.5426.54379.58.54374.5381094485.5391110458.5640121146Greetings,Below is the size information:MensUK:5US:6EU:39,MensUK:6US:7EU:40,MensUK:6.5US:7.5EU:41,MensUK:7.5US:8.5E