企業(yè)培訓(xùn)酒店英語培訓(xùn)培訓(xùn)講座課件PPT模板

1、酒店基礎(chǔ)英語培訓(xùn),企業(yè)培訓(xùn),HOTEL BASIC ENGLISH,宣講人：XXX 時(shí)間：XXX.X.X,NUNC VIVERRA IMPERDIET ENIM. FUSCE EST. VIVAMUS A TELLUS. SENECTUS ET NETUS ET MALESUADA FAMES AC TURPIS EGESTAS. PROIN PHARETRA NONUMMY PEDE. MAURIS ET ORCI,目錄,CONTENTS,問候與歡迎,01,Lorem ipsum dolor sit amet, consectetuer Maecenas porttitor congue m

2、assa. Fusce posuere, ma,感謝與回答,02,Lorem ipsum dolor sit amet, consectetuer Maecenas porttitor congue massa. Fusce posuere, ma,路與帶領(lǐng),03,Lorem ipsum dolor sit amet, consectetuer Maecenas porttitor congue massa. Fusce posuere, ma,致歉與答復(fù),04,Lorem ipsum dolor sit amet, consectetuer Maecenas porttitor congue

3、 massa. Fusce posuere, ma,01,問候與歡迎,Entrepreneurial activities differ substantially depending on the type,Greeting 問候與歡迎,Nice to meet you again.很高興再次見到您。 Have a good rest. 祝您休息好,Thanks 感謝與回答,如何 表達(dá)感謝,Thank you (so/very much).謝謝您（非常感謝） Thanks a lot.多謝 Thank you for coming謝謝您的光臨 Thank you for staying in

4、 our hotel. 感謝您在我們飯店下榻 Thanks for your help 謝謝你的幫助 Im very grateful to you 非常感謝您,LOGO,Thanks 感謝與回答,感謝 的應(yīng)答,You are welcome./Welcome! 不用謝。 My pleasure./With pleasure. 樂意效勞。 Dont mention it. 何足掛齒。 Its very kind of you./You are so kind.您真客氣,Thanks 感謝與回答,UNIQUE SLIDE,情景3：當(dāng)國外客人向你表示感謝，要懂得接受他的謝意 客人：Thank yo

5、u! (Thanks a lot!) 回答：My pleasure! 我的榮幸或:Youre welcome!不客氣,Direction 指路與帶領(lǐng),Follow me, please. 請跟隨我來。 This way, please. 這邊請。 Its over there. 在那邊。（用手指明方向） Walk straight ahead. 一直往前走。 Turn left/right. 往左/右轉(zhuǎn)。 Go upstairs/downstairs. 上/下樓。 Please go to the 2nd floor. 請到2樓,指路與帶領(lǐng),Direction 指路與帶領(lǐng),指路與帶領(lǐng),情景2：

6、當(dāng)國外客人需要前臺(tái)帶領(lǐng)或指明到某處時(shí) 客人：Excuse me, wheres the toilet/restroom please? 請問洗手間在哪兒？ 回答：Its over there. Turn right at the corner, please. 在那邊，前面角落處右轉(zhuǎn)。 或：Please go to the 2nd floor. Youll see it after you get off the elevator. 請您上2樓，出電梯就可以看到。 客人：Thank you. 謝謝！ 回答：My pleasure./You are welcome. 不客氣,Direction

7、指路與帶領(lǐng),指路與帶領(lǐng),1. 在哪里？Where is/Wheres? 2. 衛(wèi)生間/洗手間toilet/restroom/washroom/water closet 3. 角落Corner 4. 左/右轉(zhuǎn)Turn left/right 5. 樓層地面Floor 一二三樓First/second/third floor1st/2nd/3rd/4th 6. （從）下來Get off 7. 電梯Elevator/lift,02,感謝與回答,Entrepreneurial activities differ substantially depending on the type,Apologies

8、致歉與答復(fù),致歉與答復(fù),真誠及時(shí)的道歉有時(shí)會(huì)很好的緩和尷尬氣氛 Excuse me. 請?jiān)?打擾一下 Im sorry./Sorry. 對(duì)不起 Im awfully/really sorry. 我真的很抱歉。 Its my fault. 這是我的錯(cuò)。 I apologize./I apologize for you/it/this. 我抱歉。我向你道歉,Apologies 致歉與答復(fù),致歉與答復(fù),道歉的答復(fù)： Thats all right. 這沒什么。 Thats/Its OK. 沒事。 It doesnt matter. 沒關(guān)系。 Never mind. 不要緊，沒關(guān)系。 Lets fo

9、rget it./Forget about it./Forget it. 算了吧,Check in 入住,入住,1. 預(yù)訂 Reservation/book Make/have a reservation進(jìn)行預(yù)訂 2. 到達(dá)arrive 3. Single room 單間 double room 雙人間 suite 套間 luxury suite 豪華套間 4. Like 喜歡像 prefer 更喜歡（比較級(jí)） 5. 窗戶Window 6. 留下離開Leave 7. 英語中的肯定答復(fù) Yes, please./Yep.OK, sir.Certainly, sir.Sure. Sure thin

10、g.Exactly.Sure, go ahead.Sure, no problem,Check in 入住,入住,1. 多久How long 2. 多少How many 3. 待留保持Stay 4. 計(jì)劃plan 5. 期望想做Expect 6. 等待Wait Wait a moment/second/minute. 稍等一下,03,路與帶領(lǐng),Entrepreneurial activities differ substantially depending on the type,Check in 入住,4:情景 詢問是否有預(yù)訂,問：Did you have a reservation wit

11、h us? /Did you make a reservation, please? 您有預(yù)訂嗎？ 客人： No, I just arrived in this place.沒有，我剛到這里。 回答：We have single rooms, double rooms, suites and luxury suites in our hotel. 我們有單間、雙人間、套間和豪華套間。 What kind of room would you like/prefer? A single room or a double room? 您需要哪種房間？單人房還是雙人房？ 客人： I want a si

12、ngle room with window. 單人間，有窗戶 回答：Im sorry, we dont have any single rooms left/all single rooms have been booked, would you like a double room? 對(duì)不起，我們沒有單間了，雙人間可以嗎？ 客人：Yes, please. 可以,Check in 入住,入住,情景6: 詢問房價(jià) 客人：Whats the room rate today? 今天房價(jià)多少？ 回答：The price of a single room is 170 RMB per day./The

13、single room rate is 170RMB per day.單間的房費(fèi)是每天170元。 客人：OK, Ill take it for two nights. 一個(gè)單人間，住兩晚。 回答：Sure, no problem. Thank you very much, sir. 沒問題，先生。非常感謝,Check in 入住,入住,1. 護(hù)照passport 2. 房號(hào)Room numberNo./# 3. 房卡Room card/key card 4. 點(diǎn)整點(diǎn)Oclock2 oclock 2點(diǎn)鐘 6. 離開Leave 7. 空出，搬出Vacate 8. 免費(fèi)For free/free,C

14、heck in 入住,入住,1. 房價(jià)Room rate/price 2. 多少錢？How muchWhats the price of 3. 人民幣 RMB 4. 折扣 discount Could you give me any discount?有折扣嗎,Check in 入住,入住,Could you give me your passport?/May I have your passport, please? 麻煩出示一下您的護(hù)照。 Your room number is 246 on the second floor. 您的房號(hào)是二樓的246室。 Heres your key c

15、ard/room card. 這是您的房卡。 You may keep the room till 2PM./Youll have to leave/vacate your room by 2PM. 您可以將房間保留到下午2點(diǎn)。 Do you need a morning/wake-up call, please? 需要叫早服務(wù)嗎？ We have breakfast for free on 2nd floor each morning from 7:30-9:30. 早餐免費(fèi)，每天上午7:30到9:30在2樓,Check in 入住,入住,行李服務(wù)Luggage Service 保險(xiǎn)箱saf

16、e deposit box/safety box 叫醒服務(wù)morning/wake up call 洗衣服務(wù)Laundry Service,Check in 入住,入住,中餐廳Chinese Restaurant 西餐廳Western Restaurant 咖啡廳Coffee Shop Bar酒吧,04,致歉與答復(fù),Entrepreneurial activities differ substantially depending on the type,Check in 入住,入住,會(huì)議室Conference Room 商務(wù)中心Business Center 停車場Parking 信用卡Credit Card,Farewell 道別,PHONE SLIDE HERE, Phone Section,輸入你的標(biāo)題,詳細(xì)內(nèi)容點(diǎn)擊輸入本欄的具體文字，簡明扼要的說明分項(xiàng)內(nèi)容，此為概念圖解,輸入你的標(biāo)題,詳細(xì)內(nèi)容點(diǎn)擊輸入本欄的具體文字，簡明扼要的說明分項(xiàng)內(nèi)容，此為概念圖解,詳細(xì)內(nèi)容點(diǎn)擊輸入本欄的具體文字，簡明扼要的說明分項(xiàng)內(nèi)容，此為概念圖解,Farewell 道別,添加您的標(biāo)題 由在此輸入詳細(xì)介紹，以表達(dá)項(xiàng)目工作的詳細(xì)資料和文字信息,添加您的標(biāo)題 由在此輸入詳細(xì)介紹，以表達(dá)項(xiàng)目工作的詳細(xì)資料和文字信息,添加您的標(biāo)題 由在此輸入詳細(xì)介紹，以表達(dá)項(xiàng)目工作的詳細(xì)資