國際酒店PA部操作程序PA-0004HOWTOCLEANWALLPAPER

1、standard operating procedure標準操作程序(0 INTERCONTINENTAL. 弋tTo T EGROUPHOW TO CLEAN WALLPAPER墻紙的清潔Task Number :任務號PA-0004Department : 部門Housekeep ing 客房部Date Issued: 發(fā)出時間January 20052005年1月Guest Expectation : 顧客愿望I expect hotel walls to be clea n. Wallpaper does not look good whe n it is sta ined or to

2、rn. 我希望酒店能很好的清潔墻壁，墻紙的污跡看起來特別刺眼。T ime to T rain :培訓時間25 min utes25分Why is this task importa nt for you and our guests?為什么此任務對于你和我們的客人都很重要？An swers:答案1. I can in crease the GSTS score.可以增加顧客滿意程度調查的分數(shù)。2. It shows my professionalism這也可以展示我們的專業(yè)性。3. I understand that cleanliness is important for the image

3、 of our hotel. 我知道酒店的清潔程度對酒店的形象很重要。4. Stains on wallpaper can be easily seen.墻紙上的污點特別顯眼WHAT/STEPS 內容步驟HOW/ STANDARDS 操作標準TRAINING QUESTIONS培訓疑問1) Check the material檢杳材料Test the wallpaper by clea ning a hidde n part, e behind the bed headboard, or at a little corner.清潔墻紙前應選擇一個不顯眼的地方進行 測試。.gA/hy do I

4、n eed to test the clea ning on a hidde n corner?我為什么要選擇一個隱蔽的地方進行測試？2) Clea ning清潔Spray some gen eral purpose clea ner on the wallpaper.噴一些普通清潔劑在墻紙上Use a damp sponge to rub the sta ined area. 用一個濕的抹布類的東西擦拭污跡區(qū)域。Never use an abrasive clea ning age nt or scouring pad to clean wallpaper.不要用砂紙類的東西清潔墻紙表面。C

5、an 1 use ano ther clea ner?我可以用其他的清潔劑嗎？How do I rub the sta ined area?我如何清理污跡區(qū)域？Why can 1 not use an abrasive clea ning age我為什么不能用粗糙的東西來清理？3) Dryi ngDry the wallpaper with a clea ning cloth.How do I dry the wallpaper?干燥用干凈的布擦干墻紙。我怎樣弄干墻紙？5) Report defects問題上報To report immediately of any maintenance p

6、roblem is found while clea ning.在清潔保養(yǎng)過程中發(fā)現(xiàn)問題應立刻上報。Why do I have to report immediately? 我為什么要立刻上報？Summary questions:問題總結1. What is important when cleaning wallpaper?清潔墻紙時應注意什么？2. What should you never use to clean wallpaper?一定不能用什么來清潔墻紙？3. What do you need to dry the wallpape你用什么來干燥墻紙？4. Do I need to report defects to HK or can I report this defect immediately to POMEC? 我發(fā)現(xiàn)問題后是立刻上報 HK 還是 POME